PLEASE NOTE: PANCHO'S DELETED MY ORIGINAL REVIEW, PROVING THEIR ATTEMPTS TO SILENCE ACCURATE REVIEWS. PLEASE BE AWARE OF THIS ESTABLISHMENT
I typically do not write reviews, but I feel compelled to write about my experience with Pancho Cisco. By far, this is the worst customer service I have ever experienced.
It started a few days before Mother's Day. My son and I wanted to surprise his mother by installing a new radio into her Chrysler 300C. Because the radio arrived just before the holiday we had a short time to find someone who could get the work done quickly. To our gratitude Panchos stated that they could have it done on time. So we bring the car in. The owner, Pancho, greeted us and stated that he did not have the harness needed for the job... Mind you we spoke to them on the phone and they stated all was well. Okay, not too bad. Pancho said they could use a universal harness to get it done on time. We shook hands and the deal was made.
Pancho said it would take several hours and to expect his call. Hours pass and no call. We finally got tired of waiting and drove on over to check. We waited in the waiting area for a long time. Finally Pancho came over to speak with us. He stated that he could not install the radio(which was a BOSS model) because the radio wasn't compatible with the vehicle... I should have walked away at this point because in hind site this just doesn't make sense. Anyways, I took him for the expert and went home to order another radio, a Pioneer model. A couple days pass, mothers day has came and went, and we finally had a the new radio. We return to Panchos, and as before he stated that he would call a few hours later when the job was completed. Again, no one called, and we had to go on over on our own.
When we arrived, all looked well. We parted ways, thinking the work was done without error. After driving for a few hours, we noticed that the radio feature wasn't working. There was static, an antennae error. We called Pancho again, and he said to bring it back and he would take a look. So off we go, once again, to Pancho's. He said he would fix it and to leave it again; he would call when it was done.
Hours go by, AND AGAIN we had to just go when we assumed the work was done. When we arrived, Pancho and I engaged in some conversation. He proceeded to speak in spanish as I am also latino. He then goes on to say how I and all other latinos are demanding, that we cause issue for him, unlike his white or black customers. I was in shock, and for fear of him not completing the work on my car I chose to say nothing, but in my mind I was infuriated.
He assured us that everything was fine and we left. But again, we realized that things were not right, the radio still didn't work(though less static) and the radio buttons on the steering wheel did not work.
Off to Pancho again. By now we were pissed, and just wanted to get the work done without further incident. Pancho comes over and has the audacity to say that it was our fault that we kept having issues, since whenever we came he had many people, as a result he could not focus on our car. I had no words when I heard this. I simply could not believe this man. I began to consider that he might be "special", and perhaps did not take his meds. He said that we needed to write him a sticky note, noting the issues with the car. If I am paying you to install a radio, you should check that everything works before giving it back to me. But I digress, anyways, he again said all was well and we took off.
It wasn't until a week later that we realized the bluetooth was working. That was the last straw. Instead of taking it to Panchos(mind you, I've been to this place four times!!!!!!!!!!!!!!!!!!!) I decided to go to another local place called Broadway Audio. After explaining everything, the guys here said that we are the fourth customers to bring in a car that was worked on by Pancho. On average, there are 4-5 customers a week that come here after seeing Pancho. The guys told us not to worry and they would make it all well. When we went to pick it up, everything worked fine!!! Not only that, but the guys cleaned up the work done by Pancho. They even took two pictures of how Pancho left the wires, which were exposed and left to touch the internal mental, which could have burned the computers in the radio and the car.
These guys at Broadway Audio were amazing, fixing all of the work that Pancho had done.
After what these guys said and done, I called Pancho's and asked for my money back. They said yes, and I went over a few days later to retrieve it. Once I arrived, I was told that I could not get my money back. I was seconds away from exploding. Another thing I failed to mention earlier is that Pancho drilled a hole, the size of a quarter, into the center paneling for a switch of some sort without my consent, resulting in hundreds if not thousands of dollars to repair.
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