They are now closed permanently. I'm told corporate people from Napa showed up out of the blue and…read moreabruptly closed the store without warning. The employees were laid off and kicked to the curb. The employees were really good guys. I'm going to do my best to avoid using Napa whenever possible.

This store has gone to absolute shit since Paul And Jim sold…read moreto corporate. Corporate fired them after the sale and brought a new crew in. The only person left from the old crew is Ted. He is also the only one that knows what he's doing. The new younger staff talks shit about Ted and the other guys all the time. Lost my business. Been shopping here for over 20 years. No more. They don't stock half the oil they used to, they don't stock parts for older cars anymore, the younger crew doesn't know jack fucking shit. Instead of talking shit about Ted, maybe learn from him. Such a shame that such a good auto parts store has gone to complete shit. Monument has my business now.

Joe offered great service was very fast and got me a better price on any of the local distributors…read morecould on a battery My buddy turned me onto this place, who purchased all of his stuff for the park district from here In and out super quick but it's not a retail location. This is a wholesale warehouse. Will return in the future. List price for my battery was $220. Even Amazon and Walmart wanted $175. These guys were only $113. Wow!!! Let's support the mom and pop shops who can still compete with big box prices!!!

People who works here are very knowledgeable and helpful. Prices are great and ample of parking…read moreavailable. Will be coming back here for sure

On February 25, 2026 I, a female, took my 2020 Subaru Outback here for what was certain a faulty…read morethermo control valve. This is a known defect so the repair was under warranty. My car was due for a filter/oil change which I've had done there before when there is a special. I downloaded a $99 coupon from Subaru website and Marcos said they would, of course, honor it. At the same time, I knew my rear brakes needed replacing. I recently was told by a trusted mechanic that they were down to 5mm and I could go a bit longer. Subaru told me they were 2 or 3 mm and needed replacing. I was quoted ~$675. After some logic reasoning I said to go ahead. The day before I was to pick up the Marcos called me and said the rotors needed grinding. I was already worried they would find something to pin extra fees on so I said no to the rotors. He did not say or confirm if I still wanted the brakes done. I only said no to the rotors and the extra $$. When I picked up the car the next day, they hadn't done the brakes and he hadn't honored the $99 oil/filter coupon! I contacted S.O.A. (Subaru of America) and was given a ticket #. I was contacted by a Rep from S.O.A. and explained my frustration. He told me to call Kevin Parker at Diablo Subaru and he'd address my grievances. I left KP two VMM and let SOA know I KP hadn't returned my calls. On my third attempt I was put directly through to KP. He apologized for the lack of communication, and offered to refund me full fee for the oil/filter change, $152.00 I was only requesting the difference. He said it would take a few days to show up on my Visa, and if I hadn't received it within a week to call him back. I waited two weeks without a refund, left him a VM, and left him another VM last week. No response. I reached out to my S.O.A. Rep and he was suppose to f/u with KP. IF YOU WANT NON-GENDER BIASED (Just my inner voice as a female) SERVICE, IF YOU WANT EVERYTHING COMMUNICATED TO YOU UP FRONT, IF YOU WANT TRANSPARENCY, IF YOU STILL BELIEVE CUSTOMER SERVICE IS IMPORTANT, IF YOU LIKE TO HAVE YOUR ISSUES RESOLVED IN A PROFESSIONAL TIMELY MANNER..... DO NOT TAKE YOUR VEHICLE TO BE SERVICED AT DIABLO SUBARU.

Marcos in service goes above and beyond, he is really easy to work with…read more He keeps you informed step by step of what's going on with your car. Excellent customer service.

Had a great experience. I would highly recommend. Communication and service were great. I will be…read moretaking my Mercedes here to be serviced in the future.

i towed it in after 2 weeks and different estimates i towered it out!! a different story on each…read morevisit to check my car and different numbers!! thanks but no thanks an estimate given must be respected not here! i am done ! we are seniors but not stupid !!

Service here has always been excellent for me, and one at least one occasion they've really gone…read moreout of their way to make me a satisfied customer. Last year there was a recall on my Land Rover's windshield due to potential water ingress. I called to have service done, but the parts were backordered. A few months later, a significant amount of water leaked into the cabin through the windshield, damaging some of the electronics. The service team saw in their notes that I had tried to address the recall, but couldn't because of the parts backorder. Long story short, Land Rover wouldn't cover the damages, but Cole European covered everything (several thousands of dollars). They told me they just wanted to do the right thing. I was incredibly impressed and thankful to the service team.

I was told by Steven a service advisor. They do not want my business. My 2008 Range Rover is too…read moreold and the mechanics that worked on my year have retired. That was the lamest reason for not servicing a vehicle made by your company. I'm appalled you as a representative of Landrover would turn down service on an older model. That doesn't even sound right. He also stated, they do have a few older models, but they're loyal customers so he allows there vehicles to be serviced there. I've never heard of a business that built something, refused to service it.

Beautiful sheepskin. Perfect fit. In fact, I'm going to order another one for the driver's seat.read more

Another new car and another cover. Mister Kim continues to do outstanding work. My interior color…read morewas odd, and he helped pick the perfect color. We had to wait for the special orders to be made, but then he installs them expertly, and as always offered to adjust the seats in a couple weeks once they have settled in. This is the place to come to for seat covers, that is all I can say about that.

I've owned 5 Chrysler vehicles and love the brand. Took my Ram Truck in for an oil and tire…read morerotation. Work was completed in a timely manner. There was a misunderstanding over a 30k mile service maintenance recommendation. The issue was raised with the Group Manager who quickly called and corrected the issue. Mistakes can happen in business, it's how you handle them is what counts. My trust and confidence is restored and will be coming back for my vehicle service.

I spoke with Quinton on the phone and then we visited the lot and dealt with John…read more Clean lot. Friendly interactions. The vehicle we were looking for wasn't here. Visiting a lot of dealerships lately, even though we didn't do business with them this is one of the better ones.

After getting email notification, I came here to pick up an online order. Parked in their lot and…read moreasked the service valets where the parts department was located and they directed me to the doorway. At the department, the clerk greeted me and I said I was to pick up an order. He asked for my name and went to retrieved my order. He returned and confirmed my address, handed me my order and I was on my way. Easy ordering process, order confirmation, pick up notification and pick up process at the dealer.

This review is specifically for service advisor Johnny Greenblat. I brought my vehicle in for a…read morediagnostic and repairs and it was a complicated situation involving insurance. He kept me well informed and was always available to answer my questions and address my concerns. Johnny is one of the most approachable, patient, and responsive service advisors I have ever worked with. Even when unexpected issues arose, as they often do when dealing with insurance, he handled everything with positivity and a clear commitment to finding the best possible outcome. He took the time to ensure I felt supported and confident in the decisions being made. This level of care made a stressful situation much easier to navigate. Some things I appreciate about Toyota Walnut Creek: the service department is open until 10 PM (great for someone like me who might not be able to head over until after 6 PM). There are rentals available and it is very seamless to get a loaner on-site at pretty decent rates.