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    Car Search LA

    5.0 (1 review)
    Open 7:00 am - 6:00 pm

    Services - Car Search LA

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    9 years ago

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    Toyota of Lancaster

    Toyota of Lancaster

    3.3
    (324 reviews)

    I've brought my car in for maintenance at Toyota of Lancaster twice now and so far this has been…read morethe best Toyota service location I've been to! The check-in process has been smooth both times. Once I arrive, it doesn't take long for someone to come by, go over the service details with me, have me sign, and get the service started. Their waiting area is comfortable, which I always appreciate since I've brought my son both times. They also have a snack shop, a children's play area with a TV, and restrooms nearby, which makes the waiting experience much easier. The service itself has been quick, and the representatives do a good job of notifying you about recommended services for your car without making the process feel overwhelming. Payment is handled quickly as well, so the whole visit feels efficient from start to finish. The staff has also been warm, welcoming, accommodating, and extremely helpful both times I've been here. Will continue coming back for maintenance here!

    This place deserves this negative review! My experience with Toyota of Lancaster was incredibly…read morefrustrating and misleading. I sold my Toyota Tacoma to them after being told the process would be simple and that payment would be ready in about half an hour. Initially, everything went smoothly. They inspected the truck, finalized the offer, had me sign all paperwork, transferred ownership, and took possession of my vehicle. At the very end of the process, we were suddenly told the check would not be ready until the following evening and would need to be mailed unless we objected. This was never disclosed beforehand. We specifically explained that I needed the funds from the sale immediately in order to purchase another vehicle. After pushing back and explaining that we had been told payment would be ready shortly, they eventually came downstairs with a check. However, what they ALSO failed to disclose was that the check could not even be cashed for 24 hours because it would take that long to clear their own banking system. So to summarize: They took possession and ownership of my truck immediately, but I was left without access to the money for the vehicle I had just sold -- and none of this was communicated upfront. Had they been honest and transparent from the beginning about the timeline and banking delay, I could have planned accordingly. Instead, I wasted additional time driving an hour to the nearest Comerica Bank only to discover I still couldn't access my money. The lack of communication and transparency is beyond unacceptable.

    Car Search LA - car_dealers - Updated June 2026

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