I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1 exterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling. read more

Excellent service from start to finish. Steve was great throughout--answered all my questions and got me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied. read more

Installed a Daiken A/C last year, the technicians who came out were great, Mike was fantastic with communication, and overall the cost was in-line with various quotes I had received. The focus on rebates was huge, even though I had been aware, having them take care of them was a burden off my shoulders. Going to be working with them directly again for more home improvement work! read more

Excellent quick service. Tech came out right away and was able to diagnose our issue. Part ordered and replaced within a few days. Highly recommended! read more

Very professional and informative. Unfortunately we decided on a different model for the service they quoted.

I had another "big" heating/cooling company come and perform annual maintenance, but a week after they were here, our furnace ran but didn't provide heat. I was tired of that other company so called Rainier and they got us an appointment in a couple of days. The technician showed me that the other company had left a ground wire loose (that's why the burner wouldn't kick in) as well as did a more thorough cleaning job. This team (Matt) was professional, courteous, reasonable priced, timely and respectful. read more

Alex inspected our furnace and A/C unit. He answered all my questions, gave me an idea of the lifespan of the furnace and tips to maintain the A/C. The price was fair and a good value. read more

This review is long overdue! We worked with Rainier Heating and Cooling to have a cooling system installed in our home and to replace our 21 year old furnace. Originally, we looked into a traditional AC unit, but after Steve and Mike came to our house for a consultation, we were sold with a Daikin heat pump (not to say that tradition AC's are bad, etc., the heat pump just and is the better option for our home). We worked with Steve in getting the process going - paperwork/contract, etc; and he was a very professional and friendly person to work with. He was quick to respond to any question we had while we waited for our install day. He and Mike were very knowledgeable in their line of work, which made us feel peace of mind. The team who came and did the actual heat pump/furnace installations were also very friendly and professional. They finished the job in one day, extremely knowledgeable, left the place clean, and had no issues in working around our cluttered garage (sorry about that guys!). As for the heat pump, we're so happy with it!! We're still getting used to our new thermostat, but it's very easy fo use. Overall, we're very happy with the service this company did and we highly recommend them! Thank you guys again! Now we're ready for the next PNW heat wave, lol! read more

Rainier Heating & Cooling - Our new Daikin heat pump! - Heating & Air Conditioning/HVAC Near Me - Puyallup, Washington

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I am very happy to recommend this local company to others. This was one of the more pleasant experiences we've had as first time homeowners. We had our gas furnace replaced and a heat pump installed, and we fully plan to have them back to perform any routine maintenance in the future. Every individual we interacted with was a pleasure to be around, from the first sales/estimate meeting to the final tech visit to diagnose a "problem" that was really just a lack of knowledge on my part in how heat pumps function. They were happy to educate me and answered every question I posed, never once making me feel like a "dumb female" as so very many contractors from other companies have done in the past. Each member of their team showed respect for my family, my home, my pets, our time... and for each other. read more

We got a heat pump installed by Rainier about 2 months ago, so writing this now with some perspective. I'm on a quest to fully electrify our house, so this was not a time-sensitive project. Overall, service, price, and installation were all great! I got quotes from 3 companies for this project, and they came back across $15k-$22k. We went with the mid-priced option that Rainier recommended on a Daikin unit, and I'm really glad with that choice. The unit has been very quiet, effective, and efficient. As is often the case with a company of this size, there's a primary point of contact, Steve, who does the quote and initial walk-through, and then a work crew who perform the installation. Steve was great, honest, and not at all pushy. Some of the other companies were not as easy to work with, even just for the quote phase. The work crews were good as well, getting the project done in 2 days. There was a minor issue with some cosmetics on the installation. I talked with Steve about it and he was very proactive in getting in resolved without any pushback. read more

Our heat pump was installed last November in time and on budget. They helped us to get a $4,000 rebate from our electricity supplier, and have an enhanced warranty. We couldn't have been happier. This June, our display showed a message that the system failed, and was out of service. We couldn't get a service appointment less than three weeks out, during which time we have neither heat nor A/C. Luckily, we live near Seattle, and weather extremes are unlikely, but smoke is another matter. We're disappointed that we have protection from neither. read more

We didn't have any work done with Rainier but, I did call and speak with Mike who was super helpful, spent time understanding my problem offering advice and even referring me out to a different business since they were booked up. I hope to be able to actually use the services in the future. Thanks for the helpful advice. read more

I spent an afternoon with Justin to go through 3 properties and do an annual service on our HVACs. He was on-time (actually early) to the first appointment and was a kind, knowledgeable and patient technician. He was quick, thorough and answered all my questions (I'm new to HVAC and some of these properties). On the admin side, the scheduling, billing, appointment reminders and invoicing was efficient and easy. I'd highly recommend this shop vs. any bigger, more corporate "sign up for our 3 year subscription" service and I look forward to working with them in the future. read more

Rainier came out after my moms heat pump of 18 years finally quit. They covered multiple options with us, from inexpensive to top of the line. We landed in the middle and opted to replace the heat pump and aging furnace to also get the City of Tacoma rebate. The team was there within the week to do the install. Appreciate their responsiveness and the quality work! read more

We had our heat pump replaced by these guys recently and I was very impressed with their team. They were friendly and professional and did a great job. They sent out a large team to get the job done quickly and their work is very high quality. Highly recommended! read more

Tommy, the technician, was thorough and honest. Our furnace needed annual maintenance and the service was fast and thorough at a great price. read more

I contacted Rainier Heating and Cooling in February, 2023, to discuss having ac installed at my house. Steve responded quickly and we were able to arrange a visit to review my options. He answered all of my questions with zero pressure or attempt to upsell. He quickly prepared an estimate of the different options we discussed and we moved forward with a central air conditioning system, which was installed in late March. The install team from Rainier called me the morning of and advised they were a little early and wanted to see if it was okay to show up, which was both awesome for being early and professional for checking. The install went smoothly, with the team obviously being very experienced at the task. They also installed an ecobee I had purchased from PSE while they were here, which I greatly appreciated. The AC system came in handy during the recent spell of hot weather and performed very well with no issues. I would absolutely recommend Rainier Heating and Cooling to anyone looking to install or service a heating or cooling system. read more

We are very happy that we chose Rainier to install a heat pump in our home! Having quotes from several companies, we narrowed them down to AAA and Rainer- in fact it was hard to decide which one to go with, because consultants came from the two companies seemed both highly experienced and trustworthy. Rainer gave us a range or offers slightly more affordable, but what made us decide in the end was Steve's professionalism +alpha. Not only knowledgeable in products and solitons his company offers, i could see that he always tries to think ahead how he could help customers proactively. That made us think, " this man will not just sell and go". We thought he could help us when we really need help- and that is usually after the installation. On the day at the installation, two very hard working men+ two electrician came and got the work done in a single day. Now the new system pumps the heat into our home, and expected to provide cooling in the summer time. I am so glad we chose Rainer to go with our investment! read more

Rainier Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Puyallup, Washington

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Overall, this ended up being a disappointing experience. It was recommended we could change out our furnace and thermostat after our heat pump began freezing up. In the end our vents now blow extra loud due to the new furnace and our heat pump still freezes up. The suggestion was to switch out our metal ducts for flex. After spending $5000, I'm going to stop while I'm ahead and wait to replace the whole unit (heat pump and new furnace) elsewhere. The furnace that was installed was supposedly Goodman or Daiken, but I cannot find the company name on it anywhere which I find a bit strange. Our filter cover was installed upside down and our filter doesn't sit in it straight. Our new thermostat was installed leaving a red marker that I can't cover up. I really do hate to write bad reviews, but every time my heat/AC turns on and our vents are blowing loudly I am reminded of my frustration from this experience. Mike was nice enough through the process and did a pretty good job with follow-up, but in the end we have not ended up with a product we are happy with. read more

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Had an old gas furnace replaced with a new heat pump. From the first contact through completion of the project, every person was completely professional in every way. Their prices were low, and the quality of the people, service, and products were high. This is the team you dream about. And they're for real. read more

You can't get better service than this. The owner Mike was on time, very responsive to my concerns which were many. He went over all the available options to efficiently cool our 2 story home. His Electrician came out and the following day and all went smoothly. Very professional. Jeremy and Jonathan showed up next and completed the install. A few alterations were made to the furnace and the Daikin AC unit was placed in our back yard. The unit is very quiet. House can feel like a near artic blast if needed. Mikes team went over the system and newly installed modern touch screen thermostat. Prior to leaving they cleaned up the area. Couldn't ask for more. You may have not heard of this brand of AC but a little research on Google and you can read the positive reviews and ratings yourself . I would highly recommend Rainier Heating and cooling. As for pricing it was very reasonable. Temperatures will continue to spike over years to come. Smoke smog from the fires in 2020 were not fun at all. Why suffer give Mike and his crew a call. read more

Rainier Heating & Cooling - New AC Unit works like a charm - Heating & Air Conditioning/HVAC Near Me - Puyallup, Washington

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Highly recommended and very impressed with the installation. Steve (consultant) has been very helpful all throughout the process. He truly is a master of his craft. We had a slight mishap on the day of installation because the ground where the existing location of the A/C compressor appear to be sinking and I suggested if they can relocate the placement of the new heat pump. Steve swooped in and was able to suggest a highly recommended licensed electrician to relocate/extend the A/C wiring. I am very satisfied where the new heat pump is currently positioned and it didn't cause any delay with the installation time span and were able to finish the whole installation before 5:00 PM. Jacob and Jonathan (technicians) were very efficient in installing the furnace and heat pump and even cleaned up the work area after they were done. Truly, no buyer's remorse in choosing Rainier Heating and Cooling. I am very happy with my new Bosch heat pump. It heat up my home in no time! read more

Rainier Heating & Cooling - Coleman furnace - Heating & Air Conditioning/HVAC Near Me - Puyallup, Washington

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Have them come out today to fix my heating problem, outstanding service, will call them again. Was honest on cost.

Installation was professional. All my concerns were listened to and addressed immediately to my satisfaction. Steve, Mike, and Nate were great to work with and were determined to ensure i was happy with the entire process. read more

Was very pleased with my experience with Rainier Heating purchasing a furnace and heat pump . All my questions were answers in language I could understand. The job was completed efficiently by responsive and personable guys. Everything was left cleaner than when they started. I strongly recommend Rainier Heating! read more

I got a split pump installed by Rainier and I'm glad I went with them. I got five different quotes and they beat them all. The installers were professional, took the time to listen to what I wanted and got the job done perfectly. They even helped me submit my rebate paperwork to Tacoma power. I highly recommend these guys read more

I made an appointment, waited an hour into the 2 hour window they gave me, left a message, waited another hour. Still no word from them 5 days later. I guess they have so much business they don't need mine! read more

I'd recommend Rainier heating and cooling. They replaced our older furnace first when it went out in the middle of the winter 2 years ago. They had quality products at a price less than their competitors. One of the options with the furnace was a blue light filter. ( air scrubber) They recommended it and we added it. I am quite prone to respiratory infections and prior to the blue filter being added to our furnace I got 3-4 serious infections a year and sometimes more. It was like I never totally got over one before I would get the next one. Similar problems for the kids....then we got the blue light filter air scrubber added to our new furnace. In 2 years we have had only one bout with a respiratory infection that was serious at all in our entire household. This is significant and helpful in normal times but with everyone dealing with a Pandemic, it's priceless. Researched more and found out that the blue light air scrubber actually kills the Covid virus. We've stayed well despite the fact my husband travels for his work. What a blessing! Most recently we hired Rainier to install a heating and cooling system in most part to get ready for when it gets hot in the summer since we were tired of installing and uninstalling window units every summer....and we know that they are not very energy efficient either. They put them in and now we not only are ready for summer, we also have more even heat in our historic home than we had with a furnace alone ( we could have redone old duct work and kept the same furnace and not gotten the mini split system, but we wanted air conditioning too so this made the most sense) There were some minor issue with equipment and they came right out and adjusted and fixed it. Great company to work with. read more

Rainier Heating & Cooling - We have had Rainier heating do our heating and cooling at our historic home. - Heating & Air Conditioning/HVAC Near Me - Puyallup, Washington

Rainier worked really hard to earn our business - and then went above and beyond to make sure everything went smoothly. From my first interaction with Steve in sales, he made it clear that Rainier is customer focused. He told me they'd match, or beat, any other bids that came lower than his. Sure enough, we found one that was lower and he beat it! No hassle. Scheduling installation was also easy and the guys were prompt and professional throughout the entire install. They cleaned up after themselves and our new A/C unit is working beautifully! We will be using them again down the road and highly recommend them. You won't find better quality and pricing! read more

My husband told me there was a cat in our vent on his way out the door for work. I went in search of a cat in the vent and assumed I found it. I called all the public services you could think of calling in this scenario plus some. No one could help me. I even called the company that installed my HVAC. No help... I called Rainier and the girl on the phone was immediately trying to help. She didn't think they could help but gave me some options and said she would call her boss. Shortly later her boss called and before I knew it I had two workers at my house trying to help locate this cat. Well... it turns out there was no cat and it was a squeaking in a motor on a built in heater in my entertainment center.... they were so nice about it. And honestly the only people who were willing to help during such a strange situation. I would recommend them to anyone. They didn't even mind that they came to my house ultimately for nothing. read more

Recently switched over to ductless mini splits and we couldn't be happier for going with Rainier. Steve walked us through all of our options and was super friendly, sociable, and especially knowledgeable of Daikin systems which was perfect for us. He was great with communication and always responded promptly, something my wife and I appreciated very much. Steve offered us the best bid/quote by far, got us scheduled for installation quickly, and before we knew it our mini splits were in and heating our house. The installers John, Jake, and Devin we're also great guys. They were careful around our house, loved on our dog, and explained everything after all was said and done. After a few weeks we had a minor problem with a very small rattling sound coming from one of our mini splits, but Steve and Mike took care of this immediately: technician Thomas came out and figured out what the issue was. He, too, was just fantastic to work with. The bottom line is everyone at Rainier has been absolutely wonderful to work with and we are super glad to have them as our heating servicers in the years to come. They treat us so well and like family and we greatly appreciate everything they've done for us. My wife and I will recommend Rainier to anyone in need of help with heating and cooling. read more

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We are very happy with our new heat pump. Thanks to Rainier Heating & Cooling! We decided to go with Rainier because of Steve's professionalism and his respect for potential customers. The installation team was wonderful. Their service throughout is just top-notch. We highly recommend Rainier! read more

Mike was working on my neighbors house when i stopped by to chat with them. They were able to help with my issue was well. Remodeling a 1960 house and I couldn't get my Nest thermostat to work. Mike was able to get it to work in no time. He will be my go to guy going forward. read more

I only have great things to say about this company. I scheduled 3 estimates from different companies to replace my furnace. Rainier was my first appointment I had the pleasure working with Steve. He was very friendly followed Covid guidelines answered all of my questions and was very knowledgeable of the products and service. I did go with Rainier they had the best value and Steve was there every step of the way. I definitely recommend to check them out, that saying you get what you pay for doesn't apply to this company! read more

I wish I could give this company 10 stars! I had a 25 year old gas furnace and some ductwork that needed to be replaced. Steve came out to have an initial look at the job and quickly worked with Mike to produce an estimate the same day. They worked with me to tune the estimate, so I would get exactly what I wanted in terms of features. Mike also came out a few days later to review the requested job, so he could be sure the estimate was accurate as possible (no last minute surprises). I was able to easily schedule an asbestos abatement company on a Monday to remove the old ducts in the basement. Mike's crew came in Tuesday and Wednesday to install the new gas furnace and new ductwork. Scheduling and payment was so easy. They answered any questions/concerns promptly and professionally. I also appreciated they were willing to do all this work right before Thanksgiving! Quality work at a reasonable cost with an excellent guarantee! Thank you! read more

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I would like to highlight the work of office and technician. Received remote quote for water heater replacement and had that installed in the same day. Viktor installed water heater for less than 3 hours, arrived as scheduled. Good job!!! read more

Decided to give the family some AC for Xmas after last summer's crazy heat. Shopped around, did some research and got quotes. Rainier Heating & Cooling gave me the best balance of quality and price out of several companies [including the "big boys" in the area like AAA, Allred, etc.]. Steve, my salesman, was quick to respond to my questions and did a great job explaining my options during the sale. Rainier was able to quickly procure the unit I wanted, unlike some companies who told me they were running 5-7 months lead time on installs! The technicians who installed our Daikin heat pump & furnace combo were quick, clean and friendly. The heat pump is performing great right now and cannot wait to see how it cools in July. Thanks fellas! read more

Mike & Steve were prompt, professional, and courteous. Prices were competitive.

We had a fantastic experience with Rainier. We had another company come out to check why our heat pump was not working. After a quick look at the system, we were essentially told that the cost of diagnosis and repair was high enough that it made more sense to have our heat pump replaced. We called Rainier for a second bid and opinion. One of their estimators, Steve, came out to give us a bid, went through the options with us, and ultimately took the time to bring their technician out to better diagnose the issue. As a result, we paid for a simple repair and are back up and running at minimal expense. We were very impressed with the honesty and quick service from Steve and Rainier. We will certainly use them again in the future, and wouldn't hesitate to recommend them read more

We ended up not purchasing the system we were quoted since things were more expensive than anticipated. I forgot the name of our estimator but he was courteous and professional, did not hound us to make a purchase (respectful follow up). He gave us options, well explained everything, and understood that people are watching costs. If we do change our minds, will go with this company. read more