People don't purchase a car from carmax, Idrise, and all service workers and the business center here are Grimmie and do people dirty me and my husband went through the worst experience ever we gave 6000 for a down payment we were never told that the car was in a car accident, had more than 1 owner, we had to purchase a new battery for a 2020 Honda Accord that they sold us our Car Horn went out, AC wasn't working, they didn't fix it and didn't care to fix it, we asked for a 150 deductible Idris put us down for a 250 deductible without us knowing he changed everything that was verbally told to us he switched all false information into the computer system our APR was supposed to be at a 12% he put us down for a 24% We contacted corporate to reach out our concerns and problems with the car supposedly the Manager at carmax Brandon was gonna help us our altomatom was to get an impresial for the car to try to do a trade in and the second option was to re run my credit to see if he can get us into another vehicle guarantee with no down payment after running my credit to get me into another vehicle they were asking for another 10,000 down. So the outcome for me and my husband was to sell them their peace of shit car back and lose out on 1700 and no car no solution a total of almost 8000 down the drain. This company is GARBAGE AND FRAUD! DONT PURCHASE HERE!!!!!!!!!!!Anyone else had a bad experience contact the Better Business Bureau. read more

Laura was super sweet!! She made my appointment happen!!! Very accommodating and pleasant!!! Will definitely be returning for service!!! Two thumbs up !! read more

absolutely the worst company ever. story is way to long. talked with 4 people and not one gave the correct process. bring a lunch as you will wait hours and hours even after you went on line four different times and sent all the information four times. have cash in hand and still waiting and waiting. not one person told the truth about this awful process.... go anywhere but here. can't wait to let everyone know not to trust what they say at all. Just checked AGAIN. NOT ONE SALES PERSON HERE THAT CAN HELP. Been dealing with them since 9am..... it's now 6pm. All the little snowflakes that are in employee desks are very busy on there cell phones, eating, running around, three people sitting in office, feet on the desk laughing... WHERE IS MANAGEMENT???? read more

I was just in CarMax to pick up my daughter car from service and Laura Cortes rocks I brought my daughter Car back to them because her tire light came on and Laura was so nice she checked the tires she said they are low so she took it in so they can check it out what great customer service read more

Bought a Nissan Altima a couple months back and after the first month of having it, the floorboard was completely soaked from the rain. There was no indication of there being any way for the water to come into my car. I took it to be serviced and they said they fixed the issue, that there was debris in the engine. It damaged the floor and it still smells like mildew. They said they couldn't do anything about it. Now months later my car floor is still getting completely soaked. I have to come out of pocket once again to replace it when Carmax said the issue was fixed when clearly it wasn't. read more

Bought a car here and everything looked okay thinking it was till I started using my AC. Hot ass air was blowing out. My air filter was dirty as hell. It wasn't even changed when I bought it. I don't think they maintenance the cars .Very upset since cars aren't cheap here at car max. Car was beautiful of course but it did need Maintance shortly after we purchased it. read more

CarMax - Dirty car air filter after we purchased the car. - Used Car Dealers Near Me - Palmdale, California

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Bought a car with cash took way to long to get car.and do paper work. Even though I sent all pertinent documents before showing up. Express.pickup.is a joke. After I picked it up the check engine light went on. The eye sight function on the car quit along with cruise control. Also the passenger door lock became intermittent. A lemon? Brought it in for repair at CarMax service. Another joke cant give an estimated time for repair even after a whole day. Promised to call back in an hour never happened. So far a total fail. Good thing I got an extended warranty Not from CarMax) can get a better cheaper warranty elsewhere. Very disappointed. First and last time I bought a used car from a dealer. Should have stuck with my gut feeling read more

Hassle free & haggle free pricing....LIE!! The statement is true if you settle for their financing with no proof of income, high down payment & high monthly. So this is how your low income, jobless, bad credit & government milkers drive brand new cars. Honest hardworking people need not apply at Carmax. Go to the dealer. It can be pricey at the dealer to service your car but to purchase one, get your vehicle straight from the dealer. Carmax is a sham benefiting the crooked. read more

This Carmax in Palmdale needs some help. I felt very disrespected here. I was treated like I was the last person they wanted to help. I had an appointment but still waited 2 hours. The finance office is crap, they treated me like a criminal since I had a cashiers check. They wanted to see me back account info , this after I have been approved for a loan, thru them ? read more

If it wasn't for Morgan I would haven't bought a car here. Please tell her I said thankyou again.

On Sun March 20th, my son and I went into Carmax Palmdale. We came in a little apprehensive as we had a terrible experience at an unrelated dealership. My son was approached by Jared and from the moment he greeted us, he was helpful, understand and patient. This was my son's first car purchase and Jared answered all of our questions with extreme patience and kindness. My son left Carmax with the car he had dreamed off and Jared was such a huge help and one of the best salesman we've ever worked with and he provided the best car buying experience for my son! read more

CarMax - My son with his new car! We can't thank you enough Jared!! - Used Car Dealers Near Me - Palmdale, California

Don't bother making an appointment or an appraisal online if you want to sell your car. Appointment was at 5.15pm it is now 7.15pm and was asked to wait for another 35 minutes. Then it was 8.15 which is to my calculations 60 minutes later. We had a little chat and were asked to have a seat again. I asked if it will be another 35 minutes. She said no but 20. We left. Nothing done expect 3 hours of my life wasted. For nothing... Oh, an appraisal was done online and they could not find it. They had to do a manual appraisal which came in lower but then they honored the appraisal that they could not find. Like I said 3 hours have passed since my original appointment. Why did I make an appointment again? read more

Had a test drive drive appointment 8/30/2023 at 7:00pm arrived at the dealership at 6:55pm and got checked in and took a seat to wait. Got a call at 7:45 that I had been waiting for 45 minutes and that they would send out a service technician to take me out to the car so I could look it over until a sales associate was made available to come out and help me. Waited for a technician to come and take me to the car for 20 minutes until I decided to walk out. An entire hour of waiting I am very very upset by this experience after many people raved about their car buying experience from carmax. Disappointed is an understatement read more

I am infuriating MAD at this company. I am Disabled. I have a limited income, I was referred to Carmax. After spending 4 Hours online and over the phone. This company will not work with me to get into a vehicle that I can get into to get to and from work only. DO NOT BUY FROM THIS COMPANY!!!! This is what they do to people: Tawana. A I went to carmax to purchase the vehicle after spending all day in the finance department. I was finally approved the next day. I came and got my keys. They told me couldn't graduations. I left off the knot without the knowledge that they could confiscate the car back within 30 days. If the loan wasn't approved, I never would have took the deal if I would have known, they were able to take my car in 30 days. However, I needed the car serviced. No one never notified me that the loan was denied. They tricked me into coming in on a earlier date to get my car service. Only to cough escape my car. And make me feel humiliated because the whole company knew what was about to occur. Except for me, they were very unprofessional. Very unpleasant from the beginning. Not only did they add insult to injury and calls me a hardship when I gotta prove for the car. I sold my all vehicle. Me and my children are currently walking. It was humiliating. They had no compassion about what they were about to do. Very unprofessional, they are very horrible location. They all new employees there. Another dissatisfied customer: Silvia V. If I can give this place a negative I would. WE WERE THERE ABOUT 7 HOURS. (3) Dissatisfied customers Vin R. This Carmax in Palmdale needs some help. I felt very disrespected here. I was treated like I was the last person they wanted to help. I had an appointment but still waited 2 hours. The finance office is crap, they treated me like a criminal since I had a cashiers check. They wanted to see me back account info , this after I have been approved for a loan, thru them ? WHAT IS THIS PLACE DOING IN BUSINESS!!! DO NOT BUY FROM THEM!!! Tell everyone you know about these situations read more

Never going back. They called ME to tell me the car I had on hold to come and see. Made an appointment for 10:00 and got there right in time. They checked me in and said someone would be with me in a couple minutes but that the car I had on hold was right outside for me to go see. I go out there in a sea of cars and start walking around looking around for it. Can't find it after walking for a while and am now thinking wtf? Why would they send me out here to find the car myself? Too add, I'm also 6 months pregnant and had my other baby in a stroller. Plus it was blazing hot outside. I go back in and say I didn't find the car and why did they send me to look for it myself? Don't I have an appointment? They say oh I guess no one brought it out actually. Just wait and someone will be with you soon. I wait 30 more minutes and then told them I was leaving. I was 'next in line' but they couldn't tell me a wait time or anything. Complete waste of my time and so rude. Nobody there knows what's going on or cares. read more

We had a truck transferred to this Carmax from Reno. We were told to wait 2 weeks for transfer. We called after 2 weeks, and we were told the truck had arrived and they were waiting on a weight certificate, when, in fact, they sold the truck to someone else upon arrival and lied to us. Clearly a dishonest business! We purchased another car from the Riverside Carmax. We had excellent customer service in Riverside. DO NOT DO BUSINESS WITH THIS PALMDALE CARMAX! read more

I'm only giving this one star because the car itself is beautiful to look at. DO NOT BUY YOUR CAR HERE!!! I've had a laundry list of mistakes made by the staff. I have lost count of how many "we're so sorry" I've heard. They do not look over the cars when they purchase them. They'll lie to your face. Buy a car from the dealership, independently, or an independent dealership that has good reviews. Not this one. I'm glad I had the car looked over by a qualified mechanic in the first week I had it. Making Carmax fix the whole thing. They also messed up the financial paperwork which made me have to drive an hour each time to go over the entire car buying process all over again with only a $250 credit and a tank of gas as their way of making it right...... NOT ENOUGH!!! read more

Remember in the classic comedy film "My Cousin Vinnie" when Vinnie exclaims "They always f**k you at the drive-thru!" as he discovers that, once again, his takeout sandwich order is wrong as he and his cohorts drive away from the fast-food joint? That same statement seems to apply to car dealers which has made the prospect of buying a new (or new to us) car such a nightmare. They always F you at the car dealer, which I had proven to me again today by CarMax in Palmdale. Like most folks, I don't have money to throw up in the air or light on fire, so looking for a new (to me) car requires some planning, research, and strategizing. After spending days on the Internet looking at specs, features, and pricing for slightly-used cars, I finally figured out exactly what I needed: an all-wheel drive Prius. Everybody knows about Toyota's paradigm-changing affordable hybrid commute-taming sedans, but the AWD option is not easy to find. Living in the mountains where we get some snow, it was a necessity for me, though, and I dedicated a lot of time to trying to find one. I was pleased when I found the exact vehicle I wanted in CarMax's vast stable of online cars. They claim an inventory of 50,000 cars and lo and behold, they had what I wanted... located in Denver which was nowhere near my home in California. No problem, says CarMax, order a test drive and for $249 we'll have it trucked out to your local CarMax in Palmdale, CA. The online process for shipping the car included a phone call from a CarMax rep who carefully asked me if I had any questions about the car, whereupon I asked them to confirm that it was indeed, the Unicorn Prius in the color, trim, and AWD I was looking for. Yep, I was assured by phone and email, it was AWD. "Load 'er up!" I said and soon I was receiving anticipation-building texts advising me that this rare vehicle was making its way to the local CarMax for me to try. Once the car arrived, I made plans to finance part of the purchase price through CarMax. This again involved both online and telephone confirmation that, indeed, this vehicle had all the features I needed including all-wheel drive. Every time I talked to a human at CarMax, they were very careful to ask if I had any questions and each time I asked them to confirm that the car was AWD.... And each time they did. So I arrive at the dealer to test drive what I was already thinking of as "my" car, and I loved it! It was fun to drive, the seats were comfortable, it seemed in very good condition, and fit my budget and financing. I was surprised that the grey interior, confirmed on my several calls with CarMax, was actually black but I could live with that even though I had a niggling doubt that said "They oughta' be able to verify the interior color, don't you think?" Then the clincher: I asked the sales associate to show me about the AWD feature since I saw no dash indication of drive status, and the owner's manual said nothing about it either. She went to the 'trade in guys who know everything about the cars' to find out about the AWD feature, and returned a few minutes later with "I'm so sorry to tell you but this car is not all-wheel drive." Yeah. I immediately thought of Vinnie and realized that they always F you at the dealer. Always. Not once did anyone at CarMax bother to look at the actual information on the car I paid to have shipped a thousand miles for a test drive. Not once did they do anything but look at the same online information (wrong it turns out, as to both interior color and drive type) that I could see for myself. They asked me over and over what I was concerned about, then gave me the wrong information, over and over. So, I'm out four hours of my time (I live an hour from the dealer, and spent two hours being vetted to take a test drive, driving, and then being told the car was not what I was assured it was) and about $50 in diesel for my big truck I drive (yeah, I really do need a Prius). I spent about two hours total on the phone and online in the order/confirm/finance/arrange-to-test-drive process, and I took a credit ding for an inquiry for financing I cannot use. CarMax did refund my delivery charge before I stunk up their showroom with my Joe Pesci imitation, but the entire experience was disappointing, frustrating, and a complete waste of my time simply because CarMax employees didn't bother to do more than regurgitate information I already had. I had high hopes that the CarMax experience, new to me and which seemed quite promising, would turn out to be a refreshing new low-hassle way to buy a car.. but no. They always F you at the car dealer... .this time CarMax of Palmdale. read more

Thank you so much CarMax and Sarah for making feel like a valued customer and human being. Was greeted by Sarah with a smile and taken care of all the way through. This is not like any other dealership I've ever been too. No hassle or bullshit like other places. Thanks again Sarah for making my first time buy as smooth and hassle-free as possible. Will definitely recommend to friends and read more

CarMax - Used Car Dealers Near Me - Palmdale, California

I was at lease end on my 3 year old car. I knew my car would be worth more than the residual so went online for appraisal from Carmax. Got an instant appraisal and had almost 5K equity. Made an appt for next day. The entire process was fairly straightforward. I arrived at my appt time and was greeted promptly by a courteous sales person. I was not in the market for another vehicle so she directed me to the right place. There they looked up my offer number and I was offered a seat to wait while they look at my vehicle. About 30 min later they presented my same offer which I accepted. Total time there about an hour and a half. I was at the Palmdale location. It was very busy. Everyone was very professional and friendly. I had tried Carvana but they required 2 months past lease end which meant I would have to renew registration and make 2 more payments. I would recommend Palmdale Carmax to anyone looking to sell a vehicle. read more

"Express pickup" is a joke :) come here if you want to be left clues for 30-45 minutes when you're supposed to experience an "express pickup" read more

I purchased two cars from there since i don't have a good knowledge to buy used car. It is good place to sell your auto, but not sure that it is good place to buy a car. read more

If I can give this place a negative I would. On Saturday my daughter and I were happy that she was going to get a car. She had already bought a car from there so we assume it would be an okay to do it again. BUT her 1st car she bought from there was bad it had an oil leak. She took it back they fix it, it was in the shop for a few days and they gave her a renter car. But anyways the car was sold back to them. Eric in business dept helped us with selling the car. It seem like he did not know what he was doing. We told him we were going to purchase another car he said not to worry he will find someone to help us. Well he mess up with submitting the paperwork because he closed the account. OH I FORGOT TO TELL YOU GUYS WE WERE THERE ABOUT 7 HOURS. why did it it take so long because Eric did not know what he was doing and would keep asking other workers for help. Well the car was sold and there was 2 cars we were going to test drive Michelle was wonderful I feel bad we took her time away because of 1 person mistake. We test drove the car and we looked at the engine and it had trash from an animal that was living there. We brought it up to Michelle and we were going to test drive the other car but we decide to look at the engine to see if it had rats or birds in there because of the other car but we heard a weird noise coming from it and right away we said no to it. When the manager was there she saw the car alternator with animal trash took a video or pic and we told her the other car had issues. She asked to let her know what was the noise so she can have it check. I told her NO it is not our job to tell you whats wrong with it, it is for you guys to see what's wrong with it. I am disabled being there about 7 hours was the worst, we were told we can buy the car that had animal trash and we were going to do that. the manager told us we got 10 days to drive take it to a mechanic and drive and bring it back if we had issues. We were going to do that. We sat down to do the process with Michelle but we were told after 7 hours we could not because eric closed the account and should had not done that. We asked michelle to call the manager, we spoke to her we told the experience we had and it was bad, real bad. She told us she would gives us the car back. sell it back to us. WHY? i left crying due to the pain. Now they keep calling and teting my daughter even offer her 2 gift cars if she purchase the car. Again I am disabled, again a little over 7 hours of pain not once they care it was about makng a sale. The manager trying to sell us back the car. i can imagine how many more cars have animal in there. Now they keeping calling harassing my daughter read more

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Came here yesterday to sell my MB without an appointment just as a walk in , and Im pleased with the final results and how fast it got done.

Stopped by here on a Saturday, with the intent on buying a car. They had two models that we were interested in. Went in and stood for 17 minutes with not one single person asking us if they could help. Good to note that there was a total of 13 people inside the building (that's including employees) so it wasn't a busy Saturday. Finally, we interrupted an employee on the phone and asked him if there was any one interested in helping us. He stated to us... 'No. Not at this time' and then turned his back to us and we heard him say to the person on the other end of the phone... 'It's okay, I can stop at the store on my way home'. A personal phone call was more important than customer service. We left, headed to the San Fernando Valley, to a car lot that had the car we were looking for and we ended up buying it there. Car Max Palmdale is only good for driving by on the freeway. Might make for a good bathroom stop too. But giving them your money?! No. read more

We came in to sell our car and the team put together an over the top deal. Christian helped out and we test drove a couple cars. The next day we returned to fill out some paperwork and everyone was very helpful and professional. Christian went out of his way to follow up with us. All this and we did not make a purchase as we are on the fence between different models Recommended stopping by and giving CarMax a chance to earn your business, you will be remiss if you don't!! read more

Took my brother who was coming home from the military to look at a car. Literally every car (5) he was interested in was "on hold" for someone at a later date. Or someone had an "appointment to see it." He has cash to buy the car outright.. idk...valuing an internet appointment who may or may not show up, over a customer with cash who is currently there standing in your face is a little ass backwards to me. Sales guy was cool. Manager sounds like an idiot. Stated that they were afraid of bad reviews.... Well you earned one anyways.... read more

This specific review is for the salesman Sean Myers I highly recommend him if you'd like to have someone who will update you and go above and beyond your expectations. read more

Don't appraise your car through CarMax, we were given the run around from the Rancho location and this locations we were told due to covid-19 our value dropped and the market was bad. We contacted CARVANA and VROOM both ultimately quoted us $1500 higher than CarMax and you can do it from your home. They come to you! We ended up going with vroom to sell and buy our car because they beat carvana by $200. The story... don't waste your time driving to CarMax only to be low balled. We dealt with Alan at this location and he made us feel as if we were wasting our time appraising our 2017. read more

Unbelievable this company, purchased a warranty but now they're telling me they can't see my vehicle for 3 to 4 weeks... also discovered they sold us this vehicle with duct tape in the engine. Disgusting company. Palmdale location. read more

Amazing experience. Walked in to sell my car. Smoothest transaction ever. Amazing customer service. They constantly checked on us and kept us updated step by step. Spoke with a salesman to inform them what I am looking for to purchase. Unfortunately they didn't have what I'm looking for at this time but salesman stated he will reach out with new inventory. read more

Hoooooorrriibbbllllleeee bought a Hyundai Sonata ..... sold me a car with a that burned oil sooo damn fast .... A turned then the 3rd cylinder went out.... Of course the car got stolen twice!!!!! read more

We want to Thank Idris Rashiti once again for making our Dreams a Reality! This man is so passionate about what he does & it definitely shows! This is our second car he sold to us* & believe me when you find something you like he goes thee extra mile to make sure he gets you into what you want!! Trust me hes not just our sales man hes like family* so if your interested in purchasing a new car I say Carmax is the place to go & ask for Idris Rashiti* he's your guy* he's the best* #1 in our book~ read more

CarMax - Our new addition to the family~ Cheverlot Silverado ~1500~ - Used Car Dealers Near Me - Palmdale, California

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This company doesn't care about their customers or employees. Don't buy cars from them, their cars are falling apart. They don't pay their employees enough to survive. Don't deal with them. They ruin people's lives. read more

I purchased a 2013 Subaru BRZ from here on November 8th at 9PM. By November 9th at 3PM, not even 24 hours later, there was a leak of an unknown fluid and smoke coming from the engine, not to mention there was no coolant, but oh, this CarMax "guarantees" that they do a full inspection of the vehicle and fill up all the fluids, that was obviously wrong. Absolutely unreliable, they will never have my business again. read more

Old school slimy used car dealer lot. I found a car I was interested in that cost about $51k and called to ask how much it would cost out the door. They told me $58300 so I went to the California DMV website and used the registration calculator to determine how much it would cost to register and pay sales tax, it came to $4860, back that out of $58300 and they added over $2400 in fees! Awful practice, I will never purchase an automobile from these jokers. read more

UNRELIABLE. it has been over 2 months and they are still sending me notices of needed payments for a car i did not finance with them. Their corporate office are "working on it" yet its been months. The problem with this company isn't even at the local level but even corporate. They don't know what they're doing yet. Best to stick with a real dealership that has experience. read more

It was the same distance for us to drive to Palmdale or Burbank, so we decided to go to Palmdale. Good thing we did because the Burbank store has a two hour wait for them to evaluate your vehicle. They inspected our car and van quickly and came back with prices. I did some research on Kelly Blue Books website and got a price range for trading it in to a dealer. I was surprised that they came up with $600 more for our van, but $2000 less for our car... even though it was 5 years old with less than 20,000 miles on it. We sold the van and kept the car for a trade in at the car dealer. The young lady who did the paperwork for selling the car was very nice. I would use them again. read more

CarMax - Black Friday - Used Car Dealers Near Me - Palmdale, California

If I could give 0 stars I would! Terrible, Terrible service! I walked into carmax palmdale tonight knowing the car I wanted because I had come and seen it in person earlier in the day. 7pm I walked in (the car still available) with my family and was placed on a list and was told they would call me in 5 to 10 minutes. ONE AND A HALF HOURS LATER, they call me to tell me my name was removed from the list and also, the car I wanted was called for in the time THEY had me waiting. We were the only family in the waiting room, and every single sales person walked by like we were invisible. Their whole sales team is very unprofessional and they do not care about anybody waiting to be seen. Do not buy from here! Save your time and go anywhere else. Even with an appointment, expect long wait times, or any car being "called for", they do not care! Terrible service!!!!! read more

Long story short, worst sales people (both Sean & David) ruined my daughter's first Car buying experience despite me warning her how stressful it would be. Both these salesmen proved my point, can't be trusted, wasted our time, promised us if we drove out 1 1/2 hours, they would make it the best experience ever...complete lies...and when I made a complaint, the manager didn't even bother to call us direct, the manager had David call us promising things he couldn't deliver who ended up being worse than Sean who caused the original stress. Will never go back, and though I've purchased numerous cars from Duarte & Burbank stores, most likely not be giving them my business moving forward. I've noticed "Palmdale" has other bad reviews...so do your due diligence and don't settle...CarMax is NOT what it used to be, wherein you could buy good quality cars with excellent customer service. read more