I would NEVER recommend this company to anyone!!! And they actually don't even deserve 1 star. I had to choose a star rating. My honest rating is a BIG FAT 0!!!
First off, when they answer, if they answer, they don't sound very friendly. More like they're miserable and hate their job.
Here's the story of my experience with this GARBAGE dealership.....
So there's a particular vehicle that they have marketed on their website and Car Gurus that my son's been eyeing for the past couple of weeks. As of today, it has been on their lot for 61 days.
On 5/12/23, I finally made contact with the dealership and spoke with (unknown) salesman to sadly be informed that they have a potential buyer who "supposedly" put a deposit down. I offered to top that deposit, but the salesman wouldn't budge and told me they made a promise to the customer and have to honor it. Like, ok, I get that, but thinking, it should come with a due date, right?
He then informed me the buyer would be picking up the vehicle that following Monday, 5/15/23, OR Tuesday, 5/16/23. I was curious to know why was it days out for the buyer to pick up the vehicle, and asked if the buyer was traveling from out of town/state and he confirmed. So I'm thinking, ok, maybe he won't show and informed the salesman I would be calling back on Tuesday to get an update.
On Tuesday, I called and spoke with AJ and he told me that he doesn't know what's going on with the vehicle and that the buyer still hasn't come by to pick up the vehicle. He also informed me that the salesman who made the deal with the buyer (Eric) wasn't there, but to call back on Thursday to speak with him.
On Thursday, I called and spoke to Eric who "AGAIN"tells me exact same thing AJ told me on Tuesday, that he doesn't know what's going on with the car and that AJ was the salesman who dealt with the buyer. Great! Back to square one again! First it was Eric who was the salesman, now it's AJ!
At this point, I'm thinking, do these idiots know anything and why are they taking me in circles! Just bouncing the responsibility back on each other!
So I tell Eric, I'll call back tomorrow since AJ wont be back in the office for the rest of the day and he tells me to call early the next day.
So Friday comes along, I call, Eric answers, and tells me that AJ's not in, but will be back shortly. Ok, so I leave my contact number with him and he assured me that he would pass it onto AJ when he returned.
That never happened and I tried calling back several times that same day, and wasn't surprised that my calls weren't being answered throughout the whole day.
Now, it's Saturday, 5/20/23. I call, still no answer. Guess they got my number down now. Lol. ...So what do I do? I have my brother-in-law (let's call him JP) call the dealership and LOW and BEHOLD, someone answers. JP inquires about the vehicle and was informed that the car is sold, the buyer put a deposit down and will be by on Monday, 5/22/23, to pick up the vehicle. Same crap they told me 8 days ago.
End of story....
Today, I take a look at their Yelp reviews, and it ALL makes sense now. First off, they have more negative reviews than they have positive! AND to find out that their a "family business" makes it hard for me to believe that none of them had ANY idea what was going on with the vehicle. Just a bunch of numb nuts playing mind games with potential buyers!
You guys are very unprofessional and you really need to UP your sales/social/communication skills! I don't know of any dealership that doesn't answer their phones!
It's very simple! If you guys are completely SOLD on SELLING the vehicle to this buyer, than all you have to do is ANSWER/CALL/TEXT back saying it's SOLD, NOT TAKING ANYMORE OFFERS and TAKE IT DOWN FROM YOUR WEBSITE and Car Gurus so people won't bother calling, thinking there's still hope, wasting their time!!!
So now I'm left to think that your staff is ALL full of crap! Maybe a sales tactic to lure people down to their lot because you're so desperate?!?! Yup, that's definitely what it is.
After reviewing the many NEGATIVE Yelp reviews, and not getting any feedback from you guys was a blessing in disguise because it saved me the headache and troubles of being sold a lemon and having to deal with DISHONEST/UNRELIABLE/FOOLS!!! read more