If I could give this place a lower rating, I would. I brought my car in for a diagnostic, and when they identified the issue, they admitted they only performed what they called a "temporary fix" instead of actually repairing it. They told me they didn't have the necessary part, and that their quick fix would only last a day or two. When I asked about the cost for what they did, I was told I wouldn't be charged. Instead, they recommended I order the part through them and leave a $140 deposit so I wouldn't have to pay later when it arrived. A week went by with no update. I called on the 7th day and was told they would follow up the next day--they never did. After more than a month with no communication, I went back to request my deposit. At that point, the owner tried to argue that the $140 was actually a labor charge, not a deposit. This directly contradicts what I was told initially. I showed him the receipt/contract they provided, which clearly does not state that deposits are non-refundable. Instead of addressing this, he became rude and dismissive, even claiming he couldn't understand me when I pointed out the discrepancy. Based on this experience, I strongly advise others not to do business here. The lack of transparency, poor communication, and refusal to honor what was agreed upon is unacceptable. read more

Stay away from this place! The owner must be bipolar! He is extremely aggressive and disrespectful. I saw him arguing with multiple clients while I was there. I had to go back to his shop multiple times to fix something from the initial install and after paying for additional parts and labor, the same issues persist so I decided to just live with it until I can go somewhere else and upgrade the stereo. I saw him accusing customers that they didn't want to pay or that they were cheap but he was not clear on why the stated costs for installation keeps increasing. Every car is too sophisticated for the radio that was bought so he continually uses that as an excuse to charge more than what he initially quoted. Be ready to go back at least 3 or 4 times after initial install and be ready for his horrible demeanor to only gets worst. read more

Since my car is 14 years old, I tried to save a few bucks by having my car stereo and backup camera installed by this guy on Nextdoor. He couldn't get the backup camera to work, so I took it to Panchocruise Tunes in Vallejo. Despite the fact that he was very busy yesterday with many cars, he accommodated me as best he could and diagnosed the problem which turned out that the guy I hired had messed up the installation. Pancho could have been bitter that I took it to someone else first and I was now asking him to clean up someone else's mess. Instead, he assured me that he wanted to take care of me, but he didn't have the capacity to complete it yesterday afternoon, because the job was bigger than I naively described. He told me to come back at 8:30 this morning when he arrives and he would take care of me. I did and everything is working great and he was very fair in what he charged me. Lesson learned. Experience and longevity in the community matter! Just don't be an impatient jerk. We need to support quality, honest, local businesses like this. read more

1 Star: Absolutely Appalling Service & Shady Practices - Black Women BEWARE! RUN, DON'T WALK! I am writing this review on behalf of my girlfriend regarding her recent experience getting her Ignition Interlock Device (IID) calibrated at Panchocisco. The level of unprofessionalism, lack of customer service, and outright discriminatory behavior she experienced was shocking and unacceptable. The Calibration Nightmare My girlfriend needed her IID calibrated. The device was due, meaning her car wouldn't start. She called the mechanic's number--the only number listed on Yelp and the one he had given her--9 times over a period of time. He never answered. Because the car wouldn't start, she was forced to call a tow truck to bring the vehicle to the shop, incurring a completely unnecessary expense. The Unprofessional & Dismissive Encounter Ignored Upon Arrival: When the tow truck dropped off the car, the mechanic was sitting there texting on his phone. He didn't even look up or acknowledge her presence properly, only grunting, "I help you in a minute." The Unanswered Calls: When he finally engaged, she noticed his phone was sitting right there in his shirt pocket. She mentioned calling 9 times, and he defensively claimed he had "two numbers." Even if he did, the number she called was the public one he clearly had on him. When she pointed out that if he had just answered the phone, he could have told her she only needed to bring the device in, saving her a costly tow, he was dismissive. Personal Excuses Over Professionalism: His excuse for the negligence? "I have a lot going on," referring to his personal life, not his work. We all have personal lives, but that is no excuse for ignoring a paying customer's 9 urgent calls, especially when her safety and transportation were at stake. Shady Online Presence: Be warned: Panchocisco's Yelp photo is of a house, not the shop, forcing you to scroll through images to even confirm it's a legitimate business location. The Unmistakable Pattern of Discrimination It is critical to note a disturbing pattern: When my girlfriend was originally there for the installation, she was accompanied by a male family member, and the service was good. This time, she was alone. The mechanic was completely unhelpful, wouldn't listen to her, and seemed determined to give her the run-around. It wasn't until she called her male family member to come to the shop that the mechanic's attitude instantly changed. Suddenly, he was willing to listen, provide information, and attempt to resolve the issue. This is textbook bias and unacceptable behavior. Final Outcome & Warning Not only was the service horrible, but her car had to be towed back home because the IID ultimately killed her alternator. If you are a Black person, a woman, or especially a Black woman without a man present, please be aware of this shop. The service disparity based on who was standing next to her was stark and sickening. Do not walk, but RUN away from Panchocisco. Take your business elsewhere. read more

DO NOT USE THIS BUSINESS. YOU WILL BE SORRY. I took my truck in for a radio install. That was good. Good price, and fast. Then I made a mistake. I decided to have them do some more work. All I wanted was a Bluetooth kit and audio accessory wire for my iPod. I asked if I could see where they were going to stick the button and mike. I was rudely told "no, you cannot watch!" I said I didn't want to watch. I just wanted to know where the stuff was going to go. He said don't worry we'll let you choose where it goes. Then I show up and everything's already in place and he said they work too fast. Then I take it out and I find out that the iPod will not play at any loud volume at all. It did not work with the system. I told him to take it out and just give me the money back for the system and I'll pay for the labor and take a loss on it. He told me that he was not a corporation he was not ikea. And then he gives no money back at any time. When I tell him how it doesn't work properly he tells me that I don't know how to use it. He was also very rude and hostile to me the entire time. He's very hostile. If you look at the signs all around the shop you will see that he is ready for a fight with every customer. The place is a dark black cave. His workers don't speak english. He is rude and hostile. He's weird because when you're dealing with him he automatically assumes that you don't have any money. The first thing he said to me was "well you don't want to spend any money." and I said I never said that. Like an idiot I was ready to give him whatever he wanted. I just wanted a really cool setup. But instead I got some cheap garbage. Even the phone part of the Bluetooth didn't work. You had to turn the phone way down low or else it was all distorted. But he will tell you that he's been in business 18 years and he knows everything. Until you go to a real shop you will see how bad this place is. I gladly had another shop remove everything that he did. I lost $350 burned up just like that. But it's a lesson learned. I went there on a holiday because no one else was open and it was a big mistake. Don't make the same mistake. There's a great shop in San Leandro on lewelling Blvd that is incredibly professional. And everything they did is awesome I love it. And it was the same price. Stay away from poncho unless you want to be extremely frustrated and be treated like some kind of a fly that needs to be brushed away. I find it amazing that the guy is still getting customers. read more

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2007FJ cruiser, poncho and his team install the JVC receiver with Apple CarPlay backup camera and other features he took the time to explain the system to me and this work was done in a prompt manner with very good quality work, Will definitely be returning at some point for other work. Bob W read more

Another great job on my Tesla. These guys are top notch. This was a small job and they gave it prompt attention. Thanks, Poncho!

Good job muchas gracias Por tan buen trabajo mis amigos Tpo y metal lo mejor de lo mejor read more

PanchoCisco Tunes - Thank you - Car Stereo Installation Near Me - Vallejo, California

My son took his car to this place and the owner so F rude. Then my dad when to get some work done and I told him not to take his car there. Again the owner was rude towards him, he tells you one price and at the end tells you a higher price. All because his workers made a mistake and we have to pay for it? The hell!! Then the guy tells me that he only likes dealing with white people because they never ask why the price change. Then he yells saying that we probably are broke and can't afford it. The F is wrong with you dude??? Why you don't honor the deal you make with your customer?? It's a shame he is Latino and scams his own raza. Why be rude to the people that are taking you business and helping you feed your family ? Sad that we have people like this guy taking advantage of people. read more

I love this place and recommend it! I went a couple of years ago to have a Bluetooth stereo installed in my Honda which to this day I still have and works perfectly fine. I went a couple of days ago because I needed a Bluetooth stereo on a different car. They gave me my appointment and i got my stereo yoday and I am beyond happy! I love it and I'm over the moon! Of course common sense, if you're in a hurry like I saw a few customers come in and try to rush him and be rude about it, almost demanding that they get it done now... because they have stuff to do and places to be at. Don't be upset when he lets you know it takes time or that there's other people in front that have been waiting or that have appointments. Understandable tho, I had a shift I needed to work at later today that's why I made an appointment at a time where I am able to get it done without rushing. You cannot Rush a good job! And he gives you a ballpark time. These guys are totally professional and know what they're doing and like I said this is my second car I've taken to them and I have nothing negative to say and I am a happy customer! this is the only place I will go to get audio or anything I need for my cars. And the owner is just as awesome! Very professional and respectful and they make you feel comfortable, I almost feel like family lol! Oh and my stereo looks great! I'm in love..looks like my car actually came with it! read more

PanchoCisco Tunes - Picture doesn't justify how good and natural it looks! - Car Stereo Installation Near Me - Vallejo, California

Don't Ever I Mean Ever Come To This BullShit Place. They sold me a Orion amplifier CBT-4500.1D for $206. I figured I'll switch my amplifier and try something new. So I got it and was grabbing some food and watched a YouTube dyno video about the amp. I was lied to and call back within less of 15 minutes leaving still in the box. Said I couldn't return it because that's what they told me at first. The main manger said it will easy do 1,000 watts but not close. I reached out to Orion on several emails and was told the amplifier was only 600 watts at 2 Ohm. Just to fucking lie to just make a quick buck. Orion is doing a return policy and major slap in their face. NEVER EVER GO THIS SHOP FOR ANYTHING AND TRY ANOTHER PLACE. Jeremy P. read more

PanchoCisco Tunes - Car Stereo Installation Near Me - Vallejo, California

an hour ago i brought my car here for an android stereo. i dropped the car off and then got a call with an employee telling me that this stereo was not compatible. i literraly went in the car at the shop and showed the professional how to connect the fiber optic adaptor. so now they didn't finish the car the same day, then they called me all day saying when will i get there the next day. i picked up the car in the evening they made me feel real bad about waiting for me, after they took two days, ok waiting for me. when i got the car there were wire pieces and screws all over the place and this is the final straw. they installed the backup camera crooked two screws they nedded to screw in and crooked. then the auxilary lighting that turns on when headlights turn on was not connected on the stereo. this is the most unprofessional shop in the world. read more

PanchoCisco Tunes - Didn't connect the wire to illuminate the buttons on the stereo when headlights are on. (Real Pro's) - Car Stereo Installation Near Me - Vallejo, California

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Avoid at all cost! First day, I called to have some fog lights installed on my car. I called Panchocisco and he told me he had time to do it that day and to bring it in. After arriving, he tells me he is actually busy and unable to...so we set up another day for me to bring my car in. Few days later I bring my car in again. The owner told me it wouldn't take too long. 8 hours later they were still not done (they tried to insert the bulbs and housing without taking the tires or bumper off). He then tells me I need needs to lift my car up using a car lift and that I will need to come back another day as it is now closing time (I need my car for work so I am unable to leave it there). Couple days later Pancho tells me to come in and that this was the only time he could work on my car, so I leave work early to bring my car in. He then tells me he forgets the car lift was in use at the moments. There was a van on top of the car lift, how do you not see or forget about that... anyways, huge waste of time. 4th try: Pancho calls me to bring my car in again and it took him 5 hours to finish. Lights are working, but he drilled a hole 2-2.5 inches in diameter below my steering wheel without telling me or asking me???? Who does he think he is? Lights are working so I just want to go home. Next day I noticed the lights were not properly installed, and the box that contained my bulbs now has 6 screws left in the box, he only used 4 (2 each side) screws to install my light mount..but apparently this "isn't his problem." So I decided to learned how to take apart my bumper and properly screw everything into place. All in all, it was much quicker to learn the process myself and would have saved me time, stress, and money if I had just done this from the beginning. I am by no means a car expert, but did it with much less time (4 hours to read and perform the set up) and effort compared to Pancho. I did not need a car lift and did it right in front of my house. Pancho is a huge waste of time who takes but does not know what he is doing. The experience here was horrible. I would greatly advise to stay away and look into all the other auto shops in the area, lots of good places in Vallejo and nearby cities. Side note, this will most likely get taken down. Many many people have reported Pancho removing their 1 star reviews because he does not agree or appreciate the honest reviews. He needs to wake up and use these reviews as a lesson to improve. read more

F*** this place this guy acts like he is the shit every time I go there he treats me like I'm broke and not willing to pay and always try to make jobs seem bigger then they are DONT GO THERE read more

Jun 5 2019 0935 hours First of all let me say Pancho and his expert employees are the best this morning I had a issue with my speaker box in the trunk one of his expert installers notice that a cable line had been hooked up to the fuse box witch he said was very dangerous he took the time to fix the issue and place it where it belonged on the battery these guys are the best I drive Uber and Lyft all my passengers I recommend to come here WARNING DONT GO ANYWHERE ELSE ESPECIALLY TO THOSE DUMMYS THE BEAT ON SONOMA BLVD STAY HERE WITH PANCHO HE WILL TAKE CARE OF YOU AND HIM AND HIS STAFF ARE THE BEST I am saying this because of my experience coming here I know what I know because I see it with my own eyes great customer service number 1 read more

PanchoCisco Tunes - Car Stereo Installation Near Me - Vallejo, California

Terrible terrible service I'm not the only one who the owner has been rude he's a racist towards anyone And never honors the original pricing he give his dumb employees always make mistakes and then the owner charges you more money because of their mistake go to broadway audio instead I should've been there to start off read more

Panchocisco Tunes sucks! Slopy, unprofessional work, and Mr. Panchocisco likes to change the prices after the work is done saying "It was a hard job" so he charged me about $100.00 extra for a shitty job. He even had the nerve to ask me to go across the street to the gas station to pull out $200.00 cash, so that he could give some money to pay his employees, seriously WTF! to make matters worse no sound came out of my speakers in 3 days..I decided to drive a lot further away to get the job done correctly...they told and SHOWED me all the fuck-ups Mr. Panchocisco did and I took pictures of it....unprofessional work, last minute price changes...Mr. Panchocisco will straight up lie to your face or say with confidence he can "do jobs" for you only to bait and milk you for money. Absolutely NOT RECOMMENDED! read more

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The owner is rude and has no respect towards his clientes. I would NEVER recommend this place to nobody!! I bought some subs off this guy and he told me they'll be ready in 2 weeks. After going back and forth for 6 month I finally got my subs. Never again will I deal with a peace of **** owner like that again!! read more

I needed to replace my front and rear door speakers due to a bad install by a neighbor that claimed to have experience. Lesson learned if they don't have a shop or the price is to low, go find a shop. So that is exactly what I did, on my way home I stopped by Ponchocisco shop located at Tennessee and Sonoma Blvd. When I arrived I was greeted by the store owner, after explaining what I needed done he scheduled me for a same day installation. The installers did a thorough vehicle check before starting the work which was more than what most shops do and was another reason to feel confident that they would do an exceptional job. During my wait I had good conversation with a friend of the shop owner, needless to say time flew by and before I knew it I was sitting in my vehicle listening to the new component system. The new sound was a huge improvement over the previous system the installation and workmanship at Ponchocisco Tunes was top notch. read more

PanchoCisco Tunes - Car Stereo Installation Near Me - Vallejo, California

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Definitely 5 stars from me! Pancho really knows his business; carries quality products and very competitive prices---wonderful, friendly customer service. Please add an extra 5 stars for the young man calling me to inform that I had forgotten my charge card! I live in Vallejo and prefer to support local business. Pancho Cisco and crew took care of all my needs ....will definitely return for any other electrical and some mechanical service I may need. read more

$125 an hour for rude dipshits to work on your car and screw up everything. My camera won't adjust to see anything and they hid my tweeters and did not install them. Ripoff shop AVOID read more

Much love to Pancho and his crew: Tony, Martin, Enrique, Walter, Isai (forgive me if I forgot anyone)!!! From the moment I stepped in the door customer service was impeccable. I explained my issues and they hooked me up with a great and thorough job. While they were doing my install, they discovered a wiring problem and fixed it for me. My system sounds awesome!!! Fair prices and they work with to get you what you need. Dismiss those negative reviews, and give Pancho and his team a try. I will definitely be coming back. Thanks again guys!!! read more

They did a very good job with my tint on my Hyundai sonata. their customer service was very up to par and I will go again and we're for anybody to them they do very good job read more

BEWARE!!! Worse experience ever! Quoted me one price for smart radio installation. When I came to pick car up, he decided it would be $100.00 more than agreed upon, due to it "being more difficult than he thought". Didn't honor his original quote. I paid it, for peace sake. Had agreed that he would make my steering wheel controls work. They did not. Back up camera was out of adjustment. Turn signal suddenly didn't work. Brought it back to make corrections. Came at 9:30; was told to wait an hour. Didn't leave until 1:30. Will never do business here again. Turn signal still not working. Assuming the bulb just went bad, all of a sudden. Coincidence? read more

I have had a wonderful experience here. The staff is very friendly and knowledgeable. They treat your car better than any shop ive to so far in the area. There prices are better than most. I started out just getting a new radio but after seeing there work ive had a ton more stuff done. I even brought in my wifes car and she is so picky about her car. No matter whats done she will always find something thats not right but not in this case. Her car was completed on time. The right way. And at the price agreed on. They have won me over. There doing more stuff to my car and my wifes next week. read more

Horrible service, manager was rude and took way longer than 20 mins he said, and confronted to give us attitude

This guy broke my ignition, broke my dashboard, grounded from my truck's PCM, and costed me over $2000 in damages that Triton had to fix because I have a diesel truck. He won't be in business very much longer because I am pressing charges on him and I have the California Board of Automotive Repair making a case against him. He clearly doesn't know what he is doing! If you go to their Facebook page I have a better description with pictures. Don't trust these guys! read more

My wires got melted and my fuse kept going out several times I never had an issue before. I had to take it somewhere else to recheck everything. Pancho and his crew did a sloppy rushed job thinking he can hide his sloppy work. The wiring was not connected properly that it was causing the fused and the wiring to burn out. Dont trust this place do not trust this place by all means. He doesnt have all then warning signs posted all over his place for no reason. He is known to do crocked work and get away with it. read more

I would never recamend this place to anyone for window tint, shitttttyyy work and none professional i wish i could give them a 1/2 star! neeevvveeerrr go there!!!!!!! If you want a great professional window tinting job Go To( AUDIO HOUSE in NAPA) they also do some of the greatest Audio Work TOP OF THE LINE PRODUCTS WITH THE BEST CUSTOMER SERVICE AND A CLEAN USABLE RESTROOMS! read more

Super unprofessional aggressive attitude will never go back there again From 1 to 10 his customer service is a -20 and he has very bad customer service very very aggressive for no reason I am in shock he is in business read more

Worst customer service EVER and they should be sued for fraud, clearly, they do not know what they are doing. My car had a perfectly good radio but I decided to upgrade to a nicer radio and to have a camera installed as well. They sold me a POS radio after I told them I wanted a radio where I could use Auto Android. They put in a cheap radio and charged me $300 I did some research on the radio and found out it was a radio I could have purchased at Walmart for $40. I took the car back and asked for a better radio and once again said I wanted to be able to use Auto Android they said bring it back and they would install the better radio I took my car back and they installed a radio that only used Apple Play, not auto android. I took it back and they said they had to order the correct radio and it was going to be more money, I paid the money the radio arrives I take my car back they install the radio and none of the buttons on my steering wheel are working. I have to take the car back again. I take the car back they said I have to purchase a device for the steering wheel and the buttons will work, nope, still not working. Then they install another radio with the auto android I literally drive 3 minutes away from my home and the radio died. I drive back and they say it's going to take 3 weeks to get a new radio so I select another more expensive radio. I go to pick up my car and there is a wire hanging from the back window and they used double stick tape to put a microphone on my dashboard and there's a big black wire hanging underneath the dashboard right next to the gas peddle and they told me the radio was not compatible with my car for the auto android, they finally figured out it was indeed compatible they had not connected a wire. I had I told the guy I have been back here 9 times and you the work is crappy and you're not fixing anything you're making it worse. He tells me to go ahead and give me a bad review people are still going to come anyway. They have signs posted all over their shop about customer service and if you complain they will not help you. So I kept quiet for a long time but not anymore. So now I am going to another place in Napa, customer service is already 1000 percent better and they actually know what they are doing. I will be taking this place to small claims to retrieve the money I paid them and what I will have to pay the new place to fix the problem they created. See you in court! read more

Oh hell no! This guy might do well on low end cars, but I would never recommend him for the high end stuff. We took our car into him, and he literally begged us to let him work on it claiming he was sick and tired of working on ghetto blasters. I kid you not; he said this to us. Then the guy proceeds to do such a garbage job, that we had to pay someone else $500 bucks to take it out! This is what we found: duct taped speakers in, ran wires along door-jam unprotected from friction rub, improperly installed flip-top head unit, so the thing would open and immediately shut without being able to change settings. The list goes on and on. Then we try to call him and for days he's dodging our calls on both lines. I swear to God every bit of this is true. We finally started using alternate phones because he had our numbers ID'ed. When he answers he hangs up, We went to our credit card company for a partial resolution. The rest, including the equipment because we returned it, he kept and we haven't seen or heard from Pancho (not his real name) ever since. If you're going in for a $200 job on a car you don't care about, maybe this merchant is the guy for you. But, if you're bringing something substantial in, consider this review fair warning. BAD NEWS!!! read more

These guys right here are the truth, they put in the work to make sure their customers are happy. Couldn't have asked for better service and price. I will for surely recommend people to this place for their headlight and audio needs. Absolutely great. read more

PanchoCisco Tunes - Car Stereo Installation Near Me - Vallejo, California

If you like the bait n switch routine with price and length of work then go here.....i literally had to tell them "Stop The Work" before doubling the initial price agreed upon . read more

If anyone is looking for fast service and affordable prices for car alarms Pancho is the man to go to. I have a '98 Honda Civic & someone had been trying to break into it. It already showed that they had tried to dig through the driver side lock. At this point you couldn't even open the drivers side. So I needed to do something to arm my car other than a putting a club on it & I was so worried I'd have to spend a large chunk of $ to do this. Of course, I searched Yelp & Pancho Cisco came up with some pretty good reviews. So I called Pancho. I told him what was happening & asked him for his advice. He suggested to install an alarm for the simple fact that if they did break in, they wouldn't be able to start the ignition. That seemed reasonable to me AND he was able to do the work that day. This was comforting to know because it was the only day my husband & I had off together & we just wanted to take care of it in 1 day & get it over with. Everything went really smooth. We took the car to Pancho within an hour, we chose our alarm system & left the work to Pancho. He charged me $300 for everything. I really didn't do any research on prices but I was ok with it for the following reasons: It was short notice No appointment needed Pancho was very knowledgeable One stop deal, he had everything in his shop. No need to order anything. At the end of the day, when we drove our car home we noticed the radio didn't work. We called Pancho back & with no problems, he said to take it back & he could fix it. And that's what he did. What really made me a satisfied customer was Pancho knew what he was talking about, he gave an affordable price & he got the job done. And what more can you ask for? Great customer service at the front counter as well. Idk the guys name but he didn't ignore us while we were waiting for Pancho to come out to talk to us. He assured us Pancho knew we were there & he'd be right out. You don't experience great customer service like that anymore. I could tell that these people genuinely had a business they cared about & wanted people to come in & receive great service. So please support Vallejo businesses. Pancho is a no-nonsense guy & will take care of you. read more

Beware Beware Beware Be very careful when you are choosing a company to install an after market stereo. I was quite surprised to find the quality of work very poor. Every time I turn on my new stereo my hazard light start flashing. Every time I change tracks my inside dome light lights up. I am now afraid to drive my vehicle. I tried to have them fix it but other things just start happening. I am thinking about taking public transportation and selling my car. Please do your research before choosing a stereo shop read more

PLEASE NOTE: PANCHO'S DELETED MY ORIGINAL REVIEW, PROVING THEIR ATTEMPTS TO SILENCE ACCURATE REVIEWS. PLEASE BE AWARE OF THIS ESTABLISHMENT I typically do not write reviews, but I feel compelled to write about my experience with Pancho Cisco. By far, this is the worst customer service I have ever experienced. It started a few days before Mother's Day. My son and I wanted to surprise his mother by installing a new radio into her Chrysler 300C. Because the radio arrived just before the holiday we had a short time to find someone who could get the work done quickly. To our gratitude Panchos stated that they could have it done on time. So we bring the car in. The owner, Pancho, greeted us and stated that he did not have the harness needed for the job... Mind you we spoke to them on the phone and they stated all was well. Okay, not too bad. Pancho said they could use a universal harness to get it done on time. We shook hands and the deal was made. Pancho said it would take several hours and to expect his call. Hours pass and no call. We finally got tired of waiting and drove on over to check. We waited in the waiting area for a long time. Finally Pancho came over to speak with us. He stated that he could not install the radio(which was a BOSS model) because the radio wasn't compatible with the vehicle... I should have walked away at this point because in hind site this just doesn't make sense. Anyways, I took him for the expert and went home to order another radio, a Pioneer model. A couple days pass, mothers day has came and went, and we finally had a the new radio. We return to Panchos, and as before he stated that he would call a few hours later when the job was completed. Again, no one called, and we had to go on over on our own. When we arrived, all looked well. We parted ways, thinking the work was done without error. After driving for a few hours, we noticed that the radio feature wasn't working. There was static, an antennae error. We called Pancho again, and he said to bring it back and he would take a look. So off we go, once again, to Pancho's. He said he would fix it and to leave it again; he would call when it was done. Hours go by, AND AGAIN we had to just go when we assumed the work was done. When we arrived, Pancho and I engaged in some conversation. He proceeded to speak in spanish as I am also latino. He then goes on to say how I and all other latinos are demanding, that we cause issue for him, unlike his white or black customers. I was in shock, and for fear of him not completing the work on my car I chose to say nothing, but in my mind I was infuriated. He assured us that everything was fine and we left. But again, we realized that things were not right, the radio still didn't work(though less static) and the radio buttons on the steering wheel did not work. Off to Pancho again. By now we were pissed, and just wanted to get the work done without further incident. Pancho comes over and has the audacity to say that it was our fault that we kept having issues, since whenever we came he had many people, as a result he could not focus on our car. I had no words when I heard this. I simply could not believe this man. I began to consider that he might be "special", and perhaps did not take his meds. He said that we needed to write him a sticky note, noting the issues with the car. If I am paying you to install a radio, you should check that everything works before giving it back to me. But I digress, anyways, he again said all was well and we took off. It wasn't until a week later that we realized the bluetooth was working. That was the last straw. Instead of taking it to Panchos(mind you, I've been to this place four times!!!!!!!!!!!!!!!!!!!) I decided to go to another local place called Broadway Audio. After explaining everything, the guys here said that we are the fourth customers to bring in a car that was worked on by Pancho. On average, there are 4-5 customers a week that come here after seeing Pancho. The guys told us not to worry and they would make it all well. When we went to pick it up, everything worked fine!!! Not only that, but the guys cleaned up the work done by Pancho. They even took two pictures of how Pancho left the wires, which were exposed and left to touch the internal mental, which could have burned the computers in the radio and the car. These guys at Broadway Audio were amazing, fixing all of the work that Pancho had done. After what these guys said and done, I called Pancho's and asked for my money back. They said yes, and I went over a few days later to retrieve it. Once I arrived, I was told that I could not get my money back. I was seconds away from exploding. Another thing I failed to mention earlier is that Pancho drilled a hole, the size of a quarter, into the center paneling for a switch of some sort without my consent, resulting in hundreds if not thousands of dollars to repair. DO NOT GO TO PANCHOS read more

This place is no good when it comes to audio and effects they put new speakers in my car and had to go around my car lights for some reason just to put it in but didn't last time by the time my car was done I had wires hanging, screws missing I can go on and when I ask for them to fix it I was told this is not there problem I would have to pay again after they messed up my good money I gave them oh yeah did I say I couldn't get a refund for the horrible job they did but this is just me don't let your experience be like me.... read more

STAY THE F#*#K AWAY FROM THIS PLACE!!! 4 REAL I had them install a system in my caddie a couple of months ago and it was ok but then I went back to have them change out my deck/stereo bc I didn't like the deck I had so I paid them 90$ to swap decks for me and damn what a mickey mouse job they did the deck is hella crooked and is falling out of my dash I'm livid I could paid my tweaker neighbor 20$ to do a better job than that come on Pancho are u 4 real?? I heard this place was a hack but I thought I'd give him the benefit of the doubt ya know but save your self sooner time and $ ima stick to the OG spot in Vallejo thanks read more

If I could I would give this place a zero !!!! The owner is rude bipolar and disrespectful!! I went here looking to put a Stereo system in my car gave him a deposit and made an appointment to come on another day. Before the appointment date I call to check prices and he went crazy and that he didn't have time to talk so I go in on my appointment date and he refuse to do the work on my car said he thinks I would be a problem all cause I asked for pricing! He started yelling at me when I got there and when I was leaving he was arguing with another customer over prices ! What a jerk ! WARNING DON'T ASK FOR PRICES just let him charge you what he wants cause it seems that's how he works ! Unless you got all day to waste this is not a place I recommend !!!! read more