Really appreciate how helpful their service team is, especially Christian!! Always friendly and responsive!

Christian was amazing helped me find the right job for the car when I dropped off. No hassle. Straight to the point and with a smile

Christian was amazing, him and his technician manny are amazing people. They are so nice !

I would like the management of Hanlees Subaru to know what an extraordinary asset Christian is to their organization. I have dealt with Christian on multiple occasions, and his service has been consistently exceptional. He combines professionalism and competence with a genuinely warm, cheerful personality. He listens carefully, understands what the customer needs, and then takes personal responsibility for finding a solution. His kindness never feels rehearsed or transactional--it is simply the way he treats people. My most recent experience was an excellent example. I called because I was dealing with respiratory issues and needed the cabin air filter in my 2024 Subaru Outback replaced as soon as possible. I asked whether there was any possibility of coming in that same day. Christian responded with immediate concern and a positive, can-do attitude. He accommodated my request and personally ensured that everything was taken care of promptly. What distinguishes Christian is his willingness to go beyond what is merely required. He sees the person behind the service request and understands that exceptional customer care means making someone's problem his priority. He is proactive, resourceful, dependable, and remarkably gracious throughout the entire process. A dealership's reputation is built by employees who inspire trust and make customers want to return. Christian does exactly that. Because of the way he has treated me, I feel genuine loyalty toward Hanlees Subaru and would confidently recommend the dealership to others. Christian represents customer service at its very best, and I hope his management recognizes the exceptional value he brings to both the dealership and its customers. read more

I was very interested in a vehicle at this dealership and reached out to them about it. The following day, I let them know that I had secured financing through my credit union and scheduled an appointment to see the vehicle that Sunday. A couple of days after I had already scheduled the day to come see the vehicle, the dealership decided to raise the price of the vehicle. I took the time to contact them, secure a loan through my credit union, and schedule an appointment to see the car, only to have them increase the price just a few days before my scheduled visit. If you value transparency and fair business practices, I would recommend shopping somewhere else. read more

Thank You, Mike! I want to take a moment to give a very special thank you to Mike at Subaru of Napa. Mike was the financial person who helped us through the purchase of my daughter's car, and he made the entire experience so much easier than we ever expected. My daughter and I went to Subaru on a Friday just to look at cars. We never imagined that we would be driving home that same night in a beautiful new car! It was honestly the fastest and easiest car deal I have ever experienced. Mike was absolutely wonderful. He was caring, knowledgeable, funny, and made us feel like we were truly being taken care of. He knew that we had experienced a bad situation before, and he went out of his way to make sure my daughter was protected and comfortable with her purchase going forward. He also listened to our budget and found a way to make everything work -- and actually worked things out better than we expected. That meant so much to us. Mike is clearly a very knowledgeable person and a great leader. Knowing that he oversees and leads other locations says a lot about his experience and ability, but what impressed us most was how genuinely good of a person he is. He treated us with kindness, respect, and honesty, and we felt like we were in very good hands. We absolutely love Subaru of Napa. Even though we don't live close by, our experience was so positive that I truly believe we will be going back to that dealership in the future. Thank you, Mike, for making an unexpected car purchase such a wonderful experience. You made everything easier, faster, and better than we could have imagined. We truly appreciate you! read more

I brought my car in for a routine oil change and recommended services at the service department, and the experience was fantastic from start to finish. My service advisor, Christian, greeted me right away with a friendly attitude. They clearly explained the estimated wait time and upfront pricing before taking my keys. The waiting area was clean, comfortable, and well-stocked snacks, coffee and Wi-Fi. read more

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We just purchased a 2027 Subaru Trailseeker from Hanlees Subaru and I must say, Ron and Victoria were the most chill sales people we have ever encountered. ZERO pressure to buy, no "what can we do to get you in this car!", just very easy going demeanors which translated into a stress free sale. Carlos, the finance guy, had the same laid back, relaxed vibe going on. We didn't feel any upsell pressure from him. He mentioned a few things because that's his job, but there wasn't any doom or gloom if we didn't buy a certain this or that. We drove an hour just to take a look at the car and wound up buying it, but I wouldn't hesitate to go back to Ron and Victoria specifically, if we are in the market for another Subaru. It's worth the drive! Other dealers should cut and paste what Hanlees approach to sales. read more

The best Subaru dealer in the Bay Area! Especially the Service Dept, where Christian Oligo proxides excellent customer service. I wouldn't consider or trust another dealership to take care of my Subaru Outback. I would highly recommend them!! read more

I met Christian Aligo in the Service Department during the first service on my new Subaru, and he was absolutely wonderful. I came in for an oil change, filter change, and tire rotation. I had misunderstood some of the services and charges, but Christian was so patient, explained everything clearly, and really took the time to work with me. He was also incredibly thorough and noticed a nail in my tire and made sure it was repaired. I truly appreciated that extra attention to detail. Christian went above and beyond and provided exceptional customer service. He is a real asset to Subaru Napa, and I hope he gets the recognition he deserves. Thank you, Christian, for making my first service experience with my new Subaru such a great one! , if I could give 10 stars I would! read more

Pay close attention in the finance office! Read everything! They go so fast in there. I didn't realize there were two warranties added to my contract totaling $7000. I did not approve these or consent to these. Luckily I was able to cancel them and get my refund. I would give Ron my salesman four stars. The car was not in good condition when I got there to test drive it. He washed and waxed it three times to make it spotless but overall my experience there was not good. read more

Christian in service is amazing. He should definitely be the new manager. He is taking such good care of me.

As with a few other reviews, I wanted to thank Christian and Kevin for their kind customer service. I had a few questions and both gave me good vibes as they were happy to help. Christian showed me how I can replace the windshield wipers myself (the new models are not the same as the older models). And Kevin not only had a very minor front quarter panel repair, but got rid of the associated scratch/paint and shared an inside tip on how to get rid of scratch related paint without ruining the car paint. I drive 45 minutes to take my car here and I am happy to do so because of the customer care. Much love to Hanlees Subaru Napa! read more

Christian is so amazing helping helping people and my service is done on time and he personally pick me up .

My experience at Hanlees Subaru in Napa was truly exceptional. From the moment we arrived -- my family and I felt zero pressure into buying a car. Instead, we were treated with genuine care, patience, and top-tier customer service. This is my first Subaru and I want to thank Michael T. for making this entire process feel comfortable and stress-free. Thanks for being genuine and for the hospitality and the no-pressure approach. Thank you Napa Subaru, for making this such a positive and memorable experience for me and my family. read more

Hanlees Napa Subaru - 2026 Subaru Hybrid Crosstrek - Car Dealers Near Me - Napa, California

I have bringing my car to this service center since I bought my car. Christian Oligo the service guy is great! He remembers me and I always feel like I get the best customer service. read more

I cannot speak highly enough about Christian! In fact, Christian is the ONLY REASON I come to this dealership...He is professional, enthusiastic, and efficient!!!! He knows "his stuff!" If Christian (or Kevin) leave this dealership, neither I nor my family and friends will return to do business - either to make more purchases or have work done! They are the awesome "face and contact" of this Dealership/Service! I hope that local floor management and upper administrations realize the essential value Christian (and) Kevin are. Again, absent them, I would not return to the dealership!...Thanks, guys! read more

A shout out to Christian Oligo and Kevin Hultman for outstanding and consistent customer service. Professional, courteous and respectful. A complete explanation of the service performed on my Forrester and on my daughter's Outback on each and every visit. Thank you Gentlemen! read more

I went in to test drive a Subaru with Ron Cooper. He was wonderful to work with. He is very knowledgeable about the cars he sells. Him and his team are very transparent and I did not feel pressured or misinformed. Buying a car is stressful and car salesman can be shady. Ron is not that kind of car salesman if you want yo have a good experience buying your new Subaru I recommend this dealership. I had made a choice to go elsewhere for a different car and immediately felt regret the experience was drastically different and it made me really appreciate the integrity and honesty this place hold up. read more

I have been bringing my 2021 Forester here for service for the past year, and every visit has been a great experience. I'm always greeted with a warm welcome by the service department, and Christian consistently goes above and beyond to take excellent care of me and my vehicle. Christian is professional, patient, and incredibly accommodating. He always makes the service process smooth and stress-free. I highly recommend Christian and the entire service team to anyone looking for outstanding customer service. read more

I cannot express enough how fantastic the service is here Christian and Kevin and all of the other members of the service department have helped me with professionalism and kindness each time i visit Italy helped me with the loaner vehicle and was also a pleasure to deal with. I always feel remembered and well taken care of each time i visit Thank you Hanlees Subaru!!!! read more

Christian and the service department the service rider is the man always takes. Excellent care of me doesn't make any promises. He can't keep very happy he's on my side. read more

Hanlees Napa Subaru - Car Dealers Near Me - Napa, California

They are always polite and respectful and have always answered any questions that I have asked about my vehicle. Every time I have brought my Subaru Crosstrek Wilderness (2025) in for a service they are on top of it and explain what they will do and then some... I absolutely loved my sales representative Ron Cooper and the service personnel! read more

Absolutely wonderful experience with my service advisor Christian. He's professional, friendly, knowledgeable, and genuinely went above and beyond to make sure everything was taken care of. He kept me informed throughout the entire process, answered all of my questions, and made the experience feel completely stress free! read more

This dealership and their employees are amazing. Christian is always so helpful and the entire team do such a great job. I have a 2015 Crosstrek that needed work. Christian was extremely thorough in explaining the different options I had and that would also meet my budget. I'll definitely recommend their service. read more

What a positive experience my wife and I had in dealing with Ron Cooper and Victoria Young. This Power sales couple at Hanless Subaru provided top-notch customer service. From the very beginning, Ron's communication was excellent - seamless, efficient, and transparent. Victoria's in-depth knowledge of where we needed to be financially was a blessing! Plus, she made me laugh...a lot- BTW, I usually don't laugh at all!! :) :) I have nothing but positive things to say about the experience of purchasing a new Subaru. We drove four hours to buy the car here, and I will be back in the future (with my daughter and daughter-in-law) to purchase another vehicle(s) As I said, Ron and Victoria are "rewriting" the playbook on how Car Dealerships treat hard-working people. No games, no tricks, just plain and honest business!!! Blessings to you both!!! read more

I don't write reviews often, but I've always had such great experiences with Hanlees Napa Subaru. I can't say enough positive things about this place. Definitely ask for Kevin or Christian, these two are the best. Give these two a raise!! read more

Christian was so attentive and helpful when I brought my car in today. He answered my questions and concerns about the car and was friendly all throughout the conversation. read more

Christian helped us very well getting our catalytic converter replaced on our subaru forester! the car drives better than it did before and he also gave us another underbelly shield free of charge. read more

Christian and Kevin are fantastic! They always take care of anyone who walks (or drives) through that door. They are professional, respectful, and especially patient when explaining what services your car needs (especially when big fixes are needed). You can absolutely trust them with your car and they with keep you updated through every step. read more

My brand new outback got a screw in a tire while I was in Napa for work. The staff here got me right in, checked all the tires and patched the flat! They were super friendly and fit me in the schedule right away. They offered to drop my car back off to me at work but I declined as my job site was the culprit of the screw in the first place! read more

Christian always goes out of his way to help me out whenever I have an appointment here.

The worst customer service in sales department!!!!! I told Ron Cooper my specific wants and budget. Instead of Ron trying to work with me to at least come close. He just tried to upsell me!!! I found the car I wanted. When I asked if we could negotiate, he just laughed! So rude. I left. I went back a couple days later and asked Ron if he was ready to make a deal. I heard laughter behind him...it was the manager, Victoria Young! I was appalled and felt so much disrespect. Again, Victoria wasn't interested in working with us either. ONLY try to sell a me a new car. I will never, ever, ever recommend Napa Subaru unless...you want to get reamed. BTW I went to Fairfield Subaru and right away Cesar T. was so helpful, knowledgeable and very friendly. Yep! I got a car that fit me budget! read more

Great stop for service! Snacks inside, shuttle service usually available. Christian O's always been good people, respectful, knowledgeable, customer-focused. Everyone there's been friendly and helpful. read more

What I wrote to Corporate: August 2, 2025 Dear Hanlee Subaru Team, I wanted to extend my sincere thanks following my recent service visit on July 29th. As always, Kevin and Christian made me feel like more than just a customer--they make me feel like family. Over the years and through six Subaru vehicles, it's the people like Kevin and Christian who keep me coming back. They not only remember my name, but they also take the time to connect on a personal level. Whether it's fishing, food, or family, our conversations are genuine and never rushed--something I've never experienced at any other Subaru dealership. What stands out most is their willingness to educate me on services and savings I might otherwise miss. They are honest, reliable and keep me informed with every service. They go out of their way to make sure I'm taken care of--and it doesn't go unnoticed. I'll admit, owning an Ascent with its fair share of recalls and extended warranty issues has tested my patience at times. But I'm not ready to walk away from Subaru--because loyalty goes both ways. Kevin and Christian remind me why I chose this brand in the first place: it's not just about the car, it's about the community. Thank you again for your exceptional service and continued care. Many thanks, G.H. Napa, California read more

Christian always help us when we come by. I drive all the way there because of his customer service

Shout out to Christian and all the others wonderful people at Hanlees Subaru service department. They were able to successfully help and diagnose an issue with my engine that had been going on for months after a botched oil change at a different Subaru dealership. I taken my new car in for its' first oil change at a different deal. While driving home, there was excessive smoke coming off the engine. I returned to that dealership and was told that there might've just been a little leak, but I insisted upon it being looked at again. It was deemed a faulty oil filter as oil had gone all over the engine. Their solution was to pressure wash the engine multiple times. After the third pressure wash, the engine began to shake violently upon ignition occasionally, which made it very hard to diagnose however the service department at Hanlees kept up with with diagnostics and were able to correct the problem completely at all, but given up on a brand new car, but they were persistent Kurt and absolutely magnificent when it came to taking care of me I can't recommend them enough!!! read more

I am a returning customer to Hanlees after purchasing vehicles over the course of the years. They provided excellent and quick responses for my online requests. Then when I got to the dealership straightforward sticker, pricing, and a solid selection of new and used Subarus. I will say this experience eclipses all of them (in the best way possible) in terms of sales and finance transparency, service, professionalism and support ! Victoria and Ron worked together to value my trade-in, consult on my options, work out the deal and financing to my requirements and then walk me through all the features of my new Subaru Impreza. Carlos made the final paperwork easy and no pressure to buy anything else, after agreeing to the deal (mentioning this only because it happened to my husband at another dealership and it was awful). Hands down the most professional and educated automobile sales team, that I have ever experienced. I feel like I entered as a customer and left as a friend. Hanlees is my go to dealer once again ! read more

Hanlees Napa Subaru - My new ride !! Thanks Victoria & Ron and the Hanlees Team !! - Car Dealers Near Me - Napa, California

I've been a customer of Hanlees Napa Subaru for a long time and it's consistently pleasant experience! More recently, Christian at the service center has been excellent, always welcoming and real with you. Not to mention well-informed, respectful, and communicative. I'm not afraid to make an appointment because potential costs are explained clearly and ahead of time, and there have been no surprises for me so far besides pleasant ones. Will visit again, hopefully not too soon. read more

Another great experience with the Service Department! Had a persistent problem that was handled professionally by Christian and team. Thank you! read more