BEWARE - very unethical dealership The General Manager, Nicholas Douglas, came off as the epitome of a sleazy, gaslighting used car salesman. Here's the backstory: Over the phone, the dealership's sales lead Antonio and I negotiated a price of $8,500 for a Mitsubishi Mirage. Antonio said he'd put the deal together and call me right back. A full day passed, and I never heard from him. (Red flag #1.) I called back in and spoke to Nicholas, who reneged on the $8,500 price (red flag #2), but said I could still buy the vehicle for $9,200. I agreed and drove 90 minutes to the dealership. When I got there, the car was missing several of its advertised features, including run flat tires, Bluetooth capability, and keyless entry. Were I to purchase all these features from a third party after the fact, they would cost up to $3,700. For the keyless entry, Nicholas said he could bring over a specialist to add in the feature for $300. When I asked if he'd take that $300 off the price of the car, he refused, saying I "already had a good deal." I reminded him that he had already raised the price by $700 from Antonio's quote, and that this was before I was aware the car was missing numerous features listed in their online listing. Nicholas said he wasn't responsible for the listing's content because I viewed it on CARFAX, and not on the official Valley Auto Center site, which had the "correct information." I subsequently pulled up the listing on his web site, which, not surprisingly, falsely stated the car is equipped with run flat tires, Bluetooth capability, and keyless entry. I have attached a screenshot of this. Nicholas then doubled down on the sleazy, saying, "I've been in the car business for eight years, and this is the first time a customer has ever had a problem with the fact a vehicle was missing some of the features we listed online." He was literally suggesting that every time he's had to tell a customer the car they came in to see didn't have all its advertised features, they took no issue with this. When I challenged Nicholas on making such a ludicrous claim, he doubled down and said, "It's true, I swear on my children's lives." (So gross.) When I asked him to confirm that some of the car's other advertised features were accurate, he sidestepped, and said, "Look, this is a good car and you're getting a good deal. If you don't want it, don't buy it." I didn't purchase the car, and will never be returning to this dealership. read more

Valley Auto Center - From the dealer's web site. - Car Dealers Near Me - Lancaster, California

Im Mike S, I bought a 98 Chevy Tahoe 4×4. I paid cash for the Tahoe. The manager there is a vary rude individual, he is the meaning of a used car salesman. A great liar, customer service means nothing to him, it's all about the mighty dollar. They are vary good at putting a bandaid on the vehicles to get it to pass your inspection but watch out within a hundred miles, everything on your car will start having problems. He sells the cars as/is and has you sign a statement of that, you can't bring the car back if you have problems. Vary dishonest crook. read more

We here at Valley Auto Cons I mean Valley Auto Center want serve ourselves with your money I want to serve you. In exchange for your hard-earned money, tax money, and all the rest, we will generously get rid of and and take off our hands one our barely running, mickey-moused, auction specials, I mean one of our fine selections in our vehicle inventory. We've made these cars and trucks look to look really nice on the outside so that you'll fall in love and buy one but it's only a matter of time before parts are falling and your broken down. At least we got our sweet money and you got your money's worth. Maybe, $100 if your lucky! Isn't that enoug ?Wait I wasn't supposed to say that! Truth is we can care less about you and your transportation needs. We keep the main thing, the main thing, " Your Money". If you break down its your own fault giving our pockets a chance. The bad reviews are true to the T, and WE'RE ALL LYERS here. And I hope don't think about getting a lawyer or taking me to small claims court because I'll probably loose because I don't have leg to stand on. I only have my crew of cons and piles of good people's money to hold me up. We are crooks and cons united. We are Proud ,Valley Auto Center!!!!!! read more

Customer service was amazing. Friendly and fast service. Any questions we had they answer with a lot of professionalism. When we had a problem with the car they went beyond and more to fix the problem. Shout out to nick thank you for having such patience with us. read more

just purchased a car from Valley auto in Lancaster with Antonio. He was the best thank you Antonio. Thank you for making the process easy smooth and understanding will come back. read more

Great customer service I went in and got approved almost immediately I like it there.Antonio is the one to see

I got a car from them and they said everything was fine then not even a day later i have a check engine light with multiple codes and the car had bad oil in it and needed a change. Half of the time the manager Nicholas didn't know what he was talking about and would keep having to make phone calls or ask other people about the questions i was asking. I honestly regret getting the car and wasting my time and money with them. facebook marketplace is a better option read more

First off, the manger Nicholas and people in the dealership are rude. Don't buy a car here unless you want a lemon. They tell you, you buy the car as is but fail to tell you what's wrong with the car. Our whole process with this dealership was a joke. Will not recommend anyone to this dealership. read more

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I bought a Chevy equinox there several yrs ago. The differential needed to be replaced the warranty people said they are not going to pay for it, so valley auto did. The sad thing about them one day I was driving and got pulled over. I did nothing wrong so I asked the cop what did I do. He said nothing the license plate on your car are for a different car (stolen plates) I called valley auto told them they owe me $22.00 because they sold me a car with stolen plates. Edgar said I would get a check in the mail in about 2/3 weeks. NEVER RECEIVED A CHECK. I made payment arrangements and the morning the agency to took my $$$ out of my bank it got repoed. Will NOT EVER buy another car from that crappy place again nor will I recommend it to anyone read more

Antonio and all team members at this place are amazing and have helped me get my first car so grateful for all of them and the leap of faith they took with me and this car read more

The employees at valley auto center are disrespectful rude and unprofessional. The general manager started yelling at me. Never have I ever been treated so disrespectfully. Stay away from this place. There are more reputable dealerships read more

Your location Valley Auto Center 43555 Sierra Hwy, Lancaster, CA 93534 Used car dealer Ryan Soto 899 points   6 minutes ago STOP!!! STOP STOP!!! DO NOT PURCHASE HERE, THEY SELL LEMONS!! I purchased a 2014 Chevy Traverse with 95,000 miles within 350 miles the transmission started shifting hard. So I took it to AAMCO to have it looked at and the certified technician inspected the transmission and said that the fluid was black( not pink as it should be) and worn. The technician said in his professional observation it looks like the fluid was probably never changed and if so over 50,000 miles or more ago.He said that the dealer should have noticed this as they do multi point inspections before they put them on the lot for sale.Valley advertises that they do a quality inspection. The technician said that the transmission needs to be replaced. So I thought to myself let me get another opinion, because I believe that is the fair thing to do so I took it to Transmission Specialist an Auto Repair in Lancaster on Ave I. The transmission technician confirmed everything that AAMCO inspected on their Inspection and also said it needs a new Transmission. Just to be sure and give Valley and myself the benefit of the doubt I took it to Lancaster Chevrolet and guess what same evaluation and needs a new transmission was the solution. So with that be confirmed again!! Lancaster Chevrolet put a NEW TRANSMISSION for over $9,000.00. IREACHED OUT TO VALLEY AUTO MANAGEMENT AND NOT ONE RETUNRD CALL OR EMAIL!! DON'T TAKE THE CHANCE PLENTY OF PLACES THAT WILL GET YOU IN A CAR THAT IS DEPENDABLE AND THE STAFF CARES. I WAS OUT OF A VEHICLE FOR 7 WEEKS! NO! NO! NO! read more

Before i start, i think this will be a typical review this dealer gets, so no hate or hard feeling towards anyone just an honest review. So, I called one day to request pictures of frame of a truck, Antonio took my call, he assured he would send me pics, never did. When i showed up to see the vehicle, i met with Nick, he was very friendly and helpful but lacked communication, according to him, he sells 30 cars a day lol, must be nice, right? One thing i did not like is that he said my credit was bad when my score was in the fair category. The problem is that this small dealer does not have a good network of banks to work with. I spoke to the owner a couple times and it seems like he works from home so he has no control over the office. Overall, due to my experience, ill give this spot 2 stars. Only go here if its your last choice, and make sure your credit is good, because if its fair, they will say your credit is bad and its not helping you LOL. Good luck! read more

They get a zero rating. HORRIBLE HORRIBLE CUSTOMER SERVICE. They waste peoples time and money after everything was given to them. They lie. Screw this place read more

Horrible they finesse you ! They did me so dirty ! Why cause I'm white? they charged me extra fees without me being aware saying we will detail and some more for for free and come to find out they took 2000 out my bank and when I went back they said they will never do it for free wtf I have kids you broke me I'm going to take you to court to sue you ! Also they have people right good reviews for money read more

Quick update on whats happened since my first experience with valley auto, the vehicle I orginally purchased kept breaking down so I was given the option to return my "hunk of junk" (which is what the the manager called it when I returned it but when I originally purchased it he called it a "sound vehicle") to the dealership in exchange for a different vehicle. That offer is something I took advantage of, payments on my new vehicle are much higher then pervious. read more

I applied for a loan online feeling really iffy about me getting approved off top and also iffy about buying a used car. Hailey called me and I instantly felt comfortable within minutes over the phone! We were laughing and she gave me advice about my future DMV visit. My phone died during our conversation, but she made me me feel so comfortable, that I HAD to stop by the dealership ( I was on my way home ) and apologize for my phone hanging up. She welcomed me with a warm smile and I was not expecting us to start a deal that night, but she was right on it! She held the upmost level of professionalism, she was extremely friendly and respectful and she got me a car better than the one I was initially looking at. She is honest and trustworthy! I recommend her and the dealership for your car needs! Thanks so much Hailey! You're awesome! read more

I am a return customer and I must say I was treated like royalty I went to Valley Auto just to see if I could upgrade my car and Edgar went above and beyond to make sure that happened I never thought that you could be treated as well as they treated me , Edgar never dropped the ball he made sure that I was well taken care of Hailey was a huge help and she made me feel so valued and before I knew it I was pre-approved and the deal was done in under 2 hours and I am so Happy with their service and my new car with all the bells and whistles. Thank you to all of the Staff at Valley Auto. I came in contact with each and everyone of you Nick, Eric,Thank you Hailey and of course Edgar. Kudos I am very Happy. read more

Bought a car a year ago today and after I bought the car it gave me problems with traction off to the point that it would installed while driving. Car was taken to JP auto electric and after 3 weeks was given back that it was fixed. And here I am again same problem and dealer or JP AUTO ELECTRIC CAN'T FIND THE PROBLEM or warranty was able to help so I DON'T RECOMMEND BUYING CAR FROM THIS PLACE...Unfortunately my father in law bought a car from here because I refer him because car at beginning didn't gave me a problem and till this day im still waiting for $100 dollar for referring him to the dealer and the dent that his truck came with still hasn't been fixed.. read more

What can I say excellent staff super friendly,welcoming,hard working,diligent,informed,and ready to go and talk when needed to. Was super nervous about buying a car(especially used) and wasn't sure what exactly to look for. Came with my parents (only Spanish speakers) and they automatically got someone who spoke Spanish to make the process go even smoother. Test drove a few cars until I found the one that fit just right after words they helped make sure everything was inorder to make the sale happen(even telling me where to get a loan to save $500) with state farm cause they do business together so often i signed and got my car and loved it ever since! read more

Customer Service was amazing very friendly and I am so happy with my New 2000Jaguar for only 6995 everything is working fine the engine is awesome and they really do work with you whatever your situation is ask for Tony read more

Valley Auto Center - my baby - Car Dealers Near Me - Lancaster, California

I purchase a vehicle truck.. (2006 Nissan Titan king size) yesterday and I was satisfied with the service and the help I got thank you Hailey for all the paperwork you did for us and thank you Nick... read more

Valley Auto Center - Car Dealers Near Me - Lancaster, California

My husband and I had been looking forward to trading the car that I have owned for at least 10 years. We have 2 young kids so I was ready to get into a mini van. A friend of my husband's had suggested this dealership. I definitely would recommend trying this place out if you dont have the best credit or are not looking to spend too much. All of their cars are used so dont expect new. Some look like they need a bit of work, but when they are selling these cars for like $4000 I think they are completely fair. And the first thing we were told is that they will find a way for us to get into something. I dont remember the word guarantee, but that's how it felt. I noticed all the bad reviews on our drive over there and one says "they are only after your money"....ummmm....of course they want your money. They are a business just like any other, but they made my husband and I comfortable. Nick, the salesman we were working with, was extremely nice and patient. We had our 2 year old with us and after a few hours she was not happy so it was very important to me that they were so patient and understanding. The only reason I didnt give 5 stars is because although I expected the process to take a little while, we ended up leaving after close to 4 hours. We had to get our daughter some food quickly (recommend taking a snack for kids) and the gas was on empty as we left also. Besides that, I am extremely happy that I finally have my van and it didnt break us. Thanks again to Nick and Debra! You guys were great! read more

Our experience at this dealership was definitely one to remember. We had gone through several dealerships in search of a good car and reliable service from its dealer. Anytime we went to carmax we left empty handed and upset. But nick and edgar @ valley auto got us approved and back on the road within about 2 days of us reaching out to them. Very impressed, pleased, and will definitely be coming back for a second car from this dealer before any other. Shes in love with her new dodge dart and I can rest assured that valley auto center has her back when it comes to customer service and keeping our safety in mind. read more

These people are terrible they sell broken cars they tamper with the ecu so that the engine codes wont show up

Never in my life have I experienced a business where all employees are sincerely happy and have a great vibe. I was definitely taken care of beyond my expectations. A successful business is based on the happiness of the people that work there, it's bloodline. Completely unimposing while being informative and kind. Clever and cool. Thanks guys! read more

I went to valley auto 2 weeks ago. I dealt with Eric whom is a great salesman. I also met the owner whom is so kind and caring. The entire staff, Edgar, Nick, Eric and the drivers all great people. This is a place that makes buying a car feels completely comfortable. I was indecisive on my vehicle so I test drove a few of their vehicles and they were very patient with me. I appreciate all their help and attention to my needs. Great place! read more

I spoke with someone, I believe his name was Eric, to see if I could get a call if he finds more information on the vehicles I was looking for. He said Tuesday or Wednesday he'd give me a call after he gets the list of vehicles from the auctions where he buys the cars. It's Saturday now. I never got a response/call back. Probably not reputable anyway. read more

Today is my last straw with this car that was sold to me almost 3 years and I'm still paying on it. And in Making payments which they lied and said yes if you pay it off quicker would be better and we are being charged for doing so . My husband adds a few more dollars and we are being dinged for it. So lies. Another one. Yeap you should not have any serious problems for a few years. Lies. 30 day warranty gone, $100 for car trouble gone, 6 months after we got the lemon we needed a new transmission . After we got the new transmission the car would cut off when it got hot and we had to stop at the light to turn the corner, (no help) mechanic could not do anything until a code popped up, that was 9 months of hell not knowing when the cart would stop in the middle of turning the corner etc. The AC stopped working after transmission because we couldn't run it and the car at the same time lies. 1. Year later a bolt fell off the car and the pin part was stuck to holding up the engine. We got a 2004 green caravan Dodge. The service was given we traded in our old car and uses it as partial down payment. I mean they seemed to have done everything right to unload this lemon onto us. We couldn't trade it in because we were passed our 30 day warranty when it started to break on us. Literally we have been repairing this "supposedly" uses car that wouldn't give us any trouble for years. They saw us coming. We can't travel with it for fear of breaking down. We planned a huge 3 day weekend trip last year and the car broke down on us thank God we were only 30 minutes out yet it took us an hour to ride the car with no ac with 6 people trying to not let the car stop on us until we got home. We drove straight to dealership and they literally made it more unbearable and they needy to know it was a piece of crap. They tried to offer us another piece of crap but the paid vacation was ruined yet the code popped up it was censor. Literally if it wasn't for the mechanic we would been out of luck for our paid vacation the mechanic had us back on the road within two hours, yet it took 6 extra hours to get to our destination band ruined out first day. And now less than a year later we have another code that is going to run us another 400$ . The window doesn't roll down the motor is burnt out so no ac and one window and the back windows. Im so disgusted with it and they once asked us if we wanted to buy another one from them. Nooooo. Noooo. Noooo.. don't do it. Do not. It's been hell. We have been fixing this lemon for 3 years and we've only had it for that long. Edgar helped us to a lemon . I could go on. I mean we can't even go anywhere but around town and even that we've had to get help driving us around town. No lies. Nothing but lies! And we are paying on it. I think it will completely fall apart after we own the dang thing. read more

This place is so AMAZING! Antonio and Edgar worked magic for us. We were doubtful when we came it but they made it happen. The customer service is impecable! You wont be sorry for coming here. Highly recommend. So happy with our purchase. read more

I have been looking for a Jeep Commander to get me over 2k miles on the highway. I thought I found the Jeep I had been looking for, boy was I wrong. I submited paperwork to Edgar the "GM", and waiting patiently for something on the Jeep to be repaired. I contacted the dealership on Friday during my lunch hour and was told that Edgar was not in the office and Hailey attempted to help me. She was basically thrown into this deal. I took a Lyft to the dealership because I expected to drive off the lot since my credit was approved and I just needed to provide the copies of my paperwork. The Lyft ride cost me $103.00 one way. The dealership needed copies of my DL which I provided; unfortunately, my DL has my old name on it. I also provided the dealership a copy of my California State ID a Valid form of Identification in any state. I provided a copy of my birth certificate so the dealership would see I am who I am. I did not stop there, I even provided a copy of my Marriage License which changed my first name and last name since my husband was a victim of a violent crime. After all of that, the "GM" Edgar says they could not accept the documents because of too many names. My last name changed due to marriage and my first name changed to; however, the birth certificate, marriage license, and social security card reflected all of the changes. This man's attitude was very arrogant, and sarcastic. Not only did I waste money on an Uber, I wasted money on a hotel room too. This "GM" tried to say the lender would not accept my ID. That was a lie!!! I used the same lender for a 2010 Chevy Impala LT a few years back that was totaled in an accident. I contacted the lender and they provided me with my old account number, and they updated my information. In addition, I had the "GM" to fax over a copy of my ID's so they could change my name on their end. This man literally lied. I asked the lender is this why you did not approve everything because of my name? I was told, it was the decision of the dealership. Did I mention, I received a "Congratulations" email from this "GM" regarding the new car. However, when I get to the dealership a different tune was sang. I must give credit to Nick one of the sales people who took my minor child and myself to a hotel and picked us up and brought us back to the dealership. I will give credit to Hailey the other sales person who I believe possibly tried to help as much as she could. I told her I understand you can only do what the "GM" has told you to do. I had the insurance placed on this vehicle on Friday to make sure it was covered before I left the lot. I tried to contact the owner Frank Blair and attempted to send him an email to let him know what had taken place. I spoke with Frank the day before Resurrection Sunday while his staff was celebrating a wedding for Nick. I spoke with him about the Jeep. I am not sure if Mr. Blair received the email, but I sent it anyway. I was not happy with this dealership. Edgar showed no compassion or empathy. I took this as a sign that this particular vehicle was not the vehicle for me. There is another vehicle even better. After reading the reviews on Yelp about how some of the customers have been treated and how vehicles are breaking down, etc. It was in my best interest not to seal the deal and attempt to go any further. I felt I had to do my part and let the consumers know what this "GM" Edgar did regarding the Jeep. I would not recommend this location to anyone. For those that have received great service, good for you. For those of us, who have not received great service you must make your voices heard. Do not stop with Yelp, contact your BBB and Attorney General. I have wasted almost $300.00 because of this dealership. They should be ashamed. If the owner Frank Blair received my message and does not reply back, it says a lot about how he feels about the consumers that visit his dealership. This appears to be a blessing in disguise. It does not help me to be angry or upset, I must look at this situation as a learning experience and a blessing. I had never seen the car, I reviewed the CarFax. Research and review the vehicles history, and make sure the "GM" is honest. read more

Do not buy a car from these people. They sell garbage cars, lie about doing the repair work they promise, and are the most dishonest crooks anywhere. I paid a very dear price for trusting these people and it cost me $1,500.00. BE VERY CAREFUL AND DO NOT PLACE YOUR TRUST IN THESE PEOPLE. They are only after your money and care nothing about customer service. Biggest mistake I have ever made. read more

Worst Car Sales ever!!! Please if you want a decent car stay clear from here just bought a car its had mechanical issues since day 1!! We have been back and forth with this company the owner won't even talk to us! We got stuck with an expensive price tag on a unreliable vehicle and we are not the only ones read all reviews. This place has plagued antelope valley with some of the worst walking dead vehicles ever. Go somewhere else please. Our credit was worthy of a much better car. Stuck with a beater...yours truly, VS read more

This is one of the worse dealers in antelope valley don't believe everything they say ..just promise people guarantee credit even if u have bad credit bullshit then cars are not that clean like they said.. they just do a lil quiki fix and done hehehe would never buy a car from here is just wasted of time believe me it is...good luck if I buy a car here.. read more

Do not here let me say it again, DO NOT waste your time and money with these jack offs. I live in ridgecrest. I saw a car on line. I called and told them what I was willing to pay for it. They had it priced 2k over retail book. I told them I will pay book on it and no more. I talked to Tony major jackoff, he said he could do it over the phone. So I drove 1 1/2 hrs to get there. After looking at it ( mismatched tires) looked rougher than pic on the Internet I told him let go ahead and write it up. He tried to jack up the price. I got up and walked out of there. I ended up buying a truck from big family auto. I looked elsewhere but they were the best of all. read more

Stopped by looking for a new car for our son (just got his license). Found a 2000 F-150 on the lot for a reasonable price (right in the middle of the KBB range). Edgar was very helpful and let my son take a 15 min test drive. Despite an error in price between the list sheet and the sticker on the car, Edgar held to the lower sticker price. He even tried to lower it a bit to fit better in our price range but couldn't get approval. Edgar was off the next day, and Nick was very helpful in finalizing the sale. The truck had just come in during the past week so the mechanical/safety inspection was done that morning. The truck came back with an overall clean bill of health except for some dry rot on the sidewall of the tires. A work order to replace the tires with another set of used tires was part of the sale. The sale also had a 1-month/1,000 mile "safety" warranty. As someone stated earlier, the time at the dealership was a bit long, they have a very lean staff (3 salesmen from what I could tell) and they seemed to have a lot of customers coming through. Patience helps here. There seemed to be a lot more paperwork but this is the first time we've purchased used- all cash instead of new-financed at a brand dealership. Less than two hours after showing up, Nick had my son on the road with his (our) truck. I think it was the widest grin that I have ever seen on my son's face. read more

This place is horrible. Friend bought a used car from them, put over 1,000 dollars down and ever since all I've gotten is multiple calls asking for me to pick her up because her car won't run right. They've sent it to the shop 3 times and had NONE of the issues corrected. Their manager, if you could call her that, Debra, has no integrity and takes no responsibility by playing the blame game. She acts like people missing multiple days of work, nearly being fired, and wasting their time on her junkyard cars is no big deal. The loaner car they gave her barely runs, has bad breaks and is filthy (can't even see out of the windshield.) Pathetic excuse for a "dealership." You're better off buying your car from some random 3rd party crack-head. read more

My husband and I went into Valley Auto Center on May 19, 2018 to purchase a car after they told him he was approved for a loan. The saleswoman, stated that the car would come with a warrantee, however it had over 100K miles. He purchased the car. The saleswoman assured us that the warrantee would cover anything that went wrong with the vehicle and we could have it repaired at no cost to us. We were leaving on a trip to Oregon for a family reunion and wanted a reliable car to get there and back. My husband paid an extra $2145 for the warrantee. On 5/22/2018 he signed the paperwork and gave them the balance of the down payment which was $3000 cash.. After all was signed the sales manager asked if the saleswoman showed him the Carfax report and he said no. The sales manager also did not tell him about the 2 day cancellation clause. He went in the next day to try to get another car but was told he could't because of the cancellation clause. The car went into the shop on 5/22/2018 for front end work and tires of which were not suitable for going up to Oregon so my husband purchased new tires. He had requested a spare tire because there was not one and the sales manager kept passing it off to their mechanic who never called him about the spare tire. He finally got one on 6/15/2018. The day before our trip he got gas at Costco and the car would not start. He called and the saleswoman said to take the car to the mechanic and I called asked if we would get it back that day and she said she could not guarantee that and that don't worry with the warrantee we could have it towed and it would be fixed. We left on our trip and every time we stopped for gas or rest we had to let the car sit for a half hour before it would start. We got to his sister's house and turned the car off and it smelled like gas. I had called the car lot during our trip(twice) and they did not answer the phone so I left messages telling them how upset I was and that I was going to tell everyone about them. The owner called back and said he would take care of everything but we were out of the state. Not once did anyone call and ask if everything was ok. He took it to his sister's mechanic and he showed him several codes and replaced a purge valve but could not do other repairs for 2 weeks. The mechanic called the warrantee company and they would not pay for the repair. After we returned Richard took the car into the mechanic and showed him the codes and left the car(6/27/2018). They finally returned the car on 7/3/2018. When he picked up the car it did not start right away and the mechanic said it was the battery. We went to Fedex to pick up a package on 7/5/2018 and the car would not start. He called the mechanic and he sent someone out to give us a jump and the guy said we needed a new battery which the mechanic should have taken care of while in the shop. We went to Interstate Batteries and were told it was the wrong battery and it should never have been placed in the car. It was acid based and could cause fumes to get into the car and also could have exploded. It should have been a sealed battery. He went into Valley Auto Center on 7/5/2018 and told the sales manager about the battery and he just faxed the paperwork to the owner and acted like it was no big deal like he always did when my husband confronted him on any matter concerning the car. My husband went in on 7/6/2018 to get reimbursed for the battery and what his sister had paid for repairs in Oregon and was told he had to sign a release or he would not get the check. He tried to write on the document that he was signing under duress but they said he would not get the check if that was included in the document. We have documentation on everything including the hazard of that type of battery which was put in the car. I feel these people were not honest and did not care about our troubles until I called and told them I was going to tell everyone about their lack of concern and customer service which we had to fight for. It was only then that the owner said he would take care of things which in all fairness he did. I just pray nobody else has that type of battery in their trunk or inside the car which could seriously harm or even kill someone if it explodes. This is something they or at least their mechanic should have known. If this car had been checked thoroughly they would have known about the problems but they obviously do not care and are just interested in taking people's money and be done with them. We are not the only ones who have had trouble with this dealership regarding their lack of concern for their customers. Wendy read more

My friend bought a car from Valley Auto Center and had a great experience. They were understanding and helpful. Bad credit was not an issue with them and were able to get her into a good car. I will be coming here for their Gold Jaguar as soon as I am ready...If they still have it. read more

Bought a car April 25th 2016 the service was okay they were nice but I have not had my car a month and it has to go at the shop already so this is a lesson learned first time last time. read more