From time I asked for help on parts to the time I got the items I needed, I got nothing but great service from the staff. I would shop at this location again. read more

Angel was very helpful. Needed some spark plugs and he found the ones I needed for my vehicle.

The clerk was awesome! Didn't get her name but she was super helpful and efficient in diagnosing what was wrong with my car. She also gave me multiple alternative pricings for the part I needed to replace. read more

Best Auto Zone in Vallejo. Billy was so helpful and knowledgeable about car. Not to mention his customer service is awesome. Thank you Billy and keep up the good work. You're so young and have your whole future ahead of you. read more

AutoZone - Auto Parts & Supplies Near Me - Vallejo, California

I was in desperate need to get my car key fob working. Heath assisted me with getting the fob open and putting in the battery. Heath was very helpful and friendly. He went above expectations and met all the needs we had and said he'd be happy to help us again. Thanks Heath you were a life saver. read more

the workers are helpful but the company is trash. I went in and waited about 15 minutes trying to buy an alternator. I saw about 6 checkout lanes with computers but I didn't see one worker checking people out. the security was stopping shop lifters but nobody was actually checking out customers who wanted to purchase items. One worker went to the back and disappeared, the other worker was busy on a call at the customer service desk. I got tired of waiting and left because the line behind me grew from 1 person to 7 people. I don't know if they can't afford to hire more workers or if it's just a Vallejo problem because it's the same at the grocery stores around here as well. all these checkout isles, long lines, and maybe 2 people max checking people out. no self checkouts anymore because people here will steal everything. spend more time waiting in line than searching for products. my cousin got layed off by autozone, and they don't have enough workers to even check me out. what is going on??? read more

Amazing costumer service! Super nice and helpful. The manager Elizabeth answered all my questions and changed my battery! I will be returning read more

gerardo r he's amazing he helped great he has wonderful patience it's the auto zone 4011 sonoma please come here to get your help if needed services read more

I don't understand why this store has a poor rating. I am a regular here and I always get treated well! The management team (Erwin and Carlos) and their sales reps are always extremely helpful. They never second guess me or try to belittle me (common occurrence as a girl walking into an autoparts store), and I always get what I need! read more

Bought a cylinder head from the springs road location, it didnt come in and no call say they couldnt get it. Called this store who offered to order it from a different vendor for 200 more. Ordered that one and it was corroded and the cams are rusty. Asked if they can maybe get me another one and I have been told several times the manager will call me. No call AGAIN! Called again today and now they want me to bring the head back for a refund as per their also not knowing how to pick up a phone district manager. Go to oriley or LITERALLY ANYWHERE ELSE! District manage number goes to a voice mail that does not get listened to. If I could I would buy this company just so I could FIRE EVERYBODY WHO WORKS IN THE ENTIRE COMPANY! Garbage customer service and products, ya got me this time but it wont happen again. read more

I see most of the bad reviews are not that recent. Every time I've stopped at this location the staff has been attentive and helpful. This location has had 4/5 things I've come for in the last month and even has a smog test center right next door! They are also literally across the street from another auto part place but autozone has the bigger selection and better prices. read more

Won't honor warranties for anything, even if you have a receipt. They straight up told me they don't care if you just walked out and back in with a headlight bulb, they don't honor anything resembling a warranty. I don't know if they honor any inventory's warranty. Feels scummy at best. No idea if this is corporate policy or if it's locally owned. The same man has been in there every time to deny me a replacement for a bad part. He doesn't seem pleased to say no but he sure doesn't do anything to make it sound like this isn't some black market. read more

I ordered an item online to do a curbside pick up. 3 hrs passed.. no email. So I called at about 3 1/2 hours.. the person on the phone was unprofessional. I was told that the item wasn't in stock. Waited just to to be told this. They had an item, same price.. one number off. I was told I'd have to go into the store to get a refund. I had my two small grandchildren with me, the reason I opted for curbside. I called their corporate office.. but never received a call back. And still no refund. read more

I bought a reman power steering pump and I gave them my core at the same time The pump Had strip bolts so I had to return it and when I went to return it they wouldn't give me back my pump they said that they paid me $30 for my pump but when you buy a part it's an extra $30 if you don't have the core but they tried to tell me that they paid me $30 for my core and will not give me back my core so when I went to buy a new one I had to pay an extra $30 because I had no core because they wouldn't give me my original pump back. Do they know what they are doing if I do a return they have to give me my part back it's not there's They didn't have any more u stock so I had to drive to Fairfield to get another one. read more

Every time we come in to this store we get the best service ever ! I Called yesterday to see if they had a alternator and the guy that answered the phone was courteous, polite and very professional! So we ended up Coming in today and the guy that took care of us was polite , courteous and professional! We needed to order the part so we ordered it not expecting the item for at least 24 hours and around 530 tonight received a phone call letting us know the part we ordered was in ! I highly recommend this auto parts store as the employees are courteous, kind, professional and the prices are the best in town ! read more

I have Always went to autozone in Vallejo California all the employees are awesome real awesome awesome I've had no problem bringing back auto parts their warranty is awesome Jon M, Help me last Friday I came in with my battery Wasn't working proper and Jon, he Hooked Up the charger battery and 3 insane my battery was dead completely he armacally went armackley went in the store look me up in the machine pour another battery and like a gentleman and like a oral mechanic man who cares about his customers came out and hooked the batteries backup in my car I give 99000 stars to this store thank you so very much for having some awesome employees please train all the other autozones throughout the world especially Vallejo To be awesome like this story this story is again thank you very much.. read more

So I went to buy some things to fix my car including some much needed antifreeze. Got home, fixed the car, went to put the antifreeze in and the bottle had already been opened, I thought maybe it was an accident, poured some out and it was water! Called back and they put me on hold for 15 min, hung up and called back, on hold for another 15 min, called back asked to speak to the manager and they tried to put me on hold again so now I'm writing this review! Worst customer service ever!!! Better off going down the street to O'Reilly Auto Parts, they are faster, they answer the phone, and most the employees there are from this autozone and will tell you how Terrible this place is! read more

It was raining one day and I had a blown tail light. A sales associate by the name of Mary came out in the rain and installed my lightbulb for me free of cost. Great customer service definitely worth taking a stop by there. read more

On my up to Sacramento in the rain on 12/5/18 and my wiper blade flew out of place in Benicia. Stopped into Autozone to buy replacements. Ryan H not only helped me choose the correct sizes. He put them on for me in the rain. I would have been hours trying to figure out how to get them on. THANK YOU RYAN! You saved me lots of much needed time. read more

So manager Caesar says I cant take pictures of a tool box set because some other people took pictures and Robin but that inconveniences me as a customer to send pictures to my mechanic so I can get my car fixed in a more timely manner very unsatisfied with being yelled at from across the store to not take pictures quite humiliating and embarrassing for him and me read more

Guys were all great and this employee named Kay, went over and beyond. He walked me through a basis battery installation and gave me an A to Z in battery maintenance. Good job AutoZone read more

I currently work here and I do daily basis inventory and the truth is employees stealing from company.

Just had my battery tested I needed a new one and there was this very nice lady who change my battery I received excellent service from AutoZone today read more

I was looking for wheel covers for my Subaru. I stood in line hoping to talk to a representative. I was the one person in line. There was one young man helping a customer and answering phones (he looked helpful and busy) and four other employees. All the other employees saw me and didn't acknowledge me for at least 15 minutes. Finally, a gentleman did help. He was moderately helpful but by then I wasn't feeling very appreciated. Go to Napa Auto Parts. read more

POOR Customer service. Stood in line (by myself with no other customer around) waiting for my turn, after 2 minutes another gentleman waits behind me, then a third walks right up to the register to the elder male cashier who helps out the person who walked up to him rather than take the next person in line. After the gentleman completes his transaction, another person is helps who arrives just in time when the other person's transaction is complete. I asked if there was 1 or 2 lines and was informed there's only 1 LINE!!!??? Then why were we helped out next?!? No apologies for the inconvenience or oversight. Nothing. Disregarded as they continued to help another customer who walked up to the next register while the gentleman behind me stood waiting for our turn. Bad customer experience! I walked out. Never coming back to bring this place business again. Time of day: Thursday, October 24, 2019, around 4:30PM. read more

I ordered an item that wasn't in stock, but would be delivered the next day for me to pickup. When I came to pick it up, the employees had a hard time finding it. After trying to contact their manager with no luck, they told me to come back another time to talk to him. They don't specify the manager's hours. Their demeanor tells me their higher-ups don't really care about them, therefore they don't care about their customers. read more

Really good customer service. I came in with concerns about my car and I was able to purchase the item and have it installed in the same day. Thank you, Jonathan! read more

Poor customer service. I called to ask for a part, put me on hold and never came back to answer the phone. Just lazy workers.

Most of the employees in this store seemed like they were high on something and was super lazy. I asked for a specific brand of brakes and instead of checking the computer if it was in stock he just flat out said that they didn't have it. Like dude, if you are not happy with your job go find something else. I'm never coming back to this store cause over all the customer service sucked. read more

I'm not sure how many words I can use to basically say that the people that work here - are absolutely Lazy.

Terrible place! Customer service does not exist here. Folks over at Auto Zone Admiral Callaghan are way nicer and more helpful.

Every time i go in regardless of it i ordered items online, need help changing a item or checking fluids, the staff is extremely helpful. Adrian goes above and beyond with customers and Cameron is very helpful as well. Always makes the visit a pleasure. read more

I'm a 60 something guy that can do most minor maintenance on my car. I bought wiper blades there that were different from the old ones and f**ked them up installing them. I took them back and this great Latino manager (he spoke Spanish with some of the customers) straightened out the problem in 5 minutes and I was on my way, no muss no fuss! This will be my new regular auto parts store. read more

i ordered 2 sets of wheel bearing for my honda accord 2015 friday morning and paid with my visa card.I was told my order will be in the store at 3pm Friday .They called me the following day Saturday Feb.02 that my order is ready. I went to auto zone to pick up my parts and they only have one and need to re order from the wearhouse and i can pick it up @5pm later the same day. I called them the next day Sunday and they said they need to re order again and they have no idea when i can get my parts while my mechanic was waiting for the part. I end up getting my refund for my order from Autozone and buy the parts and Oreily after 3 days .Never order at auto zone parts the service was horrible. read more

The parts men at this store is so helpful. The two times I've been there, they go out of their way to check your car to make sure that you are getting the right parts for your car. read more

This review is about the customer service I received from Jefferey I believe that's his name. He helped me out with a cv shaft I needed. Very honest guy and I appreciated his help. Definitely will shop more at this autozone because of the help I received. I was waiting on him to grab my part and all the other associates asked if I was already being helped. I don't think I've ever been to a autozone where the employees actually assisted people so fast. Thank you guys again. read more

Slow and lazy employees! They talk to each other and not pay attention to the customers. The lady in front of the line was asking a question and the guy behind the counter just walked away. read more