Friendly staff, easy to make an appointment online or by phone. They quoted me 2 hours for an oil change, but they were done in 45 minutes! Car received in good condition. I take both of my Hondas here usually. read more

I rarely leave reviews, but I feel obligated to share my experience so others can be careful when buying a used vehicle from Berkeley Honda. I purchased a 2012 Jeep Wrangler from this dealership for around $18,000. During the sales process, the staff was very friendly and welcoming to the family. I was told the vehicle came with a 24-month / 24,000-mile powertrain warranty, and I was reassured that if anything went wrong I could bring the vehicle back and it would be taken care of. Unfortunately, my experience after the sale has been the complete opposite. After driving the Jeep only about 2,200 miles, the vehicle broke down and had to be taken to a Jeep dealership for diagnosis. I was then informed that the vehicle needs a major repair to the powertrain wiring harness, which is estimated to cost about $5,000. Despite the fact that this issue involves the powertrain wiring, Berkeley Honda has refused to help with the repair and claims that the issue does not fall under the powertrain warranty. What has been even more frustrating is the lack of communication and accountability. When it was time to sell the vehicle, everyone was very responsive and helpful. But once the problem appeared, that support disappeared. Calls have gone unanswered and emails have been ignored. I have only made three payments on this vehicle before this major issue occurred. Now I'm facing a $5,000 repair bill on a vehicle I just purchased, and I've had to take BART to work while trying to figure out how to afford the repair. At this point I am filing complaints with the California DMV and other consumer protection agencies so the situation can be reviewed. My advice to anyone considering buying a used vehicle from Berkeley Honda: * Have a trusted third-party mechanic inspect the vehicle before purchasing * Carefully review what the warranty actually covers * Do not rely on verbal assurances during the sales process I regret trusting the promises that were made during the purchase. I hope sharing this experience helps other buyers make a more informed decision. read more

We've been coming here for years and Eddie has been a very very good representative person. As far as Honda Berkeley goes. We've been dealing with this person for a very long time. If you need anything, come see him I'll take care of you.. read more

Berkeley Honda Autocenter - Pen to signing the deal. - Auto Parts & Supplies Near Me - Berkeley, California

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I have had a very positive experience using Berkeley Honda to service my 2010 Accord. I've met consistently with David, who helped diagnose a rattling sound in my car @ 5 years ago, which has supported the car to function well ever since. David, along with Amanda and Edie, are a strong team. They are each client-centered and have capably responded to my car's need for service, even when I showed up without an appointment. David has been conscientious about reviewing and discussing my car's maintenance with me. He has taken care to recommend only what's needed, not unnecessary work. Also, I've received oil top-offs for free according to my car's need during my service visits. I'm impressed by how long my Accord has lasted, and I attribute that to the quality of professional care from the service team. As a driver, I've appreciated feeling confident about the car's functioning. I'm grateful to Berkeley Honda Autocenter for reliable and competent service over many years. read more

In for a recall and TSB, easy drop off and pick up. Nice people not trying to upsell. Felt respected and treated courteously, very rare in the dealership business. I'll be back! read more

Very friendly and fast - good prices too. Across from Berkeley Bowl - perfect place to hang while getting some quick service done. Didn't have an appointment and tried to get an oil change on the spot a few hours before they closed. Was impressed with squeezing me in and also having time for some tire pressure monitor batteries. Prices are great - check online for service deals. I like older cars but I don't like ones that have problems - I find the best way to deal with it is address things as they come up. My TPMS light had just come on and since they could change it all on the spot I decided to get it done. It really is a safety issue - I like having a light go on when there is a nail in the tire or a slow leak. With TPMS you are not likely surprised by a blow - which can be very very dangerous if your going at highway speeds. I suppose if you are the type to squeeze every dollar out of your car you might not find yourself coming here - rather some corner lube boys - but I'd rather a professional torque my drain plug bolt - I've seen these things stripped by saving $5 or $10. I really would encourage anybody to go to the dealer. Often times I think its even cheaper to go to the dealer than elsewhere especially if your using OEM parts. Some mom and pop shop will take the honda price parts and then mark them up even more. Even more costly mistakes is using off brand power steering fluid and Hondas are very sensitive to that. Some lube boys save $3 a quart and then 6 months later you wonder why your steering rack is leaking. I also really liked the waiting room and proximity of the service advisors to the mechanics. This was particularly nice here - Mercedes of Pleasanton has a similar layout where you can see your car from the waiting area. ' I do believe Hondas last a very long time. They are one of my favorite brands. As a good rule of thumb change brake fluid every 2 years, coolant every 5 years and transmission fluid every 40k miles - and don't be too stingy. There is nothing more expensive than being stingy with your car. You will pay for it one way or another - a spin out on the highway - brakes that boil and fail - or a costly transmission repair. read more

Eddie is my advisor. He is great and very thorough with the process and provides clear answers for all my questions. Thank you Eddie for your service! read more

I brought my Honda Fit in for a routine B1 maintenance (oil change and tire rotation) on Aug 21st. I also informed the staff that I had been noticing a gasoline smell in the cabin when first starting the car and that the engine was idling roughly during some stops. I asked that these issues be inspected before we continue with the B1 maintenance to ensure that the car was in well enough working order to spend money on the B1 service. The staff later informed me that my car passed their inspection and we should continue with the service, as they "could not reproduce the problems" I had described. They suggested I add the 100k mile spark plug package to my service (for $1000) but I declined, as I planned on upgrading to a new car within the next 18 months or so. That same day after the service was completed, my engine light turned on while I was driving home. I called Honda and they denied responsibility and claimed that anything can happen and that they aren't able to tell the future. I understand coincidences can happen, but the timing was uncanny. I brought my car back in for further inspection and I was told that a spark plug had ejected, their specialist didn't feel comfortable rethreading the spark plug, and that I would need a new head assembly for 6k. I was disappointed this had not been discovered before the service considering I had flagged these issues beforehand and now they were telling me my car is essentially unusable after spending almost $400 on maintenance. I went to another mechanic to get a second opinion. They inspected the car and informed me that there was no spark plug ejection at all. Some spark plugs were loose and would need to be replaced, but none of the threads had been damaged. They believed Honda Berkeley was taking me for a ride and they performed the service for much less money than Honda Berkeley had quoted me. My car has been performing wonderfully since. When I asked management for a refund on the B1 service that I believed was fair considering the situation they refused to do so claiming they can't predict the future. I can tell you that I'll never be returning to this stealership again. They are dishonest and absolutely untrustworthy. 0/10 cannot recommend read more

I recently took my Civic, which had just passed 100,000 miles, in for major maintenance. I'd called around to several dealers trying to balance reasonable pricing with professional service, even though I don't live in Berkeley and had only used this dealer a couple of times before. When I called this dealer, I got connected with Amanda. As someone who knows a bit about auto mechanics, I've been disappointed by other dealer advisors who suggested services that weren't even applicable to my model. Amanda, however, quickly and accurately listed the services my Civic needed, which immediately earned my trust. What really set her apart was how she saved me time by directly providing a reasonable price. I decided right then to book the service with her. On the day of the appointment, she greeted me warmly and was clearly well-prepared, making the entire process feel stress-free--even when the maintenance took longer than originally estimated, for which she proactively apologized ahead of time. After the service was completed, she thoroughly explained all the work that had been done and offered sound recommendations based on the issues they discovered. As someone who understands cars to some extent, I truly appreciated that her suggestions were both necessary and spot-on. Every car maintenance experience can be nerve-racking, but Amanda and her team made mine as smooth as possible. I'm incredibly grateful for their outstanding service. read more

No customer service at all. Extremely rude staff specially a gentleman named Sydney. I bought a 2024 hrv from them and their service was extremely bad. They really don't like their job or something... they were genuinely annoyed to see customers come in ... it was insane. I've had bad customer service before but Berkeley Honda is a class on its own. Avoid them at all cost... they just want your money! read more

I drive a Honda Civic that I bought used about a year ago and a couple messages were posting on my dashboard screen. One said I needed to check the pressure in my tires and another said that the battery in my keyless remote needed to be changed. I happened to be in Berkeley and stopped in at the dealership to ask how to change the battery and have the tires checked. They couldn't have been more helpful and courteous. They replaced the battery and checked the tires promptly and identified a tire that needed to be replaced. I didn't buy my car there but there was no charge. These were very simple tasks, it's true, but some places will make even simple tasks seem complicated to get a few bucks out of you. The people here just got the job done and sent me on my way. Much appreciated. read more

These guys are the best! We bought a 2025 HRV. Ed Bruns and the team made the experience fast and easy. No dealership scams here just honest sales. Do your homework, other dealers have mark ups and ad ons that you don't need and you have to haggle for a fair price. This is our second purchase here and they are absolutely the only dealer we will buy a car from. We love our HRV. Thank you all so much!! read more

Berkeley Honda Autocenter - Auto Parts & Supplies Near Me - Berkeley, California

David at Berkeley Honda charged me 400$ for a diag and tune up for a blown motor. Really? You need spark plugs for a motor with a blown headgasket? Illegal is what it is. All i have to do is call B. A. R. He must be desperate for comission money. He also hi revved my new car. Hopped in it drove it 50 feet and started revving it. Abused my car. I walked in the store and could hear it. Enuf. Dont go see David. Hes horrible. Everyone else there is awesome. Been going there for a decade. read more

I encourage Honda owners to get their repairs done at Berkeley Honda. The skill, talent and integrity they display is unparalleled. Thanks to the amazing people (service advisors, mechanics, and more) my 2009 Honda Accord runs like a new car. They strive to ensure their customers are pleased and satisfied with the services they provide. if I could rate them higher than 5 stars I would do it. read more

I'm a big fan of Berkeley Honda. We have purchased a new car and a used car from this dealership. Tim was great. Responsive and knowledgeable. The service and paperwork staff were professional, accommodating and efficient. I shopped around a lot and visited other dealerships both for Honda and other major car manufacturers and above and beyond this was the best experience. They have a great service team too! Thanks Berkeley Honda. PS I'm writing this sitting in the driver's seat of my car and it's heaven. They found me exactly what I was looking for!!! read more

I like the ease of making an appointment online and the price transparency of their services that is also listed online. It is convenient to compare prices and see what are the current sale specials, service coupons and discounts. The service prices here are sometimes lower or higher than other Honda service centers. While speaking to a Service Agent, their computer system listed one service item at a higher price than what was listed on their website and they honored their lower online price. There are two separate waiting areas with WiFi. If you have some errands, Berkeley Bowl (grocery shopping) and Walgreens is at walkable distance. read more

I brought my car to Berkeley Honda for a standard oil change and ended up waiting five hours. There's no reason something so routine should take that long. Because of the delay, I completely missed a surprise birthday party I'd been planning to attend -- a huge disappointment. I won't be returning. read more

I usually never have the time nor the patience to leave reviews but due to the responsiveness, stellar tracking and follow-up with their front if the house Service Advisors, I wanted to give them a shout out. In the recent past, I have been disillusioned with dealerships (perhaps d/t franchisee, change of management, shift in their base in re: to quality if work), their customer service and sh*tty work and have switched multiple dealerships to get my services. I landed on Berk Honda, explained above circumstances to Eddie Z. and wanted to set the stage re: my goal of finding a more reliable option. I brought my car for an oil change and getting my brakes done with Eddie being engaged, responsive and tracking my car needs accordingly even when I needed to bring it back due to my car's clutch feeling spongy/soft after a service - He kept it professional and with the Master Mechanic ruled out any issues without making an issue of it. Until further notice will def. come back and continue to work with Eddie Z. read more

I was in desperate need of an automobile, thought I would take a look at Berkeley Honda. Don't trust but verify. The salesman told me that he matched the price at CONCORD Honda, which was a lie. They ended up charging me $8000 more than CONCORD would have. My fault for not verifying and taking the word of the salesman. The finance department hooked me up with Honda financing which they said had the best rates they could find. Another lie, I ended up refinancing right away through my credit union for 2% lower. If you purchase from this dealer, verify before signing anything. Better yet if you want to buy a Honda, go to CONCORD. Live and learn. read more

I brought in my 2018 Honda Civic SI Coupe for a full tune up. I was charged nearly $750 dollars, for what? For all the sensors and lights to come up on my vehicle (literally). I can not access Sport Mode, my incline sensor doesn't work ( Manual Driver). I have always changed the oil on my car myself for the fear that I take it to the dealership and this happens. I vocalized to the employees my concerns at this dealership, and nothing. Now I am contacting other mechanics around my neighborhood to fix all the issues that are going on. Called and mentioned all these issues, no call back, even though they said they would. Fully regret going to Berkeley Honda if this was going to mess up my Honda Civic SI coupe. My check engine light is on at 77,000 miles, after I visited them (Never had a check engine light when I would do my own maintenance on my car). I don't trust them working on my vehicle, maybe a reference to another Honda dealership is best. Guy for service is named David, never returned my call, and kind of always rushing instead of taking his time to get things right for customer satisfaction. read more

absolutely worst Honda Dealer. RIPOFF DO NOT GO!!! If you want service, they will insist on up charging you. If you don't agree, they have horrible attitude that has you thinking they did something to your car! Will contact Honda of North America to file a complaint. Also, try calling them at service., They will NEVER call you back! read more

I have used this dealer for service ever since I bought my 2021 Honda Accord Hybrid. Everyone seemed so friendly and it's close by, so I was very happy. But recently I needed a 10,000 mile service. On the phone they said it would be about $150. When I arrived, they said I should change the transmission fluid too. The final cost was $612! Of which $480 was labor. It took only an hour. Friends tell me there is no way that transmission fluid needs to be changed only at 10K, usually it's 30K to 50K. I emailed the administration and got no reply. I'm really disappointed and will probably start going to Art's Automotive again. read more

Eddie is my advisor, very cool and honest no BS. I usually see him, Amanda is good as well.

Called parts dept requesting part number for my 2017 Honda civic. Apparently they have a new store policy and won't give out part numbers. Such shady practice. read more

Wow. Just wow. Received a safety recall notice and made an appointment with them For 9 o'clock this morning. I arrived there to be informed They don't have the part!!!! After I made all these arrangements to use another car for my home calls today et cetera et cetera. read more

CRV Lemon 2019 CRV. My car stopped working all systems warning went on, unable to shift out of park, despite engine starting. Per Honda of Berkeley this was due to hanging items off my rear view mirror. Less than 31k bought new. No help from Honda customer service $1800+ repair bill. Honda where is the warning 'don't do what the whole world has been doing for forever, including handicap plaque .' Read the multiple incidents of rear view mirror problems Don't buy a new car from Honda there are electrical problems that Honda has not addressed or recalled. Multiple incidents of faulty wiring on back of rear view mirror. https://www.carproblemzoo.com/honda/cr-v/2019/electrical-system-problems.php read more

Berkeley Honda Autocenter - Hans Solo Dice and Graduation tassel - Auto Parts & Supplies Near Me - Berkeley, California

Berkeley Honda has impressed me beyond words, I mean talk about rolling out the red carpet. These guys are great, they put zero pressure on me, no games, gave me the very best deal that was possible and didn't try to up sell me into anything that wasn't in my best interest. Any other dealership would have tried to talk me into a car that was available but didn't meet my specific wishes. Not Berkeley Honda, they drove 6 hours to another location to get me the exact color and trim that I wanted, delivered it to me the next morning sparkling clean with a full tank of gas and then spent hours with me explaining all the features and technology of this remarkable vehicle. I couldn't be happier with the car or the straight forward, honest service I received. read more

This is the worst car experience I have ever had. Steve the GM is a total pos who will lie and ignore you. They charged me $600 to get scratches out of my car when I bought my car there. Trying to schedule it was impossible and Steve doesn't care about anyone but his own ego. He wouldn't call me back, he wouldn't answer texts from his "personal number" he gave me. I had to threaten to file legal action and I am filing a claim with the BBB. Don't buy from them, they are the worst. read more

Don't use the service shop here. Was quoted 25K maintenance for $285. Was told I should get break fluid done for $179 and transmission fluid for $179. I chose to only add the break fluid, and my service cost went up to $565. When I asked why it went up, I was told I was wrong, and it was originally $385. They will lie to you. If you do come, make the appointment online and list all the things you want done. Print out the online quote and bring it with you. Otherwise, you will be ripped off and stolen from. I bought my car here and came here for service due to their Costco partnership. They lost a customer today, and I hope you reading this will keep you from the same fate. read more

I've had my vehicle serviced at this Honda location a few times (oil changes,etc) For oil changes, the front intake staff have always been helpful but the service appointments have always been longer than anticipated and little communication to let us know about delays (even pre pandemic). Recently we setup an appointment to have our car reviews so we could possibly sell to them. Guy on phone was ok, but showed up day of and waited a half hour with no response and person was not there. Really unacceptable service wise, I'd say check out other Honda locations if possible first. Faculties wise, nice service center. But highly disorganized and not well run. read more

Just purchased my 5th car from Berkeley Honda, and traded in my car. Professional and friendly from Amanda in service, including everyone in parts, all the way to the owner. No drawn out haggling, they give you a fair quote and always a fair offer for your trade. Done trying to sell my car to some stranger. Let these guys deal with it. I have always found that they back every car they sell, and no upsetting undercoating etc,. Thx. read more

I had a simple request related to my extended warranty and they were able to quickly get the issue resolved. Previously I had tried calling Honda and visiting Honda of Oakland, but they were no help. Much better service at Berkeley Honda! read more

I was passing through town and had a low tire pressure warning light. I also had locking lug nuts but I did not have the proprietary key to unlock them with me on this trip (bad!) I called their # and could not get anyone to answer so I went there. It was busy but I had no trouble pulling g my car in and after less than 10 minutes I was talking to a technician. I left my car with them for a few hours and went for a walk-came back and they had completed a service (including oil change) and fixed the tires issue. I was surprised at how reasonably priced it was, and blown away by how friendly they were. I can honestly say I had the most pleasant car service experience ever yesterday. read more

Amanda is very efficient and very good customer service! It was very helpful when gave me loaner that I can use for work. I'll definitely come back here. read more

TLDR: I came for a recall and was told I needed over $700 worth of work and they gave me a flat tire and refused to take responsibility for it. I brought my car here last week for a drive shaft recall. When I picked it up a few days later, they had done an inspection and told me it needed a lot of work and that replacing the spark plugs and fixing a leaking oil valve would cost $700 (classic dealership inflation). I left and had barely driven around the block when the low tire pressure light went off. I pulled over and checked the pressure on all my tires and found that, despite the tires supposedly being checked in the inspection, one tire was 10 pounds below pressure. I drove back to the dealership and they found a nail in it and offered to fix the flat for free. When I came back 20 minutes later, they insisted the flat was NOT from the nail, but from the tire pressure sensor being loose. They said the people who replaced my tires must have installed the tire pressure sensor wrong and that they couldn't fix it, so I needed to take it back there. I explained that I bought my tires NINE months ago, so if this was an issue, it should have arisen way before this, but they refused to do anything else to fix the tire. Never going back here. read more

Service Pricey (but excellent service) - Marketing = Predatory. I really liked the service manager for my Honda Fit. There was some warranty covered issues and he gave me great advice: "Nothing breaks on Honda Fit's until 110,000 miles when you need a water pump." The service coordinator for my Honda CRV did a bit of a hard sell for a $350 fluids change. For $350 someone ought to be doing more then my CAR, ;-) but, OK, it's a dealership. The service they did do: oil change and repair a tire was quite reasonable (synthetic oil changes at those oil change places are $70, at Berkeley Honda Autocenter it was $50). Cool. Not cool. The marketing department: I've posted a photo of one of the two mailings I received from (marketing) Berkeley Honda Autocente (or someone who sells them this crap); which is clearly designed scammy-like stuff to frighten: the LETTER IS IN BOLD and in a San Serif Type is all quite plain SO THAT IT CAN LOOK OFFICIAL. It's not. It's scare tactic sales crap and for that they get one star and lose my business permanently. Shame on you Berkeley Honda Autocenter for using cheap tricks like trying to make me think that this "notice" of my "limited amount of time has been allotted to the expiration of your vehicle's basic limited factory warranty coverage" is anything more then the same scare tactics that I observed at the Honda dealership I bought the car from (Dublin Honda) -- except it that case the 120k warranty was worth the b.s. sales tactics. Really? Make it look all "official" so I'll be scared? Boo! As my thirteen year old nephew says: "poop." read more

Berkeley Honda Autocenter - Auto Parts & Supplies Near Me - Berkeley, California

Just purchased a used vehicle. Very poor service. They claimed it would be cleaned but there was still dog hair from the previous owner. They claimed the gas tank would be full, it was not. They only provided one key to the vehicle and didn't disclose this until after the sale. Then wanted to charge me extra for getting a spare key made. I don't recommend this dealership and I won't be returning in the future. read more

I had an appointment at 4:30 PM to come see and test drive a car. I was super interested in buying. I arrived at 4:15 PM and walked up to the lady I reserved the appointment with. She was on the phone speaking with the family member, so I just stood there waiting for her to finish but instead she just tossed me the key to the car I stood there confused because I didn't know if I needed to show my license or wait for her to come on a test drive with me so about five minutes later she just waved to me to go test drive the car with the person that I arrived with. I went around the block and noticed that the gas light was flashing so I drove back to the lot ( arrived at 4:25 PM ) and told her the gaslight is on, so is she able to put gas in so I could actually test drive the car that I really came to buy She told me that she's about to close up the lot because she needs to go and I would need to come back tomorrow I explain to her my appointment was at 4:30 PM so technically my appointment hasn't even started yet, so how are you gonna close a lot on me there was no apology. It was just her rushing me to leave the lot so she could lock the gate which was very rude. I can see if this was like some super emergency as to why she needed to leave but me and the person that I came there overheard her whole conversation on the phone and we know the real reason why she had to leave and that was not an emergency at all. therefore Honda Berkeley lost a customer all because of the rudeness and the nonprofessional vibe I got from their employee read more

Came In to pick up a Clarity talked to Brent told him what I wanted and I show up only to be told I know you want silver but I brought a white one up let's look at that instead. No I'm here to purchase a Silver one can you please just bring up the silver one. He replies he doesn't like my attitude and I'm not going to help you now GOOD BYE YES THATS MY SILVER ONE THAT WE DROVE UP IN AND MY LEASE IS UP NEXT MONTH SO I WONT BE BACK HERE TO GET MINE EITHER Tell Brent THANK You We just purchased the vehicle in El Cerrito Honda No Games No Crappy attitudes. read more

Hm, interesting review history. I'm actually quite bowled over. I pulled in out of the blue to ask about a mysterious big cover thing I'd found unattached under the hood. Question was answered and necessary reinstall of cover completed pronto by Joe, with detailed explanation for future reference. Joe then checked some other things (mostly ok), and continued what turned out to be a real workshop: lots of nitty-gritty esoteric info. I love that stuff, love knowing my car so much better (including under the hood). Thanks and kudos to Joe for stellar customer care and service! read more