We order breakfast sandwiches from here nearly every weekend. Their sandwiches, compared to most I've had in the area, tend to be fuller with whatever content we order. We ask for the bacon extra crispy and there is always a crunch on the BEC. Love this place and highly recommend their breakfast sandwiches! read more

Ordered bagel and iced coffee. They didn't give us the cups at the register so we had to go back up to register to get them. When we got the "iced coffee" from the dispenser and took a sip and it was obviously iced tea. The bagels are so small and hard. The breakfast burrito was basically all egg couldn't really taste anything else in it. layout of the place makes no sense, when you walk in for the first time you will understand what i mean. read more

Today I had the White Wrap Beach Body Burrito! So good!! Very healthy too ad I am working hard to be fit. Amazing service with pleasant staff. Just awesome! Highly reccomend!!!! read more

I am writing to comment on the chicken salad. I wouldn't recommend. Overly-mayonaisy and feels like there's hardly any meat. It's all filler. Otherwise, the people are nice and the bagels at at least average. read more

We drive 25 minutes to get our bagels from here. It's the first bagel since we moved to New Jersey to actually taste like a NYC bagel. I love the wide selection (jalapeno chedder, harvest, chocolate chip) and one "schmear" is better than the next. But NOTHING compares to their doughnuts (with or without the glaze, it doesn't matter). The first time we ordered their doughnuts, I added them to my order at he urging of my son ... and now I add them to my order every time. They are like no other doughnut you have ever tasted. Highly recommend. read more

Best spinach salad I've ever had. Plenty of almonds and craisins and bacon. Can't wait to go and have it again. The interior could use some warming up but I'll overlook that for the salad. read more

First time. Got a chorizo egg and cheese on everything bagel. Bagel was like cardboard and the had way too many toppings. Chorizo was rubbery. Woman in the front wasn't rude but wasn't welcoming. People in the back were very nice. read more

I've been there a few times. Service is slow. Donuts are delicious. Bagels are like rubber. Stop and shop bagels are better. I will go back for the donuts though. read more

I've been here a few times. Each time customer service is bad, and the bagels aren't that good. The only reason I went back is for their delicious donuts. I'd rather take the trip to Calandras in Caldwell for the best bagels. They need to enlarge their menu on the wall or put up an additional one. read more

Worst customer service ever. There were barely any people here and I waited 20 min for my order....nothing. So I went to check and they hadn't even started to cook it. That's totally unacceptable. Everyone is also surly and unfriendly. Gave it a 2nd chance after a similarly bad 1st experience. Never again. read more

I just am writing this as I am eating my cold bagel with cream cheese. I didn't realize you had to specify you wanted your bagel toasted, nor did they ask. I'm used to everywhere asking me this. 1/5. read more

Overall good experience. Good bagel and sandwich. The flow of the store is very awkward and disjointed but easily corrected. Walls very stark and hopefully this is a work in progress. I'd also suggest some music in he seating area. For lunch sandwiches I'd suggest a pickle +/- handful of chips. The plate looked very empty and plain. read more

I went for lunch with some friends. Fresh and really tasty sandwiches and salads. The sweet potato fries were awesome. This will be my new go-to place for a good sandwich! read more

Took 40 minutes to receive an omelette for the ticket to only be lost. Staff was soft spoken and not friendly.

Nice place love the Bagels went in twice last week Monday and Tuesday had to catch the train great !!tell the baker keep up the good work didn't really like the Female manager very nasty but I will try again with the family next week read more

I really want to like this place. I haven given it many try's. When they first opened and things were wrong fine they were new let them get their feet wet and try again. Well, tried again and again and every time something in the order is wrong or left out. This becomes frustrating. Today ordered an egg scramble the girl behind the counter looked less than thrilled to take the order. The bagel was missing the potatoes cold. Very disappointing. read more

Went in Saturday morning hoping for a great bagel. Setup is weird. Servers behind counter not welcoming. Unfortunately bagel was cold and didn't taste fresh. Same for my husband's. Place was dirty. Tables not clean and floor hadn't been swept. The donut station was open and the server was cleaning up the toppings area and wiping it directly into the fresh donuts. Needs new manager. read more

Great everything bagel with cream cheese! Enjoyed the donuts as well... definitely the best bagel place in town, thou the layout is very awkward at best read more

Been a consistent disappointment since it opened. Slow service. Food mediocre at best

Ordered two bagels and took over 30 min to revive them. Their solution was to offer me someone else order which was different then mine but they refunded my bottle of water... $1.60 like that makes up for the 30 min wait. never coming back again. Also just open up my food and the ham was burnt and there was a hair, which isn't my hair color... not even edible after waiting for over 30 min. Terrible read more

The bagels were great, and the seasoning and everything was fantastic. Much better than bagel chateau food-wise. However, service was ordinary. I understand that at 8:30 in the morning you may not be at your extroverted-best, but the cashier seemed outright shocked when I asked her what type of bagel she recommended for the sandwich I selected. Far from give me a recommendation, she mumbled through a list of the bagel options and then said "we make a whole lot different types so you really gotta pick one". I said "alright I can't really choose, just pick one" and she was really annoyed at that. I'm surprised she hasn't had to field a "what do you recommend" question before -- given that the place serves 10+ different types of bagels and customers may not always be adept at knowing what pairs with lox. Then there was the order mix-up. I chose one of the pre-selected sandwiches and asked for it with ham, because ham was not one of its ingredients by default. Rather than forget the ham, they forgot the egg (one of its default ingredients) but did put the ham. How that happened idk, but I had to open up my sandwich in-store to check that it was right. Why I did that in the first place was because I wasn't sure if I was the right person the sandwich was for, because pronouncing my name can often be hard and people often confuse it with a variety of similar-sounding names' pronunciations. Therefore, it would be helpful both for name-checking and to know if they got the ingredients right if, the way many fast food places do, they stuck the order slip to the bag being handed to the customer, with the order-info and name. (The staff was friendly, quick and apologetic about correcting the mistake, though.) Lastly, the reason I only order hot chocolate sparingly is that only the respectable cafés make a good hot chocolate -- i.e., not with water, but with milk. I really wish they'd specify that their hot chocolate was from one of those instant machines that simply mixes hot water with swiss miss. If I wanted a watery, saccharine hot cocoa to start the morning, I would have just made it on my Keurig at home. When you have hot choc on the menu, please make it with milk, or specify that you don't. Nevertheless -- like I said -- the food was fantastic. The donuts looked delicious too which can't really be said about Dunkin' or KK. However their service was below par and not what I expect from a place that markets itself as a family fave and a more posh alternative to bagel chateau. read more

New Jerseyans feel very strongly about bagels, so we tend to be particularly critical of them. The bagels here are pretty good. I've had better, but these are the best ones I've found within a certain radius, so if I don't feel like making the schlep to my favorite place, I'll go here. One thing that is a requirement to me is that the seeded bagels have seeds on both sides. This place does that! Their competitor around the block does not. So that's a positive. The customizable doughnuts are also great. My problem (and it is a big problem) is that the amount of cream cheese they allow on the bagels is minimal--and I mean MINIMAL. Pitiful. Barely a smear. As in open the bagel and try to find the cream cheese. I might have written this off as a rookie error if it had happened once, but it's happened every time I've gone. My friends went separately, without knowing my experience, and were so shocked by the small, barely there amount of cream cheese that they went back to the counter, assuming it had been a mistake. They were told they could have more cream cheese, but would have to pay. They were appalled that this was standard practice. Madison Bagel Cafe: in our opinion, you could have a good thing going here. Bagels are better than your local competitor. But you have to layer on the cream cheese. It's like NJ bagel shop 101. What you do now is beyond too little cream cheese. It's like "oh, I must have forgotten to order cream cheese". That's how little you put on the bagels. read more

Went with such high hopes to try a salad. First impression is that its still under construction. No smell of bagels , or coffee. Place was empty. I almost turned around and left . Outside is nice but you walk in to a closed door and there is no indication where to go, no menu's posted . Very dark.Two employees on a front register didn't even acknowledge us. One was standing by I guess a donut station? 2pm and all we could get was a bagel. There was a also small hallway with an employee at a counter w/ register , they were on their phone ,where apparently you could order a salad ( we saw this online) and had some chips in a display on the wall but there was a closed sign. Very strange set up .Clearly no management who cares. Could be such a great place . Perfect spot but management needs to step it up and rethink the layout and decor. You can't see what kind of bagels . Bagel was ok not great ,but it was later in the day. Pics online show a state of the art kitchen which is hidden behind a huge wall. Very disappointed. read more