Host greeted me with a mouth full of food. Wait 15 minutes while people walked past us before I asked someon if there was a server. Server was sweet, but the only server there, and she was bussing tables thile two young men stood at the counter by the hot food playing around. At one point I watched the younger pretending to box the older. The server asked someone to ring out guests three separate times while we waited 45 minuts for our two burgers. When she delivered our food ahe brought us one burger and a chicken skillet dish. When we pointed it out she said she must have grabbed the wrong food, but walked over to the chef and said "did I put that order in wrong?" Waited another few minutes for my daughters onion rings to be cooked. When her burger arrived I was still waiting for mustard, and by now the dining room was packed with still only one server who was also still bussing her own tables. I called one of the young men over from behind the counter and started to ask him for mustard right when Heather the server handed it to me. The young man said "Its not my job I am not a server I am a host" to which I said a snarky "well, your not doing that job well either." Admittedly, rude, but in the hour plus we had been there he really had not. His response was the real problem since he asked me to step outside to fight about it. I was so shocked I whistle across the restaurant to the manager. Again rude to all guests, but I was flabbergasted that an employee would take a critique by wanting me to go outisde and fight?!?! The mananger was a young man who came over and I shouted about what had just happened and insisted that he talk to his employee. Instead of offering appologies or even asking for more detail he asked me to explain to him why I upset his employee?!?!? I started to explain some of my concerns, but he was not listening to me, and became defensive rather than supportive. Your employee just threatened a customer!!! After I insisted that he just go and figure it out he told me that I was being rude and he was going to throw me out if I continued. Did you catch the part where an employee threatened to fight and harm a cuatomer???? Anyway he left we started to eat. As we were about finished he returned and said that his manager told him to to throw me out. I agreed to leave, but insisted on a contact number for a manager above him. He refused and told me to leave several times more. I started to leave and he asked me to PAY!?!? You have given poor service, had an employee threaten a customer, told the customer to get out when they tried to address it, and you still want me to pay for the privilege??? He then called his Manager and said " he wont pay" to which I said "you are throwing me out after your employee thretened me I need contact to someone to discuss this." The woman on the phone said to throw me out without paying. I insisted on contact info, and he threatent to call the police, so I sat and waited. He called someone and then said his manager was coming in. While I waited I noticed he was helping in the dining room by sweeping and bussed a table for the fist time in what now was almost 2hrs. I took a picture of a man in black (same clothes as other staff) standing behind the counter on their cellphone to prove my point about employees not working to which he pointed out it was a cook, " and my cook can be on his phone." I sat down and waited. A young lady came identified herself as the GM and we spoke. I explained my concerns and she became defensive at first, but then asked me why I was swearing at her employees whuch shocked me since I admit being rude to the host, and frustrated with the male manager, but I NEVER used a swear word in the entire experience. As upset and abused as I was feeling swearing is not in my lexicon.
I offered to pay my bill after sharing my experience and she said "Yes, you will because you ate the food here" I was just tired of the whole thing, and said if he had just given me a number I would have paid and left. She said he is not allowed to. I just left. Never ever again! read more