If u ever go to oriellys walnut creek... Hopefully Kirt will…read morebe ur clerk...WHAT A NICE AND PROFESSIONAL ATTENDANT. He is so nice and knows his stuff. Ty kirt...ur the best! JR: jr.diamonds@yahoo.com

Randall was a huge help with replacing my car battery. He told me different battery options based…read moreon budget/tier. He was knowledgeable, friendly, and made the whole process really easy. He was also quick and efficient with installing the new battery. I really appreciated the great customer service!

They are now closed permanently. I'm told corporate people from Napa showed up out of the blue and…read moreabruptly closed the store without warning. The employees were laid off and kicked to the curb. The employees were really good guys. I'm going to do my best to avoid using Napa whenever possible.

This store has gone to absolute shit since Paul And Jim sold…read moreto corporate. Corporate fired them after the sale and brought a new crew in. The only person left from the old crew is Ted. He is also the only one that knows what he's doing. The new younger staff talks shit about Ted and the other guys all the time. Lost my business. Been shopping here for over 20 years. No more. They don't stock half the oil they used to, they don't stock parts for older cars anymore, the younger crew doesn't know jack fucking shit. Instead of talking shit about Ted, maybe learn from him. Such a shame that such a good auto parts store has gone to complete shit. Monument has my business now.

Joe offered great service was very fast and got me a better price on any of the local distributors…read morecould on a battery My buddy turned me onto this place, who purchased all of his stuff for the park district from here In and out super quick but it's not a retail location. This is a wholesale warehouse. Will return in the future. List price for my battery was $220. Even Amazon and Walmart wanted $175. These guys were only $113. Wow!!! Let's support the mom and pop shops who can still compete with big box prices!!!

People who works here are very knowledgeable and helpful. Prices are great and ample of parking…read moreavailable. Will be coming back here for sure

I purchased a 2026 Subaru TrailSeeker from Diablo Subaru of Walnut Creek in June 2026, along with…read moreSubaru's Equity Shield Optimum Vehicle Protection program. Unfortunately, my experience with the service department today was extremely disappointing. Over the weekend, I noticed that my right rear tire pressure was low. After filling it to the appropriate pressure, I found a nail in the tire. Since I purchased the additional tire protection coverage through Subaru, I drove approximately 35 minutes to Diablo Subaru of Walnut Creek this morning to have the tire repaired. When I arrived, the service advisor asked if I had an appointment. I told him I did not and explained that I simply needed a tire repaired because of a nail. He told me I would need to leave the vehicle and that it would not be ready until approximately 4:00 p.m. I asked if there was any way they could squeeze me in sooner for what should be a relatively straightforward tire repair. He appeared to type something into the computer and again told me 4:00 p.m. I then asked whether I could take the vehicle to another Subaru dealership instead. His response was, "I don't know if you can, but you can go to America's Tire and get it repaired there." I explained that I had purchased Subaru's Equity Shield Optimum Vehicle Protection program and that I wanted the repair handled through the coverage I paid for. I then asked to speak with a manager. I was told the manager was not there. When I asked for the manager's business card or contact information, I was told he did not have one. What made the experience even more frustrating was what happened next. I contacted the Hayward Subaru service department and explained the exact same situation, including that I have Subaru's Equity Shield Optimum Vehicle Protection. Their service advisor immediately looked up my information, confirmed that they could handle the repair and file the claim through the protection program, and told me they could repair my tire in approximately 30 minutes. The difference in customer service was significant. I understand that service departments get busy and that customers without appointments may sometimes have to wait. My issue is not simply that Diablo Subaru could not immediately repair the tire. My concern is the lack of effort, knowledge, and assistance I received, especially considering I purchased both my vehicle and the additional protection plan from this dealership only a few months ago. At minimum, I would expect a Subaru service advisor to know how the protection program works, verify my coverage, explain my options, or help direct me to another Subaru retailer that could process the claim. Instead, I was essentially told to leave the vehicle until 4:00 p.m. or go somewhere else, without even confirming whether my coverage could be used elsewhere. Hayward Subaru was able to provide in a brief phone call the level of assistance I expected from the dealership where I actually purchased the vehicle and protection plan. This was a disappointing first impression of Diablo Subaru of Walnut Creek's service department and has made me seriously reconsider bringing my TrailSeeker here for future service.

Marcos in service goes above and beyond, he is really easy to work with…read more He keeps you informed step by step of what's going on with your car. Excellent customer service.

Had a great experience. I would highly recommend. Communication and service were great. I will be…read moretaking my Mercedes here to be serviced in the future.

i towed it in after 2 weeks and different estimates i towered it out!! a different story on each…read morevisit to check my car and different numbers!! thanks but no thanks an estimate given must be respected not here! i am done ! we are seniors but not stupid !!

I was told by Steven a service advisor. They do not want my business. My 2008 Range Rover is too…read moreold and the mechanics that worked on my year have retired. That was the lamest reason for not servicing a vehicle made by your company. I'm appalled you as a representative of Landrover would turn down service on an older model. That doesn't even sound right. He also stated, they do have a few older models, but they're loyal customers so he allows there vehicles to be serviced there. I've never heard of a business that built something, refused to service it.

Bedside manner, work quality and customer service and satisfaction is no longer considered, and is…read morecertainly not improving. Don't go to this one or the San Jose site. Same automotive technicians and no oversight for expensive repairs.

Beautiful sheepskin. Perfect fit. In fact, I'm going to order another one for the driver's seat.read more

Another new car and another cover. Mister Kim continues to do outstanding work. My interior color…read morewas odd, and he helped pick the perfect color. We had to wait for the special orders to be made, but then he installs them expertly, and as always offered to adjust the seats in a couple weeks once they have settled in. This is the place to come to for seat covers, that is all I can say about that.

I've owned 5 Chrysler vehicles and love the brand. Took my Ram Truck in for an oil and tire…read morerotation. Work was completed in a timely manner. There was a misunderstanding over a 30k mile service maintenance recommendation. The issue was raised with the Group Manager who quickly called and corrected the issue. Mistakes can happen in business, it's how you handle them is what counts. My trust and confidence is restored and will be coming back for my vehicle service.

I spoke with Quinton on the phone and then we visited the lot and dealt with John…read more Clean lot. Friendly interactions. The vehicle we were looking for wasn't here. Visiting a lot of dealerships lately, even though we didn't do business with them this is one of the better ones.

I've been bringing my 2020 4Runner to Toyota Walnut Creek since 2021, and overall, I've always had…read morea great experience with the service department. The advisors are consistently friendly, thorough, and informative. I appreciate that they don't pressure me into additional services--they explain what's recommended and let me make the decision. There was one experience out of all my visits where I was charged for a headlight and wiper replacement, but the work wasn't actually completed. My headlight still wasn't working when I picked up the vehicle, and the right wiper hadn't been replaced. I ended up having my boyfriend take care of both, but Toyota Walnut Creek apologized and issued me a refund, which I appreciated. That was the one exception, and my most recent maintenance visit was back to the exceptional service I've come to expect. They are definitely pricier than some other options I've seen, but I'm loyal because I trust their service, appreciate the transparency, and have consistently had good experiences over the years. I'll continue bringing my 4Runner here. I've been bringing my 2020 4Runner to Toyota Walnut Creek since 2021, and overall, I've always had a great experience with the service department. The advisors are consistently friendly, thorough, and informative. I appreciate that they don't pressure me into additional services--they explain what's recommended and let me make the decision. There was one experience out of all my visits where I was charged for a headlight and wiper replacement, but the work wasn't actually completed. My headlight still wasn't working when I picked up the vehicle, and the right wiper hadn't been replaced. I ended up having my boyfriend take care of both, but Toyota Walnut Creek apologized and issued me a refund, which I appreciated. That was the one exception, and my most recent maintenance visit was back to the exceptional service I've come to expect. They are definitely pricier than some other options I've seen, but I'm loyal because I trust their service, appreciate the transparency, and have consistently had good experiences over the years. I'll continue bringing my 4Runner here.

After getting email notification, I came here to pick up an online order. Parked in their lot and…read moreasked the service valets where the parts department was located and they directed me to the doorway. At the department, the clerk greeted me and I said I was to pick up an order. He asked for my name and went to retrieved my order. He returned and confirmed my address, handed me my order and I was on my way. Easy ordering process, order confirmation, pick up notification and pick up process at the dealer.

I have never met a service advisor like Tim Wong! Honestly…read morein a world that is sorely lacking in service, he is a refreshing reminder that it is still to be found! He makes everything so smooth and easy! I never have had an experience that isn't trouble free and easy and always served with a perfect smile! Love this guy! Porsche Walnut Creek is so lucky to have him!

Tire and Wheel Warranty…read more When I arrived to pick up my 2026 911 Carrera, the finance manager spoke to me about purchasing the tire and wheel warranty package. He mentioned that it was the only warranty package that must be purchased before leaving the dealership. I can understand why. About four months after taking delivery of my car, the left rear tire kept losing air, very slowly. I searched for a puncture, but could not find one. At five months, I got curb rash on my right front wheel...ugh. Caner had contacted me for a six-month follow-up, and I mentioned both issues. It was during that conversation that he asked if I'd like a service tech to contact me. That is when I spoke to Tim Wong over the phone. We made an appointment for the very next day, and I drove to the dealership. After filling out some paperwork, Tim let me know that my warranty included a loaner car, and he offered me a new Macan. While in the waiting room, I heard the receptionist offer local customers Uber service to their homes and back. I dropped off my 911 on Thursday, and it was ready for pickup on the following Tuesday. I mentioned to Tim that I had an appointment on Monday, so he kindly arranged my pickup for the following day. The man who serviced my car, Bowdoin, sent me a video of the car's inspection via Tim's email. He was very thorough and friendly in his assessment. Caner was off that day, so he arranged for Hart to go over some of the PCM questions I had. He answered both and was engaging, friendly, and professional. My left rear tire had a nail, which caused a slow leak. The tire was replaced. The curb rash on my right front rim was fixed as well. I've come to realize that a brand is only as good as the people who represent that brand. So many of my friends have said, "Yeah, they should do that since it's a Porsche and the amount you have to pay for them!" In theory, that makes sense. Yet I've had horrible encounters at Porsche Fremont, and it is the same ownership as Walnut Creek Porsche, Fletcher Jones. Two opposed levels of service. My friend, who has owned 14 911s, has his cars serviced at Monterey Porsche, and his stories are horrible. This is not just Porsche, but any brand, Sony, Canon, etc. These are the individuals I have encountered at Walnut Creek Porsche, and I could not be more pleased with the levels of service I have received. Tim Wong Hart Benson Caner Nisanoglu Kasia Ksarzynski Bowdoin I've always contended that the leadership of any organization is reflected in the staff. My compliments to the manager of Walnut Creek Porsche. Thank you.