When you go to Denny's, you pretty much know what you're in for. Namely, comfort food, decent service, and a reasonable price. Eating at Denny's is like staying at a 2-star hotel; it gets the job done and can be surprisingly comfortable, but it's never going to win awards for being classy.
However, my experience at the Santee Denny's tonight may very well put the establishment in the running for Worst Trip to Denny's during my illustrious Denny's-frequenting career. The Santee Denny's has been notoriously below-average in the past, but tonight solidified the eatery as the front runner in the Crummiest Denny's I've Ever Eaten At category.
The restaurant was not the least bit busy, with perhaps 5 or 6 other tables occupied while we were there. However, judging by the way the waitress we had handled the "crowd," you'd think it was the busiest day of the year. She seemed flustered and unfocused, and we knew we were in for anything but a treat when she had trouble delivering our drinks (the Shift Manager took the order on the drinks when she seated us, by the way... keep this fact in mind as it'll come back in a bit).
This waitress looked a little rough, to put it nicely. She was a past-middle aged woman with dyed blond hair and glasses, and she acted as if just coming over to take our order was an arduous task. She tried to make small talk and asked our daughter's name. After repeating it to her three times, she commented it was a beautiful name. Okay, that's nice. She then asked my wife if she could ask our son's name. No problem. But then the waitress said, "What's your name? You mom said I could ask so I'm allowed to." The way she said it was a little defensive and frankly bizarre, but we shrugged it off. Finally, she got around to taking our order (writing it down and everything... again, I'll come back to this in a minute) then walked off.
Five to ten minutes passed and we all finished our drinks, hoping for refills. The waitress didn't check in with us once. I kept an eye on the time and commented that she really was not doing a good job of paying any attention to us, especially since she had promised to be "right back" with the apples and grapes my kids had ordered.
We waited and waited, watching the waitress as she scurried back and forth near the kitchen, not doing much of anything other than looking lost. I started telling my wife that it sure was taking a lot longer than usual to get our food. Before long, a half hour had passed and I must have looked visibly confused and upset because the waitress finally came back over. But here's where it gets crazier...
"Has anyone taken your order?"
She acted as if she didn't have any clue that she had written our order down over a half hour earlier. She then said she could take our order and have the food out in five minutes. "Does this mean our order was never put in to begin with?" my wife incredulously asked. The waitress confirmed this was the case.
We told her forget it, stood up, held our kids' hands, and walked out the door.
I actually feel a little bad for that waitress, to be honest. She looked like she had a lot of "mileage" on her but I like to think she was trying to get herself back together and doing her best to earn an honest living. Obviously, though, being a waitress at Denny's during a slow dinner shift was too difficult of a profession for her.
In my opinion, the blame actually lies on the Shift Manager, who has been present at just about every single time we've eaten at the Santee Denny's and had a not-so-hot experience. If you're a manager and you notice customers sitting at a table for 30 minutes without any attention, it might be wise to... oh, I don't know... say something to the waitress (not) serving them or go over and take care of things yourself. Instead, she walked around with an empty smile on her face, not looking in our direction even once.
Quick aside: My wife and I visited Japan in 2006, and we went to Denny's on our first night there. The waitress made a small mistake with our order, mainly because we weren't able to speak Japanese, so it wasn't really her fault at all. That said, the manager personally delivered the correct order to our table and gave a deep bow to apologize. While clearly such an expression of respect is not likely to happen in any Denny's outside of Japan, I couldn't help but think about how the Shift Manager at the Santee Denny's was the polar opposite.
I was already iffy on this particular restaurant to begin with, but after this last experience, I think it's safe to say the Santee Denny's is now on our No-Visit List. I love Moons Over My Hammy and Grand Slam breakfasts as much as the next guy, but I'll simply have to go elsewhere to get my fix. read more