Went in today to test drive and purchase a vehicle from Trust Palmdale Honda. The service was exceptional and the process was seamless. Very clear pricing and worked well with my budget and needs. Eddie and Jose were very transparent and knowledgeable! read more

Disappointed by major communication gaps and unannounced policy changes. I have been a loyal customer here for years, but my last visit was incredibly frustrating. I booked a 7:30 AM appointment for a simple oil change. Nearly two hours later, I had to leave for another commitment, so I went to the service advisor to ask for my car back. To my shock, my car was already done and sitting in the lot. The completed paperwork was just sitting on the advisor's desk--no one ever bothered to notify me. To make matters worse, they refused to accept my check, claiming they "no longer take them." I know checks are less common now, but as a regular who has always paid this way, finding out at the register with zero posted signs or warnings is terrible customer service. When I complained, I was told it had been a rule for a "while now," which makes no sense given my history here. A two-hour wait for an oil change is unacceptable, especially when the car was ready and sitting outside. Whether the delay was on the mechanics or the service advisor, I'll never know. Update your signage and communicate better with your clients. Until then, I will be taking my business elsewhere. read more

TARA IS LITERALLY THE BEST!! I usually get anxious going to places but not here because she's Always so welcoming and friendly ! Always Ina a positive spirit lovee her !! read more

Had an amazing experience working with Daniel when purchasing my new Honda Pilot. He was very understanding about my situation and was able to give me such an amazing deal on my new car! Highly recommend read more

Trust Palmdale Honda - Car Dealers Near Me - Palmdale, California

Their serv8ce mechanics are horrible. The mechanics do a hack job. I brought my car in for an oil change and rotation of tires. The technician said my wheel lock was damaged and couldn't rotate my tires. They tried to charge me for tire rotation and didn't do it. When I got my car back I went into my compartment and showed them my wheel lock wasn't damaged. They said I had to wait until technician came back from lunch. I said I waited a long time and wanted it done now. So they finally rotated my tires. They always have excuses. This time they were starting a new system. Last time they were short technicians. So my final excuse is that I'm not going here anymore. I am tired of hearing excuses why technicians can't do the job, but still being charged for the service. Then I have to complain to get the job done. This place totally sucks. read more

The staff here was really helpful for the service department, especially the associate gess, who helped me out would recommend five stars or more and go with gess. She's really good. read more

DO NOT SPEND YOUR MONEY HERE!!!! If you're a customer who values integrity, honesty and transparency do not shop here or waste your time. The salesmen are nice and come off as trustworthy but that facade is up just so you buy from them, they absolutely will tell you literally whatever you want to hear to make sure you sign the dotted line. On top of that the desk manager Jerry Gaines is beyond unprofessional and will literally smirk in your face and be sarcastic when speaking to you when you present whatever issues you have with your vehicle he and his salesmen sold to you. If you value your money, credit score and time, I wouldn't shop here for a car. read more

Julyet was amazing in sales and Bryan in financing was super helpful. I was in and out in less than 2.5 hours with a new car.

This company has caused so much grief to us. We are 2 seniors that lost our jobs due to cutbacks. We were on a road trip to go to 3 interviews which we budgeted the gas for. We have had issues with the car since we bought it but its spontaneous and we thought it was ok. About 3 hours into our trip the car was lunching crash avoidance system coming on etc. It wasnt safe to drive. We purchased the diamond extended warranty and have warranty that came with car. The claims dept told us to go ahead on our trip so we wouldn't miss interview and the honda reunite program would tow our car to us. We called the dealership that we bought car from today and they said there is no such service. Lie #1. Now the dealer is saying that we got a brake switch wet its all our fault and warranty won't pay for it. Called warranty today and they said dealership never submitted the claim. So another not true account. They want cash for a switch that has nothing to do with issue. Because of train and bus fairs campgrounds hotels we went broke. 2 seniors stranded 2 hours away from car. They refuse to help us and we can't get car. So I assume we will lose the car because we can't be reunited with it. Honda finance is trying to help so is our warranty company but its getting nowhere as the dealership has last word..according to the service manager she says this honda dealer has nothing to do with honda as its privately owned. We sat in tears today. We went on someone's word we would get car back. And it was not true. The dealer has to initiate the tow and they won't. So we lost the only car we have. They are hard to work with. And dont expect them to help. We are in hideous situation and they won't help. My credit will be trashed we have no way to get anywhere all because of a lie. We trusted them. We can get a lawyer but it would take 3 years to settle and the damage done. I wish we had made it to another town. I dont think another dealer would have treated us like this. read more

Their service department is great! Yes it is expensive but they always do a good job. I love the fact that they sent me a video of my car and what needed to be done last time. I wouldn't let anyone who wasn't Honda certified touch my car except for tires. The only thing I didn't get done here was tires because Sam's Club was cheaper and I got great tires there. All the service advisors are great but Lily and Angela go the extra mile. They also call a Lyft for you which is very helpful. read more

BIG SHOUT OUT TO ARTURO!! He deserves every bit of recognition. From the moment we walked into the Honda dealership, he treated us with total respect. There was no pressure, no games, just real professionalism. He actually listened to what I wanted, worked within my budget, and made buying a car feel easy & enjoyable (which never happens, let's be real). Arturo was upfront, kind, and did everything he could to make sure I left with my dream car at a price that made sense. What stood out most was how genuine & patient he was, you can tell he truly cares about working with people, not just sales. That kind of honesty and care goes a long long way. Management: keep this guy around. He's the type of employee that builds trust & brings customers back for life. If every salesperson carried themselves like Arturo, this place would have a line out the door. 10/10 experience. Ask for Arturo!! Trust me, you'll thank yourself later. Also shout out to Juan for making this all possible and Leo for finalizing the details! Everyone was amazing! read more

My first time purchasing with Trust Palmdale Honda and it was awesome! I had the pleasure of working with Jay, Jeff, Daniel and Dustin. Their customer service is 10/10! They helped me in acquiring my new Civic Type-R and I'm loving every minute with it. I would definitely refer any of my family and friends to Trust Palmdale or when I'm ready for another Honda, I will definitely come back as they made everything so easy and smooth. Thank you guys again! read more

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Thank you JG and Steven for helping me find and finance the perfect car for me and my family. The process was smooth and they answers any questions I had. I did not feel pressure to add anything I didn't want. We are completely happy with our purchase. read more

Trust Palmdale Honda - Car Dealers Near Me - Palmdale, California

Lied About Included EV Charger When I bought my car here, I was told the EV charger was included with the purchase -- that was one of the main reasons I chose this dealership. When it came time to get it, they completely denied it and gave me the runaround. I spoke with several people, got different excuses each time, and no one took responsibility. One employee even had the nerve to say, "Too late, nothing you can do, you already signed." This is dishonest and unprofessional. They'll promise you anything to close the deal, then disappear when it's time to deliver. I will never buy from this dealership again and wouldn't recommend them to anyone. read more

Wow! So they lower the price on the used car. Then they require you to have $3000 in stupid aftermarket accessories. Some sort of vehicle tracker. Some sort of ceramic. And one other item. The ceramic is a joke at any cost. Unless professionally done. Which it isn't. The car has scratches. Yes. It's used but you do a paint correction then a coating at those prices. read more

Trust Palmdale Honda - Lowered the price, supposedly. Then require a bunch of useless after market that's not on the price. Bad business. - Car Dealers Near Me - Palmdale, California

Isaiah our salesman & Steven Manager Helped us out to get a good car that everyone has been wanting and they made it work for us am so greatly for these two gentleman that helped my husband and I. Definitely will be recommending our family and friends to look for these two they really are nice thank you once again Isaiah and Steve your the best read more

Trust Palmdale Honda - Car Dealers Near Me - Palmdale, California

Got a car yesterday baby!!!! I just want to give a shot out to Joey for helping me get a car better then I was expecting for the same cost down and monthly.. Joey,Johnny and Dustin I highly recommend seeing if you're in need of a new reliable car. They will having you seating nice. Thanks again guys read more

Trust Palmdale Honda - Honda civic 2024 - Car Dealers Near Me - Palmdale, California

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Will not be returning or recommending anyone I bought a vehicle last week. I drove a specific one. Salesman said had the exact same model just with cloth seating instead of leather. So we proceeded with the sale. Once everything was done I find that a lot of features were missing so the vehicle isn't actually the same which was super upsetting. I called and asked if I can return and swap and he said manager told him due to California laws you cannot do that. Also walked in with an approval which bank stated they should not run your credit and they proceeded to do so. read more

Don't go here they must make commission on people who can't afford to fix their car. They cheat and lie plus don't fix the car and get away with it if u are smart don't go here read more

Never bought a vehicle here, this is specifically for the service center. I've been coming to Trust formerly known as Robertson Honda for a couple of years now. I drive a lot, and upkeep car service come sooner than later with my driving. I know I'll be taken care of when I stop here to get my car serviced. I can hand my keys over and have the confidence the work will be done right and in a timely manner. read more

Recently purchased my HR-V from Trust Honda & I had a great experience. The salesmen, Manny & Roland were helpful & knowledgeable. Also very grateful to Steven who was able to help me with trading in my Accord & helped me on the finance end. Definitely recommend this dealership! read more

Trust Palmdale Honda - Honda HR-V Sport - Car Dealers Near Me - Palmdale, California

I had a great experience with Trust Honda in Palmdale, there professionalism and will to work with you is something they strive to accomplish, will I be coming back. yes sir. thank you Steven and Juliette for working with me and my wife. read more

Update-Corporate said that they and Trust Palmdale Honda do not respond to emails because they are private internal documents. Corporate also said that I could not record them. The Trust Palmdale Honda response is that we could not afford any other vehicles. We could buy a Pilot in cash, but were advised to invest that money elsewhere to get more of a return. They left out the truth-that they sold us a car without a removable middle seat and had no idea that the seat could not come out. Go to Galpin Honda. read more

First time buying a car and Albert was the salesman that helped me. He was awesome and very knowledgeable on everything on lot. He helped me consider multiple options and gave me all the different information necessary to make a decision on what fit best for me. He was not pushing me to do anything and allowed me time to make my decision. I had a great experience buying and would definitely come back. read more

I am very disappointed in the lack of response from this dealership. I sent an email to the address (ccc@robertsonshonda.com) listed on the website for scheduling of a recall appointment. It's been over a week and I have not had a response. This recall is for the steering box, which is very important. You would think they would be more responsive than this. read more

Came here looking to purchase something more comfortable since I'm currently pregnant and need a family friendly car. Jash Gutierrez was out salesman of the day and he really helped us out so much! He showed us a great variety of cars and let us test drive and heard us out about our budget for a monthly payment, and he delivered ! This is my second time coming to purchase a vehicle at this Honda and I'm glad I've decided to come back especially since the first time it was great I'm sure they were going to be a big help this 2nd time around, Jash answered all of our questions and was patient and professional throughout the whole process , we will definitely be coming back when we are ready to purchase another vehicle. Thank you Jash for helping me find my "mom" car! read more

Trust Palmdale Honda - Car Dealers Near Me - Palmdale, California

First time here and had an amazing experience. Steven was extremely professional and new exactly what I was looking for. Both Steven and Julie took the time to listen to my needs and get me the car I needed. I definitely recommend this Honda dealership and the level customer service when compared to the other dealerships I've visited in the area. read more

Worst place I ever been I took my Acura 2019 for service I did not wanted to drive to Valencia Acura dealer so I went to this place, after service my car start feeling weird lost power, that was not normal, I changed air filter thinking was the air filter it was same weird, next day I took it to Valencia Acura dealer they asked me who did work on the car because one cable was disconnected and one cylinder was not working well read more

I trade in my 2020 Honda CRV-EXL & get a brand new HRV-EXL to HONDA PALMDALE. I called almost everyday to follow up but different answers from their employees. It took 2wks for them to give me the cash check if I didn't show up to complaint they won't give it. They already have my CRV on their website to sell it but my check needs to wait co'z the title & tag hasn't arrived yet??? It's been 2wks no title & tags. I was been kick out when I complaint today. I was just trying to request to correct the sales contract & canceled the warranty that is not really needed co'z they took advantage of me since I am a woman! On the contract it says $8k instead of $18k the said trade in. I was there around 5pm when I did the negotiations that lasted transactions until 9pm. I am tired & hungry that night that I couldn't read all the papers & was busy with my daily life so I was late when I read the entire contract. Although, no excuses on this this but still...Employees insist that (black guy) he is the one I spoke with & made those transactions. Truth is he is not co'z late that night July 14 it was a white guy from finance. Then, another manager keep talking while I'm talking with previous manager that I made the dealings. Those guys keep saying i don't need to re-do the contract co'z its settled thru that $10K check. Btw, the check date is July 22 but today is July 28th. The GM just gave the check rudely and says here's your check & get out of here. HONDA PALMDALE SALES EMPLOYEES are very rude!!! ONLY nice when you are buying to them. They don't even want to be corrected or acknowledge my request to redo the said transaction. I don't deserve to be treated this way! I should have gone somewhere else to sell my car & buy a new one. Their service is really bad!!! Be careful. read more

Best service i've received ! Help me get my car nice and easy best dealership to go to if you want to hurry your process and receive the best deal ! Thank you palmdale Honda ! read more

They helped my family get an unbelievable deal. This would be the third car that I have purchased with this dealership. All three times have been excellent experiences. Will be purchasing a fourth one soon it was so good. read more

Went into Honda looking for a 2024 Civic Sport. Offered them a very fair I will take it now at this price offer. Was treated like I was crazy. Went to Lancaster Honda and got the SAME deal with no issues and was treated MUCH better. Caught Palmdale Honda in 2 lies during our conversation also. read more

Had a really bad experience very bad and rude with the finance manager maybe his name was Jerry not sure . When I came in to cancel additional add ons he was rude and unprofessional and sexist I would not recommend this place at all . When you come in everyone is so nice and helpful but if you're not coming in here with money or if your here to make changes they treat you like a piece of trash never again coming here . read more

Trust Palmdale Honda - Car Dealers Near Me - Palmdale, California

First of all we all know dealerships have a reputation of ripping off customers when they just want their car taken care of even if we need to pay extra. But when you find out the mechanic absolutely hates his job and doesn't know what he's doing unless there's a obd2 code or parts to throw at the vehicle which any mechanically inclined person can do for less than than they'll charge. Well to be honest I took my Honda accord to have the rear brakes inspected and the mechanic loosened them up and wrote down I'm doing burn outs and donuts. Which is a complete lie and the mechanic clearly hated his job and I wish I never took it here. I do air conditioning and obviously I'm the one that knows about these mechanical problems without needing a diagnostic code to tell me what to do! If you enjoy being ripped off this is the place to go! Horrible place if you need true mechanics that love their career and care about vehicles more than ourselves. read more

Came here looking to purchase a 2024 civic sport. Axel was salesman of the day and he helped out so much! He let us test drive and went over all the features the car had. Definitely recommend looking for him, he is very professional and does an amazing job following up with you that everything is good. Come to this dealership, they are honest and very good with their time. read more

I had the perfect car shopping experience! Albert was helpful and attentive to the type of features I was looking for in a car. I landed on an HRV and the entire buying experience was incredible. Never at one point in the process did I feel like I was just a sales number. He was so kind and straightforward about all of the information he was giving me. I will definitely be coming back in the future and buying again! read more

I just had the most excellent experience with Roland Gonzales. Never have I had such a smooth purchace process! I am beyond thrilled with my new vehicle and very HIGHLY recommend Roland and Palmdale Honda for your next purchase! I will definitely be back! THANK YOU ROLAND!!! read more

Customer service has always been great. Misael is especially personable and always gives great service and updates. They are honest and stay within the timelines discussed. read more

Thank you Palmdale Honda for your terrible service yet again. This is the quality service you get at this dealership. Oh! And you didn't reset the service interval again! read more

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I didn't have an outright horrible experience but I will say that they need better car salesmen because they ones I had an experience with weren't charismatic, personable or even seemingly trust worthy. I told them my budget and specific things that I was looking for in a car which is a sunroof... the salesman basically implied that I'd just have to settle because car manufacturers aren't making many cars with sunroof nowadays. It felt like he wanted me to settle for whatever they had just so they could get a sell and collect commission. Above all of that, the salesman was smoking a vape while showing me cars, very off putting and it's unfortunate to see how unprofessional car salesman are these days. read more