I'm giving it 4 stars because they offered to partially correct their mistake. Also, the guys were friendly and respectful of my time (I wanted to get out of there as quick as possible as I had a long drive home). So, I'm willing to overlook the negatives and will shop there again. My only advice to shoppers is that you take the time to INSPECT the car/tires yourself, and don't assume their mechanic handled it.
I worked mostly with Leo, who is a friendly, genuine, and "I got you brother" kinda guy. And their show room is nice! I just suggest replacing some of the snacks, my Oreos were long expired. So far so good. Long story short, I bought the car with a trade-in. The deal was fair, but his dad (business owner) is a hard bargain and I wasn't able to negotiate down at all. Also, I bought it under the impression that they fully inspected the car and made it safe to drive off the lot. A wise old man once told me "never assume!", and that would have come in handy if I had remembered the saying lol.
On my drive home, (it was raining) the car was hydroplaning whenever I drove over soaked stretches of asphalt. It was a treacherous drive home and I could have wrecked on several [light-puddle-on-the-freeway] occasions. So, stupid me for assuming that the car was equipped with working tires. I didn't check because dealerships are supposed to take care of this. The 2 front tires were bald and compromised.
So, the very next day I had to spend $650 on a set of tires+alignment. Divinci Motors sent me a check 2 weeks later for $250, to cover what they thought was a fair price for the 2 front tires which were compromised. I appreciate that they offered to help. My actual cost to replace all 4 tires was $650. And trust me, I did my shopping around to get this down to $650 in the first place. And I had to go far out of my way for that deal. So they should have offered half of my cost since half of the tires were unacceptably bad. My 2 cents.
My message to the owner: Better experiences = referrals & return customers. I get that the economy is bad, and that you're hurting as a business. And I wish you the best luck staying afloat, believe me. Please just spend more time on quality control, ensuring cars leave your lot in better condition than they arrived from the auction lots. Otherwise people will figure out how to buy from auctions/mechanics directly. That includes good tires, not just an oil change. Overall, my chevy volt is still working great and I'm happy to report it only needed tires and wiper blades. This would have been a 5 star experience if I didn't need to spend money a day later, on basic safety. But overall, I still had a good value/positive experience with Divinci Motors. read more