Only had 1 experience here. Was looking for a lugnut for my car since my stud and lugnut got crossthreaded.. Came to the store, and a 2nd person came up to the front to help me while the first worker helped another person. He checked for my lugnuts and they didn't have it. He offered to check the stock at the 2 closest autozones for me and was able to confirm they had them in stock. Also apparently you can pay for items at 1 autozone and pick up at another store for easier checkout! Pretty convenient. Anyways I appreciate the help and the fact someone came up to help almost immediately when they saw me waiting in line. read more

Super helpful staff and service! I've come in a couple times when my check engine light came on, and they've always been quick and friendly about taking a reading and printing a report for free. Today they also tested my battery and helped me replace it free of charge. Again, I appreciated the friendly service from Alex and Zimraan. New battery cleared my engine light and left me confident that we can safely take our holiday road trip! read more

I've been to this location before years ago to change my battery and liked the service I received so I decided to come back. At around 11am today however, the service was horrible. I walked in to see an empty store with one lady (employee) who walked past me and as I approached the counter, another male (employee) at the register on his phone. He did not acknowledge me so I stood in front of him just waiting for him to be done texting. Finally, he looks up as if I was interrupting and goes how can I help you? So I tell him I needed my battery changed and get this.. he said he couldn't help me because there was only 2 employees there and I could come back in a few hours. Now, he was right about there being 2 employees there but they weren't doing anything lol. And is there going to be more than 2 employees in a few hours? I was just so confused. They were lazy people, I was like oh wow I'm never going there again. read more

most horrible service I've ever gotten at an auto zone especially as a lady. All 3 workers there on Tuesday October 7th @10:55A were sitting there on there phones not paying attention at all to helping customers. When a man finally came to ring me up I was asking him with assistance to which one would be better for my car. He said I need to go to a shop and didn't want to help me at all because they lazy af and not gentleman rude af! I've fixed something so small similar on my own before I didn't need to go to a shop he probably told me I need to go to a shop because he's sexist and was acting like because I'm a girl I don't know shit! Even tho there was another ugly rude girl working there. I don't know what happened to Antonin autozone I've never been to this location but people use to be happy to help me. They suck! they need to find another job! read more

Horrible experience i came in to recycle oil and they were extremely rude about it and hostile they only wanted to recycle 5 gallons but i dont see any fine print anywhere where it says thats the limit. Long story short i went to O'Reilys down the street they recycled it with no questions asked. DONT EVER COME HERE! Super rude read more

Had a problem with an order....Once came in everything was fine, I was under impression it would only be 2 hr wait. Staff sorted everything very well. Also, time before I went in to recycle old batteries. Handled quickly and efficiently. read more

Came in because my headlights went out. Adrian helped me out with finding the right headlights and set them up for me too. Huge shoutout to him. read more

how many autozone employees does it take to fix a battery? went to replace my battery, and the man who helped me mixed up the clamps on the new one. when I politely mentioned it, he got upset and said he's been installing batteries for a long time, then even called the new battery "stupid." he was about to return my old battery like nothing was wrong until the lady inside came to check and figured it out right away. i'll give her that credit but she was rude too. read more

Friendly staff. Great car detailing supplies and chemicals. One of my favorite stores to go to when I need something quick.

I stopped by to purchase a new pair of windshield wipers before another anticipated storm and received excellent service. I did some research to ensure I knew what to get but I asked an employee, Jose, at checkout to verify I had the right parts and he gladly did so. I also asked if they could install my new windshield wipers and he said he could. To my surprise I not only got my windshield wipers installed, and a tutorial on how to do so, but also a brief summary of what was under my hood and how to make sure I maintained my vehicle. I never knew you could have such a pleasant experience at the auto parts store. Thank you! read more

Jake provided excellent service for me. I needed my headlight bulb replaced and he took the time to install it for me. Thank you for the excellent customer service Jake. read more

I went in to get a cabin filter for my Honda Pilot. After looking and not being able to fund one an employee, Cedric, came over and asked me if I needed help. When we still couldn't locate one he began to look thru all the inventory boxes and then checked online to see where one may be available. After exhausting everything Cedric said let me look one more place,. On the shelf behind the other filters he found one. Cedric did not give up! I will always give my business to Auto Zone. read more

They like closing before the the time they are supposed to close and than pretend they don't see the two people trying to get in

I've only had good experiences visiting this Autozone. Everyone who helps me knows their and genuinely try to help you and recommend things that they think will help you and your car out. I was recommended to get bulb grease for the bulb replacement I got but I didn't listen and now I feel bad. I didn't get the dude's name, but CSR #6, props to you and thanks for your help today. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Pinole, California

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I came in for windshield wipers for my 2013 Smart Fortwo Car Passion...they even installed them for me.

Convenient but for most of their accessories and car washing stuff, head over to Target and Walmart. Was looking at picking up so wheel cleaners and it was 2x more than Walmart. Their Meguiars wax polisher was $55.00 when Amazon was selling it for $33.00. read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Pinole, California

You need help? AutoZone can help! You need a million dollar loan? Well, so do I. Let me know when you find out where I can get that. Anyway, I had my check-engine light on and was told by my good buddy to have them scan it via OBD plug. My initial reaction was to take it to a dealership and just shell out a fortune, but as my curiosity strengthened, I went to check it out. Got it scanned, bought the exact part in the exact location and resolved it with a few wrench turns within an hour. Drove her around and viola, Check-Engine light disappeared as if it were never there. The guys and gals there are pretty knowledgeable and eager to help. Definitely recommended! read more

Great location. Helpful guys. Changed my cars headlight bulb even in heavy Rain!!!!. Buyed couple of things and the staff is friendly. read more

My brake light went out and I needed a new one ASAP. Camille and John were so incredibly helpful! It was raining when I can in, but that didn't stop them from not only getting me my brake light, but installing it as well! Figuring out how to get to the actual brake light was initially more difficult than we were originally expecting. However, Camille and John were so helpful and made sure that everything was done correctly! Thank you guys so much for your service today!! read more

Came in this morning because we needed a new battery to replace the 8 year old one in my 2010 Kia Soul. Needless to say there was quite a bit of corrosion on the old battery and we were able to get help replacing it. Despite being busy with deliveries and other customers, Jonisha and another member took the time to come out, remove the old battery and replace it with the new one. We could tell it was a pain and really appreciated Jonisha's patience, time and effort. Thank you so much for all your help Jonisha - you're awesome! read more

Scion TC 2011, break light purchase. Courtesy lightbulb change from Team Member! Thank you Sir :) ...also learned your skin oil can damage/burn out bulb. read more

I came to Auto Zone on a very rainy day in need of new wipers for my car. I was able to quickly figure out what blades I needed, however, a very helpful employee pulled the items for me and then offered to put them on for me - in the rain! I was so pleased with their service that I came back in with a few pieces of See's candy that I had just purchased as a thank you for being so kind. It's rare that you receive such one-on-one customer service with a smile and a helping hand. I really appreciated the fact that the employee took time to go the extra mile and install something that I purchased from their store. The previous poster mentioned that the store was very busy and that the wait was long - I didn't have this problem. read more

With chains, I feel like customer service makes or breaks the place. In the past, the customer service here has been good, but I usually ended up leaving without buying anything because of the fact that I usually had to wait at least 15 minutes on the checkout line. However, my experience yesterday changed my "meh" experience to a very positive one! I came in because of a minor yet annoying issue with the way my trunk closes. One of the employees went above and beyond to help me, and he ended up fixing the problem. I'm obsessed with opening and closing my trunk now. If you have a little time to wait or can go during the off hours, the customer service here is definitely worth it. read more

Great experience. Walked in looking for new windshield wipers. I usually know the type I need but this was a different car so I asked. There were two of them they helped me easily find what I need and I was out of there in no time. That's the great hell that I need. I remember one time in the past they helped me install my car battery and they offer free car battery recharge. Great customer service! read more

Came in to see if I could get my battery tested. The guy said okay let me ask my manager and his manager straight up said he couldn't move. It wasn't even busy, she could've just covered him for 5 minutes. He apologized to me that he was unable to do it for me because his manager said no. I won't be coming back here. read more

Auto Zone, Kragen is just down the street, is better stocked, and has better customer service. You better recognize and step up your game. Despite the negative reviews for this place, I went in looking for a light bulb for my car. I was the only customer in the store. The only employee I saw was near the cash register. It seemed like he was annoyed and didn't have the time to help me out, but he did tell me the number of the bulb and the aisle. They didn't have what I was looking for. When I asked if he had any back stock, he replied that they were waiting on a truck. Hint for the young employee: If you want to stay employed and keep this business open, step it up. If you are unhappy in your job, don't make your unhappiness mine. If you're looking for me, I'll be at Kragen. read more

This place is typical for most auto supply stores, no matter what day of the week, no matter what time of day, there is a maximum of 2 employees and a minimum of 10 customers, most wanting to make huge orders on out of stock items, that is if they even know what they want or the exact model of car they have - or that the employee understands what they are asking. Plan on spending at least 20 minutes in line 1, the ordering line, and then another 20 minutes in line 2, the cashier line. And of the 2 employees working there will be one who pretty much knows what their doing and the other won't have a clue as to where they are working except for the name of the place on their uniform. Hope that you get the 1st one when you get up to the front of the ordering line. read more

A very helpful employee called in manager help to rectify an issue with a return at a different AutoZone location. I got a return taken care of quickly. She didn't have to go out of her way to make things right, so thank you! read more

Disgusting service. Especially from that thing answering the phone named Stephanie. I wouldn't call there for anything. If you get him/her on the line make sure you ask to speak to someone else. To think, if they gave Stephanie some knowledge on parts and/or how to look them up this review would cease to exist. Piss poor training and emotionally struggling employees... It is no ones fault that you sound like a man over the phone STEPHANIE. Lighten up and maybe more people will call you ma'am instead of sir- How could you go as far as to say something is "hella illegal" when YOUR COMPANY SELLS IT! Then you can't even look up the item because you're too stupid so now it is somehow my fault that you don't know what the hell you're talking about! and hanging up in my face is supposed to solve everything, right?? WRONG. I left Ms. Veronica a message and I will make sure you have been spoken to about your issues. You have a lot of growing up to do before you can properly represent any company. So, sad. Seems like a ton of others have been victims of this locations ignorance and horrible service. read more

Called this auto zone asking if they would be able to test a relay on my car. They said absolutely as long as it it not raining. We get there about 10-15 minutes later and every employee is denying they ever said that and saying no one there answered that phone call saying you cant even test it. They were lying strait to our faces we even confirmed that it was this store we called. We called O'Rileys and we find out you can test it, they had every resource to test it at This Auto zone they just wanted to be lazy and lie. read more

Toysrus for vehicles! ! Fully stocked. .if you can't find it somewhere else...c0me here!!!;) read more

AutoZone Auto Parts - Auto Parts & Supplies Near Me - Pinole, California

Been coming here for years. I have the misfortune of owning/ driving older cars that have issues. This particular visit, I needed to use the diagnostic scanner. Was able to use the scanner, received the information needed. Thank you Auto Zone! read more

This place is a joke, I went in for brake parts an a purge valve, all of it was in stock, the person who was helping me could find any of the parts ask me to help him look for them on top of that he couldn't spell purge, his spelling was brge then he told me to look it up on my phone to get the part number, I will not be going back any time soon. read more

Car battery died this morning, had AAA come out and was suppose to replace the battery but didn't have my battery so they jump started my car. Drove down to Autozone, walked in and received help right away. Not only did the sell me the battery I needed but Miguel N came out and replaced the battery, along with cleaning off the corrosion. Great help and service ! Was in n out in less then a half hour. Thank you guys so much ! read more

The Manager on duty yesterday evening who closed the store 5/15 (I believe his name is Justin) shows no effort to provide good customer service. I experienced this twice. Once when I was in the store early evening watching an interaction with a woman that was having issues with an order they couldn't find. Then first hand when he hung up on me later in the evening when I called in because of a part that was given to me in error. He really does not seem that he cares at all whatsoever about his job by the way that he interacts with customers. I've never experienced this blatant of disrespect and lack of care to solve issues for customers. read more

Unfriendly Man assisted me on my pruchase. The price is higher compared to other stores. read more

I had to go to AutoZone this morning because my battery continues to drain when I don't drive my car in one week. This has been going on for 2-3 years each time the battery has been under warranty and gets replaced, but NO ONE ever asked me if I upgraded the electronics in my vehicle (SUV). When I spoke with Jason(the new Store Manager) today he asked me that question and informed me that they carry a larger battery for the upgrades and size of my vehicle so my battery doesn't drain every year. I am so very pleased that he took the time to look up and provide me with this information that I had to come home and write a review! Keep Jason at your Pinole store as manager because he was very informative, polite, and has great customer servce! read more

I've only been in the store once but my experience was great. I need windshield wipers and I never bought them myself. Jason immediately asked me if he could help me, helped me choose what I needed, and put them on for me in no time flat. He had a little trouble snapping one on so we had a very pleasant conversation to kill the time. Would definitely come here again when I need Automotive or someone to help me. read more

Lazy workers. I needed a battery replacement. I was shopping around and called both o Reilly and auto zone. O Reilly without me asking even offered to install and replace my old one. I went to auto zone because it was closer but when I ask if they can install the new one the guy made some excuse that they only do it as a courtesy and some other reason they can't do the install. I went to O Reilly's and they were more than happy to replace my battery. Simple installation ... So auto zone customer service in Pinole sucks. I wish their management can read this review and hire more competent and able employees. read more

Over the phone service is no good. I called and asked for pricing on an optima yellow top battery and I had to repeat myself several times obviously not knowledgeable on basic batteries waited 5 min for price check then got hung up on. No price. read more