I made a purchase of a battery for my BMW. I was told by the sales erson that if the size was…read morewrong to bring it back. I did bring it back becasue the amp were wrong. They refused to refund my money or give me a strore credit. The manager Amy promised to call me back, to date has not. I have been a loyal customer even though that I pay a higher price for most parts. I still have been their customer. I had to dispute the CC charge. It is sad that I will never support this local business and I will let my friends know as well. I hate to YELP any business. I could have continued to be a loyal customer but sadly will not. They have my battery and they still have my money.

I was hung up on twice trying to buy brake parts for my car by some lady that answered the phone…read moreand apparently couldn't hear me. I called her back a second time to tell her I was looking for rotors and brake pads for my Ford. She asked me "front or rear or all around?" I said, 'all around'. She asked me a second time, "front or rear?". I said, 'all around'. CLICK! She hung up the phone. It happened that quick and was so unexpected.

It is surprisingly hard to find OEM recommended products like auto coolant at Walmart, Target, or,…read moreAmazon. AutoZone had my choice of three different brands. Awesome!

Thank you ANGEL!!! I came in to ask questions about my headlamp needing to be replaced. And he came…read moreand checked on it and with his magic touch got it to light up again without me having to buy anything. So I'll be back when I do need to buy something thanks so much ANGEL!!!

Today, Roger went over and beyond! During my visit, I was…read moreacknowledged and my safety concern with my headlights were not only expressed and heard, but my concerns were addressed with care, human intelligence, and team efforts. While being supported, Roger demonstrated patience, professionalism, superb customer service, and the skillset to resolve the hazard. I was back in the road in no time. Thank you Roger!!

Five stars to the workers at this O'Reillys that helped me use tools when I needed to change my…read morebattery ... Zero stars to this company for selling me a $99 battery that didn't last four months ! Not sure why you'd even sell a battery that couldn't last one year . IF POSSIBLE ... NEVER BUY THE CHEAP BATTERY !!! This cheap battery had a bad cell in it that went bad after four months in return it kept burning up alternators to try to put back the power that it wasn't capable of holding ! Even O'Reilly's computer stated that it was an alternator problem . (View pic) If your battery has a bad cell in it, it will say it's the alternator, but you can't get a proper reading of the whole electrical system if the battery is bad ... hope this helps just one somebody thank God. My mechanic is a man of integrity and changed out the alternator four times since November 2025.

ALERT: Send the old white guy manning the counter to customer service training. We went here…read moreyesterday to find snow tires chains. It was our first time to try to get one because I'm taking my kids up for tubing at sugarbowl for the first time. We couldn't find any on the shelves do we went up the counter to ask. Old white man unfortunately was the one available to help. When we asked, he brashly said, "well yeah, we're not gonna put it out there so you guys can just grab it and leave!" As if we're thieves. So okay, we let that go. He proceeded to be rude the whole entire encounter. He grabbed the thing and said, "well anything else you need? You gonna get it or not?" Without even telling me how much it was. So he told me $150, no other options and I said we'll look around more. He said ok, goodbye! And I left there feeling like even if I have the money I will never buy anything from that place! Incredibly rude! I went to autozone which gave me wonderful service. DON'T GO HERE. Crazy rude. If I could give zero stars I would!

When i walked in, I noticed one of the workers texting on his cellphone. Plus,they would not…read moreinstall something on my car after I bought it. Very lazy and very rude service

Horrible customer service, horrible quality. Wouldn't recommend to anyone. Not worth the price you…read morepay. Not just Vallejo location

If I can give a -5 star I would. This is ridiculous! We scheduled an appointment for tire…read moreinstallation at 9 am and was told on the phone that it would be about an hour to an hour and a half. Checked in for our appointment and was told it would be 3 hours. Had we known we would have driven another car and picked up later. We decided to shop at Costco then Uber to have breakfast, came back and 5 hours later our car is still not ready. They literally just took the tires off the car. I wished I had read the reviews before scheduling the appointment for here. Exactly as some of the other reviews, what's the purpose of making an appointment!!! Needless to say we will never be coming back here and unless there is a drastic change in service improvements this PepBoy will not be in business long. This is beyond NOT GOOD!!!!

From time I asked for help on parts to the time I got the items I needed, I got nothing but great…read moreservice from the staff. I would shop at this location again.

Angel was very helpful. Needed some spark plugs and he found the ones I needed for my vehicle.read more

Get your batteries and parts here. Good amount of stock…read more Customer service can be slow.

Let my girlfriend drive my truck today and completely drained my battery when she left the lights…read moreon. Can't get mad at her and just used this opportunity to replace my four year old, nasty looking battery. I decided to give this Kragen a call to ask about price before I walked in. Called them up and was put on hold. No big deal right? probably just busy. After waiting 10 minutes, I decided to be patient and see how long it would take them to help me. 20 MINUTES ON HOLD!! I then asked my girlfriend to call them to see if they forgot me. Surely enough she got quoted on the spot, NO HOLD! I walked in and got the battery for 100 bucks explained to them the hold issue and they gave me a discount. Thank God I wasn't in a hurry that day. Overall: BAD customer service via phone, OK customer service on the spot and OK selection of auto parts. 3 stars seems fair.

This place really needs to let go of the short guy with the long blond hair. He's always pissed and…read morerude to customers and is often rude to the other employees. There is no way I would hire him for any of my businesses.

Mans who assisted me has shit attitude…read more Didn't ask me if there was anything else. He just walked away but got mad that I said there's something else. He then proceeds to ask "what model car" after I clearly told him "Ford Escape" and after I repeated "Escape" he says to me "yA whAt mODeL?!" Boi do you don't fix yo mf town with me with your illiterate ass. So I empathetically went along and said "oh, the trim level-- it's an SE with the 2L" First and foremost, don't give attitude if you're in the wrong.