After scheduling service, in the middle of the 4 hour window scheduled, I phoned Dear Services to find out when they were coming. They canceled the appointment (without notifying me), apparently I was out of the service area. My city is clearly posted on their web site as an area of service available. The apologized but In felt this was an empty statement. I am glad they didn't do the work, i suspect it would also be sub standard. This company wont be around in a few years, I would recommend to look elsewhere. read more

**STAY AWAY** 0 STARS if I could. I am in the middle of a major battle trying to get my money back. After 2 failed state inspections, I am done with this company. Initial install, failed inspections, 8 attempts to get the owner to call me, no break down of my purchase of equipment, I am now going all in with the state AG, possible lawyer involvement, & anyone who can reach out to me, start a class action lawsuit against this company. Go on the BBB website & see they are doing horrible business in Washington state. read more

Please do not call on DEAR Services for any kind or repair or replacement. They have a very programmed set up for ripping you off.

Called them on a Wednesday. They came out on Thursday and on Friday I had a new furnace instead of my 41 yr old that had quit working. They were professionals, highly customer sevices oriented, fast and reliable. This is from the person who answered my call to the person who came out to take a look to the installers who were on time courteous and cleaned up after themselves. I would recommend Dear Services to anyone. read more

A simple repair job turned into a major repair due to either their incompetence or they sabotaged the repair on purpose to make more money. I believe the latter. They left my garage a mess. read more

THIEVES and scam artists. Run as fast as you can in the OPPOSITE DIRECTION. The level of bold, blatant thievery is so astounding, I'm amazed they're still in business. My elderly mother called them to help her change out worn out bathroom sink faucets with new ones. 2 guys were miraculously available the same day to come over. Upon looking at her bathroom sink, they told her that the under sink plumbing wasn't code, and thank God she called them, because she could get electrocuted if she had tried to exchange the faucets herself! At that point they asked for a credit card number for a down payment on the upcoming work. Then they wanted to see all the faucets in the house then, and of course proceeded to tell her, that they were all illegal and "not code", and would all need to be replumbed for a cost of approx. $1,000. (NOTE - we sent our close friend, a plumber who unfortunately doesn't live close by, pictures of our under sink plumbing. He confirmed that all our undersinks were code compliant, and legal, and not in danger of killing us. He said they actually looked nicely done!). Back to the Dear Services guys... so they told my mom that they wouldn't be able to do the work that day, because they needed to buy all the under sink plumbing stuff first for the whole house, but they would appreciate a check for $49 for the initial service call. So my mother wrote that $49 check. They left on Friday promising to come back on Monday to do all the work. Hours later they charged her credit card $5,000!!!!!!!!! After no work was done! We saw that and disputed the charge immediately with their bank, and cancelled the $49 check as well. Today Dear Services faked a check from my mom from her bank account for $6400! In the space of 2 days and zero work, they charged her over $11,500!! They were able to initially get that check cleared because she gave them her credit card number and a check. The cohones! What these guys didn't know is that my Mom lives with my husband and I, and we smelled a rat the second we got home. These clowns won't get a penny from us. I hope their creepy thieving karma comes back to them for trying to completely take advantage of my amazing, angelic 80 year old mom. Shame on them! Please save yourself the aggravation and go elsewhere. Be safe everyone! read more

We live in an older house (1940's) and needed to see what potential upgrades to our heating and cooling system would even work. So we reached out to Dear services, surprisingly they were able to come out within the next day and we met with Chris at the house. He was very kind and told us what would be a good fit for us was a slim duct system, he let us know that it would be unnoticeably quiet even standing directly next to the outdoor unit and that it would be the most aesthetically discreet system for our little house. Also shockingly he said that they could get started on the install the very next week which is wild since other companies are booked 6 to 9 months out with installs, so this seemed like an excellent opportunity. He let us know that if we were able to pay in cash that there is a really nice discount and if we sign up for a three-year service membership package that I'd also be in our best interest. In that moment, with so much money on the line, I felt like getting this discount and the timing, that I was lucky to be able to have a new air-conditioning system before another one of those heat wave summers comes. So I signed and was excited. Then later that evening I was looking through their company reviews and I just started to cry. A bunch of the yelp reviews for this company are so overwhelmingly poor. I was scared because this was much more money than I could take a risk with. I am not used to spending that much (23$k) and so this felt devastating to me. It was past 8 PM but I decided to just try to call Chris on the cell number that he gave me from his business card and I was surprised that he answered even though it was well past business hours. I told him what I was scared of and he reassured me that he would be there on the first day and the last day of the job and that he will personally oversee that everything goes according to plan for this installation. His responsiveness and reassurance has really helped put my mind at ease. The installation should start next week, the first week of April, so I'll definitely be back here to update with what happens next and how it all shakes out in the end. But so far I'm really impressed that Chris has been so responsive and willing to talk me off a cliff. David J came over on April 5th to start on setting up the electrical stuff, he was nice and spoke to me in a way that helped me understand as a lay person all the stuff he was doing. Really good experience so far. read more

We used them for a work a few years ago and that was great. That review is still here. So we decided to have them come back for a rental property to perform a few electrical repairs. The quote came back listing $2400 for 1)replacing an outlet ($750) 2)install a bath ventilation fan 3)install a kitchen range hood. The quote doesn't itemize how much each one costs so we called, and they don't even want to explain what work will be done how much each work will cost. They simply said don't use them if we're not fine with the pricing. Such a rude business and the pricing is the craziest I've ever seen in years. read more

SCAM COMPANY. Reberta and Sully, the two females who answer the phone, are lying, rude, condescending humans which fits perfectly with this pathetic company. The Electrician lied about the quote and then charged $600 more than what he stated prior to starting the repairs. Morally unethical company. Never do business with them! read more

6 days ago I posted my review and I'd like to say my issue has been resolved....but no, so I caution you to consider prior customer reviews if you choose to use this company. While using this company I experienced bait and switch tactics, disorganization, dishonesty, and the threat of not getting my entire refund returned because this company failed to provide promised services. I've been waiting for a refund of my deposit that was promised to be processed the same day I requested it that has not happened. The project manager I spoke to about my refund request gave me some story that it could take a few weeks to process. He then stated it was because of my bank and how they would process my refund. I checked with my bank and this statement is completely inaccurate, especially these days with digital banking, and was informed that refunds are processed in two business day for most banks. Oh, and I forgot to mention as soon as I posted my first review the Project Manager called me to ask me to change my review as the company was "working really hard to fix their problems." (Who does that?) I agreed to change my review as I thought maybe my experience was a fluke and that they were really trying to improve. Not to mention the project manager threatening they "didn't have to return all of my deposit" but that he would do me a favor and make sure I got every cent with the inference that changing my review would influence this action. When we discussed the first, guaranteed price, the project manager blamed the tech and stated that if they honored that for all customers they'd have to let some of their people go. This makes me wonder how many other customers have had similar issues. I did more research and this company has been "working really hard to fix their problems" for a few years now (Thanks Better Business Bureau for the info!) and I've read reviews of other customers that had similar problems with service, changing quotes, and problems getting a refund. Long and the short of it, I've not received my refund, found another contractor to do the work (at half the cost of the final quote) and contacted the Better Business Bureau for assistance. Use them at your own peril. read more

Wanted to hire them to change out a cartridge on a leaky faucet. I supplied the parts and it literally would have taken the plumber 15 minutes to complete the job. The plumber was very nice and offered a quote from their system and the wanted to charge me $720.00 for a 15 minute job and I supplied the parts!! When I said no they charged me a $55 trip fee which I was never told there was a trip charge. I will never use this company!! read more

We scheduled an appointment on the 17th for the 21st and were told they would be here between 1-7. Waited all day no one showed up. We call them at 7 and they say the appointment was scheduled for the 17th between 1 and 7. They asked if we had received a confirmation and we did not for either date. We asked why they didn't show up on the 17th if that is when the appointment was on their books and they said there was no tech available????? I asked why they didn't contact us and they had no answer. This is the worst customer service and poorly run business I have ever heard of. We will take our business elsewhere. No apology, nothing. Big fat zero rating!!!!!!!!!!!!!!!!!!! read more

My ac unit is not working the way it has the past 12 years since I bought my house. The "team" that came out from Dear Services looked around the ac unit, without taking it apart to run any internal or electrical diagnostic tests. They checked the temperature of the air coming out of the vents, and simply just looked at my thermostat and furnace. They determined that "everything was fine and the ac unit was working as it was supposed to". Despite my telling them that it is not working, nor is it cooling the house (house won't get below 74 degrees, even when 70 outside, and last year would cool the house down to 62 degrees on a 90 degree day). Don't waste your time here, they appear not to know what they are doing. read more

This company needs new management. But I suspect it is a family operation using family labor. They have cancelled our service appointment several times, each time with a spurious reason. Their overall rating is very poor. I will look elsewhere and suggest you do too. They are not reliable. read more

$69 visit fee to perform simplest of jobs. Quote will be given at the visit which could be $100 or $1000 so you will be losing $69 no matter what. Companies like this should not exist. Do not call these people. read more

If I could I would give a zero. This company is awful. They lie, the tech they sent out was on meth. He left tools on my roof, they denied being up there. The roof leaks. My AC doesn't work. They keep giving me the runa round on fixing it. I call the number for thr business it's remote workers, and outsourced call centers. DO NOT use these guys. It's a nightmare. read more

I have to warn people about these guys. They will show up in time but they will also up sell you over 7000$. I called in to service my garbage disposal and when arrived they mentioned about the previous owner cutting corners and want to redo everything for 7000$ and wanted to put in a payment plan. Really a payment plan for a garbage disposal call. I don't know any one that charge over 900$ to replace a garbage disposal but I paid it. If you are desperate call these guys. Otherwise you will get a fat bill by up selling you. I will look for other areas where these guys are and give them a bad review because of the crap that they pull. I will file a complaint to bbb as well. It seems like I'm not the only one from other reviews. Stay away from these people unless you are desperate. If I can give 0 star or negative I would. read more

I have had lot of problem with customer care. They change scheduled appointment at last minute -- this happened 3 times in 1 month. Worst is -- then not letting to talk to the management. There is no regard for customer's time. There are multiple customer service agents who don't talk to each other -- it's hard to get back to same agent if phone gets disconnected. Also most agents don't have a way to connect you directly to supervisor, management or even the technician--so they just tell someone will call you back. And then no one calls back. They promise highly when they ask to join their paid membership plan--I joined their plan and now it's so hard to even schedule services. This is not acceptable. read more

This is long overdue!! We just got a new range and found out that the old one was hard wired into the wall. We called them and made an appointment. At the time I had 3 other people for other different services that we needed for the house. I greeted them and pretty much barely talked to them when they were there. They moved the old range out and did their thing. About 15 minutes went by and I forgot to let them know that they needed to make the outlet lower so it would clear the new range. Went over to talk to them and saw that they already took that into consideration. At the end when they finished, they explained what they did and that they even tried to cover the hole that was now in the wall from fixing the hard wiring. I was appreciative about them trying to cover the hole, but they gave me a few ideas on how to cover it since they didn't have the right material. They also explained to me the circuit breaker which was nice of them although I already knew it. Great customer service and very patient and understanding! I would definitely recommend them for your electrical needs! read more

I WOULD NOT RECOMMEND THIS COMPANY FOR ANYTHING UNLESS YOU ARE WILLING TO WASTE YOUR TIME, ENERGY AND MONEY FOR THEM TO MAKE EXCUSES AND NOT SHOW UP OR COMMUNICATE. Giving one star is still more than this sorry excuse of a company deserves. I would advise anybody to steer completely clear of these people. Multiple no shows to get my AC installed. Then an inspector came out and pointed out numerous mistakes that they made. One person came out to fix only some of the mistakes and now I have to wait around for them to show up for another appointment. Fast forward to that appointment day and at 445pm they finally tell me no one is able to make it when they said they'd be out here by 230pm. We have taken multiple days off of work to try to get these people to do what they say they are going to do and time and time again we are speechless at how pathetic and disappointing this experience has been. Now we have to take another day off of work next week when they say they will show up to finish the corrections and to be completely honest, I will be very surprised if they actually show up on time. We get that there is a shortage of workers and delays happen, but it really isn't hard to communicate that to the customers. Had they at least told us, instead of being hours past the time they say without notice, I wouldn't be so upset. We had to call them first in order to figure out that they weren't showing up. Or another good idea would be to schedule what you know you can do and stop overbooking and making false promises to your customers. After all, a schedule is meant to keep things organized but this company seems to misunderstand that concept. We had thought about using this company for another project but after this experience, there is absolutely no way I would ever consider this pathetic company ever again. There are not enough words to describe the disappointment we have experienced with DEAR services and this review does not even begin to scratch the surface of the frustration experienced with this company. read more

My elderly father was having problems with his dishwasher leaking so my sister found this company. They came out in December 2020 and were suppose to fix it and charged him $3,000. Now a little over 6 months, the dishwasher is leaking again. I called the company to inform them of this matter and asked what work they had performed because there is no detail on the invoice. The invoice just reads "unspecified". The operator told me that she did not have anymore information on the details of the work provided and that I would have to talk to management to get that information because they are the ones who have access to this. They told me a manger would get back because no one was available. I later got a call around 6pm, not from management, but from someone other than management who could not provide me with these details. I was really frustrated and expressed how weird it is that no details are listed for the work performed. We since have found another company to look at this issue, and was told it was a repair that would require less than $1,000 to fix. So this company has received 3 times the amount, and cannot provide details on what service they provided. I would be very cautious before hiring this company. read more

One sentence summary: I have a water leaking problem under kitchen sink, after paying around $1200, there is still leaking, sigh... I had an appointment today to get a quote on fixing a water leaking problem underneath my kitchen sink (NOTE: the onsite quote will cost you $69 if you decide not to do the work after the quote). After checking, I was told that the kitchen faucet, and two small angle stops are identified to be the problem and I need to replace all of them. Here is the breakdown for replacing these parts for your reference: the price to replace the kitchen faucet is $453; the price to replace ONE small angle stop is 312, so I need to pay $624 for replacing those two small angle stops. These prices are before tax, so I end up paying around $1200. After the quote, I hesitated for quite a while because of the high cost, however, I finally decided to do the replacement in hope of fixing the leaking problem. The whole procedure took about 3 hours, although the actual replacement took only around 20 minutes. They went back twice to get some parts for the rest of the time. Finally, the work was done, I paid $1200, anyway, I thought my problem was solved. However, when I checked just now, guess what, there is still leaking! This made me doubt about everything, did they identify the problem correctly? Do I really need to pay $1200 to replace these parts since the problem is not solved? I will make a call to them tomorrow, and see how they are gonna fix this. As for now, I am full of disappointment. ///////////////////////////////////////////////////////////////////////////////////////// Update on my experience the next day (01/10). On 01/10, in the morning, I received message from Dear Service and confirmed that someone will be at my home around 6pm ~ 7pm to get the problem fixed. After that, I made two additional calls with them to explain the situation, and to confirm the actual time when someone would come (since earlier they mentioned that they were fully booked that day, and was still not sure who from their side was going to be assigned). During the first call, I was told that if there was anyone free, then someone will likely to come between 6pm ~ 8pm. During the second call, I was told someone will arrive between 7pm ~ 8pm. Ok,I waited at home after work. Then at around 6:20pm, I received a call from Dear Service. I was hoping it would be the tech who was going to come to fix the problem. However, here is what was actually happening: As soon as I picked up my phone, I was being asked to confirm my name, and the guy (he didn't reveal his name) started to ask a few questions on what happened. This is pretty weird, because I had already made online chatting with them, messages with them and two calls with them. They should be pretty sure about what was happening. During the process I was explaining that the leaking problem was still there after the fix, I was rudely interrupted several times, and was asked to emphasize a few keywords. After my explanation, the guy said: "Listen, all you just said have been RECORDED. If we send someone there, and it does not match exactly what you are saying, you have to pay $69 for the dispatch; or $90 something?(he seemed to be talking to someone else for the amount)", then hang up the phone. Sigh... I paid a lot to fix the leaking problem, and my problem was not fixed. Their reaction is not to finish their job, but to be fully prepared to argue with me. At around 8:00pm, the same tech who did the job yesterday came, and identify that it was their problem that they did not install the two angle stops properly, and get this fixed. There seems to be no leaking now. read more

Company's installers I initially loved (and even tipped them), however that was day one. Since that time, I hired the company to preform work at commercial property of mine, requesting same installers, they came out and worked with manager. They were unable to perform the task, however I was told on phone I would be charged nearly $200 for time and if I wanted problem fixed (the one they couldn't figure out), it would be over $700. Not to mention, all this was communicated to me by the guy I had given a nice tip to just few days earlier. He acted like he had no clue who I was. Come to find out, they were there at the property for over 2 hours. 2 guys for 2 hours and I asked what was done during that time and they said they took pictures of the unit. Period. That was it- now they wanted $200. I called and wanted to talk with billing and then was told the owner would call me. He never called so I called the following day and setup call with David. I call during the time agreed and he wasn't available then I said "why set the time with me then?" and receptionist dispatched me through only to get a hangup. So I call back and just get "he's not available", she says he will call me back because he's busy. Ok then, he is only one who is busy? The great install I thought was done at my home, only has heat or cool, somehow the fan function was lost. Anyways, my review is just to go with another company. read more

Dear Electric is a full on scam. Do not use them. They'll bait and switch you with a low quote price, then jack up the price after you've already taken time off work. If that's not enough, they then try to upsell you to some BS "premium" service that's basically an excuse for them to find even more problems that you didn't know existed (and might not exist). - I was quoted $60 for someone to come look at track lighting in my kitchen that was on the fritz - As soon as the electrician arrived, and before he actually looked at anything, he said it was going to be ~$550 to diagnose the problem. And that price didn't include actually fixing anything. - When I asked why the difference between the amount I was quoted - $60 - and $550, he said that $60 was just to physically come to my house. - I had taken the afternoon off work, during a super busy time, because I had to get the lights fixed ASAP. I was going to be traveling for much of the following weeks and didn't want to leave my house/dog sitter stuck w/o the ability to use the kitchen at night. - So I decided to agree to the $550. - After he diagnosed the problem, he then told me he had a great deal. He told me it would only be $15 more dollars to sign up for some premium program. - By that point, I knew it was all BS but I was also stuck because I'm already $550 invested AND more importantly needed to get the damn light fixed so I agreed. - After stewing on it for the night, it just made me angry that I was scammed into such an egregiously crooked situation. I called and lodged the complaint and found a different electrician to fix the light. read more

They provide a horrible service. During installation they make high promises on how they will get fixed any problems that occur in the future within 24 hours, but I have been stuck with a broken new AC I got installed from them for over 4 weeks now. Twice the appointment got changed and once no body showed up and din't even bother to call me back or setup a new appointment. I am looking to get ride of the AC they installed and find someone who provides better guarantee. Worst part is that it is summer time, and it has been only one month since getting new AC from DEAR services. STAY AWAY FROM THIS SERVICE read more

I had DEAR Services come this week 1-20-2020. I have a circuit breaker that kept tripping so I thought it needed fixing I was worried about a short. So, Nicholas B. came and took out the old one and replaced it. He charged me 775.00 and said he thought that was fixed. Well, it wasn't, it kept tripping. So, he came back and took it apart and discovered that that breaker doesn't go anywhere. which sounded odd to me but he did check my plug-ins inside and outside. Nothing showed up. so he disconnected that breaker. So, I got a non-working breaker replaced and so-called fixed for $775.00 and he said if anything in the house didn't work to call him back. I feel very cheated. That price was so off the charts there's no reason to charge prices like that. I would never use them ever again. Dear services overcharge to the max. I would never recommend them ever!!!! Sharon McConville read more

I have had the most unprofessional experience with Dear Electric. They rescheduled or cancelled my appointment twice without giving me any notice. Also, they didn't give me any quote on the work and then cancelled my appointment. One time it was a no show and they had no idea about no show. I had to adjust schedule of my team twice hoping that they will show up. I do not recommend their services. read more

I run a large condo building in Bellevue and one of my older residents had a leaking toilet and called Dear Services who came out and gave an estimate to replace two toilets. They had the husband who is a senior with significantly declined cognitive function sign the invoice authorization. I've been around long enough to know that to replace two toilets is not a $4,300 job. The maximum for two toilets and the plumbing work to install them is about $800 based on standard billing rates. Turns out the tech (not a plumber as far as we know) were here for five hours so that makes it a $850 per hour job. The resident only needed one toilet repaired or replaced but they came up with some reason why they needed two and then on the final invoice they wrote that they had replaced both water supply lines and shut offs. This is news to me because they would have had to arrange for a full water shut off for that portion of the building to replace those items. After the resident mentioned this to me I got involved and contacted dear services. Over the course of five months and nine different attempts to make contact with the elusive John or Desiree and either not getting my phone calls returned or being told they would look into it and get back to me which no one ever did. it's now the middle of March and I was able to speak to Desiree one of the office managers, she assured me that because they got the signature on the job that it's totally legit but that she would offer a 10% refund because they were seniors. I am blown away by the lack of ethical behavior bordering on criminal (we'll find out whether the attorney general feels that way shortly). I'm still shocked that companies that behave this way still get people to call them. Beware, steer clear and protect yourselves from predatory discrimination and clear taking advantage of seniors and the disabled. read more

Found Dear electric last minute to do a hook up for a new range in one of my rentals. (I'd of done it myself if I'd had the time, but didn't) At any rate the appointment was scheduled and adjusted to a day later between 3-3:30 due to coordinating delivery of new range. When tech didn't show up I call Dear and was told the time frame was 1:00 To 7 pm? Different than what was stated earlier. Renter rolled with the adjustment. Keep in mind When I made the original appt. I was told the tech would have 95% of the parts needed on the truck to hook up a range. When the tech arrived he didn't have what was needed and told the renters he'd be back at 8 the next morning to complete a simple job, connect the line from the range to the wall. Cord came with the range. 8 am came and went and no tech. I called and they said they would check. Rodney the tech called and said he had to wait till the store opened to get whatever he needed to complete the job. Finally got it competed. When he called and told me the bill was $643.00 to hook the plug up I couldn't believe the cost! The freakin range was $530! The bill which I got showed 45 minutes labor, no breakdown on parts? When I called Dear to ask about it they first got the wrong email, than corrected it leading me to believe they might have billed me for another customer? At any rate they said they would have the tech call me. He never did, and Dear never called back. My wife called as well, and what do you know? No returned call or follow up email. They are crap and I will tell friends to steer clear of them, pass the word! read more

The plumber showed up, could not unclog the drain. He gave me a bid for $1200.00 for two hours of work. I told him that is higher than the highest priced attorney. He told me there was the cost of parts!!!!??? Are you kidding me, a few dollars worth of PVC pipe!!!?? I would NEVER recommend these crooks!!!!!!! read more

I would recommend calling someone else. Here's the story. My (quarantined) mother in law was coming in for Christmas and the guest room shower had no hot water. The Dear Services plumber came out and said it would cost $2,300 for the repair. This is a $150 - $250 part and took the plumbers about an hour, maybe two to fix. I was out of time so I hired them to do the work. While the plumbers were out here, the pressure gauge on our well water line *suspiciously* broke. Now we have no water at all. The quote on this was $1,000. It's a $50 to $100 part and took about 1/2 hour to fix. Again, I didn't have time to get another plumber out before I needed to have water. In all, they charged about $3,000 for something like 3-4 hours labor plus the parts. Even so I would not have written this review but when I asked for an invoice with labor and materials broken out on it that I could submit to my homeowner warranty company for at least partial reimbursement, they would not provide it even after I escalated my multiple requests to the owner. I have reported this company to the Better Business Bureau. read more

To work with this company first you have to have a good lawyer I called them to fix the furnace and i have paid $ 2,100.00 but after they got the money, they recommend us to dump our 2 years old furnace then they can sell us a new. Be careful! read more

First, let me say that Lukas, the electrician that showed up to estimate the job, was courteous and actually early. So this review is no reflection on him...just the company and their pricing and policies. They were scheduled to come out between noon and 3 on a Wednesday. After taking off work half a day and expecting, as promised, a phone call when they were on their way...its 2:45pm and still no call. We called them at 3 and they informed us an emergency job prevented them from coming out. I'm not overly upset at them not showing, but them not calling and letting me know. Fast forward...we reschedule the appointment for the following Tuesday between 3 and 6pm. As stated they were actually early, but after the inspection, I'm informed that the cost to install three 40 amp breakers for a tankless water heater will cost almost $3500! I might add that the water heater is conveniently mounted on the other side of a thin wall where the breaker box is....about a hour job. Oh, and they can't do it today since they have to order the parts (although beforehand I told them exactly what the plumber said they would need, three 40 amp double throw breakers and about 5 feet of wire per breaker). And you get charged $69 for the service call if you decline the estimate. Bottom line, according to every electrician I've spoken with since its about a $400 job, tops. Needless to say, we didn't go with Dear Electric and I'm not commenting on their quality of work, as I've read many positives reviews for them. But, really, quoting $3500 for a one hour job that most electricians would charge $400 for seems a bit steep to me. read more

Funny how they have 4.4 stars. They quoted me $15k for a furnance and heat pump on a home we were selling. Told them that was too much then they came down to $14k and $13k while still in my house for the estimate. Told them still more than I wanted to spend. Then a few weeks later the guy says $8500and I say ok. They tell me the brand and come out and install it. I noticed it wasnt the same brand and was a 3 ton unit in a 1600sf house. All they did was make sure it turned on before leaving. Not if it actually worked correctly. Even the installers said it was too large for the house. And you couldn't hear yourself talk from the other side of the house. I call and speak to the owner David Hirst he said he switched the size and brand because that's what they had in Stock and the correct one would take 10 days to get it. Well I didnt say I needed this asap.Then nothing but issues for 2 months before they got it right and had to replace both units again. They hire unqualified people and all of the people that came to my house would talk bad about others that worked there. Worst mistake of my life was using this company David Hirst the owner never has time to reply or take phone calls unless your leaving a good review on facebook. But like they did today 2/20/21 I left a negative comment on facebook now im blocked and cant leave another comment and my review is gone! read more

Dear installed my new AC/Heat unit 2 years ago; good work. Not so good on any smaller services. I've now tried 3 times to get Dear to do electrical work. They called me at 11:30 to tell me they couldn't make an 8-12 service appointment 2 weeks ago; rescheduled to today. It's 12:00, no show, no call, no one answering the phone, AI Chat function not helpful. Won't call them again for smaller work. read more

I did not have an ideal experience. The concrete patching on the asphalt after it had been reinstated was uneven. I asked DEAR services to fix it. 3 separate times, they said they'd send someone over and I stayed home that day waiting; each of those 3 times, no one showed up. Finally, they said they wouldn't fix it, since the work had been completed. They should have just told me that from the start. Furthermore, the work involved marking my driveway with spray paint that won't come off for months, a driveway I share with my neighbors. I feel DEAR services should have removed this paint as part of the job, or used one that would wash off easily. I ended up having to pay another company an additional hundreds to pressure-wash and bleach it, and it's still not completely washed off because it's an oil-based paint. Later on, my neighbors had problems with backing up, and investigated with a plumber. There was gravel in the pipe. Apparently, when DEAR Services installed a clean out access point, they poured the gravel into the hole while the pipe was still open, causing the gravel to get into the shared line. This could cost me and my neighbors a small fortune. Those other plumbers also claim I was charged way more than what I should have. And they say the concrete work applied was very sloppy. Finally, DEAR Services said additional work needed to be subcontracted out. I've been waiting for them to follow up on this, and they never did. I called them, they said they'd call back, and never did. I tried following up, and they said they'd get back, and never did. This has happened over and over and over again. read more

Had a plumbing issue and DEAR Services gave me same day service. The plumber gave me more than one option and explained things to me . very thankful for the quick response. the lady who answered the phone was also nice. read more

Dear Services came to my house a result of my furnace having a ignition problem. It was not lighting. When Dear Arived they said first thing they had to do is make sure the heat exchanger was not cracked. They used a test that I can not find another HVAC company that says its a valid test. Of course they said my heat exchanger was cracked and the entire furnace needed to be replaced as it was a saftey issue and was unsafe. With my wife hearing this we had to have the furnace replaced. I was skeptical. They replaced the furnace with a new one and it did the same thing. I wouldn't light. They said I wasn't getting proper gas pressure and said they had nothing to do with this problem to call the gas company. PSE sent someone out to check the pressure and found it was fine but the earthquake valve had been bumped. PSE reset it and Dear came out and started the furnace which now worked perfectly. I complained that they had sold me a furnace that I didn't need. They claimed the heat exchangers were cracked. So I took them out of the old furnace for inspection and found they had no cracks. I went as far as to have them professionally inspected and they had no cracks. I Dear services about 50 times finally spoke with David Hirst the owner of the kent Dear Services and he said he would send some one out to inspect the unit since I was complaining of extreme noise from the unit and then once that was taken care he would see about making thiings right. He has not done a thing and 50 calls later and he is still dodging my calls. So my advice is keep this company as far away from you as possible and use another company. A repair that another company told me we likely cost between $200-$400 ended up costing $10,400+. This company was dishonest with me and continues to dodge my calls I am still trying to get get the owner to step and make things right. read more

Been more than a month and this place never sent the promised thermostat that we had won at their booth. Now I see they are registered for the Seattle Home show. Best to just walk by this place. read more

Went into Home Advisor and this was the first place that popped up. Turns out they don't give free estimates. They wanted $1300 to put in 25 feet of iron gas pipe along a wall in the garage and into a laundry room for a dryer. No drywall work no digging. Then they charged $70 for the estimate. No way do I recommend you use this company unless they tell you up front before they arrive that they charge $70 for estimates. They just pay Home Advisor a premium to be first up in the recommendation list. Bogus!! I wouldn't even give one star except you have to give something. read more