I came in after having really bad news about my car and Jonathan Salazar and his team came to my…read morerescue. I wasn't prepared to buy but he made the whole experience easy and informative. They were able to work with less than perfect credit situation. He kept me informed every step of the way, which made me so comfortable in what was happening in the back offices. I feel they really cared about my situation and pushed for the best deal with my current situation. I highly recommend Jonathan and Honda for any car needs and purchases.

Steven service associate and Cody the service manager are both AMAZING gentlemen. They really took…read morecare of me today. As a matter of fact, they take care of me always. Steven and Cody keep me coming back to Honda of Lancaster. I am forever grateful for their service, hospitality and support!

I found a 2026 equinox EV at AV Chevy for a great price online. I contacted their internet sales…read moredepartment and quickly got a call from George Sarkis. I let him know what I was looking for, what current offers I qualified for, and he got me the car I wanted at a great deal. George made the process easy. I was far away, driving over 100 miles with my family, so I applied for the credit check online to get the process started and sent him the rest of the info needed via phone. He charged up the car in the meantime and got the paperwork started. I'd recommend George to anyone looking to buy a Chevy. I almost for got to mention Jorge, he handled the finance paperwork, explained everything thoroughly, and even gave my kid a piece of paper to draw on, keeping him entertained during the process. Definitely the best car buying experience I've had, and I've bought over 15 cars since I was 16. That's this critic's review.

We had one of the most frustrating dealership experiences I've ever had, and we walked, and will be…read morereporting them to the CFPB and BBB. We came in specifically because Antelope Valley Chevrolet's own website advertised a clear price for the exact vehicle we wanted (2026 Chevrolet Traverse LT, same VIN/stock number as the listing we screenshot). The advertised price was around $38,231 with their posted discounts. In-store, the numbers they presented were nowhere close. Instead of honoring the advertised pricing or clearly explaining, in writing, which discounts we didn't qualify for, we were pushed into a payment-focused conversation while the real selling price stayed inflated. On top of that, the deal sheet included thousands in dealer-installed add-ons (Cilajet paint sealant, Ghost Shield door edge/door cups, and an ELO GPS/theft product). We stated clearly we did not want those items and asked for a buyer's order with the advertised selling price and standard TTL/doc only. We were met with delays, vague answers, and a lack of transparency. We repeatedly requested an itemized out-the-door breakdown and it felt like they were doing everything possible to avoid showing clean numbers. Financing was another major issue. Jess was prequalified through Capital One and we explicitly asked that our credit be run only through Capital One one time. Despite that, we later saw indications that additional credit checks were run. We have requested a copy of any signed credit authorization and a list of every lender our information was submitted to, because this is not what we agreed to. The worst part was the customer service from the manager, James Gonzolas. He was rude, repeatedly interrupted us, and wouldn't let us finish explaining what we were requesting (a transparent breakdown and adherence to their own advertised price). He told us he had "no obligation" to help because we didn't buy a car, called us rude, and escalated the interaction instead of solving the problem. That is not acceptable behavior for someone in a management role and it matched the overall tone of the experience. We left because we couldn't get a straightforward, honest deal that matched what brought us in the door. If you're considering this dealership, protect yourself: 1. Screenshot the exact online listing with VIN/stock number before you go 2. Demand the itemized buyer's order/out-the-door number in writing before discussing monthly payments 3. Put your credit instructions in writing (who can run it, how many times, and with which lender) Transparency and respect shouldn't be this hard. We won't be returning, and I can't recommend buying here based on this experience.

I went in only to look at a used Corvette they had on their lot. I wanted to sit in it, drive it…read moreand think about it out fit my needs. The car is gorgeous and my salesman was tremendous! He didn't have me take a me to really take some time with it on the freeway and city, which was wise because I fell in love with it! They gave me a very fair price for the car, no hassles no back and forth, no bs! The finance manager was also great! I and out, no high pressure pitches, just a great car and a good deal! Very happy with how the do business there and would but from them again.

I am extremely disappointed in the service I received at Hunter's Dodge while picking up my Jeep,…read morewhich has been in their possession since December 22, 2025. First, I want to acknowledge Chanin in the service department. Throughout this long and frustrating process, she consistently followed up with me, sent updates via text, and was kind and professional. She handled herself very well during a difficult situation. Unfortunately, my experience with the service manager, Courtney, was completely unacceptable. When I was notified that my vehicle was ready and asked to pick it up before 6 PM, I arrived around 4 PM. I was told the rental needed to be inspected. I was informed there were "too many crumbs" in the vehicle and that although they do not wash cars, I would either need to clean it or be charged $250. I had the rental for nearly three months. I immediately took it to a car wash, had it washed and vacuumed thoroughly, and returned it. I was then told I would still be charged $250 because I had signed a contract stating no dogs were allowed in the vehicle. Let me be extremely clear: I never put a dog in that car. Not once. I own two dogs, and if a hair transferred from my shoe, that is possible -- but there were no dogs in that vehicle. If there had been, it would have smelled like one. There was no excessive hair, and the car had just been professionally vacuumed. I was told that regardless of condition, the contract stated if the car was "dirty" I would be charged $250. $250 is an excessive and unreasonable cleaning charge, especially after I had just cleaned the vehicle. While I stepped outside to document the rental's condition with photos, I returned inside and overheard the manager, Courtney, yelling inappropriate names about me and stating that I "shouldn't have my effing dogs in the car." She did not realize I had walked back in and could hear her. That level of unprofessionalism from someone in a management position is unacceptable. I sincerely hope there are cameras in that lobby so this behavior can be reviewed. To make matters worse, when my own Jeep was returned to me after nearly three months in their possession, it was given back to me in unacceptable condition -- dirty, with no gas, and not charged. Additionally, my GPS system that I personally pay for had been disconnected without my authorization and left that way. After nearly 2 1/2 to 3 months in their care, to have my vehicle returned in that condition -- while being pressured over a $250 cleaning fee -- is extremely concerning. Aside from already dealing with multiple issues with this vehicle -- including EV charging errors ("Issue Detected - Check External Charging Station") and battery-related recalls -- this experience has been exhausting. I will be escalating this matter to corporate, as I will not tolerate being disrespected and spoken about in that manner. This situation needs to be investigated thoroughly. I expected far better from Hunter's Dodge. It is extremely concerning that Dodge appears to delete negative reviews from their Google page instead of addressing legitimate customer complaints.

Jonathan was above and beyond, young guy really willing to help me out, he was really open to…read morelisten my questions, and all the team was incredibly gently and professional, they went deep in the details and ready to respond all my questions... The car looks stunning!!! amazing clean and ready to go. High recommend Thank you very much

It took them nearly 2 weeks to repair the AC in my F250. The first time I picked up the truck they…read moresaid it was good to go. On the drive home the AC never got cold so I called to tell them. Service department said I'd have to wait until the next day to bring it back. It took them nearly an additional week to find a fuse that went bad. Additionally, the people in the service office hide behind their foreign call center. Apparently to screen calls to buy them time to think up a story to tell you why your vehicle still isn't fixed. This was my experience this month. I've reviewed them before, in that service event they forgot to plug in my headlights after they completed the work. I'm not going back.

If you're looking for a scenic 4-hour round-trip road adventure fueled by false promises, Trust…read moreAntelope Valley Subaru (TAVS) has you covered. If you're actually looking to buy a car? Maybe pack snacks... and a map to a reputable Subaru dealer. My wife spent a week coordinating with a sales rep (Noe) about a specific vehicle. We confirmed the car, confirmed the appointment, confirmed the price was "negotiable," and committed most of our Saturday to drive 60 miles each way. You know -- normal things people do when they expect a dealership to be, well... honest. Am I the only one that finds it laughable that they chose "Trust" as part of the dealership name? Kinda like saying a cactus is cuddly! Here's how the dishonesty ramped up... minutes before our appointment (aka when we're basically pulling into the parking lot), we get a message: "Oh, the car isn't available for purchase yet -- it hasn't completed certification." Interesting timing, considering the car has been sitting in their inventory for over a month. Priorities I guess? But wait, the fun continues! We arrive, and suddenly Noe is nowhere to be found. Instead, we're handed off to another rep, Nathan Houston. Classic dealership relay race baton pass. Nathan was friendly enough while showing us the car, but when it came time to discuss price, the story changed so fast it gave us pro level whiplash! * The "negotiable" price? Suddenly not negotiable. ( I know shocking!) * The online price? Apparently the "absolute lowest"... except when they tried to quote us a higher price. * The explanation? Some mysterious documents claiming the dealership paid more than the advertised price (apparently they are a charity... disguised as a Subaru dealership). The convenient sales rep switch meant Houston could simply shrug and say he knew nothing about prior conversations. It felt less like buying a car and more like watching a live demonstration of "Bait & Switch 101." Or "Watching a masterclass in creative truth telling." Look, I get that dealerships still love the classic "Let me talk to my manager" routine. That's practically tradition. But the full bait-and-switch playbook in 2026? That's some retro dishonesty I didn't expect from a Subaru dealer. Given TAVS's already struggling online ratings, I'd hoped for better. Instead, we got a reminder that not all dealerships have moved past the old-school tactics. Bottom line: If you enjoy long drives, last-minute surprises, and pricing that changes depending on which salesperson you talk to -- TAVS might be your place. If you value transparency, honesty, and not wasting half your Saturday... look elsewhere. Don't take my word for it... check the VERIFIED reviews here.

Lets just say we were screwed out of over 10k by this dealer…read moreWe are a married senior couple that looked at and decided on a vehicle the price was reasonable as we could afford it and it will probably be our last vehicle The price agreed to was then increased by over 10 thousand dollars with add on that were already on the vehicle!! 5 plus hours later we were screwed and driving the vehicle we wanted worst part for me was we were adamite in advance of showing up the we planned od using a credit card for 1/2 the purchase was told over an hour into the upsells that we could only charge 5K to a credit card

BEWARE - very unethical dealership…read more The General Manager, Nicholas Douglas, came off as the epitome of a sleazy, gaslighting used car salesman. Here's the backstory: Over the phone, the dealership's sales lead Antonio and I negotiated a price of $8,500 for a Mitsubishi Mirage. Antonio said he'd put the deal together and call me right back. A full day passed, and I never heard from him. (Red flag #1.) I called back in and spoke to Nicholas, who reneged on the $8,500 price (red flag #2), but said I could still buy the vehicle for $9,200. I agreed and drove 90 minutes to the dealership. When I got there, the car was missing several of its advertised features, including run flat tires, Bluetooth capability, and keyless entry. Were I to purchase all these features from a third party after the fact, they would cost up to $3,700. For the keyless entry, Nicholas said he could bring over a specialist to add in the feature for $300. When I asked if he'd take that $300 off the price of the car, he refused, saying I "already had a good deal." I reminded him that he had already raised the price by $700 from Antonio's quote, and that this was before I was aware the car was missing numerous features listed in their online listing. Nicholas said he wasn't responsible for the listing's content because I viewed it on CARFAX, and not on the official Valley Auto Center site, which had the "correct information." I subsequently pulled up the listing on his web site, which, not surprisingly, falsely stated the car is equipped with run flat tires, Bluetooth capability, and keyless entry. I have attached a screenshot of this. Nicholas then doubled down on the sleazy, saying, "I've been in the car business for eight years, and this is the first time a customer has ever had a problem with the fact a vehicle was missing some of the features we listed online." He was literally suggesting that every time he's had to tell a customer the car they came in to see didn't have all its advertised features, they took no issue with this. When I challenged Nicholas on making such a ludicrous claim, he doubled down and said, "It's true, I swear on my children's lives." (So gross.) When I asked him to confirm that some of the car's other advertised features were accurate, he sidestepped, and said, "Look, this is a good car and you're getting a good deal. If you don't want it, don't buy it." I didn't purchase the car, and will never be returning to this dealership.

Im Mike S, I bought a 98 Chevy Tahoe 4×4. I paid cash for the Tahoe. The manager there is a vary…read morerude individual, he is the meaning of a used car salesman. A great liar, customer service means nothing to him, it's all about the mighty dollar. They are vary good at putting a bandaid on the vehicles to get it to pass your inspection but watch out within a hundred miles, everything on your car will start having problems. He sells the cars as/is and has you sign a statement of that, you can't bring the car back if you have problems. Vary dishonest crook.

I had a great experience with Aman and Marco. They were both attentive and patient with all many…read morequestions. I felt comfortable with my search and during the process, which is why I had postponed going to a dealer. I didn't think I could get a car, and I left with one! Thank you Ryan who worked hard for me.

*DO NOT SHOP - WARNING*…read more *DATA THEFT, RISK OF PERSONAL SAFETY, HARASSMENT* I had the absolute worst experience I have ever had with a dealership at Diamond Mazda. I texted the dealership that I will not be able to come in, post a phone call in the morning. I received a message saying they are willing to do an offsite test drive for me. I reached the location the next day, and no one showed up there. I then realized it was a BOT who arranged this meet up. AN AI who asked for ALL MY PERSONAL INFORMATION AND DATA PRETENDING TO BE HUMAN. Mind you I did not ask for this test drive, it was OFFERED TO ME. What is worse is Diamond Mazda had no idea about this, no human oversight of the AI and has no controls over these bots. I had to call them to inform and they proceeded to gaslight me. BEWARE before interacting with them and sharing your data while buying a car. I am absolutely shocked and scared that Diamond Mazda uses such powerful tools such as AI and lets it run wild, ENDANGERING REAL human life. When I tried to complain, Marco the salesman refused to share number of the GM claiming he did not have such information...(ridiculous) and proceeded to harass me further, leaving me feeling unsafe and distressed in a location that the BOT made me come to. I have now filed complaints with govt authorities. I leave this as a CAUTION to anyone who is interested, Mazda has several dealerships, this one is NOT the one u should go to. There is a reason why their rating is so low - full of misrepresentation and malpractice of business.