Just returned from this place with family members visiting from out of town. They wanted a good Mexican cuisine meal; and, As we were headed back from a Colorado mountain ski outing, we chose this restaurant location because it was along our return tour route & the ratings seemed reliable; However, this restaurant turned out to be a VERY BIG DISAPPOINTMENT, regarding overall service and Customer Satisfaction! If I/We could post ZERO stars, this is DEFINITELY what would actually be reflected here.
We were a group of 9 adults. You would think that they would be prepared for any group size and have the capability to provide, at least a fair customer service experience; however, this was DEFINITELY NOT our experience. The best quality of service we received was the prompt delivery of water to our table immediately after we were seated; which was unprompted! We were not even asked if we chose to receive water. Although I can appreciate that thoughtful act, service thereafter was as an afterthought, or should I say without thoughtfulness or consideration, as we were pretty much IGNORED! We essentially had to flag them down for everything thereafter! We asked for salsa & chips, & were told there would be a surcharge if we wanted more, upon our requesting additional, due to the fact that they had only provided 2 very small portions of both chips & salsa for our table of, AGAIN, 9 Adults! The server took our ACTUAL breverage/drink orders approximately 20-25 minutes after we were seated; however, we were NOT serviced our drink orders for another 15-20 minutes thereafter; and that was because we HAD to flag them down to remind them! In the meantime, we watched while other customers who were seated AFTER us, not only received their 1st & then second drinks, BUT ALSO received their meal orders! How INSULTING! I'm NOT sure why we hung in there; but, we did stay, and ordered dinner, which took a VERY EXTENDED & UNREASONABLE amount of time. We were there for approximately 2 hours overall, and it wasn't because we'd completed eating our meal, but because ALL in our group were so VERY disappointed, that no one wanted to complete their meal, but instead, wanted to just LEAVE! I presume we did hang in there because we were simply determined to receive good service, OR we were just hopeful that the situation would just simply, get better. However, it DID NOT. Upon requesting our bill, that TOO was delayed. There was NO real eye contact by our server, nor any of the personnel there. We felt this HUGE sense of indifference from these people! I do not know if it was because they were just overwhelmed, or if there was an actual language barrier, or a LACK of Customer Service experience that caused this Unusual and VERY DISAPPOINTING dining experience. Regardless, upon receiving our bill, they automatically added their service tip onto our billing total, and when we asked why the tip was added automatically,--as we felt this gratuity should have been left up to OUR choice and discretion,--their explanation was that their policy there at D'Corazon is to automatically add a service tip for ALL orders totaling over $100! How LUDICRIS, RIDICULOUS, DISGUSTINGLY GREEDY, INAPPROPRIATE & UNACCEPTABLE! I DO know that at most restaurants, regarding dining group size, it is standard procedure to either add a surcharge, and/or a server gratuity; However, this information is usually disclosed prior by the server, or at least visibly posted on the menu or somewhere. As this was never verbally disclosed prior, there was DEFINITELY ample wait time for us to view it posted somewhere within there establishment.
This was our UNFORTUNATE experience. I do not write reviews very often, because overall I feel that there are, in most cases exceptions regarding circumstances, that are sometimes unavoidable, which cause situations to workout poorly sometimes;--However, concerning this specific situation/ experience, this was NOT the case. This was simply VERY POOR and UNSATISFACTORY Customer Service due to cocky, arrogant indifference, disorganization and GREED. Upon departing this establishment, I did request to speak to the manager, where upon expressing our overall DISAPPOINTMENT & DISSATISFACTION regarding their POOR Customer Service, this so called Manager, did NOT even acknowledge my complaint with any type of reply or feedback nor an APOLOGY! He just stood there and said NOTHING!--I walked off.
I/We would not recommend this restaurant to an enemy, much less friends, or the general public. We were DEFINITELY left with the distinct impression that, for this operation and the personnel we encountered, it was more about getting our money,--and as for even good Customer Service, they were simply INDIFFERENT! read more