John T turned a stressful day into a pleasant comforting empathetic professional experience. A special recognition to John T very wise and excellent at customer service. Everyone I experienced here were very helpful and considerate! A Very Satisfied Customer! Evelyn R read more

Hilltop Ford - The auto I left with! - Auto Repair Near Me - Richmond, California

I was in the market for a truck, full size , american, V8 , 4x4 and the new Ford f150 Lobo was really calling me. I went to another ford dealership to check the vehicle, test drove it but a day later they called and told me the color i wanted sold. Glad it did because I went to hilltop ford. Honestly got a way better deal there. I inquired online and Shawn Patton called me that same day. Made a appointment, got what i was looking. Shawn was great, very professional and likeable. I didn't feel any kind of pressure at all with her. I highly recommend her. I freakin dig my new truck man! read more

Hilltop Ford - Lovin my new 2026 f150 LOBO - Auto Repair Near Me - Richmond, California

I have been leasing cars from Hilltop ford now for 16 years. And I have to say the customer service is awesome sales management. And the sale rep. Jonathan is amazing. He listened to every details and your needs and wants and try his best to look for everything. You want in a car. read more

Let me start off by saying I never intended on purchasing a new car. I brought in my 2016 Kia Soul for service. 10 years old with 190,000 miles. The blessing was I drove off the lot with a 2024 Mazda CX-30. My sales representative John Tomahn was knowledgeable, professional, and very down to earth. He and the team, Eddie Cervantes and Garnett Thompson went above and beyond to keep my niece and I comfortable during the process. Thank y'all so much for lunch. The customer service was phenomenal. If you're in the market to buy a new or used car, go see this team. Thank you John, Eddie and Garnett. I love my new reliable car! read more

Hilltop Ford - Auto Repair Near Me - Richmond, California

I never thought the process at a dealer could go so well, but it did so thank you Shawn Patton at hilltop for making my experience 10 stars . read more

Hilltop Ford - With the phenomenal help from Shawn Patton I went home with this and couldn't be more satisfied with the experience. Truly the best - Auto Repair Near Me - Richmond, California

I had a purchase experience with hilltop ford that, under the management of Mr. Cameron and with the friendly and responsible follow-up of Mr. Ernie Campora, I had a very pleasant and satisfying deal. The level of management, professionalism, and respect shown toward the customer was truly outstanding and exemplary. I sincerely appreciate the care and support provided throughout the process. read more

Everyone very friendly good service they get you out with a smile shout out to Kyle and Sean and everyone at hilltop Ford so happy with my Ford Maverick read more

Service Advisor: Jonathon Fong Took my car in for a problem and was greeted by Jonathan. Once the issue was identified, he helped work through understanding it, keeping me updated throughout the process, and keeping me updating along the way. Jonathan was responsive and informative while my car was with Hilltop Ford, and service like this is why I will bring my car back. read more

Went in to check some cars out . Manager (Bardiyah) was super dismissive . Sales rep basically had manager come and tell us to leave and find elsewhere . I wasn't aware we couldn't try and negotiate a price . Ridiculous. Super offensive . read more

This is now our second purchase at Hilltop Ford. This time we got to work with John Locke & Shawn Patton. Two very different personalities, John is no pressure, pretty funny & kinda laid back. Shawn is full of energy, very friendly, patient and accommodating. They both know the inventory really well & are well versed in the vehicles. We never felt high pressure, which is a huge turn-off, in the car buying process. We came back twice because we were not sure what we wanted. The process was great. Eddie (Manager?) was also very friendly. We went back and forth a little on pricing and ultimately found a number that worked for all of us. John & Shawn are huge assets to that dealership. Thank you both, you both deserve a raise! You made a stressful event fun. read more

Terence Powell at Hilltop Ford was excellent to work with. He made the transaction as seamless as possible, and helped ensure that I was getting a good vehicle at a competitive price. He also thoughtfully followed up several times after my purchase, to make sure I was satisfied with everything. I would definitely encourage others to reach out to Hilltop Ford and ask for Terrence, if you're thinking about buying a Ford in CA. read more

Don was incredibly helpful and knowledgeable, and he really went the extra mile to make sure I had a wonderful experience. He's super smart and kind, and it was a real pleasure to work with him. Thank you so much for your phenomenal customer service! read more

Had my first routine servicing today at Hilltop Ford. When scheduling the appointment, their staff was informative, professional, and cheerful, letting me know that they have a pick up/drop off option, which sounded great. Servicing was faster than expected and my car was delivered home promptly. As the car was being dropped I noted that there was a lot of pressure in one tire and let the service person dropping the car know. We looked at the tire together and confirmed a screw in the tire. My heart definitely sank at this point, thinking that this was not the easy experience I had hoped for, and I began to expect the worst: that I might be stranded without a car or that they would make me cover or coordinate a new tire. I again spoke with the service department and send huge kudos to Aliyah for her cheerful, professional manner over the phone and to Eric, who came out, looked at the tire with me, recommended a replacement, answered all my questions and removed and replaced the tire super efficiently (even though he had to drive back and forth to the dealership). There was no fuss about the process, they were accommodating, answered all my questions, and took care of things promptly. While it would have been nice for everyone if this random event hadn't happened, I couldn't have asked for more helpful service. (Not to mention that they washed and vacuumed my car with the basic servicing.) I will be a return customer! read more

Got a new truck, Johnny was very straightforward and down to earth about it. I appreciate buying domestic and Ford for having grace on me as a first time buyer. God Bless America read more

We had a great experience with John Locke, no games, no messing around, buying a new 26 F250. If your in the market give John a call Rick and Peg Briganti read more

Hilltop Ford - 2026 F250 STX 7.3 - Auto Repair Near Me - Richmond, California

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Changing my rating. Took the truck in for a vibration issue at 40 mph. The tech diagnosed excessive movement in the front axles. They replaced both front axles, seals, and hardware under warranty with zero hassle. The vibration is completely gone, and the truck drives smooth again. Impressed with how they handled the warranty claim at 29k miles. read more

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Top shelf service. Great experience for me and my wife. The In and Out of dealerships. They respected my time. Took my 2018 Kia Stinger to Hilltop for service recall. Met Jerrid and asked him to show me around what Ford had to offer. Test drove the Bronco Sasquatch. Made friends with Jerrid. Saw the Raptor for the first time and drove home Saturday with the Raptor. No pressure sales. Jerrid was the commensurate gentleman who was "Johnny-on-the-spot" with getting me all the answers to my litany of questions. Have to recognize Movers and Shakers, John in Service, Ricky, Garnet, William, and Agha Sahib e B. read more

After driving a Tesla Model 3 Performance for six years, I decided to try something different and the Mustang Mach-e kept catching my eye on the street. I contacted Hilltop Ford in Richmond and was put in touch with Jerrid Frazier. We started chatting about the 2025 Premium trim model. I found Jerrid to be laidback, but professional and responsive to my questions. I decided to go in for a test drive and ended up driving home a gorgeous Glacier Gray Mach-e that day. For me (and probably many people) contacting an auto dealership can be a daunting task, but I have to say this was a very good experience and I would recommend Jerrid and Hilltop Ford to anyone. It's been a few weeks now and I'm loving this fantastic car. It's fun to drive, has plenty of zip and even though I loved the Model 3, I hardly think about it now. read more

Went in and walked in looking for a new Mustang GT . I was greeted by Dueteronomy . He showed me with they had available based on my budget and showed this Mustang GT . The whole staff was curtious and kind . Offered me beverages and coffee while I was there . I was by no means rushed to buy by pushy salesman . After a while of talking we came into agreement and I purchased this car . Thank you hilltop ford for everything and to my excellent sales Dueteronomy for being awesome . Five stars all the way !!! read more

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I contacted Hilltop Ford with a radical, almost rebellious idea: I wanted to buy a 2026 Ford F-150, with cash, today, without paying sticker, and without the mystery add-ons that magically appear on the invoice. I was immediately informed that the truck was "selling for over sticker." Naturally. Because nothing says buyer's market like the end of the year. When I suggested negotiating over the phone so I could just show up, hand over the money, and leave with a truck, I was hit with the dealership's sacred mantra: "Presence is power." Translation: Please drive here so we can ignore everything you just said in person. Despite clearly stating--repeatedly--that I was paying cash, the salesman remained deeply committed to discussing monthly payments, as if hoping I'd suddenly forget how money works. Eventually, I was told the sales manager would call me. He did. And wouldn't you know it--he approved exactly the deal I wanted. So I drove in. That's when reality shifted. I was informed that: The person I spoke with was not actually the sales manager, and The deal I was quoted was no longer valid. When I pointed out that someone had been impersonating a sales manager--and produced a recording--the actual sales manager apologized... then calmly explained that there was no way they would sell the truck for anything under sticker. Which is fascinating, because I left and bought the same truck at another East Bay Ford dealership for less than even Hilltop's imaginary sales manager promised. So yes--presence is power. Just not when honesty leaves the building. Final verdict: If you enjoy vanishing deals, phantom authority figures, and being told prices are "impossible" right before you go buy them somewhere else--this is your dealership. Mic drop: Hilltop Ford didn't lose a sale because of price--they lost it because the truth had a lower MSRP somewhere else. read more

I had a warranty claim with my new Ranger, and I took it to service. Joe Sarullo, the manager, did a great job helping me through the process and getting in touch with the manufacturer to replace my tires. read more

I bought my 2019 mustang off of Shawn at Hilltop Ford and had a 10/10 experience! She was super knowledgeable of the vehicle and worked hard to get me the best deal possible. I'm super happy with my purchase and will always recommend Shawn at Hilltop Ford to anyone looking for a great deal and top notch customer service!! read more

Hilltop Ford - 2019 Ford mustang - Auto Repair Near Me - Richmond, California

The service dept here is my new happy place. I've been bringing work truck here for maintenance and repairs. The staff overall is excellent. Joe Sarullo made a recent complex series of repairs run SO SMOOTHLY. Navigating the fleet management system and handling things painlessly really made a 5 star review an obligation. Thank goodness for good shops that shine and make dealerships look good! read more

I have never been treated better at a dealership than I have at Hilltop Ford. John, Don, Lynette, Sonia, Abby, B, and the finance guy (sorry I don't remember your name but you're great) were, and continue to be, spectacular. Everyone that I worked with was kind and really cared about me getting into the vehicle I wanted and they were patient when I wanted to test out different vehicles. They gave me room to breathe and never tried to rush me or get me into something I didn't want. I want to say that I also never got ANY creepy sales person vibes from anyone there. Not one time did I feel anyone being pushy. Not to mention I got a pretty screaming deal on a brand new Mach-E! Every person that I worked with on getting my vehicle was kind and even followed up via a call or text to make sure I had everything I needed and to see if I had any questions about my new car. I really do believe that they go way beyond the extra mile to take care of their customers and I will continue to send people their way. They are fair, patient, and work to get the best deal and I feel like that is exactly what I got. If this team is still around when it comes time for my kids' cars, this is exactly where I will go. I could go on and on because there really is more greatness to say about Hilltop Ford. Just do yourself a favor and go there for your next vehicle. John and his team will take care of you. Enjoy your new ride!! read more

Hilltop Ford - Front view of a 2024 Ford Mustang Mach-E - Auto Repair Near Me - Richmond, California

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Pulling in at Hilltop Ford we were promptly greeted by Mariel Cordon Garcia and one of her Sales Managers. I had inquired the previous day about the Ford Lightening EV truck for my husband, they promptly provided me with answers to my questions on the product availability as well as the lease payment and terms I requested. Now it was time to drive, being greeted by these two warm and gracious individuals made us feel special and expected. While parking...a beautiful black Ford Bronco caught both of our attention. "Pssssttt.... Honey" I hear my husband whisper....... "Should we ask her if we can drive this one too?" Sure...I responded nervously.... I had crunched some preliminary numbers on the Bronco in the past and I was weary that this beautiful beast would push us over our budget for this purchase. Mariel pulled up the Ford Lightening Lariat that we had been discussing. We walked around the truck admiring its design. The demo impressed us, this truck is quick and responsive, the interior was thoughtfully assembled with the 'working person' in mind. It even included a work station with stowable gear shift. Cool stuff really. The drive was enjoyable, we headed back to the dealership. As we pulled back into Hilltop Ford our eyes were once again drawn to the black Ford Bronco. Mariel had pulled the Bronco to the front driveway, its beefy...do anything...concur anything...go over it ...go through it attitude spoke to us. We excitedly parked the Lightening and skipped over the Bronco; admiring its aggressive stance and utilitarian functionality. We love to go camping, snowboarding, and to the beach. We hopped inside and took the Bronco for a spin, the Wildtrack edition comes with a well powered 2.7L EcoBoost engine, 4x4, Bang and Olufsen sound system and so much more. We went with the Bronco...the car that caught our attention when we first pulled in, not the car we thought we were going to pick up. It just felt like it was meant to be. "Happy Hubby makes for a Happy Home!" I am also very happy. Mariel, Leon, & Garnett were professional & friendly they respected our time and provided us with everything we needed to make an educated and informed decision within the budget I had established for this purchase. Thank you Leon, Mariel, Garnett and the entire team and Hilltop Ford. read more

Hilltop Ford - Ford Bronco from Hilltop Ford! - Auto Repair Near Me - Richmond, California

Shopping for car can be so stressful! That's why it was such a relief when I connect with John Locke at Hilltop about a used Rav4! John keep me posted about every new step, under promised, over delivered and truly went above and beyond. I would not hesitate to recommend him to anyone who is car shopping! Thanks for making the car buying process so painless, John. Really appreciate it. read more

If I could give 0 stars I would for the Ford service department. I gave a negative review a year ago and spoke to the service manager. He asked if in the future to give them another chance to earn business. So I decided to try again. What a waste of time. I advised the team, my tire overnight went flat and I believe there could be something wrong with the tire like a nail or something. Two hours later, "Oh, we can't find anything wrong." Then the tire went flat on me the next day. So I take it to another Dealer in Concord by my job. Guess what, they find the problem and fix it for 15 dollars cheaper than I was quoted in Richmond? SMH. Do the people that work at this location know what they are doing? Your technicians can't even diagnose a nail in a tire. Was it even looked at properly? I rather go 20 miles out of my way than to ever take it back to this service center. Shame ... Shame read more

I pulled up in time for my maintenance service appointment and was immediately greeted and brought to a desk by Taylor. Taylor was my service person- she was kind, efficient and transparent. She offered to fix a recall on my escape that I'd forgotten about, helped me identify the services needed, provided a transparent quote, and arranged for my shuttle drive home. Of course free car wash and vacuum. I was pleasantly surprised that they do valet car drop offs too, so great! Everything was seamless and easy. I'll definitely be back! read more

I just want everyone to notice that I did not receive a response to my response to Ford's comment.. The reason is because there is no way to explain it. How can you mandate people bring their car to you in order to get reimbursed, but you don't have time to see them? What a scam. If you like having a car that needs major engine work done at 20,000 and 60,000 miles, get a Bronco sport. If you like a company that doesn't care at all about their customers, or the danger their products put their customers in, get a Ford. Honestly, I don't know how they sleep at night read more

I cannot stand the service department. Here's why: - had an appointment for a recall on a Tuesday - Bro rep patted himself on the back by checking first if they had the part before wasting my time by taking the shuttle home just to come back. Like they did not already waste my time. - he said he's going to order the part and call me. Set a tentative schedule for the end of the week. - never got a call back. So I called a week+ later and there was no order for the part. - lady rep ordered it and got another schedule on a Tuesday. - part is in and went back. Bro rep #2 told me that records show that the recall was done and all other maintenance was done as well. Cringe. He sorted it out and asked if I needed a ride home. - it took almost 3 hours to get back home. 2hrs+ of waiting. 15m drive. - don't drink the coffee. It tastes burnt. Avoid if you can. read more

I had the wonderful experience of working with Shawn Patton today with hilltop ford/ kia. She was so amazing and helpful she went over so many cars and options with us until we found the perfect fit . Her customer service is incredible and she definitely goes above and beyond for her customers and was with us the whole way from start to finish. I cant say enough good things about this dealership and especially Shawn it was a smooth process. I highly recommend requesting her if you are looking for anything new or used. read more

Shawn and John was amazing once again. This is our second vehicle purchase and we couldn't be any more happy! Everyone's great but John and Shawn are the best! Until next time... thank you ford team read more

This place continues to amaze me with the level of sleaze and stupidity the sales people and management throw around. Was looking at one of the 34,000 2025 Bronco's Ford has left over from last year. Skinny little sales guy says- We got employee pricing! I say OK, then proceeds to tell me Ford sent them a memo that they can't sell for any less. Chief- the Factory is eating the cost, you better chip in your dime in ADDITION! if you want my business. what an idiot. read more

I had to take my 23 Mach-E in for some recall fixes. At the same time I asked for a quote to fix a dent in my hood (my fault ). Kevin Bracy was my service advisor - he was friendly, helpful and recommended I take my car over to Accurate Auto Body (see *****review). The recall fix was quick, they washed and cleaned my car inside and out and that kind of service makes me want to comeback whenever I need to. Thank you Kevin! read more

Took my car in for a simple oil change and it ended up taking over 6 hours. That alone is unacceptable for such a basic service. To make it worse, I later received an email saying my car had been washed and the tire pressure was set. Neither of those things were actually done. If it takes 6 hours just to change the oil, and the other services they claim to do aren't even done, how can I trust the rest of their work? Completely disappointing experience. read more

Hilltop Ford - Washed? - Auto Repair Near Me - Richmond, California

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Amazing start to the day! My advisor Kevin, was thorough, kind and took care of everything. It reminded me why I always come to Hilltop Ford for all my auto needs. Thank you! read more

Got a new 2026 XLT Maverick from Jarrid. Service was great and fast. Helped me get a great truck, great features and the dark grey color was icing on the cake. Hurry and avoid the Christmas rush, let Jarrid help you out. read more

We love our new Explorer! John Locke was amazing! He made our experience the best ever. If you want a new car, go see John. Thank you for everything you did for us. We appreciate it more than you know. Mary and John Kannasto read more

Hilltop Ford - Love our new Ford Explorer! - Auto Repair Near Me - Richmond, California

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Update 1/14/2025: My review isn't about the customer service; the advisors are great, and the ride-alongs were pleasant. However, the service department's negligence and lack of attention to detail have been a huge problem. I own a '16 Mustang Ecoboost with an extended warranty, bought new from Ford. I trusted Ford to understand their vehicles, but I was mistaken. My car was brought in at 110k miles for a recall on the backup camera, and the service department supposedly performed a multipoint inspection. According to their paperwork, they checked the transmission fluid and the mounts. But when I got my car back, it had a major transmission issue--I couldn't go over 10mph without it struggling to shift gears. I took it to an independent shop, and they found that the transmission fluid was black and low, indicating poor service. The transmission would need to be replaced. Given that the dealership had been handling all my service and repairs, including regular maintenance, I don't understand how they missed this glaring issue. This wasn't the first time I experienced problems. In 2022, I brought the car in for rough idling and stalling, and although they replaced the purge valve, the issues persisted. I've attempted to contact the dealership's manager, but after a week with no response, I called Ford corporate. It's now been another week with no follow-up. I'm deeply frustrated with both Ford's service department and their lack of response. I now have an expensive, non-operational car, and I feel deceived by their supposed expertise. Avoid Ford--it's been a costly mistake for me. read more

Mike, Gio and Tony made sure I left out with a car and the price I wanted to pay. Great job fellas!!