Joli was great to work with at Honda. Thanks for helping me out with my car purchase!

THOUSANDS in unecessary 'added options'! Beware they will put on $2k ceramic coating, $1500 'anti theft device', $1300 windshield warranty and $1,000 theft warranty and try and get you to pay for it which is extremely misleading. We did end up buying my mom a Honda CR-V two weeks ago, after having all the 'add ons' removed. The only reason I bought was because Lauren, the sales person was the absolute kindest, sweetest and knowledge person. She had the AC turned on the car in advance for us as my mom is older and it was hot out that day. Although I negotiated out paying for add ons, the sales manager had told me the ceramic coating was already on there so he would be 'eating the cost'. 1 day after getting home, my mom had a chip on her bumper. I kindly asked for information about the cermamic coating because I was surprised it chipped just driving around town in Palmdale. They were immediately defensive and said 'we don't have to provide you anything for a product you didnt pay for'. Regardless of whether I paid for it, it was still supposedly on the vehicle. They refused to supply info or evidence showing it was on there and immediately became rude and said ceramic coating is only for water spots and bird poop. You know what, okay, if thats true, save yourself $1k for a lousy product. The defensiveness and overall response could have been more courteous. Perhaps because we already signed the papers, they were no longer interested in being kind. I was not asking for them to fix it or anything, I was just curious. That being said, Lauren was great. She even drove my moms new car to her house. So im very thankful for her, but just be very aware of bloated add ons and overall courtesy of management at this dealership. Had i not gone with my senior citizen mom, they would have scammed her out of thousands on add ons. I do have complete documentation of the add on pricing and misleading approach, as well as text conversations regarding the ceramic coating and thier refusal to provide product information or warranty. They said they put it on all thier cars, so don't pay for it, its definitely not worth the cost. read more

At Lancaster Honda Never been insulted or had the worst customer service in my life. Service adviser Robin and Service Manager Cody Broderick need to go back & take Customer Service 101. Cody Broderick went as far as telling me he wasn't going to work on my car for the reason i took it in, if I kept talking when we were disputing something he was pointing out. And this was suppose to be done 2 weeks ago but Robin & Cody kept giving me the run around till I posted a review then they called me to setup an appointment. By that time I put more miles on my car. Which is the other thing they were pointing out & I had told them about when I brought the car to have the rearview fixed cause it came loose when i was adjusting. it is a defect in these Honda Accords if you look it up.Robin tells me when the car was done make you tell your carwash people to be more careful next time with the rearview mirror WOW really. Now they won't fix the other thing they were pointing out & i had told them about. The Owner of this Dealership decided not to get my car fixed because it went over 2k miles which i wasn't told about that i had a milage limit to report things when I Bought this 2026 Honda Accord Touring Hybrid model July 17 . It's obvious to me the Owner of this Dealership doesn't Care about the Customer as long as he has your money already. So make sure you check out your car thoroughly before you drive your car out this Lot or the same thing will happen to you .I've always had Hondas I regret coming to this Dealership I will not be coming to Lancaster Honda to Buy or Service it's the worst Dealership I've ever been too. read more

Overall very nice experience. I'm very happy with the sales department; Juan Zapata was very professional and helpful. The manager, Juan Sanchez, worked with my offer and they didn't play games with me. Very good experience. Will return! read more

Tyler was such a big help, huge thank you to him and the honda team for making my wife and I's purchasing experience an amazing one.

Buying a car can sometimes feel stressful, but my experience at Honda Lancaster was the complete opposite thanks to Jerson Sandoval and manager Pedro. From th Jerson worked hard to get me into the car I wanted, and Pedro made sure the deal was fair and worked in my favor. Together, they helped me drive away in my Subaru Legacy with a smile on my face and peace of mind knowing I got the best deal possible. If you're car shopping, go see Jerson & Pedro--you won't regret it! read more

Honda Lancaster - My Subaru Legacy Thank you Jesrson - Auto Repair Near Me - Lancaster, California

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Christian Mejia helped me so much get the car of my dreams. He was understanding and helped me feel comfortable in navigating a new car . Thank you so much ! Really good service. Thank you Christian . read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

I came in after having really bad news about my car and Jonathan Salazar and his team came to my rescue. I wasn't prepared to buy but he made the whole experience easy and informative. They were able to work with less than perfect credit situation. He kept me informed every step of the way, which made me so comfortable in what was happening in the back offices. I feel they really cared about my situation and pushed for the best deal with my current situation. I highly recommend Jonathan and Honda for any car needs and purchases. read more

Excellent service!! I went to a different Honda dealership on the 10th of December explain we had a Extended Warranty they refused to look into it and wanted to quote us almost $1500 on repairs, and they said if you had a warranty, it would not be covered! It was covered under the warranty. Wrote on service paperwork Customer Declined!!! Trying to Vold a warranty and if there was a car accident related, and the cause was due to we would be at fault! I called today spoke with Jonathan explain we have an extended warranty. He suggested contacting the dealership that we purchased it from and confirm you have an extended warranty sure enough Galpin sent me the extended warranty. Call Jonathan right back got an appointment. My daughter's vehicle is being fixed as we speak! I would recommend Lancaster Honda most definitely. Excellent Service!!! read more

Nick Lara was great he was nice and friendly and made the whole process smooth highly recommend

Love my second new Honda from Lancaster Honda. Easy dealing the deal and getting me my Dream Car!!! read more

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We showed up at 8:46am for an 8:45am appointment, car was checked in at 8:52am. We were told it would be at most an hour and fifteen minutes. Several people who had arrived after us had left. At an hour and a half, we were told we were next. Another person left. It's now 10:52. This was super frustrating. The rep who supported us tried to be kind but you could tell it was out of her hands. I hope the service department gets it together. read more

Salesman Juan was pretty cool. Showed us vehicles in our price range. Made sure we stayed hydrated. Paperwork was very quick and efficient too. Easy going saleman! read more

Amazing experience! Getting a new car is such an exciting but stressful situation and Pedro did not disappoint! Definitely made it easier and answered all my 101 questions with such patience and professionalism. Thank you again! Pedro and his team are definitely my families go to from now on. Long Beach is far but worth the drive for that kind of service VOTE FOR PEDRO read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

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I bought a brand new car here and after a year and a half my belt buckle was broken. took it in to see if they could replace the belt buckle, they said they would order a replacement for it at no cost to me. Then a month later I call and ask if the replacement for the belt buckle was in and they said no they never put in a request for it and I would have to pay out of pocket. Well I took my car to Honda in Palmdale and they fixed my belt buckle at no charge because my car is still under warranty! Never coming here again! read more

I bought canister vent valve and Julian helped me. He was very friendly and helpful. But the part I got had 3 white markings .. I am pretty sure it's just markings not used one. I installed it 2 weeks ago. it runs fine. Any way thx Julian for your help. Thx. read more

Take ownership of one of their employees leaving a single tool in their service drive that ended up in our right rear tire. "We walked the drive and didn't see any tools lying around." Cause it was a single/individual tool and our tire found it. Check the video starting on Friday afternoon/evening (8/9) until we arrived on Saturday (8/9). read more

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I called Lancaster Honda to schedule a fuel pump recall for my 2018 Honda Civic and to ask about the A/C condenser warranty extension that Honda issued for these vehicles. The fuel pump recall was scheduled, but when I asked about the A/C warranty extension, the person I spoke with said they had never heard of it and told me to bring proof of the letter I received in the mail. The conversation felt dismissive and unhelpful. I called back to speak with a supervisor, and they hung up on me. I called back again I finally reached a supervisor the interaction was also unhelpful and nothing was resolved. At that point I canceled my appointment. I then called Palmdale Honda and had the complete opposite experience. They immediately recognized both the recall and the A/C warranty extension, scheduled my service, and even offered a loaner vehicle for the day while my car was being serviced. The difference in professionalism between the two dealerships was huge. Based on this experience, I'll be taking my business to Palmdale Honda from now on. I have never had a single good experience at Lancaster Honda. read more

Steven service associate and Cody the service manager are both AMAZING gentlemen. They really took care of me today. As a matter of fact, they take care of me always. Steven and Cody keep me coming back to Honda of Lancaster. I am forever grateful for their service, hospitality and support! read more

Exceptional customer service. Tyler was amazing! The best car buying experience. I purchased my car at 4pm and my car was delivered to my front door by 9pm. If you're in the market to purchase or lease go see Tyler @ Lancaster Honda. read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

I work in management, this is by far the most money driven establishment I've ever experienced. Customer service is a word to be used second behind profit. If you want to purchase a vehicle here expect to be pressured into making decisions and although you are saying "NO" your words have no value. I worked with the manager on my deal and I was led to believe I was receiving a "good deal". I signed the papers and was to set to receive my vehicle the next day. The next day rolls around, I'm using my PTO to receive this vehicle and I don't receive a phone call, I have to call myself at 2pm then the manager tells me the vehicle I signed for is damaged and he'll send me another one to sign off. I decline. I am then pressured constantly to sign off, that I am wasting their time. I realized quickly that this car decision was a mistake. I was able to void the contract. I don't wish anyone the same experience, and I know we as human's aren't perfect. However, you can't pressure individuals, I understand this is "car selling" but this is wrong. God first read more

This place scams people, I went in for an oil change, & they tried to get me to pay over $500! But what's funny is that after I declined I later that day got an email stating how I had declined to pay $130! Had that been the price I wouldn't have mind! But they have some sketchy stuff going around here. Also I did manage to snap a photo of the fake receipt & pdf'd it for proof! It looks like they just copied a bunch of Honda logo's & didn't know where else to paste them! Very bad photoshop.! I will never consider buying a car here.! Will rather drive to LA for a car read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

This experience has been incredibly disappointing! I bought my CRV last month and traded in a vehicle that was supposed to be paid off within a week or two at the latest after the purchase. I emailed Tommy and Juan on February 19th and March 6th to check the status, but I haven't received a response yet. I decided to stop by the dealership on Monday, March 9th, around 6:20 p.m., since I hadn't heard from either of them, which is extremely unprofessional. If you're unable to answer my questions, why not guide me to the person who can? I walked in and asked to speak to Tommy, but he was with a customer. Juan asked me to have a seat, and someone would be with me soon. I later spoke to Noe and expressed my concern about the next payment for the trade-in being Friday, March 13th. He told me I'd have an answer by today, Wednesday, March 11th. It's now 7:57 p.m., and the issue is still unresolved. read more

I do not trust this service department. During my scheduled service, I was notified [in red text] my car had "Services Required - 3 items failed - Needs immediate attention." The three failed items included 1) 100K mile water pump replacement; 2) fuel injector cleaning, and 3) throttle body cleaning. When challenged, the service representative stated these three flagged items were not observed or verified issues but were actuality optional recommended services. In my opinion, the red flagging of "Services Required - 3 items failed - Needs immediate attention" for services not required, not failed, and not requiring immediate attention seems to represent an unscrupulous fear-based sales tactic to increase the service department's profits. None of these recommended optional service items were required (no evidence of a problem). None of these recommended optional service items are required in the owner's manual (i.e., there is no time/milage maintenance requirement). Additionally, when I picked up the car it was filthy. There was water, dirt, and grease splatter all over the car's exterior and greasy handprints on the light beige leather and touch surfaces. This is the third time I have dropped off a clean well-maintained car and received a filthy car in return. read more

I've been servicing my Civic there now for 6 years and before that my Accord for 2. I used to be a Service Advisor for Honda and found them to be Very honest and every warranty and other repairs have been done to my complete satisfaction! My maintenance is reasonable and they have never mislead me; believe me, I'd know. My daughter bought a Honda there and the sales department was terrific, different from my last experience, but many times, it's the salesman who met have been new when you have problems. I recommend Lancaster Honda read more

Went along with a friend to lease them a car and Tommy K. was so helpful and answered every question we had as newbies to leasing. He was very accommodating with deals and options. My friend is active military and the options Tommy provided were mindful of my friend's budget. Thank you, Tommy! read more

I've been a loyal Honda customer for over 10 years, but Lancaster Honda has completely broken that trust. I brought my 2021 CR-V in for stalling, and their own technician wrote on **Line E** of the Repair Order: **'RECOM REPLACE ENGINE.'** Instead of following their own expert's diagnosis, they pushed me into a **$5,180.82** 'patch' repair while admitting via text there was 'no guarantee' it would work. Unsurprisingly, the repair failed within 3 months with the exact same symptoms. Now they are refusing to stand behind their work because Taking $5,000 for a repair you knew wouldn't work is predatory. I have filed a formal complaint with the **Bureau of Automotive Repair (BAR)** and I will be pursuing this in Small Claims Court. If you value your money and your safety, take your Honda elsewhere."* **The People Involved:** **Cody, Joe, and Oscar** were all involved in this process. In my opinion, they prioritized a high-priced service sale over an honest and necessary repair. read more

Had my wife take the car in for a oil change and tire rotation.$ 160. We get the bill for $419 because they said I need my break lines flushed. Its a bs charge that takes advantage of women. I will never go back. Trust Honda in Palmdale for me. read more

Tyler and his manager Jesse were excellent helpers especially finding the right car for the right budget.

They are part of the Costco auto program, and I got a referral from Costco to visit here. This is the first time using Costco, so I didn't know what to expect. Made an appointment with Nick, the Costco specialist, and when I showed up, Nick was nowhere to be found. Some other salesman started to show us cars, and gave us this breakdown of how much the car is, how much the payment would be, etc. The price and payment in this breakdown were outrageously high! This breakdown had nothing to do with Costco and just scared us away from even looking at more cars. Eventually, after a long wait, someone familiar with the Costco program showed us the 'Costco sheet' for the car that we wanted, and it was still outrageously high. It was clear to me that the Costco sheet was being used as a bait and switch, where if you go by the Costco program, all these things will be added to the car, and there's no room for negotiation. Bottom line, we walked away, we didn't feel welcome, and ended up with a really sour car buying experience. read more

This was my first time buying a car and Isaac was extremely patient and helped me find the car of my dreams! I'm so thankful for Isaac who made this process seamless and answered all of my questions! read more

An amazing NO BS dealer. I was trying to order a 2025 Civic SI and they are never in stock! Called NICK, worked a deal over the phone in 15 mins and was signing the same night for a car that wasn't even in stock just so they locked it down for pickup as soon as it arrived. Few days later I was driving home in the civic. Huge shoutout and thank you to NICK LARA, NOE RAMOS, and LEO GAK for working this deal for me and staying hours after closing for signatures. read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

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I had the pleasure of working with Jonathan Hernandez all of my needs were met . If ever in Lancaster and you need your Honda service Jonathan is your man !!!!!! read more

Tommy Kuper made buying a car easy! The service was awesome. Thank you Tommy and Manager Juan.

5 Star on customer service goes to LeMark. I appreciate the knowledge and patience he provided in helping choose a new car. He deserves a promotion!!! read more

LeMark unselfishly and kindly brought sunshine to one of those days when most things go wrong. I live in Long Beach, CA. I'm in Lancaster on a low paying job to help catch up on bills. My normal line of work has been on strike since May 2023 and it's Dec 2023 today. My electric BMW just about ran out of electricity. It's the first time I've driven this far. I looked up charging stations. Thought it'd be an easy thing to fast charge and drive home. After driving to 6 different non working locations I hit my breaking point. I came to the Honda center fast charger but could not get it to work. I asked for help at this dealership. LeMark responded with kindness and respect. The fast charger was not working so he lead to a slow charger. I'm hoping to get it charged enough to drive to a fast station. This location is so very lucky to have LeMark here. He looked past what car I drive and saw me as a human needing help. I really appreciate him. Thank you, read more

Honda Lancaster - My car doing the slow crawl to electrical happiness thanks LeMark - Auto Repair Near Me - Lancaster, California

My first and last time buying a Honda, especially from this dealer. I reported the issue to the service department and kept getting the runaround. If you ever schedule service with Audra, good luck to you!!! I had to involve the service manager Cody, who has been kind of helpful and kind of not. I asked him not to involve Audra because she doesn't follow up on anything and doesn't do anything to help yet. He still has her follow up with me and I don't hear from her at all. And I will also be reporting this issue to the corporate office, because enough is enough and trying to get a hold of someone is ridiculous. I just want my car fixed and I will take my future business elsewhere. I suggest you do the same. read more

Honda Lancaster - Service department sucks! This car is a year old and trying to get this fixed or replaced has been a nightmare - Auto Repair Near Me - Lancaster, California

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Service department it's really bad on communicating with me. My car was ready for a while and my service advisor never we'll call me to pick it up. I had to call 3 times until someone help me out. Other thing they don't accept coupons from other Honda dealers do not go here for your service read more

Cody and the service department were very helpful in getting our CRV in and getting a recalled fuel pump replaced. This has been a year coming and waiting for a part which is absolutely not the fault of the dealership, there's a manufacturer shortage in the pump. Anyway, I wanted to say thank you for the excellent and quick service they were able to provide and went out of their way to obtain a part for us. Thank you! I won't hesitate to do business again with the friendly and professional staff there. read more

I found a used Tundra at Honda Lancaster that fit my criteria. It had been on the lot for 55 days. Called on Thursday afternoon and pretty quickly was able to arrive at a number with Pedro, who told me he was the Sales Manager. He emailed me a credit application, proceeded to run my credit, and when we spoke again an hour later I was told "congratulations" over the phone and that he would immediately move the truck off of the front of the lot and put a SOLD sticker on it for me. I live three hours away and he said I could pick it up Saturday morning, no problem. Talked to the finance desk Friday, got in the car first thing Saturday morning and about halfway through the drive, received a text message from Pedro telling me that another sales manager had "sold the Tundra" to someone else on Friday, Pedro's day off. I can only imagine what transpired on Friday, after I had committed to a truck that had been sitting on the lot for two months, and coincidentally another person bought it out from under me. Terrible experience with these clowns. Never again. read more