After driving a Tesla Model 3 Performance for six years, I decided to try something different and the Mustang Mach-e kept catching my eye on the street. I contacted Hilltop Ford in Richmond and was put in touch with Jerrid Frazier. We started chatting about the 2025 Premium trim model. I found Jerrid to be laidback, but professional and responsive to my questions. I decided to go in for a test drive and ended up driving home a gorgeous Glacier Gray Mach-e that day. For me (and probably many people) contacting an auto dealership can be a daunting task, but I have to say this was a very good experience and I would recommend Jerrid and Hilltop Ford to anyone. It's been a few weeks now and I'm loving this fantastic car. It's fun to drive, has plenty of zip and even though I loved the Model 3, I hardly think about it now. read more

Got a new 2026 XLT Maverick from Jarrid. Service was great and fast. Helped me get a great truck, great features and the dark grey color was icing on the cake. Hurry and avoid the Christmas rush, let Jarrid help you out. read more

Service Advisor: Jonathon Fong Took my car in for a problem and was greeted by Jonathan. Once the issue was identified, he helped work through understanding it, keeping me updated throughout the process, and keeping me updating along the way. Jonathan was responsive and informative while my car was with Hilltop Ford, and service like this is why I will bring my car back. read more

I contacted Hilltop Ford with a radical, almost rebellious idea: I wanted to buy a 2026 Ford F-150, with cash, today, without paying sticker, and without the mystery add-ons that magically appear on the invoice. I was immediately informed that the truck was "selling for over sticker." Naturally. Because nothing says buyer's market like the end of the year. When I suggested negotiating over the phone so I could just show up, hand over the money, and leave with a truck, I was hit with the dealership's sacred mantra: "Presence is power." Translation: Please drive here so we can ignore everything you just said in person. Despite clearly stating--repeatedly--that I was paying cash, the salesman remained deeply committed to discussing monthly payments, as if hoping I'd suddenly forget how money works. Eventually, I was told the sales manager would call me. He did. And wouldn't you know it--he approved exactly the deal I wanted. So I drove in. That's when reality shifted. I was informed that: The person I spoke with was not actually the sales manager, and The deal I was quoted was no longer valid. When I pointed out that someone had been impersonating a sales manager--and produced a recording--the actual sales manager apologized... then calmly explained that there was no way they would sell the truck for anything under sticker. Which is fascinating, because I left and bought the same truck at another East Bay Ford dealership for less than even Hilltop's imaginary sales manager promised. So yes--presence is power. Just not when honesty leaves the building. Final verdict: If you enjoy vanishing deals, phantom authority figures, and being told prices are "impossible" right before you go buy them somewhere else--this is your dealership. Mic drop: Hilltop Ford didn't lose a sale because of price--they lost it because the truth had a lower MSRP somewhere else. read more

We had a great experience with John Locke, no games, no messing around, buying a new 26 F250. If your in the market give John a call Rick and Peg Briganti read more

Hilltop Ford - 2026 F250 STX 7.3 - Auto Repair Near Me - Richmond, California

See all

Changing my rating. Took the truck in for a vibration issue at 40 mph. The tech diagnosed excessive movement in the front axles. They replaced both front axles, seals, and hardware under warranty with zero hassle. The vibration is completely gone, and the truck drives smooth again. Impressed with how they handled the warranty claim at 29k miles. read more

See all

Soon as Claudia was assigned to be manager things just went downhill. She made promises that this Dealership would become exceptional and working alongside her would serve us all as a guiding hand & with positivity. It was quite the opposite, there were times Claudia would come in to work and yell at us, she would even belittle us in certain ways like talking to us in very condescending and patronizing tones. At times it made me question my own intelligence, it even became normalized in the work space that other people in power chose to turn a blind eye to her work place bullying. (Such as other managers, and human resources) If Claudia didn't like you she would find small ways to make your job harder by micromanaging and writing you up or to be blunt terminating you. This woman has wrongfully terminated more people than I can count on both my Hands within the span of 8-9 months... People have took it upon themselves to leave Ford because of her unexplainable & abusive behavior for their own mental stake. By no means am I saying work should be "easy" challenges are natural. BUT we were so extremely understaffed to the point there was more work than we could manage. & she still continues to fire people. Working under her has been the most stressful and mentally draining experience of my life. There were allegedly rumors she had been terminated from another dealership for assaulting someone-- she allegedly completely lashed out at her coworker and thrown objects at them in a fit of rage. This has caused me to fear for my own safety at work. Everyday feels like I am walking on eggs shells at Ford. That I am possibly one step close to being written up or fired. Do you know what it feels like to fear you won't have your job the next day? How could anyone allow someone like this to be the face of Ford? Is this leadership to you? Are these the Ford values? This is how you treat the people you work alongside..the ones who do the dirty and hard work... While you sit comfortably in an office. read more

This place continues to amaze me with the level of sleaze and stupidity the sales people and management throw around. Was looking at one of the 34,000 2025 Bronco's Ford has left over from last year. Skinny little sales guy says- We got employee pricing! I say OK, then proceeds to tell me Ford sent them a memo that they can't sell for any less. Chief- the Factory is eating the cost, you better chip in your dime in ADDITION! if you want my business. what an idiot. read more

I pulled up in time for my maintenance service appointment and was immediately greeted and brought to a desk by Taylor. Taylor was my service person- she was kind, efficient and transparent. She offered to fix a recall on my escape that I'd forgotten about, helped me identify the services needed, provided a transparent quote, and arranged for my shuttle drive home. Of course free car wash and vacuum. I was pleasantly surprised that they do valet car drop offs too, so great! Everything was seamless and easy. I'll definitely be back! read more

Went in and walked in looking for a new Mustang GT . I was greeted by Dueteronomy . He showed me with they had available based on my budget and showed this Mustang GT . The whole staff was curtious and kind . Offered me beverages and coffee while I was there . I was by no means rushed to buy by pushy salesman . After a while of talking we came into agreement and I purchased this car . Thank you hilltop ford for everything and to my excellent sales Dueteronomy for being awesome . Five stars all the way !!! read more

See all

Shopping for car can be so stressful! That's why it was such a relief when I connect with John Locke at Hilltop about a used Rav4! John keep me posted about every new step, under promised, over delivered and truly went above and beyond. I would not hesitate to recommend him to anyone who is car shopping! Thanks for making the car buying process so painless, John. Really appreciate it. read more

I bought my 2019 mustang off of Shawn at Hilltop Ford and had a 10/10 experience! She was super knowledgeable of the vehicle and worked hard to get me the best deal possible. I'm super happy with my purchase and will always recommend Shawn at Hilltop Ford to anyone looking for a great deal and top notch customer service!! read more

Hilltop Ford - 2019 Ford mustang - Auto Repair Near Me - Richmond, California

I have never been treated better at a dealership than I have at Hilltop Ford. John, Don, Lynette, Sonia, Abby, B, and the finance guy (sorry I don't remember your name but you're great) were, and continue to be, spectacular. Everyone that I worked with was kind and really cared about me getting into the vehicle I wanted and they were patient when I wanted to test out different vehicles. They gave me room to breathe and never tried to rush me or get me into something I didn't want. I want to say that I also never got ANY creepy sales person vibes from anyone there. Not one time did I feel anyone being pushy. Not to mention I got a pretty screaming deal on a brand new Mach-E! Every person that I worked with on getting my vehicle was kind and even followed up via a call or text to make sure I had everything I needed and to see if I had any questions about my new car. I really do believe that they go way beyond the extra mile to take care of their customers and I will continue to send people their way. They are fair, patient, and work to get the best deal and I feel like that is exactly what I got. If this team is still around when it comes time for my kids' cars, this is exactly where I will go. I could go on and on because there really is more greatness to say about Hilltop Ford. Just do yourself a favor and go there for your next vehicle. John and his team will take care of you. Enjoy your new ride!! read more

Hilltop Ford - Front view of a 2024 Ford Mustang Mach-E - Auto Repair Near Me - Richmond, California

See all

Pulling in at Hilltop Ford we were promptly greeted by Mariel Cordon Garcia and one of her Sales Managers. I had inquired the previous day about the Ford Lightening EV truck for my husband, they promptly provided me with answers to my questions on the product availability as well as the lease payment and terms I requested. Now it was time to drive, being greeted by these two warm and gracious individuals made us feel special and expected. While parking...a beautiful black Ford Bronco caught both of our attention. "Pssssttt.... Honey" I hear my husband whisper....... "Should we ask her if we can drive this one too?" Sure...I responded nervously.... I had crunched some preliminary numbers on the Bronco in the past and I was weary that this beautiful beast would push us over our budget for this purchase. Mariel pulled up the Ford Lightening Lariat that we had been discussing. We walked around the truck admiring its design. The demo impressed us, this truck is quick and responsive, the interior was thoughtfully assembled with the 'working person' in mind. It even included a work station with stowable gear shift. Cool stuff really. The drive was enjoyable, we headed back to the dealership. As we pulled back into Hilltop Ford our eyes were once again drawn to the black Ford Bronco. Mariel had pulled the Bronco to the front driveway, its beefy...do anything...concur anything...go over it ...go through it attitude spoke to us. We excitedly parked the Lightening and skipped over the Bronco; admiring its aggressive stance and utilitarian functionality. We love to go camping, snowboarding, and to the beach. We hopped inside and took the Bronco for a spin, the Wildtrack edition comes with a well powered 2.7L EcoBoost engine, 4x4, Bang and Olufsen sound system and so much more. We went with the Bronco...the car that caught our attention when we first pulled in, not the car we thought we were going to pick up. It just felt like it was meant to be. "Happy Hubby makes for a Happy Home!" I am also very happy. Mariel, Leon, & Garnett were professional & friendly they respected our time and provided us with everything we needed to make an educated and informed decision within the budget I had established for this purchase. Thank you Leon, Mariel, Garnett and the entire team and Hilltop Ford. read more

Hilltop Ford - Ford Bronco from Hilltop Ford! - Auto Repair Near Me - Richmond, California

If I could give 0 stars I would for the Ford service department. I gave a negative review a year ago and spoke to the service manager. He asked if in the future to give them another chance to earn business. So I decided to try again. What a waste of time. I advised the team, my tire overnight went flat and I believe there could be something wrong with the tire like a nail or something. Two hours later, "Oh, we can't find anything wrong." Then the tire went flat on me the next day. So I take it to another Dealer in Concord by my job. Guess what, they find the problem and fix it for 15 dollars cheaper than I was quoted in Richmond? SMH. Do the people that work at this location know what they are doing? Your technicians can't even diagnose a nail in a tire. Was it even looked at properly? I rather go 20 miles out of my way than to ever take it back to this service center. Shame ... Shame read more

I cannot stand the service department. Here's why: - had an appointment for a recall on a Tuesday - Bro rep patted himself on the back by checking first if they had the part before wasting my time by taking the shuttle home just to come back. Like they did not already waste my time. - he said he's going to order the part and call me. Set a tentative schedule for the end of the week. - never got a call back. So I called a week+ later and there was no order for the part. - lady rep ordered it and got another schedule on a Tuesday. - part is in and went back. Bro rep #2 told me that records show that the recall was done and all other maintenance was done as well. Cringe. He sorted it out and asked if I needed a ride home. - it took almost 3 hours to get back home. 2hrs+ of waiting. 15m drive. - don't drink the coffee. It tastes burnt. Avoid if you can. read more

Mike, Gio and Tony made sure I left out with a car and the price I wanted to pay. Great job fellas!!

I had the wonderful experience of working with Shawn Patton today with hilltop ford/ kia. She was so amazing and helpful she went over so many cars and options with us until we found the perfect fit . Her customer service is incredible and she definitely goes above and beyond for her customers and was with us the whole way from start to finish. I cant say enough good things about this dealership and especially Shawn it was a smooth process. I highly recommend requesting her if you are looking for anything new or used. read more

Shawn and John was amazing once again. This is our second vehicle purchase and we couldn't be any more happy! Everyone's great but John and Shawn are the best! Until next time... thank you ford team read more

I had to take my 23 Mach-E in for some recall fixes. At the same time I asked for a quote to fix a dent in my hood (my fault ). Kevin Bracy was my service advisor - he was friendly, helpful and recommended I take my car over to Accurate Auto Body (see *****review). The recall fix was quick, they washed and cleaned my car inside and out and that kind of service makes me want to comeback whenever I need to. Thank you Kevin! read more

Took my car in for a simple oil change and it ended up taking over 6 hours. That alone is unacceptable for such a basic service. To make it worse, I later received an email saying my car had been washed and the tire pressure was set. Neither of those things were actually done. If it takes 6 hours just to change the oil, and the other services they claim to do aren't even done, how can I trust the rest of their work? Completely disappointing experience. read more

Hilltop Ford - Washed? - Auto Repair Near Me - Richmond, California

See all

Amazing start to the day! My advisor Kevin, was thorough, kind and took care of everything. It reminded me why I always come to Hilltop Ford for all my auto needs. Thank you! read more

We love our new Explorer! John Locke was amazing! He made our experience the best ever. If you want a new car, go see John. Thank you for everything you did for us. We appreciate it more than you know. Mary and John Kannasto read more

Hilltop Ford - Love our new Ford Explorer! - Auto Repair Near Me - Richmond, California

See all

Update 1/14/2025: My review isn't about the customer service; the advisors are great, and the ride-alongs were pleasant. However, the service department's negligence and lack of attention to detail have been a huge problem. I own a '16 Mustang Ecoboost with an extended warranty, bought new from Ford. I trusted Ford to understand their vehicles, but I was mistaken. My car was brought in at 110k miles for a recall on the backup camera, and the service department supposedly performed a multipoint inspection. According to their paperwork, they checked the transmission fluid and the mounts. But when I got my car back, it had a major transmission issue--I couldn't go over 10mph without it struggling to shift gears. I took it to an independent shop, and they found that the transmission fluid was black and low, indicating poor service. The transmission would need to be replaced. Given that the dealership had been handling all my service and repairs, including regular maintenance, I don't understand how they missed this glaring issue. This wasn't the first time I experienced problems. In 2022, I brought the car in for rough idling and stalling, and although they replaced the purge valve, the issues persisted. I've attempted to contact the dealership's manager, but after a week with no response, I called Ford corporate. It's now been another week with no follow-up. I'm deeply frustrated with both Ford's service department and their lack of response. I now have an expensive, non-operational car, and I feel deceived by their supposed expertise. Avoid Ford--it's been a costly mistake for me. read more

I brought my 2023 Kia Sportage in for repairs after I couldn't avoid hitting a cone in the freeway. I was directed to Taylor as a service representative for the repairs. I was told that my repairs would be done in about a week and half. After two weeks I hadn't heard anything from Taylor and my car was still not repaired. I had been told I would receive an update call from her but never received it. I went to the dealership and talk to Michael Curtis and was told "she was here on Saturday" like I am supposed to hunt her down to get info on my car. I finally got a hold of Taylor after many attempts. My insurance adjuster couldn't not get in touch with after emails and calls to settle the claim. I was lied to again about the delivery of my vehicle. I have asked to speak with her manager several times and have yet to receive a call!! I have purchased 2 vehicles from this dealership and I deserve better service than what I got. I had to use a rental car for a week and half more than expected!! I will never buy a car from this dealership again if this type of treatment continues!! read more

hawn Patton was AMAZING! She is wonderful with communication, very friendly and took her time explaining everything, even making sure I was comfortable with my purchase (which I totally am!). Besides Shawn, EVERYONE was open, friendly, helpful...and they all seemed to enjoy what they do for a living, which really feels good, knowing that they are customer forward! I highly recommend this establishment and walked away feeling really good about what I own and the amount of time I spent there. Totally worth it! read more

I want to thank Brandon in the Service Department for helping me in a desperate situation where I was stranded when my Mach E unpaired with my phone and wouldn't start. The plan was for me to leave the car at Hilltop, take a train to where I live (Sacramento), and return on the train the next morning with the key. I arrived with the tow truck just as they were closing and before I left, Brandon wanted to see if he could come up with a solution so I could drive home. He figured out a solution and I was able to drive home and everything with my car is now perfect. What is not included in that story as how kind and calm Brandon was through all of it and even sent me home with a bottle of water and some Liquid IV since I was coming off two days of flights. It is this type of kindness to strangers that creates loyalty and makes a business great. read more

This is for Hilltop Kia AND Ford. This was the 4th car dealership I've gone to trying to get out of my lease. I called Kia and spoke to Moe, a sales manager, about getting out of my lease a few months early and getting in to something else with a lower payment. He gave me more information in a 5 minute phone call than I've gotten at the previous 3 dealerships. When I told him my availability, he scheduled me with a salesperson as he wouldn't be in. I went, and met with Alana as scheduled and we got right to it, (unlike the previous dealership, where I was scheduled, the guy was off, and the person I met with had none of my info) After looking over my needs Alana confirmed that she didn't have what I was looking for and took me over to ford, where she said there would be more options in my price range, and partnered me with Shawn Patton. Shawn was able to get me the most out of the rebates, and I walked away exactly in the budget I was looking for, with cheaper monthly payments than my previous lease. Afterwards, Shawn took the time to go through all of the time to go through the features with me, and said it's an open door to come back in case I get stuck figuring out how the new electric car works. Lastly, the manager (?) had his door open and I heard him giving advice to a salesperson on how to land a sale and it all seemed like super ethical and reasonable advice, and it seemed like really he cared and wanted his employee to succeed. The last dealership I went to, I overheard them appraising my car and they didn't know I was nearby and the things they were saying were super lame. I had to tell them that I was standing right there and it was embarrassing for everyone. So, it was refreshing here to feel like no one was hiding anything. Both managers from both dealerships have since reached out to me to check on my experience. From start to finish it felt like leadership cared, and it seemed like both dealerships really cared more about the team and overall experience than just who got a commission, and because of that, I felt as good as one can after spending a shit ton of money on a car. Would definitely come back here if I was buying another car. read more

I had a great experience at Hilltop Ford. I had an appt with John Tomahn to test drive a vehicle and my intent initially was to do that only, test drive, nothing more (right)!! He was such a good sales consultant very friendly, very knowledgeable and really put me at ease while discussing what I wanted. He went the extra mile and put together a package that I couldn't walk away from. Im very pleased with my new Bronco Sport (Big Bend) and the service I received start to finish. I recommend Hilltop Ford and John! read more

Let me start by saying the entire Hilltop Ford staff was very friendly and helpful. I purchased my first sports car (Nissan 2023 Z) through them, and everything was a breeze! I was browsing through their pre-owned inventory and luckily came across the car I was looking for. I gave them a phone call and setup an appointment to check the vehicle. I was connected with Donald Webb and he was very supportive to answer any questions I had about the vehicle. While we went through the numbers, it originally was not within the budget I was hoping for in the finance option. Upon my return home, I received a call from Ricky Page, who made my day by calculating the numbers again and bringing me good news to sell me the car that meets my budget. I'm honored to work with this staff and strongly recommend giving them a visit if you're in the market for a car! read more

Got the great deal for Ford Bronco Sports from John Locke. Also whole experience is great! He is very patient, professional and nice to go through whole process. Definitely recommend him and this location. Also this place has little play ground for baby. If I knew would have brought my daughter along with me. read more

Hilltop Ford - What I purchased - Auto Repair Near Me - Richmond, California

See all

My son and I had an awful experience at Hilltop Ford. At the beginning someone welcomed us and asked us what we were looking for? My son said we were looking for a Mustang to compare and if met our expectations possibly purchasing it. Mr. Powell went back to the office so we can do a test drive, my son is a young adult wanting to get a Mustang for the longest. At his returned Mr. Powell got a message from the dealer manager, he stated we are not allowed to do a test drive because of my son age 22 unless we were going to buy the car! "an expensive car" I could not believed what I've heard! We were humiliated and discriminated by the FORD, I do not agree with this statement at all, because not matter what age, ethnicity or believes a person has should not have been treated that way. read more

i bought a Ford Maverick from Shawn Patton and she was so knowledgeable and professional. i have been buying cars every three years ( commute life ) and It was no a frills purchase. Great location and test drive around hilltop mall was a blast :-) i will shop there again for a new car!! read more

Hilltop Ford - Atlas Blue FTW - Auto Repair Near Me - Richmond, California

John Tomahn was a pleasure to work with in purchasing my new Ford Escape plug-in hybrid. He did not pressure me at all, and showed a great knowledge not only of the Ford I was looking at, but also of the other cars in the same class that I was also looking at. I was able to complete all my comparisons in a day, and I got a fair price for my trade-in. I will definitely be coming back in the future for my automotive needs; I will be asking for John! read more

This dealership is hands down the best. The employees are very considerate and aim really high to help with a solution that best suits you. John Tomahn the sales consultant helped me with my trade in and from beginning to end he was very pleasant and his costumer service is the best! My car wasn't in the best shape and John helped me get a better car that's good for commute and a gas saver. This car was an early birthday gift and a blessing. I'm a college student and a mother and if it wasn't for John, I don't know how I would be balancing my everyday responsibilities. Thank you all for everything that you do. I would highly recommend this location for future purchases, the environment is really down to earth and the employees really care about their customers! God bless you all!! read more

John Tomahn at Hilltop Ford was very helpful when I recently purchased my 2025 Ford Escape. He was very knowledgeable and patient. I will definitely go back and tell everyone to purchase a vehicle there and ask for John Tomahn. read more

This review going for Jonathan Orozco. I give him a 5 because of his customer service. He make you feel like a friend, his service is exceptional , he answered all your question and takes time to explaining everything. Ford you really have a great asset with Jonathan working in your company!! Para toda mi gente latina, que quiere combrar un carro de dealer de la Ford, yo les recomiendo a Jonathan Orozco , además que habla español su servicio es exelente . Es una persona que desde que entras al dealer te hace sentir como si ya lo conocieras. y lo más importante ya que compras el carro y tienes preguntas el siempre te responde con amabilidad. Le doy un 5 a Jonathan, el es el mejor. read more

My family and I needed a bigger car but was very hesitant if we will be able to afford another car that is more than 5 seats. Thank God nothing is truly impossible if it's God's will. We just got the new Carnival 2025 Ex Hybrid 8 seater and John Tohman and his team was the best! He was very helpful and made sure that our needs were all addressed and also made it financially suitable for us to get this car. Definitely the best seller I have ever met and the transaction was very fast and smooth and he even assisted us with our needs after we got the car home! If yall are looking for a new car, definitely look for John Tohman and his team at Hiltop Ford/Kia and guarantee yourself the best car that suits you and your family! read more

John Tomahn was excellent - thorough and kind! Will come back again for any other vehicle needs

Worst experience ever, try to buy a bronco for my wife today I WALK ALL THE PARKING LOT and no one came to help me I even when inside to use the restroom and NO ONE said anything to me. Thank you guys for sending me to Concord to go see a bronco smh You guys need to improve on customer service Never judge a book by his cover. read more