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    Car Search LA

    5.0 (1 review)
    Open • 7:00 am - 6:00 pm

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    9 years ago

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    Toyota of Lancaster - Toyota of Lancaster

    Toyota of Lancaster

    (338 reviews)

    I recently purchased a vehicle from Toyota, and I'm truly thankful for Mike Wengert the manager. I…read morewent in looking for specific vehicle specifications that were honestly very hard to find, and Mike took so much time to locate the exact one and make it happen. If I hadn't gone through Mike, nothing would've come together the way it did. I've dealt with so many other dealerships just to come up empty-handed, but Mike told me to trust him and he absolutely made magic happen. The moment he got the vehicle in, he gave me a great, aggressive price. Then he put me in the hands of Darius, the sales representative, who was absolutely amazing, calm, super helpful, and went above and beyond to make sure everything went smoothly. KV, Raed, and Patricia were also involved throughout the process, providing updates on the vehicle and helping me with financing information. Overall, everyone I worked with was part of an incredible team.

    I am extremely disappointed with the customer service at the Lancaster Service Department. I…read morehonestly can't believe how some of the employees treat customers, particularly when it comes to basic courtesy, communication, and making customers feel valued. I remember when things were very different. Customers were offered a shuttle ride home, fresh coffee and donuts while waiting, and even a complimentary car wash. Those were the good old days when customer service truly felt like a priority. It's unfortunate to see how much this dealership has changed in just a few short years. The level of service and customer care has declined significantly, and it's disappointing to feel that loyal customers are no longer treated with the same respect and appreciation. I sincerely hope management takes this feedback seriously and works to restore the level of customer service that customers once experienced and deserved.

    Car Search LA - car_dealers - Updated October 2026

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