This team came out and installed our new furnace and air. Thank you, Tony for expediting the sale and Bubba the installation. Gentlemen, you're the best in the business. "It's hard to stop a Trane" #HVAC #HVACREPAIR #PACIFICHEATINGCOOLING #QUALITYHVAC #QUALITYINSTALL read more

Pacific Heating & Cooling - Team lead Bubba - Heating & Air Conditioning/HVAC Near Me - Lakewood, Washington

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Julius was great. We appreciated the kindness and professionalism he showed. Great company to do business with. read more

Pacific Heating & Cooling - Julius was great! Very knowledgeable and explained everything. We appreciate his kindness and professionalism. - Heating & Air Conditioning/HVAC Near Me - Lakewood, Washington

I got an appointment at a convenient time and date without having to wait weeks. Kyle was polite, professional and informative. read more

Every service person has been kind, courteous, and good at their job. They are sweet to my many many pets! They are prompt, and always clean up after themselves. I highly recommend them. read more

Pacific Heating & Cooling - So much fur!!!! - Heating & Air Conditioning/HVAC Near Me - Lakewood, Washington

Very poor communication and service, and extremely overpriced for what they offer. I had scheduled this with the expectation that the $200 would be for servicing the heating unit and doing air duct cleaning, and that was what I had communicated to them at booking. However, I was told that this was booked as a heating only appointment. That is not true. The guy said that I had to schedule a separate appt for air ducts, and it would be over $700, which is severely overpriced. I have had this done before along with heater servicing for half that price. Anyway I let him service the heating unit since he was there, and after he was done, he told me that everything was great. Yet $200 later, he did not even leave a sticker on my machine saying that it was serviced. He said that even though the unit works great, he can't certify it because my unit is over 20 years old. I at least need a sticker verifying that someone serviced it so the date is recorded. Will not be booking again. My air ducts will be done by a company that prices better for their services, and now I have to get my heater serviced again so I can actually get proof that it was done. Waste of money. Update: They communicated efficiently and refunded me for the service, and were able to get the sticker to me. I'm hoping that other people end up with positive results. read more

Service tech's are always friendly and considerate. We consistently get great service for maintaining our furnace and heat pump through their monthly service plan for tuneups. They always do a great job and are terrific at being on time for appointments. Always recommend them to friends and family. read more

This is not my first rodeo with PHC. We have had a membership for years and the value is unmatched. I actually had a technician (Justin) come out to quote me for a new AC unit. But the discounts to do the furnace and AC was so incredibly good I did both at the same time. He came out for measurements and offered another discount to do the install the next day! Then Brent and his team came right out the next day. What I like the most is the promptness! When they tell you a time the technicians show up at that time and get straight to work. I appreciate the 3 team members working together to take equipment out, explain what they are doing and test everything for quality. The photos helped to ease my mind and not charging me for attic patching saved us an unnecessary bill. Now I feel like our home is ready for the next decade with an upgraded Trane furnace and AC system. Thanks for all the great work. read more

My heat pump was tilting due the ground settling and had to be rebalanced. My questions about the work prior and after the service was explained to my satisfaction. I feel that Pacific Air's provides good value for their service. read more

I was very disappointed by the air-conditioning service that we had set up. I have requested for a full service, but the technician left after just doing a check up of the unit without servicing it. While speaking to the customer service representative, I was told that apparently they would only do the service if they had the time !!! that is the weirdest thing I have ever heard for a call that was set up for a service read more

Well, I'd like to update my review. Is been a few days now they sent someone out, but they couldn't really figure it out either so now on top of that I have a nonworking heat pump that is less than five years old and that I was having no problems with. Tomorrow morning will be a senior Tech coming out. We'll see how that goes. I try to stay hopeful, but it's not looking good. I gave him a two star because I did send someone out. Very nice gentleman which everyone has been very nice. Let me just make a point of that, but I'm not paying them to be nice. I'm paying them to get the work done. Be a nice helps the process. read more

I've used them a few years now for my ac and furnace and I pay the monthly service to get 6 month maintenance. They are efficient and mannered and organized . So much so I referred my grandma and she now uses them for her furnace as well. read more

From initial visit to diagnosis a problem with 30 plus year old equipment, explanation of what they found, quote of new equipment, and installation of the new equipment. PH&C were efficient, reasonably priced, totally professional, and very knowledgeably qualified. I wholeheartedly recommend this company, what a great experience from the people who answer the phones, the ones who estimate, and the guys who preform the work very friendly and professional read more

Non-emergency appointment for inspection and maintenance for a 4 year old furnace and A/C unit combination. Booking and confirmation was seamless. Everyone at Pacific was helpful and timely in setting it up for me. Michael D. provided courteous, respectful, and competent service. He kept me current on his findings and progress, and suggested a few ways to keep my equipment in good condition. I appreciated his interest in seeing a couple of points of my custom installations that he hadn't seen before and that weren't involved in the reason for his being here. Everything went well, and Michael cleaned up after he finished. Thanks, Michael D. You did great! Best Wishes as you progress. read more

Mathew and Justin did a phenomenal job. We have lived in our home for over 20 years, what a mess the heating and dryer vents were. They were very informative and suggested cost saving hints. The call center staff is also terrific. They got me the info I needed in a timely fashion. YOU WON'T BE SORRY! read more

Pacific Heating & Cooling - The big guy! - Heating & Air Conditioning/HVAC Near Me - Lakewood, Washington

They do a good job on the work that they do, but in the last few year they have trained their tech to upsell and are compensating them with commissions based on what they sell. I no longer consider them to be trustworthy and will double check any recommendations with at least one other contractor. read more

Do not EVER use this service! They made up bs reasons for me to spend $20,000 for a new furnace only after finding out that I was selling my house. Six months ago they gave my furnace all passing colors, today they refused to certify it. That is more than a little suspicious. I will be contacting a lawyer for the nonsense that happened in my home today. read more

Wyatt was our technician today and I swear to you, I wish I used this company years ago when we first moved into our house. We were having troubles with our heat pump/furnace, had someone come check it out for $250 just to be told they didn't know what's wrong or how to fix it and to call them back in the winter. Well I never ended up doing that and just asked our friend in HVAC to help me out, which he kindly did. Well now we're selling our house and unfortunately ran into a problem with one of our boards, but Wyatt thoroughly did an inspection of everything, asked great questions and never made us feel stupid. I'm just glad we actually had someone working on our system that knew what they were talking about! He had a feeling it could've been one of the mother boards not working prior to finding out it was so I'm glad this company has techs who actually know what they're doing! Wyatt also saved us a ton of money by informing us about this club membership service the company offers which honestly is a killer deal. It's 29.95/month to be in the club and that's because we have AC/heating duo. If we only had one or the other, I believe he said it would've been 15.95/month. Regardless, their club membership definitely is worth it, it's saving us about $300 right now because we're having to replace this OEM board. Can't rave enough about how great Wyatt was and how patient he was with my three crazy small dogs! Disclaimer: we didn't know with the membership that there's a $179 tune up fee that's required, so that threw us for a loop but we are still very satisfied with Wyatt and the service he provided. read more

Pacific Heating & Cooling - Club membership - Heating & Air Conditioning/HVAC Near Me - Lakewood, Washington

They were friendly guys and worked quickly. I do wish they had fetched the toys or miscellaneous items my kids put in the vents in case it could have been something valuable, but not sure if that would have even been possible. But they were friendly and did their job well so 5 read more

A month after having a new thermostat installed, my husband and I were still not satisfied with it. The installer came out and actually spent about an hour training us on how to better use the "smart" thermostat, in order to get the desired results. (He also tested everything to make sure it was in good working order.) We did get charged a service fee, but hopefully we will now get better results in our house's temperature. read more

I've been working with this company for years and have found them prompt, friendly, and capable. During their most recent check of our aging furnace, Jess and Ethan were very helpful. Jess answered my questions and gave me clear and honest advice. read more

I don't write bad or good reviews; I leave real reviews. My reviews always represent my true experience with companies rather it is a positive or a negative experience. I called up Pacific Heating & Cooling because our furnace blower would not cut off and ran 24-7. The house was a new build when we bought it, and our furnace was no more than 2 or 3 years old. PH&C sent out a technician that did a 30-minute diagnostic and told me I needed a part that would cost (with parts and labor) upwards of $1400. I gave him the ok to go ahead to order the part, however in the meantime my realtor had another technician come to the house and check out the system and he said the PH&C technician was wrong and there was nothing wrong with that part. PH&C contacted me a few days later about installing the part and I told them what I was told by my realtor's technicians. The agent said she would send a more experienced PH&C technician to my house free of charge, so I said OK. The "more experienced" technician came to my house and after a 1 hour plus inspection, he assured me one of the relays were bad and that would 99% fix my issue. I said OK and I gave him the ok to order that part and schedule the service. The "more experienced" technician came in about a week later, installed the new relay, and GUESS WHAT? IT STILL DID NOT FIX THE PROBLEM. Next, I was told by PH&C that they would send a "supervisor" to my house to check out the system free of charge. So, the "supervisor" arrived at my home, checked out my system and basically stated that my whole system from the ground up was garbage and the builder did everything incorrectly. In short, he sent me a quote for almost $4000. HAHAHA! I decided enough was enough and called up Kliemann Brothers Heating & Air Conditioning. Kliemann sent out a nice young lady (Maria) who diagnosed my system and stated the board for the blower was not working properly and would need to be replaced and the part was under warranty so all I would have to pay is the labor cost. They contacted my furnace company, got the part and Chuck came back and put the part in for me. Guess what? IT WORKED LIKE A DREAM AND FIXED THE PROBLEM INSTANTLY! Thank you, Klieman Brothers! In closing I was warned that PH&C was a rip-off company, but I gave them a chance anyway and, in the end, I should have listened to other customers. After speaking to a so called, PC&H "service manager" who seemed anything but sensitive towards my legit negative experience with his company and all the time I had wasted with his technician's, more experienced technician's, and supervisor's bogus diagnoses of my issue, they decided to refund my $131 initial diagnostic fee. Well, whoopee doo (in my Adam Sandler voice)! $131 is good principle but it can't buy back my wasted time! He asked me if there was anything PH&C could do to earn back my trust and business. I said I would never do business with this company again and will recommend to every and anyone I know to stay away from this slimy company. Yes PH&C, there is one last thing you can do for me; If I do call you, it will be a mistake and please direct my call to Klieman Brothers Heating & Air Conditioning. What a joke of a company PC&H! Throughout this ordeal, I felt completely frustrated by the lack of proper diagnosis and transparency from Pacific Heating & Cooling. The repeated visits and conflicting opinions from their staff only added unnecessary stress and confusion to an issue that, in hindsight, was straightforward for a competent technician. I genuinely appreciate Kliemann Brothers Heating and Air Conditioning for their honesty and efficient service, which saved me significant amount of time and money. Hey PC&H you better take notes from Kliemann on customer service, technician competence, and just how to conduct business! read more

Sean Riggs responded same day when I received an error code on my HVAC which had shut down. I was impressed with his knowledge of the system and diagnosis of the problem right away. He explained everything to me in terms I could understand and answered all of my questions! My regular maintenance company was not available because it was after hours. I found out getting maintenance through Pacific Cooling would be more cost efficient for me than my current plan plus they are available after hours! I will be a new customer..thanks to Sean!! read more

We noticed a leak from our furnace, Landon was able to diagnose and repair it very quickly and fit the minimum cost. We're very satisfied.

Everything went well. I mistakenly hit 2 stars and I meant to hit Justin was fantastic. read more

Knowledgeable technician did a good job servicing our furnace and heat pump. I would recommend and use them again. read more

We hired Pacific Heating and Cooling for annual furnace maintenance around September or October, shortly after purchasing our home this summer. The technician couldn't determine the exact age of our furnace but guessed it was over 15 years old. He then pushed us toward replacing the entire system, claiming it wouldn't last much longer. Fast forward to this week, when temperatures dropped to 24°F at night, and our furnace wasn't working properly. We called Pacific Heating and Cooling again. This time, the technician was able to confirm the furnace was actually 11 years old. He spent hours under our house, told us the burners were filthy (suggesting they hadn't been cleaned during the initial maintenance), and quoted us $1,300 for a motherboard replacement--but the part had to be ordered, leaving us without heat. We decided to get a second opinion. The new company diagnosed the issue in a fraction of the time and found that the real problem was a faulty capacitor, which cost only $220 to replace. They fixed it the same day. This experience makes us question Pacific Heating and Cooling's integrity and thoroughness. We regret trusting them in the first place and won't be using their services again read more

Outstanding service from technician Liam. He was very thorough and courteous. Hope we get him again for future service calls. All techs have been great! read more

This review isn't about their service but about the incredible character of the people who work for this company. If their work reflects the kind of people they are, then it must be top-notch. I was stranded on the side of the road today when two men from this company stopped to help. They kindly backed my car out of traffic, grabbed some jumper cables, and gave me a jump. On one of my worst days, their kindness was a reminder that there are still good people willing to lend a helping hand. The next time I need my AC serviced I know who I'm calling :) read more

The company is very professional. They have high quality technicians and do a great job at maintaining the HVAC system and troubleshooting any problems that arise. read more

Fast, Friendly and Efficient. I have been using this service for years and have always been impressed by the quality of service.

Technician arrived on time and completed all work promptly and efficiently. I trust them with our furnace maintenance every year. Scheduling is very convenient. read more

Jessie is personable, thorough and efficient. We have been very happy with the equipment and service we've received from Pacific Heating and Air and would definitely recommend them for installation as well as service. read more

Received a same day appointment for service to look at our furnace. Mark McCabe was an exceptional representative of the company. He was extremely knowledgeable and helpful, explaining options and immediate needs. A true professional. A+ service! read more

AC stopped working. Tech Sean came and fixed it quickly! Just a bad fuse. Sean was extremely professional, helpful and courteous! He even showed me where the fuse was so I could check it myself before calling Pacific Heating & Cooling. I have been using them for several years and very impressed with their prompt service and excellent customer service! read more

I requested for Pacific Heating and Cooling to come to my house to install a smart thermostat as well as perform a tune up on my furnace. The technician who arrived was nice enough, but she couldn't figure out how to install the smart thermostat I had purchased (ecobee) and did not perform a tune up on my furnace. She suggested I purchase a $300 adapter that would communicate between my furnace and the smart thermostat. She said they would be able to install it as soon as I received it. Later, a different technician came out again, and attempted to install the adapter I purchased with my own money at their recommendation. He couldn't figure it out and left without performing a tune up. A few days later I received a call telling me that the $300 adapter I was told to purchase was not compatible with my furnace. They claimed they would compensate me for this price, but then called me a few days later and refused to reimburse me for the price of the device I purchased as their recommendation. Not only did I lose money paying the club price (they never tuned up my furnace) but also the device price. I would give this place 0 stars if I could. I do not recommend you have this place do installations for you, especially if they ask you to purchase the hardware yourself. read more

I had an annual check on my HVAC . SHAY was the technician on this visit and I can't say enough about her. Thorough, professional, knowledgeable. Send her every time. She stayed until the job was complete, and all questions answered. To be fair, all of the technicians I've dealt with have also been professional, thorough, and knowledgeable. read more

Technician (Angel) was on time, professional, respectful, and explained our service needs well. We felt the service was reasonably priced. Pacific Heating was excellent at communicating with us throughout the process. read more

We were selling our home and wanted to be sure we had the furnace looked over. Pacific was recommended by our realtor/ family friend. We trust her referrals and she's been spot on for reliable, affordable, and quality businesses. This was no exception. The service tech, Angel, was exceptional. He explained everything he needed to do, what he was going to do, and what to look out for. He reviewed all the tests performed on the furnace system with me and was really good about using plain language so even I could understand. Lol Kudos to Pacific for hiring a military veteran like Angel. Being prior service myself, I could sense he had those familiar traits. Thank you for your service Angel and for checking out the furnace. I would highly recommend. read more

We've been dealing with Pacific Heating and Cooling for years. They are easy to work with and very knowledgeable. I highly recommend them!

Joseph was great, ran a test and found out the furnace overheated and was a simple restart. He showed me how to remove the electric filters and clean them. read more