Started out, after arriving at my pre-scheduled appointment with the local Harley dealer…read more(McGuires), I was told they wouldn't be able to do the tune-up, 3 hole fluid change & a couple of other, smaller requests, i.e., change a cut timing belt & install new different bars, because they apparently don't work on custom Harleys; BUT... they recommended this shop, so I called and was told: "Sure! No Problem, come on down, we'll get it done!" I have to point out that I agreed that the job wouldn't be a big "rush" job... and the time frame was set at about 2 weeks or so.... However, at 3 weeks we had a few words about the delay & where things stood, and once AGAIN, I said: "Look, it's no sweat, BUT I want it done here in the near future"... another week goes by, nothing; ANOTHER week goes by and I call & am told "We've got it on the lift now... FRIDAY for sure". Friday comes goes, NEXT FRIDAY rolls around and there was "problems with getting the tank off & it'll be handled in the next day or two". It's now been 7 weeks, going on TWO MONTHS and still not done. I'm a patient guy, I understand set backs, unforeseen problems arising, yada yada yada... but enough is ENOUGH. FINISH THE WORK OR RETURN THE BIKE... I'm truly hoping the "Quality" of theirwork is exemplary and worth the wait... We shall see...

These guys are just what you want in a bike shop. Somewhat dusty, an old dog greeting you. Nothing…read morefancy, just generations of knowledge and experience working on Harley Davidson motorcycles. Want polished showroom floors and a computer generated invoice handed to you your a parts guy who only knows how to read numbers off a computer screen? Find an elderly couple wearing HOG vests and follow them to wherever they get their helmet intercoms fixed. Bah! Want fast accurate service or modifications on your baby? Kick Back is where you wanna go and Johnny is the guy you wanna see. Kick Back Cycle works

Don't bring your bike here. Dishonest. Told me $50 for them to haul my bike in because he lives…read morenearby and has to go anyway. Then jumped it up to $150 to bring it back? I had just had my handlebars and a new screaming eagle clutch put in by Harley less than two months prior. Then they call me on the phone saying I needed that stuff done. They will try to add anything for extra work if you're not careful. Then he told me after the Dyno, that I should probably sell my bike or get a new engine when I only need a new oil pump. Just beware. I would not recommend them to anyone. Is it that hard to find an honest mechanic these days? I am taking suggestions. Chris" customer service is the worst I've had for a mechanic in a long time.

Mike gets shit done! Excellent wrench. Been going there for 5+ years and always a good experience.read more

I managed to drive my vehicle slowly to the closest tire shop after finding my back passenger tire…read morehissing and loosing air.It was a little after 5am and had no choice but to wait until Les Schwab Tire Shop opened at 8am. To my surprise the lights and welcome mat came out just past 6am. I jumped out of my car startling the assistant manager Travis and asked if they were open? He said no they were having an early store meeting and that's why he was opening the front door. He asked if he could help me despite it being so early and proceeded to fix my tire. I want to acknowledge Travis for his true kindness and expertise!! You were my angel this morning, thank you so very much!!

The Team here at this Les Schwab is awesome-Antonio and Samuel went above and beyond!…read more I was having an issue with my tire pressure that wasn't resolving when filling the tire with air. The tire kept leaking air and I kept refilling it throughout the week. I was having trouble finding time to take care of it with my work schedule. I called after 5pm to see if they could fit me in. From the initial call to replacing the faulty valve, they were professional and on it! They also checked the tire for leaks and checked all 4 tire sensors. They were incredibly thorough and even stayed after they were closed to make sure it was resolved and safe. Thanks Concord Les Schwab!

From out of town visiting friends for the week My Road King…read morewent into limp mode and towed over there to Sonoma County Harley Davidson. Kathy did an outstanding job getting the bike checked out and repaired in no time. The shop also spotted some other maintenance items to get taken care of when I get back home to Grass Valley These are good people you can trust your bike with - Kathy is the best!

Sales wasn't helpful and didn't have what I wanted. They wanted me to get something bigger and…read morewithout a test ride. Parts department however very helpful. Unfortunately the guy with the most knowledgeable is no longer with them.

Exactly the type of care you would want when dealing with a mechanical issue 800 miles from home…read more I had bought a 24 RG in a NW state and my maiden voyage was riding it home with a planned adventure route and my wife on the back. Pulling out of the hotel that morning it went into limp mode. I had to have it towed about an hour to get to Iron Steed. (Put my wife in an uber for an hour ride to the airport) They were able to get my bike in quickly, identified the issues, both explained and showed me exactly what they were looking at, fixed the issues and had me back on the road within a few hours. A shout out to Matt in service and their mechanic (forgot his name) but everyone in the dealership was awesome while I was waiting. They gave me a ride to a local business so I could grab a bite to eat. Others took time with me answering questions and showing me options for add on's. I haven't had a chance to work with my local dealer yet but the bar has been set really, REALLY high. All the best and thank you again to the team at IRON STEED!

Do not take the California Motorcyclist Safety Program (CMSP) through Iron Steed unless you want to…read moretrain on substandard equipment, which will fatigue the muscles in your left hand due to a poorly maintained clutch. If you do take this class, indicate immediately that you wish to use the 350cc bike, not the 500cc. Additionally, consider how your performance of skill will be rated on an arbitrary basis by the trainers, even after satisfactory performance on the training runs. In short, this is a poor introduction to the craft. Do not recommend.

Like to shout out Luis and his technician Moe for there speedy and hassle free service…read more Luis was able to quote me a brake fluid exchange over the phone and also set a date for the service with in a few days. Sowing up was greeted by staff and pointed me to the direction of the service area to get the bike checked in. The staff was friendly and made sure the bike was checked in properly and notified me of any things that needed my attention like lights horns signals ect. The service was quick about 1.5hr I waitied and talked with staff about potential parts and upgrades. They test rode bike and I was on my way. Before I left Luis made sure to check in with me if there was anything else we could do or answer any other question about parts or service. I did not need anything else but thanked him for his time to ensure anything was to my satifaction. Thanks to the eagles Nest Harley HD and to LUIS and MOE in the service department!

Took the class and Dave is a good instructor. Very direct and tells you what you did wrong. I…read morelearned much from the class and will use what I learned from dave to the road and practice.

UPDATE: Sheriff Demetri, the manager of El Cerrito Honda, is a great guy. He took time to sit down…read moreand talk to me about the problems I was having getting defective material fixed in my Honda. Honda has a District manager named Larry O'Brien. His actions nearly lead to litigation. He denied a claim and refused to provide any substantial evidence to support that decision. If everyone at Honda were like Larry O'Brien, I would never have anything to do with the company. In addition, my contacting the main office in Torrance, California, was one of the most frustrating experiences I've had in a long time. I got such a runaround from them. I'm happy that I decided to go talk to Mr. Demetri. Fortunately, I think the problem will be resolved satisfactory due to him. Because it's not yet finished, I'm only giving four stars. Check back in for an update to see if I'm as enthusiastic in a couple of weeks!

My wife brought our 2019 Honda Accord to El Cerrito Honda for warranty work, not because the car…read moreneeded maintenance. We have a trusted personal mechanic who services all of our vehicles. Instead of simply addressing the warranty issue, the service department tried to upsell several maintenance items, including a coolant flush, automatic transmission fluid (ATF) service, tire rotation, and battery checks. Since our mechanic keeps up with the vehicle's maintenance, these recommendations were unnecessary and left us feeling like they were more interested in selling services than taking care of the customer. To make matters worse, we've repeatedly asked to be removed from their mailing list, yet the promotional mail continues to arrive. It's frustrating that such a simple customer request has been ignored. Honest service and respecting customers' wishes should be standard. Unfortunately, that wasn't our experience, and because of it, we won't be returning.

Easy and fast transaction , Tony is awesome, grace and Adam also awesome…read more Easy and fast transaction , Tony is awesome

We had been searching for our next vehicle. We had visited…read moremultiple dealerships, even almost buying a preowned 2500 that was only a partial fit. A truck here popped up on an internet search my husband did. It was perfect! Not only was it just what we were looking for it was also marked down because it was a brand new 2025 and this is 2026!! AND..... we scored 0% financing!!!! This detail makes spending this kind of money more comfortable for sure. Mauricio was our sales guy. Salesman of the year for like 10 years running and I can see why. He was patient and not pushy. Mike was our finance guy, obviously been there a while as well. Also nice fellow. We closed the finance portion after a test drive and then they filled the truck and detailed it while we ran home for the down payment we chose. The sticker on our truck read $79,170. In the end after taxes and fees in California mind you, we got it for 78k! And they threw in the first oil change! We love our new 2025 Ram 2500 Cummings 4x4! The entire experience was 5 stars.