I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

Andrey came to diagnose my broken 25 year old furnace, and explained why it would be difficult and…read moreexpensive to fix. He was able to promptly provide a ballpark estimate for different options, and I picked one option to get a detailed quote. Also got two other quotes. Went with Goat to replace the furnace as well as an aging air conditioner with a new heat pump and furnace. Great service, got it installed quickly once Andrey received it. Price was great and very competitive with the other ones. House is warm and toasty, and energy bills are lower with the heat pump providing heating when it's not cold enough for the furnace. Would recommend and use again if needed.

My gas furnace was intermittently failing to ignite, and even though we couldn't reproduce the…read morefailure while he was here, he was still able to figure out what was wrong and fix it, only charging the diagnostic fee. Would definitely use again.

This team came out and installed our new furnace and air. Thank you, Tony for expediting the sale…read moreand Bubba the installation. Gentlemen, you're the best in the business. "It's hard to stop a Trane" #HVAC #HVACREPAIR #PACIFICHEATINGCOOLING #QUALITYHVAC #QUALITYINSTALL

Julius was great. We appreciated the kindness and professionalism he showed. Great company to do…read morebusiness with.

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I had a heat pump installed. The work was supposed to be warrantied for 2 years. After about a…read moreyear, I noticed bolts were getting loose. They failed to install proper vibration pads, which I can understand, but it really should be corrected. At the next service appointment, I reported the issue expecting it to be fixed. Unfortunately, they've since consistently delayed and outright refused to fix the problem. I followed up at least 5 times - each time being told I'll get a call back. Thankfully the issue isn't having a big impact on the heat pump itself, but it is disappointing that they've failed to honor their service contract.

We have had a Mercurio's technician at the house three times recently to address problems with our…read moretrouble prone water heater. Each time, the technician listened to the problems we were experiencing, correctly diagnosed the problem and repaired the unit. This last time, the technician was able to assure me there was no leakage problem and the alarm was an error. He did a through investigation. I have been very satisfied with the communication. Too often, a service provider is unwilling to take the time to talk to the customer (especially if the customer is a woman). We have purchased a Priority Plus membership because I anticipate on-going problems with this water heater. I trust the technicians who have provided services. Several services are available at a discount with the membership and I plan to use them.

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

My realtor, Stephanie Patrick, recommended Bo from WestWorld Air for installing a mini-split in my…read moredetached garage/shop. I also called several other HVAC shops for estimates. And their estimates all came in higher than Bo's. I chose to go with Bo for 2 reasons, first I liked him and I got the feeling right away that he was the right guy for the job. Second, he's local to Gig Harbor and I would prefer to support businesses local to me. Then on top of those reasons, he gave me the best estimate. He was able to schedule me the next week. That included him getting the electricians in followed by him arriving to install and connect my new mini-split. Both he and the electricians did a great job. And they cleaned up everything before leaving. Now my garage/shop gets toasty warm and I'm going to be able to spend time in it all winter long. Great job Bo, and thanks!

I initially engaged Bo last January for routine maintenance to occur on an annual basis. I paid the…read moreamount for a 3-year contract at that time. This year, having not heard from him about setting up an appointment, I have tried reaching out to him multiple times and left voicemails, messaged him and left a request via FB Messenger. No response as of yet. Seeing a previous review on Yelp from October, roughly four months ago, I assumed all is well. Perhaps not?

AVOID AAA! I had AAA installed a central AC unit back in July 2023 and my bill was almost $14k…read more My overall experience along with the quality of work as well as the AC size installed were DEFINITELY NOT AAA grade!!! Shortly after installation, I expressed concerns that the AC is not cool/cold for my house and my bedroom upstairs reach's 80F+ even with AC on. AAA came back and said nothing was wrong and even said oh maybe your builder should have installed 2 HVAC systems. I actually questioned their experience as the crew came out for an assessment based on my house sq footage and recommended this unit for my house and I was later told by another tech that the is AC unit is a bit small for my house.. unsure whether they were trying to sell some other unpopular units to their clients. Fast fwd, I hired another company for maintenance today and was told and shown that there were rust and water in my unit and the Inducer has a crack due to POOR gas pipe installation by AAA. Also, the tech told me AAA should have put in a bigger AC unit for my house instead of blaming I need another HVAC. Hence, AAA did not have experience staff to do initial assessment to determine AC BTU/Ton size and their installation was POORLY done!

Scheduled an after hours emergency call with an AI bot for a gas leak. Called an hour later bc they…read moredidnt show up and they said no one was coming. Not thrilled with that at all.

If you're looking for HVAC services in the Tacoma area, these guys are worth checking out. Whether…read moreit's AC repair, furnace tune-up, or just figuring out why your system's acting up, they seem to really know their stuff. Nikita especially, that guy's got energy and actually cares. You can tell he's not just going through the motions. Solid people, great value, would recommend!

I reached out about reducing low-frequency vibrations caused by a mini-split AC system, and Mayster…read morewas the ONLY service provider who answered with any sort of meaningful experience/expertise in the matter. They were able to quickly get a tech out to address the issue, and the price was very reasonable. Would highly recommend Mayster!

Great service, thank you! Recommend!!! Fast and clean job! They work on weekends too)read more

From the owner: Professional HVAC installation and service. Furnace…read morereplacement, furnace diagnostic, furnace repair, furnace relocation, heat pump, heat pump installation, ac installation, ac maintenance, dryer cleaning, dryer vent installation.