I recently purchased a vehicle from Toyota, and I'm truly thankful for Mike Wengert the manager. I…read morewent in looking for specific vehicle specifications that were honestly very hard to find, and Mike took so much time to locate the exact one and make it happen. If I hadn't gone through Mike, nothing would've come together the way it did. I've dealt with so many other dealerships just to come up empty-handed, but Mike told me to trust him and he absolutely made magic happen. The moment he got the vehicle in, he gave me a great, aggressive price. Then he put me in the hands of Darius, the sales representative, who was absolutely amazing, calm, super helpful, and went above and beyond to make sure everything went smoothly. KV, Raed, and Patricia were also involved throughout the process, providing updates on the vehicle and helping me with financing information. Overall, everyone I worked with was part of an incredible team.

I am extremely disappointed with the customer service at the Lancaster Service Department. I…read morehonestly can't believe how some of the employees treat customers, particularly when it comes to basic courtesy, communication, and making customers feel valued. I remember when things were very different. Customers were offered a shuttle ride home, fresh coffee and donuts while waiting, and even a complimentary car wash. Those were the good old days when customer service truly felt like a priority. It's unfortunate to see how much this dealership has changed in just a few short years. The level of service and customer care has declined significantly, and it's disappointing to feel that loyal customers are no longer treated with the same respect and appreciation. I sincerely hope management takes this feedback seriously and works to restore the level of customer service that customers once experienced and deserved.

Joli was great to work with at Honda. Thanks for helping me out with my car purchase!read more

THOUSANDS in unecessary 'added options'! Beware they will…read moreput on $2k ceramic coating, $1500 'anti theft device', $1300 windshield warranty and $1,000 theft warranty and try and get you to pay for it which is extremely misleading. We did end up buying my mom a Honda CR-V two weeks ago, after having all the 'add ons' removed. The only reason I bought was because Lauren, the sales person was the absolute kindest, sweetest and knowledge person. She had the AC turned on the car in advance for us as my mom is older and it was hot out that day. Although I negotiated out paying for add ons, the sales manager had told me the ceramic coating was already on there so he would be 'eating the cost'. 1 day after getting home, my mom had a chip on her bumper. I kindly asked for information about the cermamic coating because I was surprised it chipped just driving around town in Palmdale. They were immediately defensive and said 'we don't have to provide you anything for a product you didnt pay for'. Regardless of whether I paid for it, it was still supposedly on the vehicle. They refused to supply info or evidence showing it was on there and immediately became rude and said ceramic coating is only for water spots and bird poop. You know what, okay, if thats true, save yourself $1k for a lousy product. The defensiveness and overall response could have been more courteous. Perhaps because we already signed the papers, they were no longer interested in being kind. I was not asking for them to fix it or anything, I was just curious. That being said, Lauren was great. She even drove my moms new car to her house. So im very thankful for her, but just be very aware of bloated add ons and overall courtesy of management at this dealership. Had i not gone with my senior citizen mom, they would have scammed her out of thousands on add ons. I do have complete documentation of the add on pricing and misleading approach, as well as text conversations regarding the ceramic coating and thier refusal to provide product information or warranty. They said they put it on all thier cars, so don't pay for it, its definitely not worth the cost.

I've always had a great experience with Hunter Dodge. Chrys is so helpful every time I need…read moresomething and always makes things easy. I really appreciate her!

I've had nothing but bad experiences at this place. It's been nearly two years since I paid for two…read morevehicles, and I still haven't received the refund for my GAP coverage. Hunter Dodge keeps making excuses, claiming they switched companies and that some of the coverage files were lost. However, the GAP company stated that the refunds were issued or paid back to the dealer. The service is terrible, with no updates or phone calls about your repairs. I can only assume that "recall repairs" are not convenient for the dealer, but it's not my fault that the build, design, and sale of poorly made vehicles are problematic. For these reasons and more, I think this place is terrible.

I found a 2026 equinox EV at AV Chevy for a great price online. I contacted their internet sales…read moredepartment and quickly got a call from George Sarkis. I let him know what I was looking for, what current offers I qualified for, and he got me the car I wanted at a great deal. George made the process easy. I was far away, driving over 100 miles with my family, so I applied for the credit check online to get the process started and sent him the rest of the info needed via phone. He charged up the car in the meantime and got the paperwork started. I'd recommend George to anyone looking to buy a Chevy. I almost for got to mention Jorge, he handled the finance paperwork, explained everything thoroughly, and even gave my kid a piece of paper to draw on, keeping him entertained during the process. Definitely the best car buying experience I've had, and I've bought over 15 cars since I was 16. That's this critic's review.

I recently had my vehicle serviced at AV Chevy, and I had a great experience! Tina, who always…read moregreets me when I come in, was absolutely amazing. She is always friendly, welcoming, and makes me feel like a valued customer. It's those little personal touches that really make a difference. I truly appreciate Tina's kindness and excellent customer service. Thank you, Tina, for always making my visits to AV Chevy a positive experience!

Looking for that new Ford product? I bought a Ford 150 crew cab FX4 and Bronco Wildtrack and love…read morethem both. Ford makes top quality vehicles and if you are in the area of Diamond Ford stop by and see my friend and GM Steve Akari. He works magic with deals and you can soon be driving home in that vehicle of your dreams. I bought the extended warranty for both vehicles and now live in Orange County so I service the vehicles here locally but if you are in the Lancaster, Palmdale and surrounding areas go see Steve and he oversees the Mazda store as well. No complaints, just smiles of gratitude. Highly recommended

TLDR: don't build a new car here!…read more I ordered my 2026 Bronco through Diamond Ford and had it built exactly the way I wanted. After waiting for it to be built, I was excited when it was finally ready for pickup in April. Unfortunately, the problems started immediately. When we went to pick it up, I noticed several things were either missing or incorrect before I even drove it off the lot. I had paid for the tow package, but it was missing. The bead locks were supposed to be black, but they were silver. On top of that, the cover for the outlets in the back seat were already broken. I immediately pointed these things out to the salesman. Since I was leaving for a trip that same day, he advised that we bring the vehicle back once we returned and they could have the issues we noted fixed. When I brought it back to the service department, I made sure all three issues were documented. When I picked up my Bronco, they had added the tow kit, but the broken outlet cover still wasn't fixed and the rims were still the same. I brought this up with the employees and was told that the salesman who originally helped me build the Bronco would have to help me because the other sales associate who sold me the car had apparently left the dealership. I tried calling Brian, the person who built the Bronco with me, multiple times, but he wouldn't answer. The sales manager wouldn't return my calls either. What made this even more frustrating was that I had the paperwork showing exactly what I ordered. The printout showing how my Bronco was supposed to be configured clearly showed black bead locks, not silver ones. During one of my numerous visits to the dealership, one of the sales associates even looked up my model and told me herself that my Bronco wasn't supposed to have those rims. Eventually, my husband got involved because no one at the dealership was calling me back. We went in and spoke with the sales manager, who told us that Diamond Ford doesn't keep records of the cars that are built and that we needed to contact Ford Corporate. I called Ford Corporate, and they told me that the salesman who built my Bronco needed to go into the Ford portal and submit a ticket to get the correct part for my vehicle. My husband called the sales manager and explained this to him. His response was, "How do I get to the portal?" I don't work for Ford, so I really don't know how I'm supposed to help the dealership navigate their own system. Ford Corporate told us that Brian could call them directly if he needed help with the process. One of the numerous trips my husband and I made to the dealership (each with different responses) the employee stated that it would be no issue getting the correct rim color on our vehicle and that if they needed to they could just take the black colored rims off one of the vehicles on the lot. After numerous interactions with several different employee's, including the floor manager Eric Renolds, the only conclusion I can come to is that they will say whatever they need to in order to get someone not actively purchasing a vehicle off of their property as quickly as possible. This entire interaction happened in June 2026. It is now September and I still have not heard anything. At this point, we are tired of driving back and forth to the dealership, making phone calls, and getting excuses with no resolution. I also don't think it's unreasonable to expect the outlet cover on my brand-new 2026 Bronco to not be broken. I am very disappointed with the experience at Diamond Ford. Buying a brand-new vehicle that you specifically ordered should be exciting, but dealing with the dealership afterward has been incredibly frustrating. Based on my experience, I would not recommend ordering or building a new vehicle through Diamond Ford. If something goes wrong, don't expect them to make resolving it easy, or possible at all.

Great customer service awesome experience. From the moment I walked in they were very tentative to…read moremy needs and help me pick out a great used car a 2010 Toyota Prius. I just want to say thank you for making my car purchase easy and convenient. Thank you for being local to the area and again thank you for the amazing customer service. I would recommend your dealership to anybody who is in the market for a Quality used car.

These people are crooks. Stopped by to look at some cars and got rushed into a sale. I was a little…read morevulnerable because I needed a car and fast but these people just took my money so fast without even getting any information from me other than my address. They told me because of my credit no one else would finance me and pressured into the sale. I was reluctant to sign the paperwork because they were charging me as if they car was brand new. After about a few days the car start shaking horribly and I felt ripped off the interior was all damaged and stuff missing inside the car but he assured me it ran well. Now within 3 days of my purchase I tried to cancel and return the vehicle but they would not return my money and only would trade me for another vehicle after a week of chasing them down. They would not show to their business after they sold me the car and one day I finally caught them there. They would only trade me a car as I mentioned and the second car was even worse the engine light, as well as other lights all came on the 3rd day but after I received that car. Again they would not show to their business or answer my calls. I got an estimate for the car that showed the transmission and motor were in bad condition and car needed about $3000 worth of repairs. I could not get ahold of them to return the car nor would they let me so I do not pay their excessive fees and they came and got the car. They then made up inflated charges to the tune of my whole down payment which is all the car is worth ($2000) and have the car and my money. By the way they change their business name often and move places of business as they are formerly known as Big Family Motors with horrible reviews. I offered to pay for the 2 months of car note I used it but the remainder should be returned to me. The car they sold me, that lovely piece of crap white 2013 Toyota Corolla in their ad photos. I wonder how many times they have sold it and took it back. They belong in jail.

BEWARE - very unethical dealership…read more The General Manager, Nicholas Douglas, came off as the epitome of a sleazy, gaslighting used car salesman. Here's the backstory: Over the phone, the dealership's sales lead Antonio and I negotiated a price of $8,500 for a Mitsubishi Mirage. Antonio said he'd put the deal together and call me right back. A full day passed, and I never heard from him. (Red flag #1.) I called back in and spoke to Nicholas, who reneged on the $8,500 price (red flag #2), but said I could still buy the vehicle for $9,200. I agreed and drove 90 minutes to the dealership. When I got there, the car was missing several of its advertised features, including run flat tires, Bluetooth capability, and keyless entry. Were I to purchase all these features from a third party after the fact, they would cost up to $3,700. For the keyless entry, Nicholas said he could bring over a specialist to add in the feature for $300. When I asked if he'd take that $300 off the price of the car, he refused, saying I "already had a good deal." I reminded him that he had already raised the price by $700 from Antonio's quote, and that this was before I was aware the car was missing numerous features listed in their online listing. Nicholas said he wasn't responsible for the listing's content because I viewed it on CARFAX, and not on the official Valley Auto Center site, which had the "correct information." I subsequently pulled up the listing on his web site, which, not surprisingly, falsely stated the car is equipped with run flat tires, Bluetooth capability, and keyless entry. I have attached a screenshot of this. Nicholas then doubled down on the sleazy, saying, "I've been in the car business for eight years, and this is the first time a customer has ever had a problem with the fact a vehicle was missing some of the features we listed online." He was literally suggesting that every time he's had to tell a customer the car they came in to see didn't have all its advertised features, they took no issue with this. When I challenged Nicholas on making such a ludicrous claim, he doubled down and said, "It's true, I swear on my children's lives." (So gross.) When I asked him to confirm that some of the car's other advertised features were accurate, he sidestepped, and said, "Look, this is a good car and you're getting a good deal. If you don't want it, don't buy it." I didn't purchase the car, and will never be returning to this dealership.

Im Mike S, I bought a 98 Chevy Tahoe 4×4. I paid cash for the Tahoe. The manager there is a vary…read morerude individual, he is the meaning of a used car salesman. A great liar, customer service means nothing to him, it's all about the mighty dollar. They are vary good at putting a bandaid on the vehicles to get it to pass your inspection but watch out within a hundred miles, everything on your car will start having problems. He sells the cars as/is and has you sign a statement of that, you can't bring the car back if you have problems. Vary dishonest crook.

Steve Wachala was our salesman and he is absolute perfection! My husband is disabled and I had some…read morevery specific needs. I needed a car with a back-end low enough that I could load a wheelchair. The Ascent was too high for me and the Outback was perfect. Also, I needed the cooling seats due to my husband's illness and his inability to regulate his body temperature. And if that was not enough requests, I wanted a used car. Steve knew that the 2022 Outbacks had the cooling seats and all the driver assists that I wanted. He started looking at inventory in October 2025 and kept me appraised of what he found. He never quit looking for the perfect car for. Today, August 3, 2026, we found the perfect 2022 Subaru Outback Touring model with only 15,285 miles. Steve's dedication and patience to find the perfect car for me goes above and beyond any salesman! Our current 2017 Subaru Outback has 230,000 miles. We have been very pleased with Trust Antelope Valley Subaru from sales to service and definitely recommend them. And of course, if you are in the market, request Steve Wachala!

Cristian Duarte in the service department was AMAZING!!! I brought my 2025 forester in for service…read morelast week and explained I had to be out of there for my daughter's soccer game by 11. Not only did he deliver, he gave us snacks for my daughter to have on our way down to Santa Barbara for the game. I came back to do the tires and alignment today since I had to leave so quick last week and he was able to get me a great deal on them. He's been so great! I have leased cars here for the last almost 8 years and the amazing people in the service department have always made me come back when my lease is up.

Looking for that new Mazda product? Gotta love the commercials. We have been considering a small…read moreSUV and checked out the Diamond Mazda inventory and pricing. The GM Steve Akari was very kind when we spoke and was transparent as well as professional. We own two Fords and know that he also oversees that establishment. We are still considering options but really appreciated the hospitality and open conversation we had regarding options and other variables related to making a well informed decision. If you are in the Lancaster, Palmdale and surrounding areas go see Steve as he will guide you towards one of his top team members and oversee your deal to ensure satisfaction. Thanks Mr. Askari it was a pleasure talking with you. Highly recommended

SCAM. Will tack on "mandatory" dealer add-ons... Totaled to over $4400 in add-ons for the vehicle I…read morewas looking at... AVOID.

My son lost money when they were never able to get a response to their calls about returning their…read moremoney to them and then he later went to the lot where he purchased the card and they were gone! Nothing on the lot at all. All cars gone. And still no one had contacted them. Fraudsters.

Johnathan and Oscar did a great job they were extremely patient and working hard , as well as…read morehelping around the lot while we' were figuring out some information very helpful highly recommend. Got us a great car feels like new.