Bought an Audi q5 3.0 here and I love it. Can say that about carmax though. Carmax is Supposed to have a 150 point inspection. Their inspectors must be doing it with their eyes closed! First thing I found was that the rear view camera was Not working. Carmax stepped up and fixed it. Second thing was the Cabin air filter. I checked it because my wife was sneezing like crazy Every time she got in the Audi. Filter was absolutely dirty with some kind of nut shells black dirt. Third thing I found was a Dirty engine air filter. I mean as soon as I took it off, DIRT just started falling off it!! And the final thing So Far, we're the spark plugs. They say , and are proud of the fact that they do a 150 point Inspection! Well? If you're going to do an inspection you need to Open your Eyes to see. You need to Actually INSPECT and Not pencilwhip the paperwork. Finally, YOU need to have the Discrepancies FIXED! Finally, I would recommend to anyone looking for a vehicle here to get a mechanic to go with you if you can. Better yet tell the salesman you need more than 20 minutes for the test drive to have a mechanic or a person that KNOWS cars to look at the vehicle because I an NOT at all impressed with carmax's 150 point inspectors! read more

Every employees seemed to have a great attitude. Handled the transaction in a timely manner.

We found CARMAX very unaccommodating. We wanted to sell a car. No one looked at the car. They immediately directed us to the business office where they gave a list of things to accomplish. We are older and our health is compromised so this assignment was a challenge. The next week we returned with completed paperwork, sat for 1 1/2 hrs for a quote thousands of dollars under Kelley Blue Book. 1) the above time and $ spent to accomplish their directives was unnecessary IF they'd looked at the vehicle the first day and determined it pointless to proceed, even it wasn't a specific number, 2) on returning the second day, AGAIN, the wait was not necessary for the same reason. To the elderly, I would suggest taking your business elsewhere. CARMAX will lead to undue stress. read more

I do not recommend this place at all . They waste your time , dont know shit and do not do much to help you. I came 4 times , they lost paperwork, and they would not say sorry at alll. read more

To be honest my experience was absolutely amazing! My angel Aleena treated me like a sister and had my back, front and my side. Car buying can be stressful especially when its rushed which was my scenario and she handled my indecisiveness very well. She was transparent and patient, her knowledge of cars and variations of down payment to monthly payment helped me make a great investment and I didn't put any money down! Thank you sweetheart! Your work here was excellence! read more

CarMax - Used Car Dealers Near Me - Palmdale, California

I had a wonderful experience here and would happily recommend Helen. She was incredibly helpful and took the time to answer all my questions as a first-time buyer. Helen even went out of her way to reply to me after hours, which I truly appreciated. The whole process was easy and smooth, making everything feel effortless. - Eli & Vero read more

Worst service department we have ever had to use. We bought our truck from them with a warranty 7 mo ago; truck broke down on a Friday, and we took it there immediately. They finally checked the codes late Monday afternoon, and then didn't order the part until Tuesday afternoon. They hope to have the truck ready by Thursday, a week for one sensor to be changed, and the truck is used for work. We are unable to work for a week, which means no income, and now they want $500 for a deductible. We have had to call each time to get an update. They do not call us. Their incompetence has cost us almost $2,000. read more

I can't say enough good things about Jared Simmons at CarMax. He truly took care of me from start to finish and went above and beyond what I expected. He was patient, thorough, and made sure every detail was handled. Buying a car can be stressful, but Jared made it a smooth and positive experience. CarMax is lucky to have him! Thank you Jared for making the BEST experience for our family car buying! Marlon & Family read more

Had a easy and great experience with Idris and Astrid ,they helped me every step of the way and would recommend everyone to request for them when trying to purchase a vehicle thank you once again Idris and Astrid read more

BUYER BEWARE - Do not ship cars to this location or buy from them. We paid to have a car shipped to this location. The car arrived in terrible condition, lots of scratches and dings that were not pictured. Interior was torn up, it was an AWD car with mismatched tires, generally just the car was a piece of junk and not as described. We complained about all of the obvious cosmetic and mechanical damage and they refuse to refund the shipping cost. The cars look great in pictures but if you have them shipped to the store, they will not help you at all if the condition is not as described. Combative salespeople, slow communication, and obviously no concerns about resolving the problems in a reasonable way. read more

The SERVICE department goes above and beyond to help me with any concerns/needs. Never disappoints. The staff is very friendly and accommodating. Highly recommend simply due to the great service. read more

I'm not sure how to feel about my experience with CarMax. When my friend and I asked for water, we were given cups, but when another customer asked, they were provided bottled water and even offered a second one. The service felt inconsistent and disappointing. On top of that, I had already completed everything online beforehand to save time, yet I still ended up waiting an hour and a half, only to be told that the car I came for had a check engine light on. Now I have to wait even longer for the issue to be fixed. The lack of consistency in customer service and the delays made this experience frustrating. Michelle, the manager, was very unpleasant to deal with. Instead of being understanding, she nitpicked and made unnecessary comments. The real issue is that the team should have done their job and checked the car before I arrived.. read more

CarMax - Used Car Dealers Near Me - Palmdale, California

Bought my car here back in 2022. The process was a breeze and the salesman at the time was great. I recently needed some info for my vehicle and spoke to Fredy over the phone who made sure I got the info I requested right away. read more

Have never seen anything like this 3 ring circus. Do not buy A car from CarMax unless you want technology, service and frustration from them. Have been trying to buy a Sorento and it is not working. Have no car to pick up vehicle but they said they would pick up us. Have not since 8:30 this morning. They could not verify my wifes ID so she had to go down in person. Still could not take the car. Paperwork verified both of us 3 times. Simple enough... Do buy from CarMax. Only one Person knew what his left hand vs his right hand was doing... Thank You Maurice... read more

Purchased a Toyota Prius c runs great just can't get a service appointment no one is calling me back

Great experience. Received a quote online. Made appointment online. Arrived at my appointment & left 20 minutes later with a check in the quoted amount. Easiest interaction I've had in a long time. Ally assisted me & was awesome. Professional, nice & knowledgeable. Highly recommend CarMax in Palmdale read more

Brought my moms friend in to buy a car and Jeannette made the experience smooth and painless. We found an affordable Jeep Cherokee that he was very happy with. I'll continue to refer friends and family to Car Max not only because of the stellar customer service but also because of how simple the process is. read more

CarMax - Used Car Dealers Near Me - Palmdale, California

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Recently purchased a vehicle from Idris at Carmax in Palmdale. Idris listened with intent and equipped and empowered me to make an informed decision. When we encountered some hurdles he got my back and made it a simple and seamless transaction. Idris has great communication, work ethic and is persuasive when needed. I would recommend working with him to my closest friends and family. Additional shout out to sales managers Marcqus and Astrid for their partnering. I'm so happy with my new car and buying experience. read more

CarMax - Used Car Dealers Near Me - Palmdale, California

I was looking to purchase a reliable car, They helped me look at my options which I decided on a nice honda to commute to work with ! It was a nice easy really fast transaction which I appreciate not being at a dealership all day! Thank you so much to the young lady rachel who helped me purchase this vehicle she was very pleasant and will be coming back once I need an oil change. read more

CarMax - Used Car Dealers Near Me - Palmdale, California

If I could give it 0 I would. Had "4" people in front of me for 2hours, then I was the next person in line for another hour. The lobby is hot and stuffy and it was easier and more comfortable to stand outside in the sun. Already pre-approved had the car picked out, money on hand but they didn't have any one available as they said, yet I sat there and witnessed 6 employees gathering at a table chit chatting about their personal lives for 20+minutes. So I left and went to Honda and purchased a vehicle there. Sorry not sorry read more

Jared Simmons at CarMax (Palmdale CA Location) was absolutely outstanding. He took care of me from start to finish and truly went above and beyond at every step of the process. He was knowledgeable, patient, and made sure everything was smooth and stress-free. This was one of the best car-buying experiences I've ever had. If you're going to CarMax, ask for Jared -- you'll be in great hands. *Loretta* read more

Update: truck I bought was a lemon At 4800 miles I went in for an oil change and found out the brake pads are bad, the tires are bad, the steering column had unusual wear requiring replacement, radio antenna was just missing all together and several other issues that CarMax is refusing to remedy because I didn't get an oil change at 3000 miles. Then it would have been under their warranty. Which seems to be the reason for the milage limit. They don't want non-mechanics to find out about the damage until legal action is required. read more

Came back after a bad experience and Jeanette helped us, highly recommend coming the customer service was amazing:)

I took my 2019 vehicle for an appraisal and after they were done expecting the vehicle and printing out the appraisal, an employee came up to me with an appraisal price that was a total joke. The appraisal was just a little over 16k because supposedly my vehicle was involved in an accident back in 2022 at 30,000 miles via a third party report. I told the employee how is that possible when the vehicle only has just over 12,000 original miles and it's parked in my garage 95% of the time. The employee had a dumb look on his face not being able to explain the huge milage difference regarding the false accident that was on the third party report. This people are trying to low ball the people that are trying to sell their vehicles due to their fake third party reports. It's funny how the legit reports didn't come up with any accident reports on the vehicle, but only the third party report which it's total nonsense. They had the same vehicle as mine listed for just over $24,000 with 57,000 miles. Mine only had just over 12,000 miles with a more expensive paint color along with being fully loaded including extra packages. So what does that tell you on how they try to scam you by low balling people from trying to purchase your vehicle with their fake third party vehicle reports? read more

Great way to purchase a very good vehicle. It was easy, fast and they give fairly good amount on your trade in. BUT!! My advice to potential buyers is get the warranty! CarMax is a good way to buy, for ease of buying process. The reason I can only give three stars is they're don't have very good expertise relative to knowing and sharing "known" problems, that are unique to various make and model cars. I'm giving them the benefit of doubt citing their lack of expertise, as the alternative would be they deliberately withhold knowledge of product issues to get you to buy the car. I would hope that's not true! At any rate, I am satisfied with our purchase, withstanding the issue we had cost us 1400$ in repairs. So as I said it's good way to buy a car, for ease of purchase and value. But again GET THE WARRANTY. read more

Idris did an amazing job he helped me and my husband out on picking a good car for us thanks so much him for all his hard work and his dedication to us read more

This is our first time buying with CarMax, but it won't be our last! We have had an absolutely wonderful experience from beginning to end, and have already been highly recommending CarMax to everyone. Our salesperson, Francisco was very friendly and relaxed, walked us around the car we had found online, talked us through the 125 point CarMax inspection, noted all the known records on the car ~ previous owners + locations, service history, recalls, and CarMax repairs. We took an extensive test drive, including starting + stopping, reverse, local roads and highway. The car was very clean inside and out: hard to believe it was 13 years old. Paperwork was efficient and painless with Morgan in the business office. She even treated us to the big-yellow-bow photo op. So cute! We could have driven home except the car had window tinting that we wanted removed (and CarMax was required by CA law to remove), so we came back the next day. And the car has been wonderful since day 1. We took it to our long-time trusted local mechanic for a lookover. He noted the air filter (cabin filter) and transmission fluid should be replaced. I discovered one of the power windows had a catch and didn't always close all the way. CarMax's 90-day 100% warranty covered everything no questions asked. In fact, they even agreed to touch up some light scratches that I handn't noticed when we bought it. Overall, every single person has been friendly, fair, and fast. What a rare joy. We will be back, and we'll bring friends : ) Thank you CarMax! read more

CarMax - Our shiny new used 2013 Prius V. We love it! - Used Car Dealers Near Me - Palmdale, California

Bought a car in July and drove off with it and it got a check engine light in the same day. I was pissed but I took it in and only thing I can say is that they were quick to correct their mistake. They paid for a rental vehicle for me to use from enterprise while my car got worked on because my insurance wouldn't cover one of their loaner vehicles. The car ended up needing a whole new engine so they found me and other vehicle within my same price range. Stephanie was the one who was helping me through this and she was amazing. The only reason I am giving that place 3 stars. She even came in a couple hours early to help me finalize the second car. I took the second car to my own mechanic and my mechanic says it's perfect. So it was bad at first but thank you carmax for correcting the issue and thank you Stephanie for being amazing read more

My daughter needed a bigger car as her family is expanding and she has grown out of her little car. I sat down with her and told her buying a car is very stressful, takes all day and is not always fun. This is my experience in the past. So she was well prepared for the same experience. We did research online and had an idea of what she could afford and what would work for her family. When we arrived we were greeted by Sarah, she was so welcoming and just totally easy going. My daughter told her what she was looking for and Sarah looked up on the computer the available SUVs that would work. She printed off the papers and we walked around the lot to look at them. My daughter loved the Chevy Equinox and took it for a test drive and it was what she was looking for. Sarah was so awesome and honest with all my daughters questions. It felt like we were talking to a friend instead of a salesperson. She made the process so easy. We were still there most the day but no stress involved. **It would have been nice to have cold water it was 100 degrees and they don't have water for the customers. Even the vending machine was broken. Sarah went in someone's office to find us a couple waters they were warm but it was something. read more

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Carmax are the worst scammers overcharging significantly for any car they sell it's worse then Carvana

If I could give 0 stars I would. Well, my husband and I can in looking for a car. We had our eyes on a 2016 BMW x1 priced at 19k (out the door 22k). We sat with one of the girls (really nice) shared details (2 damage reports) on the car and so forth, so we decided to take it for a test run. The car was completely out of alignment, when you let off the gas the steering wheel would jerk back and forth it wasn't that clean inside had an odd stench. We sat with the sales girl and started to talk numbers my husband asked about negotiating because this car was worth anywhere between 15k to 18k. (Mind you we've been there before but never actually bought a car, so we weren't familiar with the process). She advised they don't negotiate and said "haven't you been here before" instead of educating us on the process, with this comment our business was lost. Not to mention, she states they do a full 125 point inspection on there cars, if that's true why was the car out of alignment?? She also stated they were the only ones who offered "no question asks return".This makes me believe that they don't really do the "125 point inspection". We quickly realized they stood behind overpriced cars. With a quick search we found a 2017 BMW X1 at the Valencia BMW dealership for 18k (0 damage reported ). (Out the door 20k). We ended up going there and we are now proud owners of a 2017 BMW X1 with no questions ask return. ( see photo below) Point is, don't not come here. They sell overpriced and not fully inspected vehicles. read more

CarMax - Used Car Dealers Near Me - Palmdale, California

We recently purchased our 3rd vehicle from this Carmax location, Ashburn. And 2nd purchase from Sales Rep. Alex Rojas who's kind, accommodating and professional. However, know that you always pay a premium price with Carmax. Their vehicle search is top tier and thorough but you're gonna pay for those national commercial in your "no haggle" price. We also had to pay $349 the transfer location fee (from Alabama location) which is non refundable, wether you purchase or not. Car was shipped with heavy cigarette odor and a small dent, but again, Alex R. made certain those issues were addressed to our satisfaction. I'm a Marine Corp veteran and Carmax does not honor military veteran service. Not even an oil change. Very disappointing. Solid vehicle purchase, overall. Lastly, always have them "Carmax" logo remove after purchase and during detailing. No free advertisement for Carmax. read more

CarMax - Used Car Dealers Near Me - Palmdale, California

CarMax used to be a great place to buy a car but not anymore. I purchased a BMW from CarMax a couple of years ago and it kept breaking down so I had to take it back. This should have been my first warning but I gave them another shot recently and was let down not only once but twice! This location is the worst CarMax I have ever been to, the energy is slow and dull. They are extraordinarily slow at this location, oftentimes the corporate office was quicker to get back to me than anyone in the store. Try Carvana or a local dealer over there guys. read more

Where do I begin. I recently purchased a Civic Type R about a month ago in Championship White. It was a nervous expensive purchase but exciting! The Carmax at Palmdale made it exciting and fun! The sales associate i think her name was Astrid helped us out. The Sales manager my dudes name is Classic! That man! That guy is awesome! Friendly! Honest! Welcoming! It was the end of the day they were almost done with their shift and he was extremely helpful in selling my the car! Made it exciting my father and girlfriend enjoyed our experience there as well! Classic if you reading this! You made the experience that much more fun and comfortable and I thank you brother! God Bless you man! Carmax has an exceptional manager in you at that facility! I hope to run into you again someday! Exactly the way car buying should be! read more

CarMax - Tinted windows a few Days after purchase - Used Car Dealers Near Me - Palmdale, California

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service center was super slow!!! 3 hours to do oil change!!! and thats with appointment scheduled 1 month ahea!!! they dont have the parts. they have to order them and you just have to wait!!! read more

Recently I had to get a newer car and believe me I was stressed because of the situation but when I went to CarMax which this is my second car from them it was once again amazing to work with them! I had the pleasure of working with 2 amazing sales associates. Helen Mayo who was my main sales associate and Cheyeene Toliver who helped out my wife and myself when Helen was off! They both were very kind and helpful and made the process an ease! I was thinking of other options but since they were amazing I went with them instead if your looking for a car I highly recommend you ask for either of these two women they are a great help! read more

They offer quick pickup with quote seemed pretty seemless but, They cancelled 4 appraisal/pickups from home.. they canceled 4 times.. even canceled 40 mins before they were suppose to be there.. gave different excuses why.. called customer service, business ext and chat to correct any issues still no pickup. Luckily I got an offer from some great people and definitely went to a better home. Highly disappointed with Carmax. read more

"Car buying like it should be"? More like car buying like it has always been. Carmax Palmdale is full of liars. Watch out. Marcus the manager lied directly to my face a number of times and is a snake. The management must know that he is such a bad guy but he continues to work there so they must be bad too. Bald-faced liars. Don't go there. They don't negotiate to keep the prices high but do all the same seedy stuff that used car dealers do. Watch out for the bait and switch, promising one price and giving you another, it's their favorite tactic. My feeling is that Marcus the manager is teaching all of them how to lie, cheat and steal from their customers and is obviously backed by the management. The Carmax Palmdale dealership is POISON! Watch out! read more

Bought our last car from here after our Kia was stolen. The staff help us out to find the right to fit our growing family.

I just bought a used 2014 BMW I3. Less than 24 hours after picking it up, the drivers restraint malfunction warning comes on while driving. They said they cannot schedule me in until later next week and cannot give me a loaner. If you want to avoid paying large monthly payments and have the dealer not care about fixing seemingly shady problems, I'd go elsewhere. I'm turning my car back in and doing so. read more