I can't believe I have to go to this extent. My big sister was initially duped by their female sales representative and was sold on purchasing their services on June 21st. Only to find out that they totally scammed her and screwed her over BIG time. This isn't the first time communicating with them and their lousy CEO. They installed an A/C and furnace that was different from what she purchased. Get this - day one of installation, her home had a flood because they didn't hook up the water tank sensors for condensation. The model numbers and serial numbers do not match and they don't look anything like what she purchased. After 12 emails and waiting almost waiting 3 weeks for their email reply and finally yelling at the manager plus a public post for their incompetence they decided to send someone to fix some of the major problems. After many weeks of trying to get them to come by and fix this issue, it's come down to this: their technicians are not qualified. They have not ONCE worked with her to at least give her refund or hire a professional to handle this issue - this is a must if you want your company to succeed. I DO NOT RECOMMEND THIS ESTABLISHMENT. BEWARE, STAY AWAY, and GET WORK DONE SOMEWHERE ELSE AT ALL COSTS. All these 5 star reviews are from their family and friends since they're all connected with employees on Social Media platforms, too! read more

They did very careful investigation and provide mutiple solutions to fix the issue. They also explain the issue clearly.

BEWARE BEWARE BEWARE BEWARE They are horrible scammers who ultimately cost me $11,000.00 for a run-of-the-mill hot water heater. most of their reviews are fake but if you scroll through, you can find the awful things they do to people. do not trust them with anything!!! read more

Be careful of calling the service unless you don't care about cost. I have a split air conditioning system, one of the heads is not blowing cold. They came to my place and said they had done every possible check and what they can do is to refill refrigerant. They gave me a quote about $450 or I can simply buy a membership for one year with $400 and they can cover the cost for refilling. It seems ok to buy the membership and let them do the job. After they "fixed" the machine, it starts to leak badly. I called them because we have a membership with them and they came to my place and checked. They left with a $5000 quote to fix or $7000 quote to replace them. I was not going to pay this for a 3 years' old and barely used machines and I called another technician and they fixed it with $400. They found some obvious issues. If they really have the knowledge, they can easily find it out during the first visit. I start to doubt about their professional competence so I gave them a call to question about it and ask to refund the membership fee (or cancel it with half refund). They insisted that they won't refund it. I feel quite disappointed about that and start to ask myself: "Will I call them again in this year (the membership last for one year) for anything and get another several thousands' quote"? Don't trust the special promotion they put on Ads, it is a trap. read more

technician was professional and respectful. quote was expensive so I didn't use their service. I'm getting several more quotes that are reasonable and of quality. read more

Your services was great! We have a new air conditioner going in tomorrow. I am excited thanks dear services

I wish there was a way to give less stars. This company is by far the most horrible company I have ever felt with. They lie, cheat, don't finish the work they promise, sell bad equipment and don't stand by their product or service. Some of the employees, not all, are rude and condescending and treat their customers horribly. I would absolutely steer clear of this company. They feel like they have plenty of business and don't treat their existing customers very nice. I posted a review on FB and they took it down and blocked me. Is that the kind of people you want to do your trust? Any questions feel free to ask me. Feel free to contact me directly. read more

I am extremely disappointed with Dear Services after their service at my elderly mother's house today. They were called because her water would not turn off. After just under five hours of work with two team members, my mom was billed $9,426. The invoice notes just under $600 in parts, and while there is no labor number or billable rate specified (glaring omission), the labor per hour for two team members came to about $1,729. That's almost $900 an hour per person. Another oddity was that her taken credit card was taken pre-service. And yes, while she did sign an estimate before service, the labor fees were absolutely not explained to her. I also asked verbally at the end of the job for explanation on the high cost, and was given a vague answer with no details in terms of billable rates. My elderly mom was taken advantage of. Watch out for this company. I will say they were polite and seemed to do a good job with the project tasks. read more

The workmanship provided was fine. But what we had to go through to get the service done? "High pressure" doesn't begin to describe it. We had a clogged drain in the kitchen. We used a snake to attack the clog. AND as it turned out, we actually cleared it ourselves, although we weren't sure at the time. Because of the uncertainty, and the fact that re-assembling the pipes under the sink was somewhat problematic, we decided to call a plumber. We had used Dear Services a few years ago and were satisfied with their work. When I called, I was pleasantly surprised to learn that they could send someone the same day. I did NOT request same-day service, nor did I say this was an emergency, because it wasn't. After I got off the phone I noted that they had a $49 special on their web site - for clogged drains. The service was ONLY to come, evaluate, and make recommendations (not clear clog or repair anything). So while it was a nice-to-know, we'd gone beyond that point ourselves. We'd identified the clog, cleared out as much as we could - we just wanted to get everything under the sink re-assembled (replaced) so life could get back to normal. The service technician arrived late morning, and that's when the bait-and-switch started. He refused to look at the problem until he'd sat down and walked through their brochure, giving his sales pitch for all the services they offer. Then he refused to look at the sink and insisted on doing a tour of everything in our home (and outside), making a list of all the "problems" we'd need to repair. I told him more than once that I am ill and didn't have the patience to go through all this. We just wanted our sink looked at. But he kept going - very polite and smiling, but pretty much ignoring my request. That took a good 45-60 minutes. He finally looked at the problem. Then he came up with 3 estimates, $5,000 or more. By this time we were worn down (chemo fog is apparently a real thing) and said fine, go ahead. He took our credit card and processed the cost of the service before any work was done. He turned off our water and then left at noon. So there we sat without water and no idea when he was coming back. When he hadn't returned by 3, I called the office. He returned right after and told us he'd been "waiting" for something, not sure what. He repaired the issue, which took maybe 2 hours, IF THAT. And he did a great job - no complaints on the workmanship. Then he requested I do a Google review. I said I would. He didn't leave, in fact I asked him "you want me to do it now?" and he said yes. Nothing like a little pressure. The 4-word review I did has since been deleted and a more accurate review posted. On top of everything, we never got a receipt (all done on an iPad). I messaged Dear requesting it, and got a receipt which wasn't itemized. I asked for an itemized receipt and was told to login to my account on their website to obtain it. Unfortunately I was unable to access the portal - my email was not recognized. So. Here we are with a new garbage disposal and a lovely updated assembly under our sink, that cost $5,000. Probably at least TWICE what it should have cost - a few hundred for parts and 2 / 2.5 hours' labor. And yes, I've filed a complaint with BBB, because I don't like practices that I feel are predatory. Too bad because with the breadth of services they offer, and the skilled technicians, this company does not have to follow practices like this to deceive / wear down / upsell customers. However I am convinced that this is how they do business and their service technicians are trained to hard sell. read more

This is going to be long, but it's worth the read. My kitchen sink had become backed up and I needed it to be fixed, so being the first time I had ever needed to contact a plumber, I went with this company. To start, the lady who answered the phone was amazing and super nice. From there it went downhill. Once the plumber arrived, he looked over the sink area and told me that he would not be able to fix the sink unless he cut the pipes and repiped it as well as replaced the garbage disposal. He also told me that under the sink was done against code so it would be more costly as he would have to fix that. He quoted me at $2,700 for everything. I told him that was WAY more than I wanted to spend and he ended up calling his manager. Once his manager was on the phone, he had said if I give them a good review, he's happy to lower the price since it would be coming out of their marketing budget. Once the conversation was over, they then quoted me $1,999. A $700 different just to give a good review? That's pretty ridiculous. I also paid their $59 special to come out which ended up totaling $65 and never received and emailed invoice. After I let them know we would be going with someone else and doing some of the work ourselves , they began making remarks about "well why didn't you call them first?" And scaring me into using them by saying if we do it wrong it'll end up costing us thousands more. We ended up calling a family friend who is well versed in these issues who told us the sink was not plumbed against code, it was completely fine. He was unable to release the sink, so we called another plumbing company who also said it was plumbed to code. They were able to release the clog at $375. The garbage disposal was rotten and old, so we purchased a new one and installed it ourselves. I feel as a woman, alone at home and on medical leave, I was severely taken advantage of. I do not appreciate that at all and will be sure to warn family and friends of this, as well as the price gouge they attempted to do to us. Be aware! read more

If I could leave zero i would. Just like another review someone left this company tried to snowball my elderly parents!! Tried to pressure them into a contract for a bid 4x what anyone else was bidding! Be careful! Be smart! Dont sign anything until you get other bids! And if you are older maybe have your kids or friends help oversee the "contract"!!!!! read more

Wow. This company truly cares about their customers and will go above and beyond to make sure their customers are happy. I've been talking with this company because they installed an HVAC system for my friend and while I have yet to have them come and install something in my own house (since I am not local to them) I have been so impressed by their level of customer service that I was compelled to stop by their Yelp page just to leave them this review. It is really so hard to find a company that is willing to go out of their way the way this company is going in order to help my friend with the units she had installed by them. This level of service is really hard to come by and if I were in the Seattle area I would definitely be going here if I ever had any HVAC needs. Thank you Dear Services for taking care of your customers and for making sure my friend is happy with the services you provide. It means so much to both me and her and it is so nice of you to go out of your way to do this. read more

Had a clogged pipe just beyond the sink and couldn't quite get to it. Called Dear Services, after working through a mess they called the customer service agent, I finally got an appointment. I should have known better by then but still had them come out. The service guy showed up and I showed him the problem. After he called his "manager" and talked with him, he put us on speakerphone together. That's when the sales "manager" said they could fix the problem for over $1,600. I promptly told them they could leave and contacted another company. That other company came out the same day, cleared the pipe and were great to work with, all for $300. Dear Services is an opportunistic and dishonest company that I would NEVER recommend. read more

Eli came out the day after we had some trouble with a circuit breaker. he worked very hard to find our ground fault explaining his steps and thinking. he was transparent with pricing and reviewing the repairs he conducted. definitely recommend read more

Dear installed a generac generator for our home. They were very responsive and did a relatively good job with the install. They left without showing us anything about it. Did not go over any maintenance schedules etc. Well after a year we get a warning alert from the generator. We call Dear and ask them to come service it. We schedule an appointment and the day of the appointment they call to say they won't be out as they do not service the product! What company sells a product and doesn't service it?? Like a car; oh we'll sell you this but we won't service it. Absolutely ridiculous. Would not recommend this company. Love the product. read more

They never fixed our plumbing problem, but charged our family 50,000 saying there was a leak. I came back to check on our guest house, and sewage was everywhere. No one is living in that house, so discussed with that company, our new carpets are ruined! Do not use this company, they are frauds!!! After 50 grand I shouldn't come back to sewage in our tub, shower, and carpet. read more

DEAR Services - Electricians Near Me - Kent, Washington

The sales lady was nice but certainly used strong arm techniques, was at my house forever and it felt like she wouldn't leave. I said I wasn't going to sign anything until my HOA approved the architecture. They pressured me into signing anyway with the caveat that I would only be charged if the HOA approved it. HOA came back with a laundry list of questions for them, no response. I feel like I dodged a bullet and I can only hope they don't charge me the 20k quoted. read more

They are greedy all I can say we put ac of $11000 you want we use just 2 days , every year there is problem they want extra money why I spend $11000 on you and same ac my neibour did from budget sounded energy $7000 , I did a stupid mistake I get service from them they told me 10 years warranty now they saying no read more

Geraldo was wonderful! He was very professional and did a great job. He went above and beyond.

Originally the plumbers were here for a leakage fix inside the wall, but they cannot do the demolition job. During the inspection they proposed us with the water heater replacement project, and out of good faith and appreciation of them showing up despite the bad air condition in Seattle, I signed. What happened next was the abuse of our trust. For a $950 water heater, I was charged $2434 for installation. For a less than $60 valve, I was charged $1883 for material cost and installation. For 2 bond Gastite pipe including the bonding, the cost is $1560. For a $58.64 expansion tank on Amazon I was charged $1023. On Homedepot's website, the average national cost for water heater installation including the removal of the old unit is around $1500, and this company charged me $13279. Even if I pay the labor by hours with a rate of $140 per hour it still doesn't add up. The price difference is very suspicious and when I called customer service, twice, nobody could give me an explanation. Even if we say the installation cost for a part is five times of the material cost, it's still not even close to half of what I was charged. The parts showed in the breakdown list (with the image) of what's going to be installed is not the same as the ones installed in my house. When I asked for the breakdown list of the parts before the installation, the documents I received only contains very general description of the parts. Yes, no model number, no brand name, just "pipe of this size with that material" type basic description. After the project is done, there's no receipt nor contract. We are currently seeking legal advice regarding the issue. Please contact us if you are interested and also a lawyer or expert in this field. Edit: Sep 10 2020 5:11PM In response to the owner of the business: We feel really hurt with the abuse of our trust. Originally we are gonna send the two plumbers away since they cannot they do anything with the leak besides taking a few pictures, but since there's a pandemic adding hardship to people's lives as well as the air pollution in the past few days, we feel the need to not let them return with nothing done and nothing earned. The water heater was never an emergency that we need resolve ASAP, but to help them, we let them initiate the project. However, we did not expect the great difference in the products installed. And we really hope a professional inspector is doing the inspection. Sep 10 2020 5:28PM We've never given any one/half star to any product/service before, and we used to avoid negative reviews since we suspect malicious intent. However after our experience, we learned the lesson that we should always pay attention to negative reviews and get multiple quotes from various contractors. We checked their review across multiple platforms and we recommend all of you guys here who are considering hiring this company to scroll down and see them yourself. Sep 10 2020 6:02PM Diving deeper into the comment section, I feel the need to inform everyone that the owner's comment after some of the reviews is no other than some low effort PR stunt. Sep 10 2020 7:05PM After thorough discussion and recollection, we come to the realization that this company has a complete system to trick their customers. Step 1, they were supposed to be at our house for a leakage fix. After a mere minutes of inspection they told us that they cannot open the wall to fix it, yet they took pictures everywhere pretending to save them for preparation. Step 2, they say that they need to inspect the main waterline's pressure, and told us that our water pressure was too high and the valve failed so it needs to be replaced. If not there will even more leakages. Step 3, they lure us into having them check the water condition inside the water heater via a sample, which brings them right to our water heater. Step 4, they got the sample water from the heater, and explain to us how this water is hazardous and we need to replace our heater ASAP. After these 4 steps, they gained our trust and also pressured us into agreeing on the water heater replacement project. Step 5: The plumber showed us some nicely looking parts on their tablet and told us these are the parts going into the new system, and of course we would say yes to that. Step 6: The picture, brand name, and model name are nowhere to be found on the invoice that we receive. As I mentioned above, only very vague description of that part. When I asked for the more specific breakdown that contains these crucial information, the plumber told me "Tomorrow". Step 7: They used the cheap options for most parts like I listed above, for a $57.22 main water valve I was charged $1883. Almost all products used are cheap, however the price for labor and material combined is ten times or twenty times or even more than the product cost itself. Sep 11 2020 6:48PM Got a quote from another contractor, they offered us $1424 with an even better water heater. Shocker. read more

DEAR Services - Electricians Near Me - Kent, Washington

Writing this as a warning to anyone thinking of using Dear Services! I lost power to two rooms in my house, and as a fairly new homeowner, googled electrician services and was directed to an 877# which connected to Dear. They are super slick and fancy, I'll give them that. They said that they could come out that afternoon, texted and emailed me an appt reminder, with the tech's picture for safety 9nice touch). The tech was on time, gave me a full color, several page, brochure on all Dear services and highlighted all of their "above standard" policies. (The tech was actually quite nice, this review is not about him). He was in my house for a little over an hour, explained the issue, went out to call his manager for an estimate and came back with $7500 to have the minimum done. If I wanted all that he was recommending (including replacing the breaker panel all together) it would be $21k. I decided to get a 2nd opinion and called an independent licensed electrician, who came over the very next day, was in my house for only 30 minutes and had not only diagnosed the issue but completely fixed it! And for under $300! I wish I had read reviews on Dear before I agreed to have them come out. Lesson learned on my part and I hope by writing this review that I save someone else! read more

Kyle and Johnny H. were excellent with helping me diagnosing issues with my HVAC and heat pump after a flood happened in my home. they gave me a service call reminder saying they were 25 minutes out, showed up on time and went into great detail inspecting all the components dealing with my HVAC to include crawling under my house to ensure there weren't any further issues with the duct work. thankfully they did because they found more duct work that was badly rusted on the inside and should have been removed and replaced from the water damage. they inspected the HVAC and found multiple issues related to water damage and needs to be replaced. Johnny took his time going over all my options and sent me detailed paperwork so I could submit it to my insurance company and get the ball rolling on its replacement. They were very kind and courteous and didn't rush my into making any decision. I would highly recommend using this company for any heating and air conditioning repair. read more

I bought a 12k heating and air system. it has not worked properly since. I have had mutiple people come out and they all had different answers. one thing they did agree on was it was my issue not theirs. I bought their extended warranty plan and had them give me an estimate for a tallest water heater for 37000. got another estimate for 6500. their high pressure sales and condescending attitudes is what really did it. if they say let the project manager come over that really means a high pressure salesman. never again read more

I called Dear Services to change a leaking faucet outside my front door. The person that came out after 3 days of my call asked to check under the sinks and my water heaters. He mentioned that the water heaters were likely to fail since they were over 20 years old and not up to code. He quoted me $10,627.68 to fix the faucet and install two new water heaters. He said that I would have to pay up front so the service could be scheduled. Since I had water pouring out of my outdoor faucet and agreed that the water heaters were old, I foolishly wrote them a check. They did come out and put a new faucet in as well as the two new water heaters. I asked for a receipt and never received one until I called the company twice. The "inspector" that arrived to check the work mentioned that the incoming lines needed to be insulated and that I could do that myself. Even tho the water heater in the garage was attached to the wall he insisted that there be something behind it to keep it from rocking in case there was an earthquake. I noticed when they were finished that both hot water heaters were Commercial Grade and there was no pan under the hot water heater in the garage even tho I was charged for two pans. I called the company to ask again for a receipt and was finally emailed a copy which did not delineate the charges. When I drew my first bath the water was dirty as was the water from the garage. It took 3 days to finally get clean water from these tanks. When I asked why they installed Commercial Grade water heaters and why the water coming through them was dirty, they had no information or seemed to care either way. I am an 81 year old widow and felt that they took advantage of my lack of knowledge. I received a text that they were scheduling an appointment to come to my residence for "maintenance". I called and told them I did not need any more maintenance and was told that I was a "member" and that they periodically did maintenance. I'm sure that this is a scam company and cannot recommend them for any work that is needed. read more

If I could leave zero stars I would. We inherited this company since they installed the AC unit from the previous owner of our house. They have been nothing but a nightmare to work with. They have canceled our appointment four times DAY OF. It is impossible to speak to someone who is actually in the office every single number goes to a out of country centralized call center. SAVE YOUR TIME AND MONEY AND DO NOT USE THEM. read more

We paid for a plan so we would build a relationship with a reliable electrician who had other services. In the past they were ok to work with. I called them a few weeks ago because we had some outlets out. They booked a review of our furnace one day, second day was to be the electrical work we actually needed. They did the first. The electrical work they rescheduled 5 times. The fifth time I just gave up. Each time I got a call the day before saying they needed to rescheduled. If you care about your time and money you can do better. read more

Wanted 2 pipes swapped out, but their quote was at least double compared to the previous two companies I checked with, (+ the guy tried to upsell a whole new piping system for the basement.) No mask, no gloves, (after being told they would be wearing.) no prior phone call warning us they're on the way. The Plumber was a nice guy. I take zero pleasure in writing negative reviews, these are straight facts with MY one interaction with them, maybe yours will be different. (Morale of the story: Get at least a couple quotes.) read more

These guys were totally dishonest with me. I had an estimate done for $75 for troubleshooting two light fixtures, one in a bedroom with a dimmer and one outside on the garage. I am elderly and have arthritis in my hands so I wanted someone else to fix them. The tech quoted me $1,398.00 to replace the outside fixture and $802.00 to replace the dimmer. In writing. I then went to Home Depot and spent a total of about $30.00 and gritted through the pain to replace them myself. The same tech also tried to fear monger me about my electrical panel. The House was built in 1969 but the panel was replaced in 1993 and is perfectly functional. He tried to sell me on replacing it, saying it would be about $10,000, saying it was "too old and dangerous for modern devices that pull too much power. Total BS. Stear clear of Dear as long as that dishonest tech Luke S is working for them! read more

DEAR Services - Electricians Near Me - Kent, Washington

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Michael was nice and did his best I would have him back to do work for us anytime he did an awesome job

Kyle , my tech was on time , he was very knowledgeable , friendly and helpful would recommend for service.

I highly recommend Dear services, they fixed my frozen water line the same day it happened, I will be calling them again for any future plumbing needs. They did a great job. read more

We used Dear to replace a failing sump pump... no issues there. Then we scheduled the follow-up inspection 1year later... they rescheduled on us (the morning of the appointment) no less than 4 times before we said no more... we're done. We took time off from work to make these appointments work. What a waste of time! read more

DO NOT WORK WITH THESE PEOPLE. They are CHARLATANS, applying aggressive sales tactics and intimidation. They tried to foist expensive, unnecessary work on my mom, who was only saved because a friend of hers happened to come by and scare them off. They will try and con you out of money for work that you didn't even want--a "subscription" that amounts to you giving them your credit card number to get cleaned out. Stay far away from this shameless grift. read more

Paid $16,500 for a Furnace and Heat Pump in March of 2023, have had nothing but problems with it, right now it works fine, at night I set it to 64 degrees, some mornings when I wake up it went down to 59 or 60, this should not be happening. Last Time I called them they set a time when they would be out here, and 3 different times never showed up. read more

56 VIOLATIONS that have been reported to L&I (Labor and Industry) regarding the con penny company since 2017 and most of them since 2020.... Not to even mention those of us that didn't know HOW to process that procedure in a timely manner.. like myself ... BE WARE yall. Be very aware as the high cost quotes is because of bad business practices and huge fines they have to pay after the fact... like failing to get permits for the work at every turn let alone the no shows for services requested while you loss your own income, time and patience waiting on the job.... . I'm still paying attention esp now my kids old enough to come back to revisit this. Seeing how many people have been screwed over by this bad acting of a trade union member. If zero stars were allowed that would be more accurate after a thorough investigation into their shady practices that left me jaw dropped after my own experiences. Need help finding them just ask me and I'll walk you through it... dang yall. It's BAD. Worse than I even thought. Do your due diligence and save yourself some grief and money too. Stay away for them. They also break the law offering $50 gift cards for reviews which is criminal according to the FTC. I might only have some avenues of filing complaint given the time that has passed but I'm doing them ALL cause this kind of action to abusive business needs to FULL STOP to save others for the same outcome too many of us have shared. read more

Dear Services is the absolute worst for service after the sale. I'm having nothing but grief trying to get my yearly maintenance inspection done on the gas furnace that I purchased with an installation by them. Despite paying for the 5 year service contract they market as their "Total Care Club", the priority scheduling is anything but. I'm on my second scheduled appointment, after having them cancel the first one, with the appointment window now extended from an 8am-noon time into "sometime in the afternoon. I suspect that with just a service call that I've prepaid, the company won't be making any profit, so I've become a low priority. read more

DO NOT USE THESE GUYS. I only chose them because a family member recommended them. THEY OVERCHARGED me by at least $2500, wouldn't return my calls, haven't given me a dime back, argued all charges were appropriate and NEVER gave me an itemized invoice. They're thieves. read more

My husband and I had a new heat pump installed this past summer. We chose to have a service plan to make sure it keeps running smoothly. Nathan from Dear Services came by yesterday to do the first check-up. He was very professional and very helpful. We had numerous questions regarding how to program the thermostat. He went through all the different settings and explained what we needed to know. Nathan did a great job. My husband and I are elderly, but definitely not very "techy". And a thermostat for a heat pump is a bit different than what we have used in the past. We highly recommend Nathan and Dear Services. read more

Outstanding service. We had a plumbing emergency and called Dear as we had used them in the past and always had great service. Again I'd say they were outstanding. Tony was our tech and he did quick analysis and told us up front the worst case price it could be so we were forewarned. Thankfully the cost was lower in the end as he was able to patch the pipe instead of needing to replace it. read more

if they are in plumbing as terrible they are on the road, then run. One of their green vans almost hit me yesterday on my way to work. when I got closer to see surprise surprise driver was texting and did even notice. IDIOTS! read more