Came into Pinole Goodyear over the weekend for what I thought was just a tire issue, and ended up having a great experience. They balanced, rotated, and filled my tires, did an oil change, and pointed out a few other things to keep an eye on. I appreciated that they explained everything clearly and never made me feel pressured. Tim, the new owner, was awesome. He took the time to talk with me and introduced me to his staff and the mechanic working on my car, which made the whole experience feel honest and transparent. Good prices, great service, and a team you can trust. I'll definitely be coming back. read more

"Yeah right.. I'm gonna get my car repaired at a dealership. Huh! Why don't I just flush my money down the toilet?" - George Costanza, Seinfeld Needed new shoes for the truck, was not happy with the last set of Nitto's from another "Big" tire shop... ya get what you pay for. da Scene: After a little research, narrowed to Goodyear and Pirelli, pulled the trigger on the Assurance WeatherReady 2's, directly on the manufacturer site and booked local installation. The pricing was surprisingly good and we have a Goodyear shop nearby (apparently, not many around anymore?). da Service: John was professional, helpful, and full of info. I added on an alignment as recommended due to wear pattern on the old tires and was ready for pickup at lunchtime. NOTE: If you purchase from the manufacturer site, there IS a difference in the service programs and what is covered. Be sure to do your research, YMMV. da Outcome: I definitely can recommend The Goodyear, Pinole for your tire needs based on my experience. The front office guy John had to deal with some "administrative issues" with the manufacturer and online promotional codes, but was patient and worked with my situation great. I hope Goodyear Corporate supports their local shops to make them competitive, I look forward to sending some maintenance business to them soon. Thanks again John! read more

Pinole Goodyear - WeatherReady 2's, high hopes!! - Tires Near Me - Pinole, California

I've been going to the Goodyear in Pinole Vista Shopping Center regularly since before the pandemic. We have two cars in our household and they get their regular services and tires there. I am someone that does not know much about cars but the guys at Goodyear have always given me their honest diagnoses on all of my vehicles while also giving me a lesson on Auto 101. They will also tell me if something is out of their reach or expertise.Most every time, this shop is able to accommodate my busy mom schedule and they are local if you live in 94803! The Goodyear has good guys. read more

I brought my vehicle to Pinole Goodyear for tire installation and unfortunately, during the service, the protective finish on my rims was chipped. I immediately brought this to the attention of the management, led by John Jarvis, and provided photos documenting the damage. My biggest concern was not just the damage itself, but the lack of accountability in how the matter was handled. Instead of working toward a fair resolution, I felt my concerns were dismissed and no effort was made to take responsibility or offer a solution. I value professionalism and care when it comes to servicing my vehicle. In my experience here, my property was not handled with the level of care I expected, and the follow-up from management left me disappointed. I hope this review serves as constructive feedback so others can make informed decisions and so the shop can improve its approach to customer service and accountability. read more

Pinole Goodyear - Damaged protective coating during tire installation and or wheel alignment. - Tires Near Me - Pinole, California

My family (and our cars) have been going to Goodyear in Pinole for literally decades. Oil changes, new tires, and any strange noises our cars make, Victor and John are always helpful and explain in detail when repairs are needed. We have always been very satisfied with their service which is why we keep coming back! Highly recommend them for your automotive repairs, maintenance, and new tire purchases. read more

Great service! I love coming here to get my car taken care of, everyone here is helpful and majority of the time they have find the cause for what's wrong with my car. The employees always makes to look at other causes just in case their is other needs to be done for the vehicle as well. read more

Had a really bad nail in my tire while driving up to my family's house during the holidays. Did a quick google search and it lead me to Pinole Goodyear. Despite some of the reviews I decided to give it a shot. Was greeted by Victor and Tim, who then helped me fix my tire and got me back on the road in a timely manner to not miss valuable time with my family. They were fairly price and made my issues feel important and heard. I would high recommend going here and asking for Victor or Tim. read more

Pinole Goodyear - Tires Near Me - Pinole, California

Came in thinking I might need new tires, but Tim was super helpful and honest. All I needed was a tire pressure check, and I was never pressured to buy anything. That kind of service is hard to find--highly recommend. THANK YOU! read more

Big mistake. I chose to ignore the other negative reviews, how bad could it be? It was bad. The person at the front counter was rude and dismissive. Despite having an appointment confirmation email, they had no record of my booking upon arrival. Furthermore, the installer informed me that wheel balancing was not included, which directly contradicts the services advertised on goodyear.com: "Includes tire mounting, valve stems or TPMS kit, and balancing." The installer also attempted to persuade me to purchase tires from their local store instead of honoring my online order. The interaction was unprofessional, and I left without receiving the installation. Thankfully the goodyear.com support is reasonable I have rescheduled at a different Goodyear location. Don't make the same mistake I did! If you care about your time and expect basic customer service, steer clear of this location. Goodyear has better locations with competent staff who actually care about their customers. read more

Came in to purchase windshield wipers and Victor installed them for free, which was incredibly helpful--especially with all the storms we've been having lately. Really appreciate the great service! And I would definitely recommend. read more

The guy at the front counter is rude, unprofessional, and has zero people skills. Instead of getting a "Hello. How can I help you today" I got "What do you want". Left immediately and will never go back. This isn't the first time I have experienced rudeness from this guy but it is the last. read more

Poor customer service! The older Asian man that assisted me was so rude. He had such a nasty, condescending attitude and a slick mouth. I will never return to this business! Ever! read more

I have been coming to this tire shop for about a year now. I got a great deal on a set of tires and have returned every few months for tire rotation. John is super responsive via email and the service is quick enough that if I ask for the earliest appointment, I can still make it to work on time afterward. A few months ago, I hit a curb and one of my tires was completely destroyed. I called this shop to ask if they had my tire in stock and when they confirmed, I had my car towed there. The tire was replaced in less than half an hour and I was able to make it to work! I declined the tire insurance when I purchased the tires and wished I didn't! I highly recommend you get the insurance (which I believe was an extra $20/tire) if you drive a lot. Inside, there is a small sitting area with phone chargers and an outlet. They don't have their own public wifi but there is a strong Xfinity connection if you have an account. Overall, quick and responsive service - happy to continue coming here for all my tire needs! read more

Pinole Goodyear - Tires Near Me - Pinole, California

Massively price gauged! I went in to do a simple oil/ brake fluid change and they tried to add on every thing in the book plus tires (mind you my tires are new - I bought them from them). When I told them no, they held my car for 4 hrs and then charged me $175 for "labor" for the oil and brake fluid change. In total it was $360!! I will never go back and will be finding a new place for my oil changes especially when learning how overpriced the oil changes are at this Goodyear in Pinole. Yikes! read more

Believed there was an issue with my coolant system, specifically the thermostat. Was told that in all his years he'd never run into that issue. Took the vehicle in, they used their code reader, saw that a different code was displaying and deleted the DTCs. No inspection of the cooling system or live data was performed. $189 to delete a check engine light code. Low and behold, after I get the car back the CEL comes back on. I verify the issue by taking a look at the live data using a friends code reader and end up replacing my thermostat on my own. Fixed the issue and CEL hasn't come back. I'm already weary of mechanics and this experience has reaffirmed my anxieties read more

Took my Honda accord in for tires and an oil change. John was at the front desk I'm a mechanic myself so I know what my car needed. He nailed all the things my car needed and I didn't want to do it myself so I asked for a price for everything needed. It was pricey for labor but my tires were 125 each which is a pretty good price. I took my car in after I got off work at 8am. I didn't want to wait until they finished and John told me they could give me a ride home and bring me back when the service was done. John your the MVP for that I really appreciated that. I will be coming back for the rest of the things I need done. Ended up getting 4 tires, oil change, air filter, and front rotors and brakes. Maybe you can find somewhere cheaper for labor but you get what you pay for. Thanks again John. read more

Brought my car in with a nail in the tire. I was told I would need to leave it and they would call me when it's done. I signed the paper thinking it would cost $30-40 like every other tire shop does. Not even close $65 for a nail in the tire repair. I called every Goodyear tire shop in the area they were all $30-45 tops When I returned I asked for a copy of the balance that I was charged for. I was told it needs to be asked for in advance. read more

I ordered Goodyear tires online & went to this lic for install. They checked me in, told me to return in 2 hours. 20 mins after my departure, I get a call saying that they received the wrong size tires. I told them that the website only ask for the make & model of your car not the tire size. He said then you must have done something wrong. I asked him could he switch the tires & he wanted to charge me between 1200-1600 with no credit to the other tires. I asked him to give me a second to consult with my husband & I would call right back. Before I could explain the situation to my husband the guy from Goodyear was calling me back stating that his technician needed to go to lunch so I needed to make a decision now! I told him to put my original tires back on so I could consult with Goodyear online & see what happened. He became even more rude & told me he was going to charge me for putting my tires back on because I wasted the technician time. He charged me $40 dollars. Don't go here!! Not friendly to women!! Very bad customer service read more

I had use this shop for many years until I moved out of the area, last Saturday, I was driving on I-80 near hilltop, all the sudden tire warning lights popped up, not sure what to do, I left the freeway, all the sudden, I saw that good old "Goodyear tires" signs, without thinking, I pullover ask for helps, guy name -Tito came over to rescue me, he checked also put air into all tires. suddenly a big tall man standing right next, I was surprised but very happy to saw him- the owner that I knew for many many years but also haven't seen over 10 years, he friendly said to me: " yes i'm still here". cold & wet, but thanks to him & Tito, I got home safely, yes, I highly recommend this shop. read more

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Went with my girlfriend this last Saturday afternoon to see about a tire with a slow leak. Hyundai Santa Fe. Remember...? The tire needed to be replaced so fair enough. The guy that helped us was F'ing terrible. I worked at Sears Auto for several years and know tires. Condescending and dismissive . This guy, presumably the owner, because he was such an ass, was really shocking. Said we needed 4 new tires, walked back inside and didn't come back with a quote, nothing, nada. Suck it dude. She doesn't have money but I do. I would've been happy to strap on 4 new tires for her. But you lose. Because you're a loser.... B*tch! read more

Went there for a replacement battery, discovered it's not an 'authorized' Goodyear Service Center.

I have been a customer of theirs for over 20 years. I always get great service and they have earned my trust. I took my granddaughters car in for tires and suspension work. I am very happy with the work they did and the services they recommended. read more

Hated seeing all these 1 star reviews until going in myself yesterday 4/8/2023. Went in for an oil change, tire rotation, and wheel alignment. Was quoted for 3 things, then Victor the main dude called to say there's no point in doing a rotation because the tread is more on the back. Bro we didn't pay for your opinion we paid for a rotation. We've brought our vehicle to the dealership just 3 months ago and they do a rotation without question. Was a smart@$$ on the phone, a bit nicer in person. Like other reviews say, it's like he had a chip on his shoulder. Also lied or "was mistaken" saying I had 1 off tire. I knew for a fact all 4 of my tires were correct, he was saying 1 was different, and because of that if I wanted to buy a new set of tires.....trying to scam me into buying tires. After talking to him more and him seeing I wasn't biting, he said "oh never mind all 4 are actually the same." Never coming back. I tried giving this place a chance to see if the 1 star reviews were legit. Unfortunately they are. read more

Store and Google hours wrong. Looked on google for tire shop after getting a puncture and drove out of the way to visit a tire shop that was not, in fact, open. read more

I had some repairs done on my Lexus and I was very pleased with the results. I would recommend the Pinole Goodyear Repair Company

Bro who was working the phone at 2:55pm on 3/2/24 was rude as shit. Asked dude a simple ass question about a tire and battery and he had a bad ass attitude read more

First off the guy at the front desk is a smart ass and his side kick has some kind of chip on his shoulder! I can't believe this store has more than 2 stars. I bought all 4 tires for my truck from them. They didn't balance the tires. When I came back to have them balance the tires they wouldn't take responsibility lol. Mistakes happen, it's ok, but don't blame me for your incompetence. They made me wait 2 hours to finish the job they didn't complete the first time.. come on go guys. Second, they try and sucker you into getting work done that you don't need. They are scammers and not even nice about it. I was very tempted (still am) to call the corporate. This location has been there for a very long time so corporate probably wouldn't care that the 2 stooges at the desk are cocky, dishonest punks with no customer skills. read more

Just bought a brand new dodge charger scat pack and ended up with a bolt through one of my tires! Bad luck lol I went to the dealership to see if they could repair it but it would be a two hour wait. They recommended to check out this place if i didn't want to wait. Luckily there was only one car a head of me. Owner was straight to the point, no bs, took my keys and told me it would be about 45 mins. They patched it and i have not had any problems. My experience was fine but when i did pick up my car there was another guy who seemed frustrated/pissed, i guess its just luck of the draw? Patching the tire was on the pricey side ($45 ish) hence the -1 star. But didn't mind paying it since it was afternoon on a Friday. read more

Pinole Goodyear - Tires Near Me - Pinole, California

I submitted a request looking for 1 specific brand tire over the weekend and I received a response within hours. I dropped off my car in the morning and within the next hour I received a call saying my car was ready. They're quick and efficient and very helpful . I have found a reliable tire shop for the future , I will definitely recommend to my family and friends. read more

Spoke to victors on the phone and spoke about possible a tire patch job on my Tesla. Instead got a snubbed attitude over the phone saying he can't see the tire over the phone and he has a two hour waiting time. Not very helpful at all. Will not be taking my business there. read more

Needed four new Goodyear eagle touring tires for my Tesla model S. Called Costco in Vallejo and Concord. Both said had to order. I asked how long, they said 1 or 3 days maybe. Googled Goodyear and Pinole Goodyear appeared. I thought I would take a chance. Called and spoke to John. Ask about the 4 tires. "Yes we have them, all 4. He said he would put them aside till I could get there, which was the next day. Made an appointment for ten am. Was a little late, so I called and John said no problem. Got there about ten twenty. Went to the desk iN the office and John help me right away. He had the tires waiting and the technician walked in, took the work order and got right to work. Great Service. Very short walk to Starbucks. Got coffee and read newspaper. Returned to shop and the technician was just finishing up. All tires on with TPMS rebuild, wheels balanced and a 3 year road hazard warranty. Excellent work. Courtesy for sure. I was pleasantly surprised. I went to get tires and got no hassle, or all day wait, or unhappy technician. Just "Thank you very much for coming to Pinole Goodyear." read more

I just wanted post a little about my experience at the Goodyear Tire in Pinole. I've been going here for several years for my tire needs on all of our vehicles. I can honestly say that they have exceeded my expectations each time. I mostly deal with John. He has been great. I trust him with his recommendations for tires. I recently purchased a set of Pirelli P zero's for our Model 3. Love them over the stock Michelins. I wil not hesitate to recommend them to my friends and family. read more

Pinole Goodyear - Pirelli P 0's on my a Model 3. - Tires Near Me - Pinole, California

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I have a company car and Lease Plan takes care of all of the maintenance costs. Lease Plan was trying to hassle these lovely gentlemen into not replacing the horrible tires that they sent me to Big O to get (by the way Big O sucks in Pinole). I am so glad that these guys took great care of me and the vehicle. It is nice to know that someone cares about your safety when you are traveling. This was the quickest and easiest place to get my car serviced through Lease Plan & they listened to my needs. I plan on taking my personal vehicle here for a new set of tires because they actually care about the customer. Thank you all for thinking of a customer before cost. I hope in the future that Lease Plan pays you all more for the wonderful service you provide. read more

I have been coming here since I moved to the area about a year and a half ago. Getting things like oil changes, tire rotations, checking the air in my tires, and getting the tpms light reset. They have been really great! I had to get my transmission serviced and they were super helpful. I went there so they could check on what type of transmission I had, so I thought I would just wait till they did so. Then I was called into a work meeting and they drove me back to my place, which was super nice. They ordered the transmission fluid and were very transparent about the details which I appreciated. They didn't try to sell me a bunch of services or items I didn't need. Victor is super personable and I highly recommend this place! read more

Don't go if you can. Prices are high, +300$ compared to a Goodyear corporate store. In addition I was advised to purchase hazard insurance and explained the conditions, when a year later I had to do a claim, the information provided in the store did not match. Their hazard insurance is not from Goodyear but a third party. Be very careful and smarter than I was to listen to the manager. read more

Pinole Goodyear - Invoice - Tires Near Me - Pinole, California

Oh My This GoodYear store rocks Thank You James ...... I have had lots of tire experience....... This was the all time greatest......I had a blow out on my brand new Mercedes S550 run flats Z rated ....I thought no one would have the tire .....One call to James was all it took ..... No double talk just let's get this done ....I was in and out in 1/2 hour FANTASTIC service Thank You Again James read more

Terrible custom service. Rude customer service rep, would not provide assistance for a low tire.

I came here to get a quick tire patch after picking up a nail. I walked into the office and no one was standing there so I just waited a minute since I figured someone would hear that the door opened. After a couple minutes I rang the bell at the counter...nothing. About 4 minutes later I could hear someone talking in the other room (probably 20 ft away down the corner) so I rang the bell again. Nothing. Waited a few minutes in case they were busy cuz I hate being annoying...after being in the office for a total of 10 minutes I rang the bell again twice and about 20 seconds go by and a guy walks in all angry, "we're on lunch, come back later!" And I said "oh my bad...what time will you be back? I'd like to get a tire patched." And he said, "just take a card and call back, we're on lunch. you will need to leave your car for the day anyway so just call us later." Okayyyyy! You don't have to be rude! How am I supposed to know you are on lunch? There were no signs or anything. Don't leave people waiting for 10 minutes hoping they will just leave and then tell them to leave when you finally do acknowledge them. And why not just tell people when you will be back from lunch so they know when to come back? I don't care if you are on lunch, you don't have to be rude about it especially since I didn't know you were on lunch. If there would have been a sign I would have gotten lunch myself and come back after, but because you were rude and have no consideration for people's time, I decided to take my business elsewhere. I went to Larry's Tire about 5 mins down the street. He greeted me as I walked towards the garage (not even in the office yet), asked me what I needed, and when I said a patch he LITERALLY said "oh that's it? Pull up in front of the stall, we'll do it right now! It's quick!" even though they were working on several other cars. At Larry's it cost me $25 and I was in and out in 20 minutes. I've heard this Goodyear location tries to upsell and will tell people their tires can't be patched so that they will buy a new tire. Who knows. Won't be going back to find out, but I doubt it would have only cost me $25. read more

Wanted to use them to balance tires on A Saturday ..when I mentioned it was a weekend I would need help...they hung up. Guess they have other things to do.. RUDE read more

The employees at Goodyear in Pinole love to read my reviews! :) They recognized my boyfriend as he entered their store awhile back and actually had the audacity to let him know that his gf wrote a review about these theives. OOPS, did I offend you again? Who cares. I am never going to step foot into this place again and it may behoove you to help folks instead of turning them away so maybe the next review will be a positive one. Now have a great day folks! read more