No hassles, and each person we spoke to (along with our sales rep, Ahmad) listened and were incredibly kind, present & patient. My parents needed a car that's safe & fits their life, Albany Subaru really helped them make that happen. Each rep & manager went above & beyond to help. The entire situation was the best I have ever experienced at any car dealership. Kind people who listened & made it a "not-like-buying-a-car", something you'd experience in a small town. Pretty exceptional. read more

**Very disappointing communication, even after escalating to management.** I was seriously considering purchasing a new Subaru Forester Hybrid from Albany Subaru and submitted a financing application on October 5. A hard inquiry from Chase appeared on my credit report on October 7, yet I received no confirmation, financing decision, or meaningful follow-up from the dealership. On October 8, I emailed finance manager Carlos Caballero requesting an update. After receiving no response, I escalated the matter to Don Huey on October 12, asking for clarification about my application and which lenders had received my information. As of October 15, I still haven't received a response. I understand dealerships are busy, but basic communication should not be this difficult--especially after a customer submits sensitive financial information and undergoes a credit inquiry. I'd encourage other buyers to be cautious about submitting a financing application to Albany Subaru. read more

Did not buy a car from them. Their pricing is unrealistic for the market. Was shown a used 2019 Subaru Impreza Premium. There was visible extensive unfixed body damage on the car on the rear panels with dents, scratches and rust from accidents not reported on the Carfax. It would have required several thousands of dollars of bodywork if I had bought it as is for $16k. I was told the car was a California car when I asked. It was not. It was originally from Washington state. I asked for lower price and tried to negotiate a lower price. They were not flexible on negotiation. I don't want to pay $16k for a car with damage from 1-2 unreported accidents, even if it was fixed. The long term value of the car will be impacted if I go to resell. They reacted like their prices and services are special and don't have to be inline with the Carfax and the market. As a woman buying a used car, I found them condescending and arrogant. I am the one who makes the big money, manages it and makes big purchase decisions. Not my husband. The thing is I can easily find a comparable car elsewhere for the same or lower price with no accidents and damage and buy it. It's called the Internet. If I'm buying a $16k car from a national brand dealership, I am expecting a car to be in good condition ready to go out the door with no repairs. I don't wish to be inconvenienced by costly repairs and wait times. So I will not be buying a car from Albany Subaru. I was also looking at other cars there, I had a budget. I don't feel like they are upfront with their customers, flexible nor truthful. I am unsure of the their cars at the same $16k price point -- as if they might also have similar issues. I don't feel like wasting my time. read more

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Misogynistic and wasteful of our time. We showed up exactly on time for our appointment which was when the dealership opened. The salesman didn't talk to us 20 minutes past the appointment. He had told me the day before that he had the car we wanted available. Of course this was not the case as he went on to show us multiple cars that did not match the description we were promised. We ended up going to Marin Subaru where they were very respectful and efficient. Car purchased in less than a day. read more

This place is a total scam and I feel like I should report them to BBB. I was interested in a used VW Taos and after few texts with a salesperson and confirming the price, which was around $17.9k (also posted on their website as well as on CarGuru), I decided to drive in heavy traffic for about 2 hours to go check it out. We test drove it and I decided to proceed and work on the offer. Then this guy tells me that because the dealership decided to add 3 accessories, like a film coating and some tracking service that allows you to see where the car is on a map, the price is not $17.9k, but more than $22k. I told him I don't care for these "add-ons" and shouldn't be paying for it, as no one asked for it, especially the tracking app, because VW has an app that does that. He confirmed with some manager that the price was indeed ~$23k How does a dealership get away with such illegal behavior - posting a price on their site and others and then casually bump it by over $4000! If they really wanted to install those accessories because they thought it would help sell the car, then publish the actual higher price, so that I would not bother considering it, instead of wasting my time read more

Albany Subaru - Car Dealers Near Me - Albany, California

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We traded our car in from a Crosstrek to an outback, and we were very excited about our purchase unfortunately, we were promised to functional keys for my husband and I to drive the car. We received one functional key and the second key was a valet key. Every time my husband tries to use that key it sets off an alarm and makes it look like we are stealing our own car in Oakland. This is not a good sign. We ask the business to give us the second key and they refused to come to a solution for us. They said the second key was broken and should not be setting off the alarm when we made an appointment to get it serviced. They said this key is supposed to do that. It is not made for every day use. We took it to service and they said to gain another key, it would be another four to $500. The manager refuses to talk to us via phone and prefers to only text us through a third person. This is very unprofessional and we have been dealing with this situation for about a month now we wish to be done with it. She refuses to help us because she said she gave us a deal on the car when originally we were promised two keys. This is unacceptable. We never would have traded our car to begin with if we did not get two keys that actually work shame on this business. read more

Albany Subaru - Car Dealers Near Me - Albany, California

My experience with Albany Subaru was deceptive and extremely disappointing. Before signing the contract, the salesperson clearly promised me a financing term of 72 months. However, after reviewing the contract later, I discovered that they had changed the term to 84 months without properly informing me. This is not a small detail -- it significantly changes the cost of the vehicle and my financial obligations. I went back to the dealership to speak with the manager, hoping for a solution. Instead of helping me, he showed no interest in resolving the issue. His response was that I could "get a lawyer" and that I could complain wherever I wanted because he already had my signature on the contract. I felt disrespected, manipulated, and taken advantage of. This is not how a reputable dealership should treat its customers. Transparency and honesty should be basic principles in any car purchase, but Albany Subaru failed completely in that regard. I strongly warn other customers to be extremely careful before signing anything with Albany Subaru. My experience shows that what they promise verbally may not match what they put in the contract. If I could give zero stars, I would. Don't go there please read more

I had the pleasure of leasing a new Subaru from Fiorella Cuba, who was outstanding. She was highly informative, explained things clearly, and helped me get the new car that I wanted. The entire team at Albany Subaru was fantastic. I highly recommend them! read more

Albany Subaru - Car Dealers Near Me - Albany, California

I found their email online. I emailed saying I have a question about a recall or service for a common issue on Subarus. I get an email reply asking if I want to buy a new car. I replied to the email I received. I said no, I don't want to buy a new car. I reiterated my question. No reply. Now I'm getting their spam emails. Not my kind of business. read more

I had a wonderful experience purchasing a vehicle from Albany Subaru. I found the car online and was contacted by Tsewang who scheduled an appt to meet. I met with him and looked at the car, test drove it but it was the first of 3 I was considering. I was going to leave to view the other vehicles before making a decision to purchase but as I was leaving I met Angel the GM. He simply introduced himself to me and asked if we could discuss the vehicle. I like to get straight to the point and not waste anyone's time so we discussed price and quickly agreed upon a final sales price. Paperwork went quickly with Don the Finance Manager likely because I already secured my financing with my credit union beforehand. A could of small things needed to be done to the vehicle before I was able to take it home and they provided a loaner car to me. My previous car had bene stolen and I was in a rental so this was a huge help. Tsewang was very polite and easy-going. I never felt pressured into buying the vehicle from my interactions with him or Angel. Would recommend this dealership to anyone seeking a Subaru or used vehicle. They are also under new management so perhaps the recent negative reviews are due to past poor management issues. Give them a try. read more

Great service and dedicated staff Michael was very helpful in helping me with a vehicle Courteous and knowledgeable read more

*****DO NOT PURCHASE A CAR FROM THIS PLACE***** I originally gave Albany Subaru 5-star after my purchase of my 2022 Subaru Ascent. However, a month into having the car, I had a nail in my tire (which I am liable for) and went to three different shops to get quotes for a tire replacement. ALL three shops notified me that the ALL the tires needed to be changed because all four tires were worn out and unsafe and that the dealership should have never sold it to me in that condition. Note: I had a paperwork from all three shops indicating all this. I called Albany of Subaru and got the run around and even got hung up on and finally requested the GM and they scheduled me an appointment. At the appointment, they denied covering ALL four tires. So I requested a paperwork that stated they would cover it so that I can file a complaint with the California Bureau of Automotive Repairs and the Better Business Bureau. Finally they were able to cover all four tires BUT I still had to pay $140 for the alignment. NOW! My husbands outback car is having issues, which was purchased two weeks after mine. read more

If you want to receive poor service, be treated as a 3rd class citizen and just have an overall lousy experience, this is the dealership for you! If I'm every in the market for a car, I would steer clear of this dealership. It's not just one person, everyone I interacted with here is snooty, acts like you're wasting their time, that they know more than you and that they're always right. They will nickel and dime you and will not acknowledge when they've made any mistakes. You've been warned. Take your money and business elsewhere. read more

Amazing Service from Lefie & Xavier at Subaru Albany! We went to Subaru of Albany and specifically asked for Lefie because she's always been such a huge help to us with all our car needs over the years. She's incredibly knowledgeable, patient, and truly goes above and beyond every time -- it feels like working with a family who genuinely cares about finding the right fit for you. This time around, Xavier also helped us out, and he was just as great -- super friendly, professional, and made the whole process smooth and stress-free. Together, they made sure everything was handled perfectly from start to finish. We really appreciate the consistent care and trust we get from this team. If you're thinking of getting a Subaru or need help with your current one, definitely go see Lefie and Xavier at Subaru Albany -- they're the best! read more

Albany Subaru will do everything in their power to make your life harder. Avoid this place at all costs. You have been warned. My goal was just to come in for a test drive at this location for a $75 Visa gift card test drive voucher with my boyfriend because I had an car offer at another, further Subaru dealership. I came to this location because it was the closest one. The cars themselves are amazing. No complaints there. The salesperson I worked with is Ashur and he was very unamused and detached during the test drive and when it came time to talk about a sale. He sat us down and tried to oversell us products that I continuously declined. A ceramic coating package, add-ons like door guards and splash guards, extended warranty packages----all that I declined. No matter how many times I politely declined, he just stared at me like he didn't hear me at all. Even one time he said one of the packages just couldn't be removed. There was a lot of back and forth of nothing---I decided to ask how long the offer is good for and that we would be leaving to check out another dealership. He went to his "manager" and magically came back with all add-ons removed. Then came next was the finance person, Don. There was nothing I found that I liked about Don. He was very untrustworthy with his verbiage. He chatted me up about my credit score and gave me accolades; as if to make me feel good about myself. Sir, I know what my credit score is because I'm the one who's actually building that credit. Then he started talking about an exclusive offer that is only offered to "people like me". He said the offer was a lower APR % but extended my contract even longer than my 3 year contract with Chase. And would also throw in a 2 year extended warranty. I asked him if this changes how much I am paying for the car and he said no. I asked is this offer complimentary..He said no. Well, something isn't adding up. Sounds very fishy. I did the math on my phone and he was selling me a $9000 extended warranty plan.......I immediately declined and lost all respect for this dealership. Don did not feel bad at all for how he chooses to word his schemes. He does not care about buyers at all. The cherry on top is that they continuously ignored my request to redeem my boyfriend's and my Visa gift card test drive offer. We came in on December 27th. It took them until the week of February 6th to get it all resolved. They also didn't redeem a $75 gift card for me. They only gave me $50 gift card. My boyfriend was able to get his $75 gift card but that took 1.5 months to accomplish. Let that sink in. This dealership is a joke. The only good things about this place are the cars. I'm glad I had confidence in myself and the motivation to get a good deal. Most buyers might not. So do yourself a favor and do not go here. Just don't. It will be a waste of your time. You will have a better experience elsewhere. read more

I came here quite interested in buying a Subaru Forster. After test-driving, and discussing at length, I decided to buy it. But after we got into the paper-work, he said "of course, there's a $10,000 surcharge on these, as they are so hard to find.." He said he would talk to his manager about this and see if he could bring the number down. This was absurd, as I'd already checked the price at two other dealerships. So, I called the WalnutCreek Dealership right from his office, and they confirmed that they would sell me the Forester for the original price, no "surcharge." So I walked out and drove straight out to WC and bought the car at the lower, original price within and hour!. These guys are completely dishonest, and think they can jerk you around, especially if you are a single woman! I am looking for another car for my son now, and would never go there!. read more

I had a very bad experience with Albany Subaru. Left a bad review. They told Yelp I was not truthful. I just took my Outback to another Subaru dealership where they said I needed the service that Albany Subaru already charged me to complete. One of the two is lying. I have several reasons not to trust Albany Subaru. They are unethical. Use them at your own risk of being taken advantage of and lied to. Bad Dealership. read more

I am an well over eighty plus senior with many purchasing new car's experience including Volvo, Buick, Volkswagen; I fell I had made an excellent decision to ask my wife to go to Albany Subaru !!! Their salesman Mr. Gurung is so knowledgeable,helpful,and very patient to let us fully understand on all aspects of our concerns. Many of Mr. Gurung's colleagues were also very helpful! Most importantly the manager was very kind ,helpful and gave us an very good price! We are very happy and lucky! read more

Had a great experience at Subaru of Albany. Tita Lefie was amazing. She is very professional, welcoming, and made sure I got the best deal possible. You can tell she genuinely cares about customers. Fio helped me with sales and she was really nice, patient, and easy to talk to. The whole process was smooth and stress-free. Highly recommend! read more

I bought my first car on my own here. My credit wasn't great from student loan debt amongst other things and saw an ad for Albany Subaru and that they accept my income as credit instead of my credit score. I didn't think that happened at many places and as I was working full time and in recovery, I needed a car to get around. I was so excited! However...I put the down payment on the car and they never let me test drive it. I thought it was a little strange, but they claimed they had to make sure "the wheels were replaced for safety reasons". So I signed all the paperwork, put money down, and then I left.....without my car. A week and a half later, I finally get to pick it up. Within a week, THE CAR STARTS SPUTTERING AND I CAN BARELY DRIVE IT BACK. My salesman, Ryan was in the passengers seat and realized that was definitely not right and there was something very wrong. The clutch went out. Three days after dropping it off, they claimed nothing was wrong with it and asked me to pick it back up. For two months, I asked for any updates..nothing. Finally, after texting, calling, and emailing the managers of the store..I called corporate. FINALLY Aaron Pearson got back to me. They sent my car to Ford in Novato two almost 3 months later. Which voids the 3 month warranty. Not only did I not get any customer service, if I did, it was lies and when being caught in lies, they started to get mad at me. So much so I recieved my vehicle with BLACK MOLD GROWING IN THE TRUNK, MY TANK ON EMPTY, AND SPIDERWEBS ALL OVER IT. Still to this day, no one has made it right. I've never been treated with so much disrespect or had something I purchased from someone be so neglected like I wasn't a customer at all. I returned their car detailed and with a full tank of gas. Look at mine 3 months later. read more

Albany Subaru - Black mold, also in the back seats. This was never present before. - Car Dealers Near Me - Albany, California

I was lied to from the beginning. The purchase process was poor and false advertisement online for their cars. To begin, the finance manager Moner Afschar did not initially have the correct agreed upon price as the price of the vehicle. The vehicle price had nearly $1,000 added to the total price of the vehicle and I had to show him the agreed upon price I had with the sales associate (a paper he himself had). I'm sure he was hoping I was too tired to notice. He also added optional service and maintenance plans onto the contract when I told my sales advisor that I did not want any extra plans. He then told me that I can get approved for a better finance amount if I added a warranty to the contract. I agreed, but he also added other service plans to the contract. The price of both of these plans fluctuated and were more expensive from one contract to the other. For example, before I said I agreed to the lower finance percentage, the warranty price for the 100K mile, 5 year plan was around $1,900. Then I agreed to the lower finance price, and the price for the warranty went to over $3,500. I asked and he said it was his mistake and lowered the price, but then added another "optional" non Subaru interior protection plan to the contract stating that it was the only way to get the 100k mile, 5 year extended warranty for $1,900. I agreed, but then I also noticed that he added a service maintenance contract. He stated if I did not want it, I can cancel later for all the services, warranty, and protection plans. I agreed and signed the paperwork. Later, I noticed I did not live near any Subaru dealerships that accept the maintenance plan, so I arrived back to the dealership in person to cancel. When the Subaru extended warranty information arrived, the plan stated it was for 60K miles or 5 years, NOT 100K miles or 5 years, like Moner initially told me. Disappointed that I was lied to and manipulated to get the plans, I called to cancel the extended warranty and interior protection plan but was told that the interior protection plan was non-refundable. This also contradicts what Moner initially said. I tried multiple times to communicate to cancel my plans through email but I never got a response. After many phone calls, I was able to reach Moner, and he states he is "sorry" for lying to me. I do not trust that he properly cancelled the plans since he has been lying to me from the beginning. I have owned three Subarus and have been treated with respect and honesty during the other purchase processes. This has been the worst car purchase process I have had to deal with. The online experience can also be improved since the online advertised price does not match what the dealership states the car is worth. For example, the Forester I purchased is stated to be worth ~$45,000 online. But, when at the dealership, they add on a market adjustment and other non-Subaru genuine products onto the car to inflate the price to over $55,000. This is false advertisement. Fio was my sales associate and she did a good job. I also do not have any issues with their service department. I have had good service from them and they have taken good care of my past Subarus. read more

Ron in the Parts Department was very helpful in finding the parts I needed for my Subaru when I contacted Albany Subaru. He found the right parts for me, then he followed through when I came to pick them up. In fact he installed the wiper blades, saving me time. Thanks Ron at Albany Subaru. read more

Went in this morning, met with Michael Wu, came out two hours and a half later having bought a handsome white 2017 Nissan. Very smooth including trade-in. Since I bought my first car there back in the 1980s I was not worried about the solid service I would get, and it was just as good now as it was then. read more

We still have the car 8 years later. Added 60k miles on it along the way with minimal issues as one would with any car.

Called to find out if I could get tires from the dealer and what it would cost to be installed. As soon as the call was answered I was put on hold, and then transferred to parts. The person was very rushed and stressed needing to be done at 5:30 and saying the phone was ringing all day. I said I wanted something that I could drive in snow and ice. His recommendation was the Bridgestone Potenza Sport AS. I was comparing them against the Michelin Cross Climate 2. When I looked up the tire that they recommended for SNOW AND ICE, this is how the tire was described: This is an ultra-high-performance summer tire -- designed for sports cars, performance sedans/coupes, for warm/dry/wet conditions--not for snow or ice. Im not even sure if the price he quoted was for the tire or the tire and installation or what. I knew exactly what tire size I needed, so maybe I should have been transferred to service? read more

I had a disappointing experience at Albany Subaru that I feel compelled to share. I received an appraisal through Car Gurus, and shortly afterwards, I was contacted by five different people from the Albany Subaru dealership trying to get me to come in with my vehicle for sale (3 hours roundtrip). Before I made the trip, I asked each of them how close they would get to the Car Guru offer that was presented on behalf of their dealership, and I was repeatedly told, "We get very close to that offer." I wasn't expecting them to match it exactly, but when I arrived and went through the inspection process, I was offered nearly 40% less than the price I was led to believe I would receive. While I understand that offers can change, however, the issue wasn't the amount offered--it was the consistent misrepresentation of what I could expect. The fact that I was told repeatedly that they would be close to the original offer and then given a drastically lower amount was a complete waste of my time and only reflects poorly on the dealership. It's clear that their management is misrepresenting things to get customers in the door, making them unreliable and untrustworthy. I would not recommend this dealership to anyone looking for transparency or honesty. read more

Five stars for Ahmad, who singlehandedly saved this from being a one to two star review. He clearly cares about his job, which translates to caring about the customer. He went above and beyond in following up with me, discussions with his management, and actual honesty to repair the damage that had been done in my previous interactions with sales and management at this location. I also had an extremely positive experience with the finance director Don. He was efficient, professional, and friendly. He and Ahmad made it actually feel exciting to buy a new (used) car from them after I had weeks of frustration. On top of the advertised price, be prepared to pay $5,000 - $7,000 more for accessories. I read thoroughly across different websites, and all, including their own, said that the added accessories were optional. Not so. Some are pre-installed, and no matter how much you say you don't want it, they will not knock it off the price. I hope management reconsiders this twisted practice and a) remove the false advertisement of "optional" from vehicle listings and b) stop installing them before discussing with the customers first so that customers get to decide if they want and are prepared to pay for them. I came in after months of diligent research, careful selection of what make/model/year, and honest price comparisons (by mileage and year, factoring in certification, etc.). I felt like all this was ignored by the initial sales rep, who talked over me, didn't listen and remember to respond to what I expressed were my priorities and non-negotiables, and frankly wasted my time by bringing me and my dad to the table up to running my credit with a wildly false deal (I should have known, but he kept blustering he was going to make sure I walked out with the car I wanted) and misrepresentation about the added costs. It wasn't until he brought over his manager that I realized the truth about the added accessories. The manager frankly could have been a little more polite about it too, rather than telling me point blank that they needed to make money. It left me with a terrible impression, and I was ready to move onto the next dealership/car I had identified. In the following weeks, I kept getting texts and emails from different reps asking if I was still in the market. I replied with a thorough account of what had happened in my initial visit, my displeasure with the experience, and a summary of again the priorities and non-negotiables I told the first rep. The texts and emails remained the same, and did not respond to any of my concerns at all. In a couple of them, they even got my name wrong. One of the managers was snarky and told me she hoped the other dealership would honor the price I negotiated with them after I drove all the way out to them. Finally, I got a personal call from Ahmad - not a generic text, not an email. He listened to me carefully, told me he would call back in 20 minutes, and actually did. He asked if I could come in sometime the following day or week and we would actually work to get the car that suited me after he checked inventory, had discussions with his managers, etc. Without even having met me before, he was punctual to greet me when I came in, even remembered my partner's name and engaged him in discussion about the car. I was really impressed, and as you can see, he had a huge uphill battle. If you are in the market for a Subaru, Albany certainly seems to get good used ones in stock, but I strongly advise asking to work with Ahmad and Don to save yourself all the grief I went through. read more

Misleading Sales Tactic and Disrespectful Offer I'm writing to formally express my disappointment with my recent experience at Subaru of Albany regarding my 2024 Subaru Outback Wilderness, which I am currently leasing. Last week, I received multiple calls and messages from the dealership -- including one directly from the General Manager -- asking if I was interested in selling my vehicle due to the high demand for used Subarus. After confirming that they were specifically interested in purchasing the vehicle, not trading it in, we scheduled an appointment for Sunday, 5/12. I drove 35 minutes to the dealership for this scheduled visit. Upon arrival, I was told to wait in the lobby. Shortly after, a representative named Ahamad approached and asked if I had been helped. I informed him of my appointment and he responded that the representative I was scheduled with was unavailable, but that he would assist me. When I explained that I was contacted to bring in my leased vehicle for purchase consideration, Ahamad asked whether I was looking to get out of the lease or trade in. Again, I clarified that I was responding to their inquiry -- they contacted me -- with no intention of trading in, only to explore the offer they were supposedly interested in making. He took my VIN and returned a few minutes later with an offer of $27,000 -- a figure well below what CarMax has offered me ($34,000) and far under the remaining lease amount of over $36,000. The offer made absolutely no financial sense and was not even close to covering the payoff. To say this was a waste of time would be an understatement. What was pitched to me as a serious purchase inquiry turned out to be an unprofessional bait-and-switch attempt, with no intention of making a competitive or respectful offer. If this was their best offer, it should have been disclosed before asking me to make a trip to the dealership. As someone who has purchased multiple vehicles from Subaru of Albany in the past, I'm extremely disappointed in the direction the service has taken. This experience was not only misleading but frankly disrespectful of my time and intelligence. If you receive a similar message from this dealership, I highly advise you to think twice before making the drive. read more

What happened to this place.?! Visited a few days ago and I was so disappointed. Used to be great, with very nice and friendly staff, from management to sales people. Now, there is a very shady, car dealership vibe going on. Not the same Albany Subaru that has been a part of the community for so long. No wonder they've been receiving so many bad reviews over the last few months. Strangely enough over the last few days, however, there were quite a few 5-star reviews. Must be generated from fake accounts. These guys can't be trusted. Don't do business here. read more

I met Fiorella through our community, and from the start she stood out as someone incredibly down to earth, artistic, and genuinely caring. When it came time to purchase my Forester Hybrid, working with her was completely hassle free. She made the whole process feel easy and supportive, never pushy. She's a real girls' girl and you can tell she's been at Albany Subaru for a while because she truly knows her stuff and makes you feel like you're in good hands the entire time. I also loved the local store recommendations she shared with me around Albany, and I had so much fun hearing her stories from Peru and about her many pets. I would absolutely recommend Fiorella to my friends and family. She's someone you can trust, someone who listens, and someone who truly cares about the people she helps. read more

If you cannot trust a car dealer to honor an advertised and promised $50 promotion, then I'm pretty sure you might think twice about buying a car from them. Here's the story: I received an (unsolicited) email inviting me to visit Albany Subaru and test drive a 2025 Crosstrek to receive a $50 Visa gift card. I was actually wanting to see the new colors, and looking to buy, so I went. I worked with a nice salesman who showed me a car that I really liked. Over the next several days, I tried unsuccessfully to have Albany Subaru match a price I'd received from another dealer. Ultimately, I purchased my 2025 Subaru from a dealer in the south bay. Weeks passed, and the promised $50 Visa card never materialized. I called and spoke to the salesman, who said he'd check on it, but he never called me back. Finally, I went in to speak to a manager about it, and he contacted someone else, who came and took down the information, saying "it was probably out of his hands," because the company that sends the offers isn't actually Albany Subaru. That sounded lame to me, like "Bait and Switch," which is illegal. Anyway...another week or two have passed, and no one has contacted me, so the time has come to Yelp about it. read more

Lefie, has always been our go to person for our family car needs. We have been her clients since 2017 and 4 cars later! She always provides us with stellar customer service and never puts pressure or rush us just to make a sale. She always takes her time and stays with you through out the whole entire process. She continues to exceed our expectations and always provides outstanding service! When you're her client she continues to look out for your best interest and even if it means she wouldn't get a sale she will she will find someone to work with you like she did for us with our last car purchase. She will treat you like family and go above and beyond. Lefie thank you so much!!! read more

Had an exceptional buying experience at Albany Subaru. My husband and I went to three other dealerships and ultimately decided to purchase a new car (and trade in our old) at Albany Subaru based on their customer service and competitive offer. We worked with their sales representative Ryan, along with their new general manager Jason, and finance manager Gianella. All were super pleasant to work with - professional, knowledgeable, attentive. They informed us of all of our options/add-ons/etc. without pressuring us. My husband and I have only had old cars in the past, so the tech in new cars is pretty foreign to us - Ryan was very thorough and patient with walking us through all of the car features and making sure we were comfortable with everything. We're super appreciative of the quality service at Albany Subaru and highly recommend them! read more

Great customer service and very thorough in explaining their options. Tsewang, Matt and Don were wonderful and patient. Fair prices overall experience- we highly recommend Albany Subaru. read more

Title: Misleading Promises & Unprofessional Experience -- Very Disappointed I bought my car from Subaru Albany on Labor Day 2024. Even though I live in Fremont, I drove all the way there because they had the exact color I wanted. The car itself has no issues at all -- I absolutely love my choice. But the experience with the dealership was unforgettable for all the wrong reasons. During the purchase, the salesperson Ashur promised me a free scooter worth $500 as part of a promotional offer (Labor Day). It's been over a year, and I never received anything. I called many times, visited the dealership twice (a 1‑hour drive each way), and every time they repeated the same line: "You'll get it within the one‑year period." That year passed, and nothing ever came. When I went in person, the staff even asked me to show proof of the offer, but Ashur never provided any written confirmation. He avoided my calls, never followed up, and acted like the offer never existed. I've never seen such irresponsible customer handling. What makes it worse is that I wanted the scooter for my wife -- she doesn't drive, and I thought it would be a nice gift for her. She kept waiting for something that never arrived, and it was frustrating for both of us. On top of that, they added an extra service fee claiming it would reduce my APR, but I still don't understand how that helped me at all. I took time before posting this review because I kept hoping they would honor their promise. They didn't. I genuinely feel cheated, and I'm sharing this so others don't fall for promotional offers that the dealership has no intention of honoring. After this experience, I've decided not to trust any dealership in the USA when it comes to verbal offers -- everything must be in writing read more

I had a very positive experience with both the Sales and Service team. I had a punctured flat tire on my Toyota BZ4X and was driving along San Pablo Ave. when it happened. I notice that the Subaru dealer was still open around 7:30 in the evening and I pulled in to ask for some advise/help, Mirara from the corporate headquarters was so kind. She let me leave my car there overnight so that the next morning I could get it over to the service center for a new tire. The next morning I called service and got an early appointment and had a new tire on my vehicle by 10:30 AM. A very professional and kind team. Thank you, Maggie read more

Este lugar es una mentira completa This place is a complete lie since a few days ago we went with my sister to see a car for both of us we were looking for a car and I recommended Swabaru Albany because I had already been before. When we arrived, Andrew received us from sales. We told him that we wanted to buy 2 cars and he attended us. We looked at the cars that we liked. We went to his office to talk about the prices and we reached an agreement with the prices of the car. Everything was fine so far, but when we went with the finance person. He made us sign some car documents and apparently this finance person added things with the car that we did not know or wanted to do but he only did it without consulting us if we wanted to grab the extra packages for the car. We signed if you know at that time that they were scamming us your name is money afschar of finance. Then a few days later when we wanted to do the paperwork for the payment it turns out that we owe 53,000 dollars for the car when we had only left that the total of the car was 41000 they were stealing more than 13,000 dollars for them when we went to re-calar the manager did not say that it is the bank tax and that was a lie because we had the bank that gave us the loan and they told us that we only owed them 41000 total but in the Subaru it says that we owe 54,000 dollars and apart we had been 72 of payment and then they raised us to 82 if they even warned us that they had increased us 12 more months and when we talked to the manager of the place he told us that he could not do anything to help us because we had signed a contract and he could not do anything to help us so I do not recommend this place at all they are liars who take advantage of working people and the only thing they do is lie about their prices read more

Albany Subaru - Car Dealers Near Me - Albany, California

First time car buyer, last time from Albany Subaru. My husband and I were looking to buy a new vehicle same day because of the situation we are in. They delayed us 4 days. Horrible first time buying experience. After everything they even gave us the wrong spare key to our new car. Please go to Walnut Creek. read more

Dishonest, Time-Wasting, and Disrespectful - Avoid Albany Subaru Albany Subaru was the worst car-buying experience I've ever had. Their bait-and-switch tactics, blatant disregard for their promises, and lack of respect for customers make it clear they do not care about the people they're trying to sell to. I was upfront from the beginning that I was a price-sensitive buyer, shopping for the best out-the-door cost, and I made it clear I had alternate plans to purchase a vehicle elsewhere. Despite that, Albany Subaru wasted hours of my time and left me feeling deceived. Here's my full experience for anyone considering this dealership: I first visited Albany Subaru to test-drive a used 2021 Crosstrek Sport after scheduling an appointment. The car wasn't ready--no gas in the tank, and I waited 40 minutes before we could even begin. We even had to stop to fill up during the test drive. While I decided not to pursue that car a week later I shifted my focus to new 2024 Crosstrek Limited models. That's when Albany Subaru's team became very persistent. They repeatedly assured me they could beat any verified quote by $250. When I eventually found a verified quote of $33,421 from another dealership, their representative Tsewang said his sales manager (Daniel Cabrera) had approved beating that quote. He insisted I come in to get the deal done. Based on his assurances, I changed my plans, picked up my road bike from repairs en route (with no lights or helmet), and took a mix of Ubers and public transit to the dealership over an hour from home. I was prepared to make a purchase that night, especially since I had otherwise made plans to buy from another dealer the next day. When I arrived, Albany Subaru completely wasted my time. After a short test drive, I was subjected to a long, unnecessary presentation about the dealership's history and the "family" I'd supposedly be joining if I bought from them. It was over an hour of selling me on the dealership itself before they finally presented numbers. When they did, the offer was $9,000 higher than the verified quote I'd sent them earlier. On top of that, the APR they offered was over 10% higher than what other dealerships were quoting. Daniel Cabrera claimed there was less than $1,000 of room to negotiate--completely contradicting what Tsewang had told me earlier that day. The entire situation felt predatory, especially since they knew I was stranded with a bike and limited options for returning home. This ordeal wasted over four hours of my time, cost me over $50 in transportation, and caused me to miss out on better deals elsewhere. To make matters worse, the next day, someone from their team called to ask how the meeting went and why I didn't buy. When I shared my frustration, they promised to "make it right" and asked me to hold off on posting a review, assuring me that their general manager, Marie, would reach out to address the situation. I agreed, but no one ever followed up. Instead, their team repeatedly called and texted me in the following days--not to address the situation or fix their mistakes, but to try and sell me a car. Every promise to remedy the issue was empty, and even after I personally reached out to Marie, I received no response. Albany Subaru clearly does not respect their potential customers or value their time. Their poor communication, dishonest tactics, and complete disregard for making things right after the fact make it impossible for me to recommend them to anyone. read more

Albany Subaru - Car Dealers Near Me - Albany, California

We purchased a used car at Albany Subaru. Ahmad was our sales person and he was very helpful. We enjoyed working with him. Our rating would be higher if we were just rating Ahmad. However, we had an unsatisfactory experience with the finance person, Monir Afschar. On the DMV Report of Sale form, he put in a different (higher) number than what we had agreed to for our sales price. After we objected (repeatedly), he changed it to the right amount. We were paying cash and not financing anything, however despite our repeated objections, he put the total cost of the car in the "Amount Financed" section on the Sales contract form. I wrote on the form that we were NOT financing and when I asked for a copy, he gave me a copy that did not include my notation. When I asked for a copy of the Buyer's Guide (with warranty info), he would not give me a copy. He said I could take a photo of it. The form specifically says "I hereby acknowledge receipt of the Buyers Guide at the closing of this sale". I signed underneath, and at the close of the sale he said he couldn't give me a copy. When I asked why, he said that's just the way it is. Our dealings with Monir made us feel very mistrustful of our experience and of this dealer. I assume Monir was doing what he's been directed to do by the dealer. I If I was rating just our experience with him, I would give the lowest rating. read more