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    NAPA Auto Parts - Mechanic's Choice - Old

    NAPA Auto Parts - Mechanic's Choice

    (6 reviews)

    This is for the NAPA auto parts on Vallejo Street. Lani and all the counter guys always take care…read moreof me. Even go out of their way to make sure I'm taken care of. I can't say it enough good things about this place higher quality service and parts and it's often cheaper than the other guys.

    Wish I could give them no stars at all. One is more then they deserve…read more Recently I had some bad luck. Car issues, broke my cell phone, and had my credit card stolen. This NAPA auto parts took full advantage of this. First when I came in to get the parts I needed I was busy trying to keep my 3 year old from trashing the store so the sales man, yes they work off commission got me the most expensive replacement parts. After realizing what happened I went to return the unopened parts only to get push back. Luck for the sales man my credit card had been stolen so he told me without the card there was nothing he could do. I explained that I live in another state where there were no NAPA Auto Part stores and asked what I should do. He actually said keep their parts I was able to get for 1/4 the cost. I had a shop do the work, provide the parts including insurance, and it was still less then what I was charged for just parts. The manager was also not helpful telling me to wait two weeks then she would be able to process a refund without the credit card. Again... I'm from out of state and clearly told them this. Maybe they just don't know how to use their machine, but I have worked in retail and have processed many returns without the credit card. Mind you I had the receipt in hand. No solution offered at all. No help what's soever! On my way out of CA I stopped at another NAPA Auto Parts. They also gave me a hard time. They processed the return and explained they work off commission and their store will now be hit with the return. So NAPA in Napa took advantage of me, lied to me, and gave me really bad service. Receipt shows Rob and Rick. Thanks a hole lot for nothing!

    Area 51 Racing - motorcyclepartsandsupplies - Updated May 2026

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