Connor is awesome! He helped me immediately find a helmet for my young rider and got me in and out in record time. Super knowledgeable and kind. The perfect sales/customer service rep. Thanks again, Connor! read more

Cycle Gear - Motorcycle Gear Near Me - Fairfield, California

Connor is the man he helped me figure out my tires and did it the same day he's straight to the point but also really nice about it would recommend coming here all the employees are welcoming read more

Mounted and balanced my tires , Connor did a great job . Knowledgeable and hospitable crew . Easy to get too and plenty of parking .

Knowledge staff and huge selection of gear and helmets. Can also buy online and return in store.

The people at the registers need to learn respect towards customers and how to communicate properly. They are extremely rude and inappropriate for work place read more

Was greeted and was immediately helped by Page. Connor was extremely helpful with my battery situation! Thanks Cycle Gear, will definitely come back! read more

I stopped in to buy fork oil and a measuring bottle and the cashier refused let me buy them without giving my email phone number etc... I understand if was a large purchase and had a warranty or something. Just sick and tired of stores like this and gas stations trying to get your info so you can be signed up for there phony "rewards" read more

New HJC Joker helmet with new Cardo Edge Bluetooth headset and a new Fox Racing hat. Thanks to Cycle Gear. read more

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Just picked up this new Icon Airform Rite Mind Glow helmet from Cycle Gear in Fairfield got ordered and delivered fast, same week, to pick up in-store. Helmet glows in dark. Purple iridium shield. Goes great with the matching gloves I have. Thanks to all at this Fairfield location, y'all really have helped me feel at home here, on my recent move to the area. read more

Cycle Gear - New Icon Airform Rite Mind Glow helmet from Cycle Gear in Fairfield got ordered and delivered fast to pick up from store. - Motorcycle Gear Near Me - Fairfield, California

The associates are very helpful and always treat the Military right!! They have a tire installation service on site and do quick work. read more

Cycle Gear - They were careful not to scratch the paint. - Motorcycle Gear Near Me - Fairfield, California

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Thank you Alex! For all the knowledge and help with getting my gear together for this new adventure. Very excited to start riding and you definetly helped me understand some important things! Thank you again! read more

Stoped in to do some shopping and found that they had some really good sales and deals going on, ended up getting boots, shocks, pants and some New Jersey's all on sale and with a military discount too. Great friendly service read more

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John and eddie are amazing. Super nice , helpful, frIendly. Made us feel at home and we ended up buying 2 new shoei helmets that fit us perfectly and accessories super happy read more

Love the place. Hate the place Love that I bought my first helmet here awhile back. Did not love that I had to wait for someone to go pick it up from Sacramento because it was not in stock (although I appreciate them doing that) Love that I found a cool jacket that fitted exactly what I needed and cool boots that zip and Velcro since I know I would never leave them up proper otherwise. Love that I could get a lot of things here and spend a little bit of time shopping there. The manager (Shaun?) was so nice to me and literally spent hours my first time there helping me. The cons is what is in stock. My transition shield for my Shoei 1200? Had to order (but Sacramento has it). Helite turtle air bag? Have to order online. My d30 under armor pants and arms (had to order) Dainese airbag (to replace my turtle airbag that I could rarely remember to plug in) not their fault. Still waiting for that release All in all. So glad they are here. Staff is way cool especially the dude with the 10r flexing by the front door and the previously mentioned manager. I never feel rushed and they even helped me out with gear for the cold (again they did not have all the things I wanted in stock). I understand the store is small and that there are so many types of riders to cater to. Just wish I did not have to have Sacramento store envy read more

Excellent service, good return policy, quality gear + convenient location (easy freeway off + on)!

I have had two experiences with this Cycle gear and both have been fantastic. Most recently I jumped on my bike to head off to work and found m front tire flat due to a leaky valve stem. I called around town and no one wanted to help, one shop even said that their service was booked out to 15 days! I just needed a valve stem replaced. I called these guys up, and they said "no problem, bring it down". I was in and out in 20 minutes. Thanks Fairfield Cycle Gear! read more

Not the best shop I've been to, but also not the worst. Smaller selection compared to other stores. Workers are nice which is why the review gets 4 stars. I get most of my stuff online for convenience but when I do need something quick, Cycle gear usually has it read more

I purchased a SHOEI GT Air from Cycle Gear last spring for my Harley V-Rod. We got caught in the rain and I ended up wiping the inside of my shield as the weather was so bad that the anti fog lens could not keep up, long story short the lens got scratched from my glove. I went into Cycle gear to purchase a new insert and they did not have one in stock and the girl said they would have one in a couple weeks. I went back about 5 weeks later (today) and they still did not have one. I explained to them that we were going on a ride in the morning and it was important that my lens did not fog and since I had purchased the helmet from them for over 600.00 dollars that I felt they should help me out. I suggested perhaps another store would have one in stock, they called and no one had one. I suggested that they could sell me one from one of the many Shoei GT-Air's they have in stock and order a new one for there helmet. Dude flat out refused to do that and told me he could order one and have it next week for me, and that it was my own stupidity for wiping mine. I have been a supporter of cycle gear for many years, I ride street, dirt and dual sport, and as of now I will no longer support cycle gear. I will either go to Mach One Motorsports in Vallejo, or order online from motorcyclesuperstore.com or babbits.com Cycle Gear seems to love you when your spending your hard earned money there but they sure don't care enough to help you with a 30 dollar part that could save your life... PS: If you want to know how to treat your customers contact Brian at the Sac store, he had no problem getting me a lens out of a helmet that he had in stock so that I could enjoy my 600 dollar helmet tomorrow morning. Plus we will be buying our new matching Shoei rf1200 helmets from him next week! read more

Well, happiness is short-lived. They've managed to screw that up. Went back to this store a few days after my prior review to drop about $500 on a new riding outfit. They don't stock what I wanted but offered to special order. After some confusion about catalogs and part numbers, and several calls to the boss (who was offsite) the salesperson took down all my information and said they will get back to me on Monday or Tuesday with pricing. He said that they need to get pricing from corporate and nobody is available on the weekends! Seriously?! The biggest day of the week for any motorcycle store is Saturdays. Well, guess what? They completely dropped the ball, never called back and it looks like they've lost some nice business. Before going to this store I called them and the guy told me to "come on down, we've got all the catalogs, and it will be easier and more accurate for you to place the other face-to-face than through the website" since these items are not on the website, but supposedly can be special ordered through the website. It turned out that entire trip and the time I was in the store was completely wasted. My salesperson was very polite (ex-military?), but he was struggling, as it became obvious he never handled a special order before. But there's absolutely no excuse for not getting back to me with pricing and to finalize the order. Normally this treatment would warrant zero stars, but they were so helpful when I was buying my Shoei helmet that I can't just lop them off at the knees. read more

The shop is stocked with a good selection of gear and parts. The employees I've worked with are knowledgable and friendly. An employee helped me with the fitting of my first helmet. He even helped install some of the accessories that came with it while answering general questions I had. After paying the employee even went as far as welcoming to the world of motorcycles. If you take a class certified by Motorcycle Safety Foundation they will offer a discount if you present your class certificate, a few restrictions apply. I'll definitely be back. read more

These guys honor there warranties, battery died on my bike and they were very quick to exchange it for free as per the warranty. No hassles, always friendly customer service I would give it 6 stars if they would let me ;) read more

Even though it is a chain, I really like this location! The staff is really friendly and they always seem to be in a good mood. We had most of our stuff ordered and always got called promptly. They also seem to be always well-stocked. Its nice that they carry a good variety of brands in the store, so that it can be tried on for sizing when ordering. Keep it up, guys!! read more

I bought a tire from them 3 weeks ago and got the Moto guard for it. Service was great! Well today I ran over something and blew my tire out. I took it in and in literally 20 min my tire was done. Awesome service they deserve five stars all day long. read more

Cycle Gear - My blown tire - Motorcycle Gear Near Me - Fairfield, California

This place was not impressive at all. I am used to the good service at the Tucson store. First, they didn't know what a wheel chock was, i was shown a ramp instead. Then some guy showed up on a bike and all the employees left the store with customers roaming around and waiting to check out. I will drive somewhere else, or just order from my guys at On Any Moto in Tucson. read more

This place has a large selection of cycle gear-Bilt products. read more

Cycle Gear - Motorcycle Gear Near Me - Fairfield, California

This is your typical Cycle Gear. Staff is extremely professional, knowledgeable, and helpful. I've been in twice to buy different pieces of gear. I recently purchased some new Bilt riding gloves and an accessorie mount for my V Star 950. If something isn't available in the store, they'll gladly place the order for you online and either have it shipped to the store or your residence. I highly recommend this shop if you need any riding gear. read more

Stopped by today for the first time to look for helmets. Hayley was very knowledgeable and professional, took the time to explain the options to us, and made great recommendations! For great customer service, stop by Cycle Gear. Very pleased and will continue to get my motorcycle needs from them! read more

Bought my first helmet from here and Brendon (I think that's how you spell it) was incredibly helpful and went out of his way to make sure all my needs were met, which was really appreciated because I'm new to motorcycles and don't really know how a lot of this works. Give this dude a raise. read more

Bought a helmet boots and gloves, even though I found the same products online for less I figured I would try and keep some of the money local. I was urged to become a member to get a small discount, I agreed and paid the $60 dollars. I was charged $149 for the boots, but when I got home I noticed i must have gotten the "special price" as the price on the box showed boots were actually $129. My first purchase from the store and I had been swindled and pimped. I took it all back as I don't want to worry about getting burned every time I buy something there. When I went to return everything the guy tried to explain it by saying they go by the SKU and not the price posted on the box. I explained that I can't read SKU codes with my eyes and wanted a refund and had I no intention of coming back. I wasn't refunded the $60 membership fee. So they got me there too. Do yourself a favor and buy online, Amazon, wherever but not here, unless you can read sku codes with your eyes and like going over your receipt line by line. I guess I'm glad it happened the first time I tried to buy something there, I found out early on what a rip off the place is. read more

This place just opened recently. Good customer service. Definitely helpful. I was able to order a few things from them and they followed-up within the end of the week. All i wish, as any other woman biker, more choices for gear in-store. read more

Never been in one of this store before. I been looking all day for riding jackets because im taking my M1 class next weekend. Go inside and the staff knowledge me and greating me... then withing minutes someone was helping me, very friendly. Large selection of gears at good prices.... Found what I needed it withing minutes at a good price.... Very friendly people all the way, even after I paid for my stuff.... read more

Cycle Gear - new jacket and gloves - Motorcycle Gear Near Me - Fairfield, California

I love going to cycle gear. The staff are always very helpful and friendly. They even assembled my Bluetooth system inside of my new helmet.

Excellent customer service. First time buyer and the took the time and had the patience to show me around and explain in detail the brands, likes and dislikes and the quality of stuff. Small store but they do carry everything you need online on their website. read more

I was on my third Bilt Bluetooth helmet which is the cycle gear brand. The last one I turned in for the speakers blowing out was in August of 2016. So when riding season started and I started having the same issue I went in to cycle gear in Fairfield since I am in Vallejo now. I handed the gentleman my receipt from the last transaction at the rancho Cordova location. I was then informed that my helmet was obsolete due to quality issues with their vendor. There was a new revision out with a new Bluetooth vendor that was a little more expensive but they gave me the new helmet no questions asked. I'm much happier with the look of the new helmet and the fit. I'm hoping that the quality issues have in fact been fixed but that can only be decided with riding, which I do daily now. I will continue to give cycle gear my business as they have done everything right by me during this issue. I wish I had thought of getting the guys names there but every single one of them were customer service oriented and very helpful and friendly. My wife needs some riding gear so we will be back soon. Gentleman, thank you for a great first visit to you, it won't be the last. read more

I've been a very loyal customer to cycle gear from buying all of my wife and my equipment from 3 helmets, jackets, gloves, boots, etc... I've been using this store for almost 3 years. with that's said. Getting to why I'm writing a one star review, it's has to do with my first tire change on my 2016 Yamaha FZ-09 with bright neon wheels. I remember the day very clearly it's because it was of course Super Bowl day!! I asked the individual I spoke with on the phone if they had time to do a tire change that day. The response being that they were too busy and that they would not be able to do the change. So I said I would come by with the tires and that they can get to it at their earliest convince. When I got to cycle gear some of the staff was cooking steaks outside and they were watching the game. I must point out that the store had no customers besides me. So I asked again A little more forward this time. "there's no way you guys are too busy to do one tire change when it's this dead". With attitude they finally agreed to do my tire change but the individual I spoke with said it would take up to four hours because that same individual was about to be his lunch break. With no complaints I left and returned Four hours later to pick up my tires unfortunately not thinking to inspect them until I got home. During my install I noticed on the very inner rim that there was some decent scrapes on the paint on both front and rear rims. I tried very hard to justify the marks of being on the road via rocks possible gravel but the way the marks looked it was very clear miss handling, miss use of tools, and a careless attitude of and individual that did not want to do it in the first place. I returned to cycle gear the next week when I had a chance to show the manager my rim's, and I told him the whole experience of that day. He agreed to contact corporate office and see if they could have my rims replaced. He said it would take a week and that he would call me. So I came back a week later and he had some paperwork drawn up and said they would contact me next Wednesday with more information. Not thinking much of it I needed to replace my helmet so I found myself in a pretty shady situation the next week I went in to buy a brand-new helmet a shoei helmet they offered to give me a 20% discount off of the helmet if I "forget" about the damage they've done to my rims. Which I'm pretty sure they are supposed to standby Company policy of not giving discounts on Shoei's helmets. It's been a couple weeks since then they have not contacted me yet so I called them today to see where the process was at. And they said it was going to take an additional week. All I want is for the company to standby and admit their mistake and correct it. It should not be that hard. In my opinion I really don't think at this point they're going to replace my rims I think they're stalling and they want time to pass and for me to forget. Unless they correct their mistake this is the last time I shop at cycle gear or recommend it to anyone! read more

Cycle Gear - This is the damage they did to my Fz09 rim during a tire change! - Motorcycle Gear Near Me - Fairfield, California

After having gone to the Concord Cycle Gear and being "helped" by a young lady who had no desire to work or to provide customer service, I left that store and drove to the Fairfield store. As soon as I waked in, a young man named Stephen pleasantly greeted me and was extremely helpful, kind, and knowledgable while helping me make my selections and orders. The service Stephen provided will keep me coming back to Cycle Gear - in Fairfield! Thank you Cycle Gear and Stephen! read more

Will someone in Management please buy these guys the proper tool to remove wheel weights. I purchased a really nice set of tires here a few days ago. The guys were quick to help and the installation was quick. But when you utilize a flathead screwdriver to remove the old wheel weight and leave a huge scratch that literally leaves a gouge halfway across the wheel. All of that goes out of the window. I did not realize this until I returned home to install the wheel. All I can say is WOW. Hopefully, the guy that did this gets to read it because you know what you did. I did not bother to call to complain because you were not man enough to own up to it. This is why brick and mortar stores will unfortunately soon be a thing of the past. read more

Talked with JP over the phone who was concise in answering my questions regarding the mounting of a rear tire. Since there was nobody else on the list I was first in line. Walked in and was immediately greeted\offered help by a young lady with green hair. Filled out a form, handed JP the tire, and just about the time I was finished browsing the store the tire had been mounted and balanced. JP was obviously a motorcyclist who was pretty knowledgeable. Because of him and the customer service the green haired young lady offered this store is now my go to. Friendly\knowledgeable staff, prompt attention, prompt service = ***** Thanks JP and green haired girl. read more

I was greeted immediately, like every time I've been in, by the two gentleman that were working. One of them, Ricky, asked if there was something I needed help with. I said yes, I was looking for a special helmet for an event I was going to. He spent a solid hour helping me find the perfect helmet for me going through all the options until I found the right one, then before I checked out the manager, Mel helped me find the last part I needed for my bike for it to be perfect. He ordered the part and got it to me just in time. Super grateful for theses guys! read more

Stephen was so helpful! Such care and personal customer service. Knowledgeable and thorough. Was able to return helmet no questions asked. Help me install armor in my jacket and anti fog my helmet. Helped me fit a helmet and jacket just right. read more