My Toyota Sienna of 16 years & 301K miles had a 'crisis' while I was enroute from Sacramento (home) to Santa Rosa (dog agility trial) on Fri Jan 6th. I had 6 dogs on board and a camper trailer in tow. The Sienna failed within a mile of Toyota Vallejo, so I went there for help. The Service team had me drop my trailer in the lot and got my Sienna in for diagnostics right away. They could access all my historical maintenance records at my close-to-home Toyota dealership, so they could narrow down what might be my Sienna's current problem. As it turned out, the issue with my Sienna was more costly to repair than I was prepared to spend on a vehicle of its age and mileage. I asked my Service Advisor, Jose Villasenor (awesome!), for phone numbers for the major car rental agencies so I could call around to try to find a substitute tow vehicle to get my trailer & dogs either the rest of the way to the dog trial or back home again. None were willing to rent for the purpose of towing a trailer and/or transporting dogs. Knowing for some time that I'd be needing a new(er) car soon, I already knew what I'd want to buy when the time came. I wasn't exactly prepared for the time to be in this moment on this day, but life happens. So I asked Jose if by any chance they might have on their lot a gently used, light colored Highlander with a tow package for me to consider for purchase. Incredibly, they did! Jose introduced me to Ricky Mellomida/Sales. Ricky took me for the test drive and was very efficient in drawing up the paperwork for the purchase process. In that test drive he quickly reviewed various features of the car with me and he was candid about not knowing what the unit mounted under the dash near my left knee was (the brake controller for the trailer wiring harness - I knew what it was.) Salesman sincerity - no BS. Fabulous! He was able to get the diagnostic expense for my Sienna waived for me, and he provided helpful insight for my decision of Trade or Not for the Sienna as well. I elected to make other disposition arrangements for my Sienna. Ricky arranged for me to be able to leave my disabled Sienna on Toyota Vallejo property at no cost to me while I made those other arrangements (thank you!). Ricky introduced me to Jill Gorden/Finance. Jill set me up in a no penalty pre-pay loan (my request), and reviewed the warranty coverage on my Toyota Certified Used Highlander, and stepped me through my options for additional warranties I might wish to consider. We finalized the deal and I took delivery of my new vehicle. Ricky helped me to transfer all 6 dog crates and whatever else I'd need from my Sienna for the immediate future. He then parked my Sienna for me while I hitched up my trailer to my new car. And just like that I was back on the road . . . amazing! When I returned to Toyota Vallejo the next Mon to retrieve the rest of my belongings from my Sienna and advise them of my arrangements to donate my vehicle, they (each of them!) asked me if I had continued on to the agility trial, and if so, how did my dogs do? They had actually been listening with intent to hear when they were helping me on that fateful Friday! Yes, they were selling me a car, but they were truly tuned in to me as a human being, too. How refreshing! I arranged for my Sienna to be picked up for donation that Thursday, and while I was present again at Toyota Vallejo for that, Jill/Finance notified me that she was able to get me an even lower interest rate on my loan, so if I could spare a couple of minutes she'd like to re-do that part of my paperwork. WHAT?! These Toyota Vallejo folks were STILL working on my behalf even AFTER they completed the sale of the vehicle to me. Truly exemplary customer service! I wish I lived closer to this Toyota dealership so I could do all my maintenance here as well. I will definitely recommend this dealership to anyone I know who is interested in purchasing a Toyota. read more

TLDR; ASK FOR GAREN (SALES) & LESLIE FROM FINANCE! I visited Toyota Vallejo during the holiday season to buy my mom her retirement car, and I am so grateful that we worked with Garen. He made the entire experience easy, respectful, and stress-free for both of us. We were exploring different RAV4 trims, and Garen was incredibly patient while walking my mom through all the features she cared about. She is elderly and I was helping translate into Spanish, and he was culturally aware, kind, and very understanding throughout the whole process. He took the time to listen to her needs, especially regarding safety features and comfort since she drives her grandchildren often. The car my mom wanted was not available at the Vallejo location, but Garen put in a lot of work to secure the exact one from another dealership. He kept us updated the entire time and was extremely communicative. He gave us multiple ways to reach him, responded quickly, and always made sure we understood what was happening next. When the car finally arrived, he spent a great amount of time going over every button, feature, and safety function. He made sure my mom felt confident and comfortable before driving away. He was patient, knowledgeable, and never made us feel rushed. We traveled from far away and sometimes arrived early, and he always made sure we were taken care of. He showed us where everything was in the dealership and made the whole environment feel welcoming. At no point did we feel pressured or pushed into anything. He truly focused on what was best for my mom. Garen went above and beyond in every part of this experience. His interpersonal skills, cultural understanding, and genuine care for his customers really stand out. Toyota Vallejo is lucky to have him, and I highly recommend asking for Garen if you are looking for a car. I also want to give a huge shoutout to Leslie in the finance department. She was absolutely wonderful to work with. She went through every single step of the financing process in a clear and patient way. She explained all the available packages, answered every question, and was extremely respectful of my budget. Not once did I feel pressured or confused. The way she broke down each detail made everything incredibly easy to understand. She was professional, warm, and very supportive, which made the last part of the process smooth and stress-free. Toyota Vallejo is incredibly fortunate to have people like Garen and Leslie. They both showed genuine care, strong communication, cultural understanding, and real dedication to their customers. Because of them, my mom's retirement car purchase was not just smooth but meaningful and memorable. I highly recommend asking for Garen and working with Leslie if you are considering a vehicle here. read more

Here's my story....I went through my credit union to finance my new car which also means my credit union acts as my broker in finding the car I was seeking. Consequently, my first contact with Toyota Vallejo was with Jason who called me to verify my order on July 30, 2013. Two big items were wrong...the color of the car and the inclusion of the remote engine starter accessory which I did not want. I offered to send an email of my correct order and he said he already had it. We then arranged to meet the next week on Tuesday, August 6 at my credit union to complete the paperwork and exchange vehicles since I was trading in my car. One hour before our scheduled meeting at the credit union Amir called and said the car would not be ready until 7 or 8 pm that night. Since we were to sign contracts at the credit union that night was not an option. So we arranged to meet on Wednesday, August 7. We did meet on Wednesday and we went through the contract and when I noticed the word lojack for $99 I asked Amir what that was and was it really a part of my car. Amir called the dealership and he was told that I did have lojack and it was a police tracking device. While it was not something I ordered, I liked the idea of it and signed the contract. Later that day, the dealership called me and told me I didn't have lojack. I was pretty frustrated with this dealership by this time... The next day, Jill from the Toyota Finance Dept. calls me and believing me to be a Christian woman says to me that she also is a christian woman and hopes that I'm "not trying to get something for nothing" meaning I need to sign a new contract that takes out the lojack accessory. I then drive to Vallejo and she says "I can't let you leave until you sign this new contract". I left and called and told her I'd be back the next day. The next day, I called and spoke with the General Manager Dave Johnston and made an appointment to meet with him. Later that day I met with him and expressed all my frustations with this whole experience. In the end, he said he appreciated my tone of voice in expressing my ordeal AND that after speaking with his own people, he said he appreciated that I wasn't lying and that my story and his employees' story matched. Consequently, he was going to honor the contract and give me the lojack accessory. However, in feeling patronized, insulted and manipulated I asked "does it have to be done here?" I felt very distrustful at this point. This is not a dealership that I would ever deal with again. The astounding level of incompetency, (couldn't even spell my easy four letter last name correctly), and the manipulation ( christian woman business, "I hope you're not trying to get something for nothing")....I'm done. read more

I want to start this article off with a saying in Spanish, "mas vale tarde nunca" - translation: better late than never! On Monday past, October 19, 2015 I returned to Vallejo from the central valley and I dropped into Toyota Vallejo to make an appointment for an oil change - this is where I met Nathan, a top notch customer service representative. Nathan informed me that he could assist me and informed me that he would be happy to make an appointment at a time that would be convenient for me. He then asked me "are you in a hurry?" "Because if not, it's not very busy right now and I can get you in and out in an hour to an hour and a half!" Given that I have spent a couple of hours waiting for an oil change on weekends my thoughts were, "now that's a deal that I can't refuse" - I drove my truck around to the service stall, went and took advantage of the dealerships free coffee, looked up Terry Stafford, one of Toyota Vallejo's top salesmen and sat down with him for a nice comfortable chat. Thirty minutes later in walks Nathan. I asked him if there was a problem and he simply stated "you're done - you came in at the right time - we're not very busy at the moment." Additionally, he informed me that he set me up for my next oil change and recommended that when I returned for that service my tires would be rotated and my cabin filters would be changed. While we were walking to the cashier's window I casually mentioned that since he had saved me several hours I had time to run my car through Seven Flags car wash. Nathan floored me by informing me that he would be happy to run my Tundra through the dealership's car wash at no cost to me. The casual observer reading this article can easily say Nathan was only "doing his job" or "that is what I expect and then some" and they would be 100% correct but there is more to this picture that has to be mentioned. Nathan went over and above the mere mechanics of his job - it was the exuberance with which he went about performing his job that got my attention - it was the delivery of the service that he provided - it was his attention to detail that amazed me - it was his absolute focus on providing customer service that exceeded my expectation that absolutely dazzled me. THE QUALITY OF CUSTOMER SERVICE DELIVERED BY NATHAN INSPIRES ME TO PUBLICLY STATE THAT NATHAN IS A TOP NOTCH CUSTOMER SERVICE REPRESENTATIVE!!!!!! read more

The following story came from my husband's own words about his recent experience with Toyota of Vallejo service department: "It was my first time to use Toyota of Vallejo service center and I can honestly tell you that it was a Great Experience! Toyota of Vallejo Service department clearly earned Five stars! Short story: About a week ago I made a phone call to their service department and was kindly greeted by their Service Adviser Nathan, someone who actually took time to listen to my problem and able quickly help me to figure out the best possible schedule. A few days later he personally contacted me over the phone to confirm scheduled appointment and mentioned ahead that service may need to keep my vehicle overnight. It was very kind to hear this in advance, so I told him I will be coming with my two toddlers and requested to be processed as quickly as possible. So, I arrived on Tuesday morning to drop off my vehicle and was again promptly greeted by Nathan. The paperwork process went effortlessly and quick. I would say, it took us literally less then five minutes to complete the actual paperwork. Knowing and seeing my situation, I had both my children with me, Nathan offered me a free rental loaner, which was undoubtedly a First class gesture. After another few minutes of signing the loaner agreement we were on our way driving back home. At the end of the day, Nathan contacted me again and stated that all warranty repairs were completed and I can come back either on the same day (their cashier department staying conveniently open till 7:30PM), or the next day. Well, I decided to drive to Vallejo the same day and again, the process of exchanging keys and loaner was smooth and quick -- Cashier was friendly and helpful. Summary: Nathan - a very knowledgeable and courteous person. Please ask for him when you call Toyota of Vallejo for your service needs. Trust me, he is a real deal when it comes to delivering fast and accurate service and keeping up phone followups. Thanks again Nathan for going above and beyond! Service - It exceeded my expectation for timing. Knowing that this warranty repair could take two days to complete I was truly pleased that service did it in the same day. Cashier lady - additional thanks for helping me with a stroller! Service manager - Thank you for having such a professional team!" read more

I rarely ever give reviews and this is only my second time where I felt compelled to acknowledge a truly exceptional experience working with an amazing professional in George M. (the Internet Manager at Toyota Vallejo). My family and I were originally planning to go to another dealership for a specific Camry we were interested in. The drive would have been over 40 miles from Vallejo. But we saw some really horrible reviews on them last night on BBB and other sites. This left me scrambling to find the right car with othe dealerships (as we been searching and researching and wanted to use every spare time off to find the right car for the right price). I quickly sent requests out for appointments and checked on availability of these options to Toyota Vallejo, Concord, Walnut Creek and Napa. Our first answer was Vallejo and I had really hoped we would not have to go to any other dealership given we have been at this for months. From the time we pulled up to Toyota Vallejo, George's greeting to my dad, sister and I was warm and friendly. We did our homework and knew exactly what we wanted and shared this with George (given that we did not have time to update him previously). He was extremely attentive and we went through a seamless process of test driving, inspecting the car and then my least favorite part--negotiations. Well, let me tell you that George is the person to go to because he made the negotiating part such an easy and pain free process. I cannot begin to tell you how quickly we were able to get our new Camry for such a great price. Then we met with the Finance Manager, Leslie and again another breezy process where there were no haggling back and forth, no gimmicks and no pressures with add ons. My family and I want to say that George you were just truly amazing to work with and we really hope you will be there when we purchase our next car. You have such a real talent in working with the public!!! You never once made us feel any pressure. It was really a blessing to meet and work with your today!!! Toyota Vallejo have wonderful professionals and such a great reputation in treating their customers right that I don't know what I was thinking in ever looking anywhere else. Shop Toyota Vallejo folks and ask for George. He and they are worth it! NinaLilia aka TF read more

Toyota Vallejo's service department failed to adequately address my brake issues, despite multiple visits and a significant investment in servicing my vehicle. I purchased my 4Runner from them on January 1st, 2023, and initially had no problems. However, in May, I began experiencing brake chatter and a shaky steering wheel when braking. After an inspection, they replaced my front brakes for $364.95.Four months later, despite the recent brake replacement, I started hearing high-pitched squeaking. Toyota Vallejo claimed they couldn't replicate the noise and attributed it to the style of brakes and brake dust buildup. However, the obviousness of the squeaking and the lack of noise associated with braking raised doubts about their explanation. Despite my request to check for brake dust, they assured me the brakes were fine. During subsequent visits for service, including the 60,000-mile service, I reiterated my brake concerns, but they failed to take action or even document the issue. This service cost me $497.47, yet my main concern remained unaddressed. Frustrated, I sought assistance from Toyota Napa, where they identified aftermarket front shims as the cause of the squeaking and brake pulsation. Toyota Vallejo's failure to notice or address these aftermarket shims earlier is concerning. Their oversight and lack of attention to detail, especially considering my loyalty as a customer and the money spent on service, is disappointing. Addressing such issues promptly and thoroughly should be a priority for any service department. After discussing the entire issue with the service manager, Mike Ross, he dismissed the significance of the aftermarket shims, suggesting they weren't the root cause of the problem. I'm extremely frustrated with the service department and management at Toyota Vallejo. It's deeply disappointing to see them disregard fair treatment and respect simply because of my gender. As a loyal customer of over 10 years, this treatment is not only disrespectful but also calls into question the integrity of the services provided to me in the past. It's disheartening to think that my trust in them may have been misplaced. I will never return to Totoya Vallejo again. read more

Our experience at Vallejo Toyota was easy, quick and painless from start to finish. We specifically chose Vallejo Toyota at the encouragement of family (my in-laws purchased 2 vehicles here in the past & told us Toyota Vallejo offered the best prices & purchasing experience); our last vehicle was purchased at a different dealership where we felt a bit misled after signing & we really didn't want to walk away with a similarly ehh feeling. Thanks to George we were not disappointed - he explained everything every step of the way & he made the experience memorable & enjoyable .. which is pretty impressive since purchasing a vehicle normally isn't on anyone's Top 5 Enjoyable Things To Do List! I reached out to the dealership with questions & he quickly replied - he got back to me via email, phone & text really quickly & provided clear & concise information about the vehicle before we even showed up. It spoke volumes to us that he was willing to take the time to answer all our questions without any guarantee of a sale since we live an hour away. We decided to take the drive (we've got several Toyota dealerships here in Sonoma County that didn't impress us or disappointed us). We arrived, he met us, we did the test drive, he went over cost with us (started with a better price than any other dealership would've offered us out the door) & then got us approved & introduced us to the fabulously personable Rey in finance (a really great fella too! who took the time to explain everything to us but not too much time to explain it if that makes sense). We did this with a newborn - which would be unthinkable at most dealerships. We were able to drive home in this beautiful 2019 Highlander LE with AWD. The features were clearly showcased & explained in detail. We actually learned about capabilities our RAV4 has - that we regrettably purchased at a different dealership - because George explained everything to us whereas the other dude at the other dealership sent us on our way with no explanation of what our RAV4 is capable of doing. Thank goodness Toyota Vallejo actually cares about their customers. We will be back. Thank you George! read more

I would definitely recommend Toyota Vallejo, but in particular I would highly recommend two people who were helpful to me, my pregnant wife, and my growing family in investing in a vehicle: Luis from sales & Andrew from finance. The first is the salesman Luis. He did not waste our time, and I do not think he will waste yours! We were looking at several dealers and eventually settled with Toyota Vallejo mainly because of Luis. Normally, with salesmen I am apprehensive, but when Luis started asking my wife and me about our lifestyle choices (commute, gas costs, long-term needs, children, etc.), comparing what we need, and narrowing our choices of vehicles, I sensed that he was looking out for my family needs. It wasn't just to get me to sign off on any vehicle. The negotiation part, I would describe as very reasonable. I felt like a human being with him, not number. We met twice. Come to think of it, of all car salesmen I have ever encountered, Luis stands out. GO TO LUIS! He will take care of you. After you talk with Luis, talk with Andrew the finance manager. Andrew told our salesman, Luis, that "he had some ideas". I would definitely describe Andrew as a thinker and investor. If you want long-term planning before you sign anything, GO TO ANDREW! He knows the numbers and how to crunch them well so that they work for both the buyer and seller. I felt like there was a win-win scenario with the finance office. With other car finance officers I have worked with in the past, I always felt uneasy, but not with Andrew. Andrew started as a detailer at Toyota and worked his way up into finance which gave me greater confidence in what he was telling me. Originally, we were going to go with another vehicle, but after crunching the numbers, Andrew convinced us with much transparency that we should purchase a more durable vehicle. He will think outside the box to make whatever situation in your life needs to match with your car needs. It's been a few weeks with my vehicle from Toyota Vallejo, and I am SO happy with it. Go to Luis & Andrew. They will take good care of you. read more