Called in 12/5/23 for an 02 sensor. "Chris" answered the phone and said the part was in stock. When…read moreI got there it wasn't the right part. So we look up the right part and tells me it's going to be there 12/6/23 . Takes my name and number and says will give me a call when it arrives. Next day I call in to check up of the part and speak to "Rounal" . Proceeds to ask for all my info again instead of telling me off the back Chris never ordered the part. Alex the Manager tired his best to resolve the problem by discount but for the $5 extra I could go down the street to autozone since they had the part in stock. Good Store but workers like that ruin it all .

Best prices and always super helpful. If they don't have the part you need they'll have a nearby…read morestore bring it for free at no cost to you & is ready for pick up the next day. Theyve even been nice enough come out & help install a new light bulb once or twice throughout the years. This is my first choice for any automotive parts! On point service

I made a purchase of a battery for my BMW. I was told by the sales erson that if the size was…read morewrong to bring it back. I did bring it back becasue the amp were wrong. They refused to refund my money or give me a strore credit. The manager Amy promised to call me back, to date has not. I have been a loyal customer even though that I pay a higher price for most parts. I still have been their customer. I had to dispute the CC charge. It is sad that I will never support this local business and I will let my friends know as well. I hate to YELP any business. I could have continued to be a loyal customer but sadly will not. They have my battery and they still have my money.

I was hung up on twice trying to buy brake parts for my car by some lady that answered the phone…read moreand apparently couldn't hear me. I called her back a second time to tell her I was looking for rotors and brake pads for my Ford. She asked me "front or rear or all around?" I said, 'all around'. She asked me a second time, "front or rear?". I said, 'all around'. CLICK! She hung up the phone. It happened that quick and was so unexpected.

It is surprisingly hard to find OEM recommended products like auto coolant at Walmart, Target, or,…read moreAmazon. AutoZone had my choice of three different brands. Awesome!

Thank you ANGEL!!! I came in to ask questions about my headlamp needing to be replaced. And he came…read moreand checked on it and with his magic touch got it to light up again without me having to buy anything. So I'll be back when I do need to buy something thanks so much ANGEL!!!

Five stars to the workers at this O'Reillys that helped me use tools when I needed to change my…read morebattery ... Zero stars to this company for selling me a $99 battery that didn't last four months ! Not sure why you'd even sell a battery that couldn't last one year . IF POSSIBLE ... NEVER BUY THE CHEAP BATTERY !!! This cheap battery had a bad cell in it that went bad after four months in return it kept burning up alternators to try to put back the power that it wasn't capable of holding ! Even O'Reilly's computer stated that it was an alternator problem . (View pic) If your battery has a bad cell in it, it will say it's the alternator, but you can't get a proper reading of the whole electrical system if the battery is bad ... hope this helps just one somebody thank God. My mechanic is a man of integrity and changed out the alternator four times since November 2025.

Today, Roger went over and beyond! During my visit, I was…read moreacknowledged and my safety concern with my headlights were not only expressed and heard, but my concerns were addressed with care, human intelligence, and team efforts. While being supported, Roger demonstrated patience, professionalism, superb customer service, and the skillset to resolve the hazard. I was back in the road in no time. Thank you Roger!!

ALERT: Send the old white guy manning the counter to customer service training. We went here…read moreyesterday to find snow tires chains. It was our first time to try to get one because I'm taking my kids up for tubing at sugarbowl for the first time. We couldn't find any on the shelves do we went up the counter to ask. Old white man unfortunately was the one available to help. When we asked, he brashly said, "well yeah, we're not gonna put it out there so you guys can just grab it and leave!" As if we're thieves. So okay, we let that go. He proceeded to be rude the whole entire encounter. He grabbed the thing and said, "well anything else you need? You gonna get it or not?" Without even telling me how much it was. So he told me $150, no other options and I said we'll look around more. He said ok, goodbye! And I left there feeling like even if I have the money I will never buy anything from that place! Incredibly rude! I went to autozone which gave me wonderful service. DON'T GO HERE. Crazy rude. If I could give zero stars I would!

When i walked in, I noticed one of the workers texting on his cellphone. Plus,they would not…read moreinstall something on my car after I bought it. Very lazy and very rude service

Horrible customer service, horrible quality. Wouldn't recommend to anyone. Not worth the price you…read morepay. Not just Vallejo location

Understaffed and prone to mistakes. They just wasted more than half of a day off by ordering the…read morewrong parts. Brutal.

From time I asked for help on parts to the time I got the items I needed, I got nothing but great…read moreservice from the staff. I would shop at this location again.

Angel was very helpful. Needed some spark plugs and he found the ones I needed for my vehicle.read more

Get your batteries and parts here. Good amount of stock…read more Customer service can be slow.

Let my girlfriend drive my truck today and completely drained my battery when she left the lights…read moreon. Can't get mad at her and just used this opportunity to replace my four year old, nasty looking battery. I decided to give this Kragen a call to ask about price before I walked in. Called them up and was put on hold. No big deal right? probably just busy. After waiting 10 minutes, I decided to be patient and see how long it would take them to help me. 20 MINUTES ON HOLD!! I then asked my girlfriend to call them to see if they forgot me. Surely enough she got quoted on the spot, NO HOLD! I walked in and got the battery for 100 bucks explained to them the hold issue and they gave me a discount. Thank God I wasn't in a hurry that day. Overall: BAD customer service via phone, OK customer service on the spot and OK selection of auto parts. 3 stars seems fair.

The people there are very friendly. Knowledgeable. Patient and willing to help any customer with…read morewhatever they are going through. And they remember you even if you haven't been in the store for a while. I love going there and I trust those that work there.

Mans who assisted me has shit attitude…read more Didn't ask me if there was anything else. He just walked away but got mad that I said there's something else. He then proceeds to ask "what model car" after I clearly told him "Ford Escape" and after I repeated "Escape" he says to me "yA whAt mODeL?!" Boi do you don't fix yo mf town with me with your illiterate ass. So I empathetically went along and said "oh, the trim level-- it's an SE with the 2L" First and foremost, don't give attitude if you're in the wrong.

Great auto parts store and I like working with small businesses they are more experienced than…read morecorporate stores.

I've been going here for years. The staff are always helpful on the phone and willing to get the…read moreparts I need. As a woman sometimes buying parts feels intimidating but I never feel like I'm being taken advantage of. Appreciate the staff and great customer service.