James at the Parts section is super helpful! Thanks for the great customer service regarding our questions about the car key and remote! read more

Ryan Mccoy took advantage of me and managed to charge me 60k for a 22k car. Got a lawyer and Nissan gave me back my money. Should I sue for elder Abuse? We were tired, hungry and in need of routine medication and he kept saying it'll just be another minute, for 4 hours. We did not come to buy a car. My car was being serviced, new timing belt, just under 1k which I never got credit for. Gave me only 3k for my spotless car which was selling for 15 to 18k with more mileage and wear. He completely ripped me off. I should have known when they had to process all my paperwork by hand and couldnt/wouldn't use their computer system. Should I sue for blatantly taking advantage of me. I'm an elderly disabled female on a fixed income. I AM Grateful Nissan did the right thing, no problem. read more

Service department treated me very well and fixed my problem on my truck. I brought my 23' Frontier in that I had recently purchased that I started noticing an oil leak developing. I scheduled to drop off the vehicle in the morning and the service manager Erik took good care of me. They provided me a shuttle home and Edgar the shuttle driver was very nice guy to chat with. Within 3 hours I get a call and an email with a video clip showing the problem. They were able to replace the defective part under warranty and had the car ready that same day for pickup. read more

Vallejo Nissan - Picking up my truck after getting service work done - Car Dealers Near Me - Vallejo, California

Great atmosphere. Friendly staff. Ryan is an awesome person & salesman who goes above and beyond. Never a dull time and makes it an easy and smooth process with 100% honesty! I may add that Zammier and Karla also were very helpful! Even through e-mails they both responded quickly which I very much needed and ultimately was able to resolve some issues. read more

ANNOYING! I simply looked on the website, never gave them my number, and now I am getting nonstop calls and emails. I have blocked them and they then call from another number. Will NEVER EVER buy Nissan after this. read more

Service Dept. very thoroughly, knowledgeable and professional. Great job service Dept. read more

What started out as a great experience turned into a bad one. My husband and I had a car transferred to their location so we could buy it, price agreed on and everything. Sales guy calls when we're an hour away and claims they "accidentally" sold it due to miscommunication. I guarantee they sold it for more money and screwed us over, come on we're not stupid. Then tried to say well technically we don't hold cars, we were so upset already, he didn't need to say that to us. We did all the work to get it there. Just no moral standards there. It's sad, it was going to be our first family car and we were so excited to buy it. Really soured the whole experience and now we're looking at other car brands outside of Nissan to buy. read more

My salesman was Keith Pearsall. He and the staff there were very direct and helpful. Answered all my questions and made me feel welcomed. Keith was very kind and had a sense of humor. Helped make the process feel shorter ! read more

Keith was really nice and super helpful with any questions we had. He also tried really hard to honor my family's requests.

What a character Keith Pearsall is! Almost wanted to buy two vehicles! Very friendly, detailed, and professional.

I am glad theyre open at 7a and stoked that I was first in line this morning! I am also glad they fit me into the schedule and were flexible with the timing! This is my 3rd time getting my vehicle serviced here and it is awesome. I have worked in car dealerships for a little more than a decade and the level of service is unmatched. I have worked with former employees of a couple nearby dealerships that are here now, and they are all amazing. Though one, is no longer here, they gained another one I knew of from awhile back when it was Team Superstores, or when Kenny Ross owned it. Now that there's such a high turnover rate over there, the folks that I loved servicing my vehicle with are no longer there, PLUS who wants to get in a germy uber instead of a shuttle ride home? I am driving a Toyota, and even though its not a toyota dealership, I would rather patronize Vallejo Nissan (as my family has been a 20 year customer and has historically taken both nissans here). One exceeded 280,000 miles, and the other was handed down to another family member. The toyota store in town will probably rape you out of the last dollar in your pocket for their crazy high prices and also, sending you home in a germy uber. BIG KUDOS to some of the folks I used to work with, and the ones I have crossed paths with in the past, (Peter from parts) (kyle from parts) (Rocco Jr. from service) (john formerly from toyota vallejo) and my new friend dwight. (who I apologize once more, as someone might have introduced me to him as gary). I also forgot to mention to BRING BACK PAUL (their shuttle driver) he too is also awesome, great conversation everytime I hop in the shuttle with him! These are all a perfect combination for a winning team, and a very high level of satisfaction rating from me. Thanks for also hand-washing my vehicle, (the clay bar application i personally applied is shining again) Cheers! read more

Vallejo Nissan - So shiny! Thanks again - Car Dealers Near Me - Vallejo, California

I agree with the reviews that gave this dealership one star. I do not recommend this place for car repair work. I paid $200 for a diagnostic test , $200.00 for a brake fluid change, and $30.00 for a tire patch. Insane! $430.00 for no diagnostic breakdown, brake fluid change that I could have done myself, and a tire patch for $30.00, and I went in at 8am and and didn't get my car back until 3pm, only to find out it was in the same condition I bought it in. So unacceptable. I went across the street to Midas to find they don't charge for a diagnostic test. Went to Pep Boys to find out they charge half of what Nissan charged for a diagnostic test. Oh yeah, they washed and vacuumed the car. That's it. The service personnel were pleasant and polite, that's why you get one star. Never again. They said they only have 2 mechanics on staff, That's probably why their gouging their customers to pay those two, I have two Nissan Kicks. A 2018 and a 2021 Premium. I will take my chances at the Vacaville dealership where I purchased them, where I know the quality of service is exemplary, but I'll NEVER take my car back to Vallejo. In fact, I'm going to report this incident to Consumer Affairs. What Vallejo Nissan is doing is price gouging and the buck stops here. read more

I've been getting my car serviced at this location for years, and every time I go, I have a really great experience! Yesterday, I came for routine maintenance -- oil change and tire rotation, you know the deal. When I pulled up to the service garage, a very friendly staff member came out to talk with me about the services I needed. She gave me a breakdown of what they offer and what is recommended for the mileage I was at. Then she took the keys and I was off on my way to run errands. An hour or so after dropping off my car, I got a message about my battery being in critical condition and needing a new one. I was given a price for the replacement and was able to select to get the service done directly from my phone. Easy as pie! When I came back to pick up my car, it was washed and vacuumed (the best complimentary service!) and ready for me. Checkout and payment was fast and simple, and of course, as friendly as could be! Vallejo Nissan is for sure my go-to spot for car services! read more

Great service! Made an appt for an oil change and smog. They were on time, and so fast. Vacuumed my van and everything. Everyone was very friendly and the prices were reasonable. Will definitely be back! read more

Looking to get a car? Hassle free? Go ahead and ask for Ryan. Ryan simply provided over the top customer service along with thorough information all through the process of purchasing my Nissan maxima. Literally gave him my budget and with no hesitation he worked with my expectations. In short, Ryan will work with you and attempt to achieve what you're looking for. No hassle, no pressure, and definitely no obligation to buy. read more

Vallejo Nissan - Nissan Maxima - Car Dealers Near Me - Vallejo, California

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We trade in our car to a Pathfinder Rocky Creek limited edition. We are so glad that Ryan Macoy as always have a good heart and compassionate of what his doing, he assisted us all the way to this process and thanks to their processor its very quick service, not like before when u buy a car it will take time for signing the papers. If you guys wanna stop by the Nissan Vallejo always look for Ryan Macoy his been there for a long time and will assist/respond your needs right away,. And he can speak Spanish fluently..Thank you Ryan as always, thank you also for taking good care to all out friends we referred to you and they are happy with their cars!! read more

This shop has a theft racket. Do not leave any items of worth in your car if your service visit will leave your car in their shop overnight. They have that convenient sign, stating they are not responsible for theft, but they are the ones doing the stealing. This shop is shady. read more

It's been a few years since I leased my Nissan Rogue, but recent experiences have really made me appreciate Ryan Macoy and the Nissan Vallejo team. Never in my life have I had an easier car transaction. I told Ryan the car I wanted and the price I was willing to pay. Even with a trade, they made it all happen in under an hour. No bs or tricks once you got to the dealership. This is how it should be. read more

Anthony at Vallejo Nissan, thank you! From the initial inquiry to coming in and looking around and going through the entire approval process, car shopping this go around was almost stress free. I went in essentially knowing what I wanted, it was more about my budget and getting my payments to a place that was comfortable. Anthony greeted us with a smile immediately upon arrival and made the entire process seamless. Him along with the other staff were professional and super nice offering us waters and checking to make sure we were taken care of. Usually dealerships are intimidating and cold, but they really make this place inviting and hopeful. Thank you Anthony for your help in buying my first brand new car! read more

Vallejo Nissan - 2024 Sentra SR - Car Dealers Near Me - Vallejo, California

I was so excited to leave with my brand new 2021 Rogue ! The sales team was amazing. They made me feel like family . Mike and Allen helped me out and made sure everything was finalized! Thanks guys ! read more

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I'm sure we've all either experienced or at least heard about shady car salespeople. None of that here, I never felt pressured or rushed into making my decision. The employees at this dealership are very relatable. They are easy to talk to and are clearly knowledgeable about the industry. They understood my needs and were able to provide me with a personalized solution. I had so many questions, and they (Mike & Allan) answered them promptly and with great detail. They offered to slow down the conversation when things started getting too complex. They constantly checked with me to make sure that I understood everything which made me feel comfortable doing business. I had came across a deal online in which the incentives had technically expired, but they were able to work things out to help achieve practically the same numbers. That just goes to show you how much they are willing to work with their customers. They easily could have said no, and I would have accepted it because that's what you typically expect from car dealerships. Mike was with me by my side even when I was in the financial office filling out the paperwork to ensure that everything was good and that I was getting the deal. Again, the empathy and dedication was on full display from beginning to end. Even after the paperwork was done and the transaction was closed, Allan took the time to help me get situated into my new car (mind you this was a busy day). He taught me how to pair my phone, initiate the remote start, and a bunch of other features I didn't even know I was getting. There isn't really much else needed to be said. Nissan Vallejo has earned my business moving forward. Thanks again. Edit: They not only washed the car but also disinfected it before I got to the dealership. They allowed me to test drive the car by myself to maintain social distancing. Nice to see them following COVID protocols. read more

Vallejo Nissan - Nissan Sentra SR with the premium package - Car Dealers Near Me - Vallejo, California

Nothing but praise for this dealership. Ryan Macoy was our salesman and he was professional, experienced and friendly. And most importantly not pushy. Would recommend to anyone looking for great service and great selection of cars. read more

Vallejo Nissan - Me and my new pre owned Nissan Rogue! - Car Dealers Near Me - Vallejo, California

Best experience I could ever ask for with my first new car purchase. Ryan McCoy was AMAZING I didn't feel like I was getting scammed, or screwed like I was afraid would happen From the initial "interest" form I submitted to signing the paperwork for the car was seamless I got polite, non pushy and easy to work with team members there who were personal and wanted to know what was best for me and my family. Ryan was hilarious and educated my husband and I during the whole process so that I felt empowered with my decision and not anxious. I am looking forward to seeing them during my financing terms for whatever else we might need! read more

Vallejo Nissan - Car Dealers Near Me - Vallejo, California

I came to the dealership to see the 2009 Nissan Murano and the 2014 Mazda CX-9 and they weren't there. They are not for sale. Seems like a typical bait and switch. What a waste of time and a lousy location. read more

This review is for the service department. I would give them negative stars if it were possible. Brought the G35 in because it was starting to overheat and needed it fixed. Told them that it might be the water pump. A week later after waiting for the part to arrive, we drive the car home and it starts overheating and there's coolant pouring from under the engine bay. I looked under the hood and return Line to to the radiator was not connected! Ok, accidents happen... we call them and inform them of the situation and they ask us to drive it back. Overheating your engine is extremely bad for engine. We ask them to come pick it up and they pull up in and in a company vehicle and drive it back. 2 days later, They tighten the hose down and fill the radiator. We go back to pick the car up, drive it home and it overheats. We call them and let them know and they tell us to drive it back and they would figure it out. Already pissed off, we let the car cool and drive it back. 3 or four days later, they call and say there's teeth missing on the drive belt and that was the cause. They "fix it", we drive it home and overheats. We call them and take it back. "It's the thermostat". So they replace that and drive it home; still overheats! Drive it back again, "it's the fan clutch". Few days later we pick up the car and it still overheats. We took it back twice and they never fixed the problem. They kept going and going throwing parts at the car hoping they got it right. The only thing that we didn't pay for was for them to change the thermostat. Worst part about it is that the lady that was filling out all the paperwork kept insisting that we asked for them to replace those specific parts. All that was asked is for them troubleshoot and fix it. To go on further, the car now runs for a few seconds after it's shut off and the inside of the car had greasy hand marks and foot marks on the inside when we got the car back for the last time. This place is sad. I've never witnessed or heard of anything like this ever happening. read more

I wanted to love Vallejo Nissan I can say that they do not try to over sale you unneccessary products which I loved. Fadi was also very attentive and put forth efforts to get me a note within my price range which I appreciate so much. Staff in the parts department is also awesome as well. Service I'm not too sure. So I'm knocking off stars because I purchased a car in June got an oil change and routine basic maintenance in august and a fucking axil replacement in November!!!! Now I have considered that maybe I hit a curve or bump in the road but that would be something significant that I would have noticed. The noise that made me take my car in to get assessed is a noise I hard when I bought the car. But I was naive the sound progressively got worse. I find it hard to believe that it was not observed when I took the car in august. ‍ I guest we will never know. So would I recommend Vallejo Nissan? If and only if you are knowledgable. read more

Joseph sold us our Platinum Murano. He was very helpful. He was straightforward during the price negotiation and showed us our options. Tracy made the paperwork painless. This is our third Nissan and we are ecstatic to have this new car. We had our Rogue for nine years. We know that we will enjoy this vehicle for years to come. The connected services are much less expensive than Onstar. read more

Vallejo Nissan - Platinum Nissan Murano - Car Dealers Near Me - Vallejo, California

Purchased my second Nissan vehicle at the Vallejo Nissan from the same person, Ryan Macoy. A very true sincere and genuine person to talk to. Very charismatic, but truthful. Took my parents the next day to purchase their car with Ryan also. Can't wait to purchase another vehicle when my daughter is ready! Thank you Ryan! You always make my car buying experience painless! read more

I woke and said I think today is the day. I tried a year ago with my friend Anthony and at the time I had bad credit and barely the income to cut it a few months later Anthony passed away but I never forgot how this man help us and tried to find something for me now here we are ... He remembered me and I never thought I would have walked away with such an amazing feeling and peace of mind when I say this man moved mountains for me boy did he! Shout out to Fadi at Vallejo Nissan he is a good man I pray God truly blesses him @ Vallejo Nissan P.s. Another shout out to the manager Kevin he is also amazing with out them I wouldn't have drove off that lot read more

Vallejo Nissan - Car Dealers Near Me - Vallejo, California

LITERALLY STOLE MONEY FROM ME I bought a truck from Vallejo Nissan and has a mediocre experience at the dealership. They tried the old school sales tactics on me (how much do you want your payment to be?) right out of the gate but backed off once they realized I am not an idiot. That's cool, I can respect the hustle. What I cannot accept is that they short payed me for my trade-in. We agreed upon a price for my trade-in and for whatever reason they said that they wouldn't be able to cut a check that day but would mail it within a day or two. All good, the trade in amount was in the contract so nothing to worry about, right? Wrong. The check came about a week later and was short $50. I emailed the manager, he said they would send a new check. A month passes by, still nothing. I send another email and this time they just ignore me. I've sent a few follow up emails and they have literally just ignored them. Horrible customer service. I would never buy from these guys again or recommend them to anyone I know. Aiman, if you're reading this, I want my $50 bucks! read more

Matt, Aiman deserve kudos for getting me into a brand new Sentra '21 and Trisha as well for reaching out to me and scheduling the appointment. Excellent customer service skills and didn't try to sell me onto a vehicle since I already wanted an upgrade from my ol' reliable. Paying similar monthly payments as before but riding with a newer fly car lol. Also a big thanks to Carlos for finishing up the deal as well. Overall great atmosphere and satisfaction leaving the building. read more

Vallejo Nissan - Nissan Sentra ''21 - Car Dealers Near Me - Vallejo, California

I took my vehicle in to have a sound checked out dropped at 7:30 in the morning was told it would be 1-4 hrs . Finally at 3pm way pass 4 hours I get a call telling me the sound is because I need a new transmission, good news it's still under warranty by 2 days not that I cared since I have a repair package I had purchased when I got the car. I was told I would be a call right back to see if I could get a loaner, that call never came. The next day I called at 8:30 in the morning was told the boss wasn't around and he wasn't around yesterday either, but they will talk to him and call me right back. I called them 6 times and the phone just rang, when it was finally picked up it was only to put me on hold for over 30 minutes. When I finally spoke to a person same crap no boss around to see if I could get a loner. Finally over a hour later I get a call back from a guy telling me there was no longer available until next week, but I should have mine back by Monday or Tuesday . I received no if but excuses and people just passing the buck. The excuse we are short staffed is not the reason for terrible customer service. I totally regret taking my car there to have repaired. If you have a Nissan needing repair don't go here, go out of your way to receive better service. read more

The folks here are just wonderful! I worked with Ryan Mccoy and C.Caballero. They helped me secure a great deal on a 2021 Nissan Leaf. It was quick and easy and they were super helpful. Thank you SO MUCH! The far is fabulous! :) read more

I leased the Nissan Leaf from Nissan Vallejo two years ago and Ryan Macoy serviced me then. I returned to Ryan this year and he helped me again. Aa before, his service has been consistent, efficient, and highly responsive to all my needs. I will go back to him once again in two years at the end of this lease. read more

Today I came in to make a payment and pick up a car that I had confirmed was still available and was told yesterday it was "marked as sold" to me. With that being said, I had paid for my insurance and showed up ready to complete payment and pick up my car. I also had an appointment. If they had known I was coming and the car was gone, I should have been notified as soon as possible. I wanted to do this without a co-signer and the manager was extremely racist towards me speaking Spanish pushing me to get a co signer. I don't even speak Spanish. I left feeling very upset due to the lack of communication, the misinformation, and worst of all being judged and spoken to in a belitting way because of my ethnic background. I made a trip I didn't need to and completely wasted my time to get disrespected in turn and not like a customer who was ready to pay 20% down on a vehicle I was promised would be mine. read more

I was calling to check what the Nissan Extended warranty would be as oppose to the enterprise rental car extended wareanry price. i Called (3) times was left on hold on one line for 30 mins and no on bothered to check on the line. When I finally go through to Carlos he was very inconsiderate and did not acknowledge my wait. His tone was condescending saying that the wait time was not his problem and in the interest of not wasting his time he wanted to know what I wanted! That was his words, and he hit me with a "Sweetheart" as well... Wooowwwww! No thanks Nissan poor customer service in a time where everyone should go out there way to connect and acknowledge a person, especially a paying customer. Do better and treat every customer with value because what goes around comes around. read more

Made an appointment on line because I could not get anyone on the phone. They texted me back confirming my appointment i texted them back " do you have the part I needed" no response from them 3 days later I drive down to the dealership. They did not have the part. They did want me to pre-pay for the part and come back at a unknown later date. Unless you hold their hand all the way thru i will not read more

Very shady car dealership - beware!. About a year ago when I bought my new Altima there, the finance guy copied and pasted my first initial on multiple extra items that I did not know about. When I got home and found out what I got charged extra for, I called and immediately requested redoing the contract to no avail. He promised every extra item is refundable. Guess what? After multiple months with repeated phone call and email, I just got frustrated and gave up. Very dishonest dealership - surprised they haven't been sued for their shady practice. read more

I have nothing but respect for these guys! They are happy, helpful and most importantly they will fight for you. I have made a lot of financial mistakes. I don't have great credit. I was up front about that. Lamont was a god send. He didn't try the usual things salespeople do. He was upfront and honest. He made me feel comfortable. He was interested in my situation and helped me find the perfect car! The financing manager personally fought for banks to accept me. He pushed the deal and got me a better rate then I thought I was gonna get. I can't thank you guys enough!! read more

Vallejo Nissan - Car Dealers Near Me - Vallejo, California

I would like to take this opportunity to say thank you so much Ryan Macoy to make it happened I know you and the Nissan team went above and beyond for my 2020 Kicks Nissan it's so comfortable, easy to drive, great mileage in gas and it's so spacious. I wish I can give you more than 5 stars you're so easy and will not disappoint me when it comes negotiating you're so awesomely easy to doing business and very humble. Again, come see or call to make an appointment ask for "Ryan Macoy" he will try his very best to make it happened......Salamat Ryan!!!! read more