We came here to celebrate 4 birthdays with a large group of friends, and I was really excited to come here, as d'Alba kept pulling up in our search of places for brunch that could sit a large crowd. As we looked over all the reviews, looked at the photos of all the outdoor seating, we decided this was the place to go. Initially, we reached out to the restaurant to reserve something for 35-40 ppl outdoors, as we knew the weather would be nice, and if we couldn't all be seated together, it would be fine, as all the seating would at least have us within range of each other. We initially were told they could do it, at a cost, and indoors, we decided to do separate reservations, as each of us were inviting family and friends, and were ok to be seated separately.
We made the reservations about 4 weeks in advance, and as we got closer to the day, the event manager had reached back out to me to ask if the reservations we put in were all part of the same party, in which I said yes, and that we still wanted to be outside, so we were ok to be separate. Daut was very sweet and said he could make it work and accommodate us. He also asked about how we were paying, and I told him a handful of checks would be together, but everyone else separate. This would've been an ideal time to say no we can't accommodate.
The day of, all four of us were very excited, as was our group, it was a beautiful day, and we arrived early, as we wanted to have a birthday drink at the bar before being seated, but our table was ready and the great hostess took us over to our area, which we absolutely loved! There was a big table that sat probably 12-14 people and then we had some high tops and a bench. This was perfect for the party, and the exact area I had seen in the photos that I wanted. The photos don't do it justice, as their patio is quite large, and even has an outdoor playground for the kiddos!
Upon getting to our area, we were eager to order drinks. The manager and two servers came by to introduce themselves. Beto, Amelia, and manager who I can't remember his name. In the beginning, I told them, we are very easy-going group, just keep the drinks coming. As people started to arrive, I could tell that Beto was getting extremely irritated, to the point he walked away from my friend mid-sentence as he was placing an order. I could see that people were not getting drinks, food was coming out at various times, and not all of the food was hot either. Amelia seemed to be doing the best she could, and had a great attitude, and tried to be helpful, and every time I saw the manager, he just seemed to be upset, wasn't helpful and did not look happy with us. When I went inside with my parents to order a shot from the bar, I could see the Beto had tables inside as well, which I can now see why he would be flustered. I don't know if they were/weren't his tables, but he was inside working tables, and had us as a 35 top outside, and that could be frustrating for any server. It just sucks that the attitude came across to several of our friends that he was no longer in it when all we wanted was just to celebrate, eat, and drink.
I ordered the breakfast burger and two drinks and they were really good. I got mixed reviews on other plates of food that were ordered, so I know that I definitely want to come back to try other items.
At the end of all of this, and an accumulation of everything is where the 3 stars come in. We were told that we could only split the check 5 ways, and that left the 4 of us birthday people to split the check. There was no way for us to determine if the check was even right, as some of the drinks I was told never arrived. The way that the groups were seated at high tops and the bench table, could've been split, and then the one big table, but they were unwilling to accommodate this, even though they knew prior to us arriving at the restaurant. I think if we were given less attitude during service, this could've been an oversight, but the multitude of everything just put a bad taste in everyone's mouth. I again would LOVE to try this place, because it is beautiful, I don't want one individual to make my experience the overall final judgment, but this was disappointing, as this day could've been significantly better with a few tweaks to service. read more