Excellent service!! I went to a different Honda dealership on the 10th of December explain we had a Extended Warranty they refused to look into it and wanted to quote us almost $1500 on repairs, and they said if you had a warranty, it would not be covered! It was covered under the warranty. Wrote on service paperwork Customer Declined!!! Trying to Vold a warranty and if there was a car accident related, and the cause was due to we would be at fault! I called today spoke with Jonathan explain we have an extended warranty. He suggested contacting the dealership that we purchased it from and confirm you have an extended warranty sure enough Galpin sent me the extended warranty. Call Jonathan right back got an appointment. My daughter's vehicle is being fixed as we speak! I would recommend Lancaster Honda most definitely. Excellent Service!!! read more

I came in after having really bad news about my car and Jonathan Salazar and his team came to my rescue. I wasn't prepared to buy but he made the whole experience easy and informative. They were able to work with less than perfect credit situation. He kept me informed every step of the way, which made me so comfortable in what was happening in the back offices. I feel they really cared about my situation and pushed for the best deal with my current situation. I highly recommend Jonathan and Honda for any car needs and purchases. read more

I bought canister vent valve and Julian helped me. He was very friendly and helpful. But the part I got had 3 white markings .. I am pretty sure it's just markings not used one. I installed it 2 weeks ago. it runs fine. Any way thx Julian for your help. Thx. read more

We showed up at 8:46am for an 8:45am appointment, car was checked in at 8:52am. We were told it would be at most an hour and fifteen minutes. Several people who had arrived after us had left. At an hour and a half, we were told we were next. Another person left. It's now 10:52. This was super frustrating. The rep who supported us tried to be kind but you could tell it was out of her hands. I hope the service department gets it together. read more

Amazing experience! Getting a new car is such an exciting but stressful situation and Pedro did not disappoint! Definitely made it easier and answered all my 101 questions with such patience and professionalism. Thank you again! Pedro and his team are definitely my families go to from now on. Long Beach is far but worth the drive for that kind of service VOTE FOR PEDRO read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

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I bought a brand new car here and after a year and a half my belt buckle was broken. took it in to see if they could replace the belt buckle, they said they would order a replacement for it at no cost to me. Then a month later I call and ask if the replacement for the belt buckle was in and they said no they never put in a request for it and I would have to pay out of pocket. Well I took my car to Honda in Palmdale and they fixed my belt buckle at no charge because my car is still under warranty! Never coming here again! read more

Buying a car can sometimes feel stressful, but my experience at Honda Lancaster was the complete opposite thanks to Jerson Sandoval and manager Pedro. From th Jerson worked hard to get me into the car I wanted, and Pedro made sure the deal was fair and worked in my favor. Together, they helped me drive away in my Subaru Legacy with a smile on my face and peace of mind knowing I got the best deal possible. If you're car shopping, go see Jerson & Pedro--you won't regret it! read more

Honda Lancaster - My Subaru Legacy Thank you Jesrson - Auto Repair Near Me - Lancaster, California

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Love my second new Honda from Lancaster Honda. Easy dealing the deal and getting me my Dream Car!!! read more

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I called Lancaster Honda to schedule a fuel pump recall for my 2018 Honda Civic and to ask about the A/C condenser warranty extension that Honda issued for these vehicles. The fuel pump recall was scheduled, but when I asked about the A/C warranty extension, the person I spoke with said they had never heard of it and told me to bring proof of the letter I received in the mail. The conversation felt dismissive and unhelpful. I called back to speak with a supervisor, and they hung up on me. I called back again I finally reached a supervisor the interaction was also unhelpful and nothing was resolved. At that point I canceled my appointment. I then called Palmdale Honda and had the complete opposite experience. They immediately recognized both the recall and the A/C warranty extension, scheduled my service, and even offered a loaner vehicle for the day while my car was being serviced. The difference in professionalism between the two dealerships was huge. Based on this experience, I'll be taking my business to Palmdale Honda from now on. I have never had a single good experience at Lancaster Honda. read more

Had my wife take the car in for a oil change and tire rotation.$ 160. We get the bill for $419 because they said I need my break lines flushed. Its a bs charge that takes advantage of women. I will never go back. Trust Honda in Palmdale for me. read more

Went along with a friend to lease them a car and Tommy K. was so helpful and answered every question we had as newbies to leasing. He was very accommodating with deals and options. My friend is active military and the options Tommy provided were mindful of my friend's budget. Thank you, Tommy! read more

This experience has been incredibly disappointing! I bought my CRV last month and traded in a vehicle that was supposed to be paid off within a week or two at the latest after the purchase. I emailed Tommy and Juan on February 19th and March 6th to check the status, but I haven't received a response yet. I decided to stop by the dealership on Monday, March 9th, around 6:20 p.m., since I hadn't heard from either of them, which is extremely unprofessional. If you're unable to answer my questions, why not guide me to the person who can? I walked in and asked to speak to Tommy, but he was with a customer. Juan asked me to have a seat, and someone would be with me soon. I later spoke to Noe and expressed my concern about the next payment for the trade-in being Friday, March 13th. He told me I'd have an answer by today, Wednesday, March 11th. It's now 7:57 p.m., and the issue is still unresolved. read more

Take ownership of one of their employees leaving a single tool in their service drive that ended up in our right rear tire. "We walked the drive and didn't see any tools lying around." Cause it was a single/individual tool and our tire found it. Check the video starting on Friday afternoon/evening (8/9) until we arrived on Saturday (8/9). read more

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This was my first time buying a car and Isaac was extremely patient and helped me find the car of my dreams! I'm so thankful for Isaac who made this process seamless and answered all of my questions! read more

Tyler and his manager Jesse were excellent helpers especially finding the right car for the right budget.

I've been a loyal Honda customer for over 10 years, but Lancaster Honda has completely broken that trust. I brought my 2021 CR-V in for stalling, and their own technician wrote on **Line E** of the Repair Order: **'RECOM REPLACE ENGINE.'** Instead of following their own expert's diagnosis, they pushed me into a **$5,180.82** 'patch' repair while admitting via text there was 'no guarantee' it would work. Unsurprisingly, the repair failed within 3 months with the exact same symptoms. Now they are refusing to stand behind their work because Taking $5,000 for a repair you knew wouldn't work is predatory. I have filed a formal complaint with the **Bureau of Automotive Repair (BAR)** and I will be pursuing this in Small Claims Court. If you value your money and your safety, take your Honda elsewhere."* **The People Involved:** **Cody, Joe, and Oscar** were all involved in this process. In my opinion, they prioritized a high-priced service sale over an honest and necessary repair. read more

This place is a BOILER ROOM when getting service. I brought my car in for an oil change and they always tell me I need more...an air filter, wipers., etc. I know sometimes I do need things and almost always paid for extras...not windshield wipers for $100 but other resonable things. I have been going to the parts dept here for 10 years. NEVER again. I guarantee you that if you bring your car in for 1 thing they will tell you that you need to pay for 5 other things. This last time I went in for an oil change I knew my car needed some extra things. It has 86,000 miles on it. But it is in excellent shape. It had never been in an accident and I take care of it. So...go in for an oil change and get hit with a $4,000 estimate. YES, people $4 grand. When I tell the guy he's nuts he blames the tech who looked at the car and said "oh my God no you don't need a lot of this stuff I don't kow what he was doing." Then I got a quote for about half that...I took things off and got it down to $1100...but still going in thinking yeah an oil change maybe some other things...maybe $500..but I rely on my car and understood some things were necessary..again they tried to sell me windshield wipers for an astronomical price. I felt such a sense of ick. He tried to make it seem like, look I am saving you so much money. It was $4 grand and we got it down to $1100. This is not a favor. I understood what was happening but I need to have my car running right. I paid through the nose for what started out as an oil change. A month later the tire pressure light goes on. In 10 years I have never seen this light. I have a compressor and fill my tires regularly. I knew my tires were do to be filled 2 weeks before I brought the car in. I even looked at all of them and thought...there all still ok I will let them do it when I bring it in to get serviced. Now I see this light and think which tire could it be? When I get home and pull out my compressor I go to the first tire and the tire cap it cracked and there is no top and this is the same tire that I looked at a month ago and had a tire cap on the same tire with the top off. Then I look at the next tire and the new black tire cap is on it and then I look at the next tire it had a tire cap that was faded...just like the one I saw on the same tire a month ago...then the last tire missing a tire cap...in the same position on the car as a month ago. They never rotated the tires. Then I go to fill them not knowing which one needed air...ALL of them. They were all at 35-37 PSI when they should have been at 44. There is no way they got that low in a month. They never even put air in the tires. If they had don't you think they would have put on new tire caps?!! I call the serveice rep I delt with, Jonathan, and he says it happens because of the weather. I know tires expand and contract losing air do to weather...but we have not had severe weather changes in a month and even if we did it takes more than month for tires to get that low...ALL 4 tires. I just told him I wasn't buying it and needed to come back in so they could do the tire totation. He was very polite and said no problem and that he would fill the tires and even tough he thought they were out of stock he would make sure to get me tire caps and throw them in for free. Throw them in for free? I bought a pack of 25 of them for $3 on Amazon. Again..he's doing me a favor. I know long winded story and you think it ends here...no people it continues. I call and talk to a manager, Sandy, who was very professional and seemed concerened after I told her all of this and she said she would make an appt. for me that day and have the service manager, Cody, call me in an hour...Yeah he never called. I take my car in and a service rep, Steven, comes right out and starts checking me in. He says so you are here today for a tire rotation and a wheel alignment. No just the tire rotation. I tell him I was in a month ago and they forgot to do the rotation. He looks at me with a contorted face..like is that it? He is getting the mileage off of my car and I can see he still has a weird look on his face, so I again say that I had my car in a month ago and they missed doing the tire rotation and that they didn't fill the tires with air but I have already done that so I just need the rotation. He says ok it's going to be $13.99. Now I am getting annoyed. I tell him, "NO, I just told you (twice) I brought my car in here a month ago and it wasn't done." Then he asks me if I paid for it when I brought my car in the last time. I told him YES and he quickly moved on. Then he says ok..so its going to be $139 for the wheel alignment. WHAAAATTTT!! I came in for years because they would be honest and give me realistic quotes and even tell me if I could get something cheaper at the auto parts store myself. It was about customer service and now...SELL BABY SELL...that is all they are doing here. read more

Exceptional customer service. Tyler was amazing! The best car buying experience. I purchased my car at 4pm and my car was delivered to my front door by 9pm. If you're in the market to purchase or lease go see Tyler @ Lancaster Honda. read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

I work in management, this is by far the most money driven establishment I've ever experienced. Customer service is a word to be used second behind profit. If you want to purchase a vehicle here expect to be pressured into making decisions and although you are saying "NO" your words have no value. I worked with the manager on my deal and I was led to believe I was receiving a "good deal". I signed the papers and was to set to receive my vehicle the next day. The next day rolls around, I'm using my PTO to receive this vehicle and I don't receive a phone call, I have to call myself at 2pm then the manager tells me the vehicle I signed for is damaged and he'll send me another one to sign off. I decline. I am then pressured constantly to sign off, that I am wasting their time. I realized quickly that this car decision was a mistake. I was able to void the contract. I don't wish anyone the same experience, and I know we as human's aren't perfect. However, you can't pressure individuals, I understand this is "car selling" but this is wrong. God first read more

I had the pleasure of working with Jonathan Hernandez all of my needs were met . If ever in Lancaster and you need your Honda service Jonathan is your man !!!!!! read more

I do not trust this service department. During my scheduled service, I was notified [in red text] my car had "Services Required - 3 items failed - Needs immediate attention." The three failed items included 1) 100K mile water pump replacement; 2) fuel injector cleaning, and 3) throttle body cleaning. When challenged, the service representative stated these three flagged items were not observed or verified issues but were actuality optional recommended services. In my opinion, the red flagging of "Services Required - 3 items failed - Needs immediate attention" for services not required, not failed, and not requiring immediate attention seems to represent an unscrupulous fear-based sales tactic to increase the service department's profits. None of these recommended optional service items were required (no evidence of a problem). None of these recommended optional service items are required in the owner's manual (i.e., there is no time/milage maintenance requirement). Additionally, when I picked up the car it was filthy. There was water, dirt, and grease splatter all over the car's exterior and greasy handprints on the light beige leather and touch surfaces. This is the third time I have dropped off a clean well-maintained car and received a filthy car in return. read more

I've been servicing my Civic there now for 6 years and before that my Accord for 2. I used to be a Service Advisor for Honda and found them to be Very honest and every warranty and other repairs have been done to my complete satisfaction! My maintenance is reasonable and they have never mislead me; believe me, I'd know. My daughter bought a Honda there and the sales department was terrific, different from my last experience, but many times, it's the salesman who met have been new when you have problems. I recommend Lancaster Honda read more

This place scams people, I went in for an oil change, & they tried to get me to pay over $500! But what's funny is that after I declined I later that day got an email stating how I had declined to pay $130! Had that been the price I wouldn't have mind! But they have some sketchy stuff going around here. Also I did manage to snap a photo of the fake receipt & pdf'd it for proof! It looks like they just copied a bunch of Honda logo's & didn't know where else to paste them! Very bad photoshop.! I will never consider buying a car here.! Will rather drive to LA for a car read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

Tommy Kuper made buying a car easy! The service was awesome. Thank you Tommy and Manager Juan.

They are part of the Costco auto program, and I got a referral from Costco to visit here. This is the first time using Costco, so I didn't know what to expect. Made an appointment with Nick, the Costco specialist, and when I showed up, Nick was nowhere to be found. Some other salesman started to show us cars, and gave us this breakdown of how much the car is, how much the payment would be, etc. The price and payment in this breakdown were outrageously high! This breakdown had nothing to do with Costco and just scared us away from even looking at more cars. Eventually, after a long wait, someone familiar with the Costco program showed us the 'Costco sheet' for the car that we wanted, and it was still outrageously high. It was clear to me that the Costco sheet was being used as a bait and switch, where if you go by the Costco program, all these things will be added to the car, and there's no room for negotiation. Bottom line, we walked away, we didn't feel welcome, and ended up with a really sour car buying experience. read more

An amazing NO BS dealer. I was trying to order a 2025 Civic SI and they are never in stock! Called NICK, worked a deal over the phone in 15 mins and was signing the same night for a car that wasn't even in stock just so they locked it down for pickup as soon as it arrived. Few days later I was driving home in the civic. Huge shoutout and thank you to NICK LARA, NOE RAMOS, and LEO GAK for working this deal for me and staying hours after closing for signatures. read more

Honda Lancaster - Auto Repair Near Me - Lancaster, California

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5 Star on customer service goes to LeMark. I appreciate the knowledge and patience he provided in helping choose a new car. He deserves a promotion!!! read more

Service department it's really bad on communicating with me. My car was ready for a while and my service advisor never we'll call me to pick it up. I had to call 3 times until someone help me out. Other thing they don't accept coupons from other Honda dealers do not go here for your service read more

Cody and the service department were very helpful in getting our CRV in and getting a recalled fuel pump replaced. This has been a year coming and waiting for a part which is absolutely not the fault of the dealership, there's a manufacturer shortage in the pump. Anyway, I wanted to say thank you for the excellent and quick service they were able to provide and went out of their way to obtain a part for us. Thank you! I won't hesitate to do business again with the friendly and professional staff there. read more

I found a used Tundra at Honda Lancaster that fit my criteria. It had been on the lot for 55 days. Called on Thursday afternoon and pretty quickly was able to arrive at a number with Pedro, who told me he was the Sales Manager. He emailed me a credit application, proceeded to run my credit, and when we spoke again an hour later I was told "congratulations" over the phone and that he would immediately move the truck off of the front of the lot and put a SOLD sticker on it for me. I live three hours away and he said I could pick it up Saturday morning, no problem. Talked to the finance desk Friday, got in the car first thing Saturday morning and about halfway through the drive, received a text message from Pedro telling me that another sales manager had "sold the Tundra" to someone else on Friday, Pedro's day off. I can only imagine what transpired on Friday, after I had committed to a truck that had been sitting on the lot for two months, and coincidentally another person bought it out from under me. Terrible experience with these clowns. Never again. read more

service sucks Oscar Robles. was told had tire in stock. made appointment.for 3:00. waited 11/2 hours to get told they don't have the tire. palmdale honda has better service. read more

Had an issue in finance-re warranties. Originally I submitted a bad review but i feel compelled to make things right- dealership reached out and we came to a resolution-all is well. It is rare for a business to accept partial responsibility when misunderstandings occur. I would buy another vehicle from Lancaster Honda. read more

LeMark unselfishly and kindly brought sunshine to one of those days when most things go wrong. I live in Long Beach, CA. I'm in Lancaster on a low paying job to help catch up on bills. My normal line of work has been on strike since May 2023 and it's Dec 2023 today. My electric BMW just about ran out of electricity. It's the first time I've driven this far. I looked up charging stations. Thought it'd be an easy thing to fast charge and drive home. After driving to 6 different non working locations I hit my breaking point. I came to the Honda center fast charger but could not get it to work. I asked for help at this dealership. LeMark responded with kindness and respect. The fast charger was not working so he lead to a slow charger. I'm hoping to get it charged enough to drive to a fast station. This location is so very lucky to have LeMark here. He looked past what car I drive and saw me as a human needing help. I really appreciate him. Thank you, read more

Honda Lancaster - My car doing the slow crawl to electrical happiness thanks LeMark - Auto Repair Near Me - Lancaster, California

Online/Website contact is worthless!!! So I called and was told twice that a service manager would call me back. No call back. No email. No text.....NO BUSINESS!!! I wonder how they add these no contact experiences into their customer service scores. I guess you can't get a bad score if you're not even given an opportunity to serve a customer. My mechanic also told me later that they have stopped ordering parts through Lancaster Honda because of bad service. read more

Review for Steven at Honda I recently brought my car into the Honda dealership because it was having trouble starting. They told me it would need to stay overnight and that I'd receive a full rundown of what was wrong the next day. The next day, I received a text saying they couldn't check anything because I needed a new battery. Fair enough--but that's not something that should take a full day to figure out. I brought my own battery to the dealership and intended to install it myself, since they wanted to charge almost $100 just to put it in, which I wasn't going to do. When I arrived, Steven went over a list of things they had checked, which confused us because we were told they couldn't check anything without a working battery. My husband asked Steven how they were able to inspect so many other things but not the actual issue we brought the car in for. Steven explained that all of that was just a "courtesy check," which is fine--but then why try to charge us? After I installed the battery myself and the car started up right away, we decided to take it home for now and monitor it ourselves. When I went back to Steven to let him know, he suddenly tells me there's a $100 charge. My husband pushed back, rightfully asking why we would be charged anything when no actual diagnostic was done, and everything else was supposedly a "courtesy" inspection. Steven went back and forth with us, saying he's not trying to charge the full $200 (which made no sense since no real service was provided). After we continued to question it, he finally gave in and said he'd ask the manager. Less than 10 seconds later, he came back and said there would be no charge. While we're glad we didn't end up being charged, it felt like a pushy attempt to charge for a service that wasn't completed. It came off as a commission-driven move rather than customer care. This experience didn't build trust--and I wouldn't feel confident returning unless there's major improvement in transparency and communication. read more

My first and last time buying a Honda, especially from this dealer. I reported the issue to the service department and kept getting the runaround. If you ever schedule service with Audra, good luck to you!!! I had to involve the service manager Cody, who has been kind of helpful and kind of not. I asked him not to involve Audra because she doesn't follow up on anything and doesn't do anything to help yet. He still has her follow up with me and I don't hear from her at all. And I will also be reporting this issue to the corporate office, because enough is enough and trying to get a hold of someone is ridiculous. I just want my car fixed and I will take my future business elsewhere. I suggest you do the same. read more

Honda Lancaster - Service department sucks! This car is a year old and trying to get this fixed or replaced has been a nightmare - Auto Repair Near Me - Lancaster, California

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I have a 19 year old (2006) Honda Civic with almost 190000. Great car and never had anything repaired. Talia Lamb ensured several much needed repairs were done. Yes.... Dealership service is pricy, but you are getting OEM repairs, OEM equipment, from well trained staff. Why take ur auto to a mom n pops that has God' knows who, repairing your auto. Since covid, Many local small auto repair locations have had huge turn over of their technicians and they may not be as experienced as a dealership service department. Im happy with the service and repairs. I cant complain about the cost as this car is old... lots miles.... And still has much life in it. I appreciate the honesty about the repairs . I came in only for a water pump and power steering pump, but they found problems that I was already aware of. Talia kept in touch and had everything done asap. Dealership services have an unfair negative stigma often due to customers being unwilling to pay for necessary repairs. If you have stuff wrong with your auto, just pay for the damn service! Don't be a stingy tight a$$! I've owned many different auto... and currently own several. So far, My Hondas and Toyotas have had little to no problems. My American autos have all been problem prone! read more

"Want your Honda to leak oil and start shutting down while driving? Come service your vehicle at Lancaster Honda with Audra" Not impressed with customer service and the lack of owning responsibility after a car service gone wrong. Never had any issues with my car and a month after I serviced my car, my car leaked all of its oil while driving back home on the freeway. Managed to exit just in time before it turned off. Had it towed to the dealership in which took a day to get any updates. Audra sucked at answering calls and when I did receive a text I got a video and "car is good" with no further explanation. Went after work to get answers on what caused this and to make sure engine was okay as it was screeching. Very rude and would not listen. I'll be servicing my car elsewhere! read more

I got a new battery at the end of February that I purchased from this Honda Dealership. In March all my warning light came on I called the dealership to take my car in to be looked at. I was told no because it was 4pm and they don't take anyone at that time. I took my car to auto zone to for a diagnostic to see what is the issue. Unfortunately the warning signs on my dash no longer appear. On my way to work yesterday the warning signs start up again on my car. I take it to auto zone for a diagnostic and I'm told it's the battery and if it's new. I said yes, I was told the system was never reset and to take to dealership and let them know. I took my car today. I arrive at 1pm and I speak to Steve. Who told me I need to drive my car for at least 80-100 miles for it to reset after I told him I had a new battery put in at the end of February so it's already past the 80-100 miles. I told him what auto zone and he said there is no such thing and I need to leave my car there for a week because they have a 'skeleton' crew on a Saturday. I question why would he need me to leave my car for a week for a skeleton crew for on a Saturday. Steven repeated again well they can't help me and for him to see what is wrong with my car it will be $200- I repeated it's the battery that I got from them. He also stated he will need the car minimum half day or all day to run diagnostic. I asked again why can't anyone do it today since it's 1pm and they didn't close until 5pm he stated they don't have anyone there since they run a skeleton crew. He doesn't have anyone to look at my car. Steven didn't want to help me. It was not busy there in fact there was hardly anyone there. It was the worst service ever. This is the second time I've been turned away for service on my car. This dealership lack of customer service is disappointing I've called the manager the first time I was turned away left him a message only to have a call back a week and a half later. Service like this is why people avoid dealership read more

Got charged $1247.42 for ignition key replacement for my 2008 Honda Fit. ($501.05 charged for lock assembly and $690 for labor, $56.37 for sales tax for a total of $1247.42) I felt like I got gouged. They said they programmed new keys but that's nonsense. The two new keys provided were just plain keys with no electronics and were not the same as my old key. Not happy! read more