I can never say enough how great this whole crew is. Thank you Steven for being available even when I arrived 15 min early and recommending some work I'd overlooked. Really appreciated that sir. Of course as always Tim and Susie.... Without all you guys I'd be lost. Great kind people, great prices and work you never have to worry about getting done professionally. Luv y'all over there at pro cycles read more

Arlen Ness Motorcycles - Motorcycle Dealers Near Me - Dublin, California

It has been quite a few years since I was last there, but what a great experience. Arlen was there and he showed me his museum collection. When I told him that I had never ridden a Harley (Jax bikes only), he threw me the keys to his own, gave me a helmet and said go enjoy yourself! My God, what a gift! Arlen is gone now, but I will tell this story again and again. It was one of the cooler experiences in my life. Cory and Zach, your father/grandfather was motorcycle & California royalty and I am sure that you are very proud. read more

The Greatest Place On Earth I can visit everyday and find something new. The employees are always very friendly and helpful. read more

This review is long overdue, I actually came here a few months ago to buy some riding gear, I got a great price for a AGV helmet. They also have a huge selection on riding gear and helmets and motorcycles . I picked up a paid of gloves and riding boots. The rep Jim has been super helpful with finding my size. Just wanted to say that he helped me out alot when I was there. A very straight forward guy that will give you his honest opinion and you can take it how you will. A very genuine person. Today I dropped off my bike for service and he was very informative, he did not try to upsell me with services I did not need. He's knowledgeable and will guide you through everything from start to finish. I will most definitely be back for either riding gear or service thanks to Jim. I wanted to mention that they have an upstairs showroom with a bunch of dope ass bikes so if you're ever in the area you should check em out! read more

Arlen Ness Motorcycles - Motorcycle Dealers Near Me - Dublin, California

Tried to visit them last Sat doors were closed and bottom floor was empty? Are you online only?? Please update your hours as I lost my day traveling out there to find it shuttered. read more

Such a cool place to stop by and check out, Arlen Ness was known for his custom Harley Davidson's and parts. I did see bikes for sale "none of which were Harleys" but it is still a very neat place to stop by and pay a visit if you are in the. Dublin area. read more

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These guys are awesome! Zach, Austin and Nik hooked me up on a hard to find size pair of rims for my 06 Street Glide. Coulda blew me off or fanged me, but instead dug in the back and found/gave me a sweet deal. Respect that, I will definitely be back and I definitely recommend seeing them first. read more

Arlen Ness Motorcycles - 18" Glides - Motorcycle Dealers Near Me - Dublin, California

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I think of Arlen Ness Motorcycles more of a museum than an actual dealership. They've got interesting looking bikes and doodads to purchase. Don't get me wrong, they're an Indian Dealership but heck they're probably more than that. Our visit was short yet exciting. There were so many bikes left, right, and up! Definitely a place to stop by if you're in the area. read more

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Jim who helped with service of my triumph was awesome. He was great with communication and a pleasure to work with. He kept me regularly informed on updates and expectations with my service. Highly recommended! read more

To Kelly Quinn, I have received the part earlier than promised. Thank you very much. Excellent customer service, Excellent communication regarding delays and when item would be shipped. Especially during COVID times where parts and materials are delayed. Very happy, Thank you again!!! read more

Arlen Ness Motorcycles - Motorcycle Dealers Near Me - Dublin, California

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I would stay away from this business as the representatives / Owners are not to be trusted because they say things that later be changed or will ghost you and it is pretty frustrating. They should be ashamed for treating customers like this. I bought a motorcycle with back dues and i was not notified about it. They said they will help me out with some accessories for it and after calls and texts only crickets.... read more

I came into the parts department needing a exchange for a air cleaner I purchased online and the guy the desk was super helpful. Good customer service and super helpful I've since returned due to my breather bolts snapping because I didn't use locktite and I kept torquing on them. The same guy that got me my parts previously also helped me again and had me back on the road again in no time. 5 star customer service and 5 star parts. read more

Not 1 person gave us any attention. We walked around the store and litterly not a single person looked up and said a word to us, we walked out. Never going here again!!!!! read more

I'm glad that Jer and I finally found time to visit Arlen Ness Motorcycles! This was an unexpected trip, but it was one of those "things to do when you're in the area". I first learned about Arlen Ness from the Discovery Channel's Biker Build Off (Father vs. Son episode) and I was excited when I learned that they were a Bay Area shop and local builders. As a kid, I always wanted to ride a motorcycle. So today's visit took me back and I was stoked to see Arlen's museum that was filled his personal collection of custom bikes, trophies, and accomplishments. Natural Height: I found my bike! Its called the Hammer! (see my photos). The price tag: $67,000. I guess my Mercedes can wait. I really love this bike! I took a seat and grabbed onto the handle bar. Nice! I swung the front tire and sat back for awhile to get into the zone. Sweet! I thought about my savings account and all the monthly payments ahead. Doable in time of course! I'll be returning to follow up on the bike. Its going to be a challenge, but I really want it - I gotta plan for it. This is perfect place to share with outside visitors that are riders and fans of the custom bike world. I know a few friends and relatives that will enjoy and appreciate this place. FYI - Arlen and Cory are normally at the shop Mon-Fri. We didn't get a chance to see them. Although, Jer and I met Arlen's granddaughter and she's going to be building her own bike soon! That's so cool! read more

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============== RJR - ISSUE #12 ============== "WE HAVE SEEN IMITATORS...AND WE HAVE SEEN DUPLICATORS..." ARLEN NESS is without question...one of the true originators...being among the best-known legendary motorcycle customizers in world. Arlen and his family's motorcycle empire is proudly based right here in the backyard of the BAY AREA! The Arlen Ness Motorcycle Company deserves are respects and appreciation of true American Art born on two wheels...SET FREE... And today...My cousin Walt and I had the pleasure of visiting Arlen Ness's World Headquarters in Dublin, CA. to admire an American Icon and his custom creations. (Check out my photos on the company profile!) This location was established in March 2003 housing a 68,000 square foot facility that features - a Museum of Arlen's revered collection of masterpiece custom creations, a sales showroom, parts department, apparel store, and production area for current and future builds. Walking onto location unannounced...we found that the staff was very friendly and an invited us to feel free to walk around the showroom floors and to make sure we made are way upstairs to check out Arlen's personal collection and museum. They had no problems in allowing flash photography as we strolled around. And on the main showroom floor they encouraged us to go ahead and sit on any of bikes - and to try them on for size - choose the one for you! (But if it had a SOLD sign on it or was part of the museum collection - it was off limits, which is completely understandable) ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Of course, like my cousin Walt...we find just the right bike...And as it turns out, mine was an American Iron Horse...2007 Slammer...(check out the photo in my profile)...this thing was ...absolutely gorgeous...a sleek sporty low-liner...with an aggressive stance...which is just my style...my style indeed...and I want it... It's got a 111 inch cubic inch engine with a powder-coated diamond cut finish, 6-speed transmission, adjustable air-ride suspension, and Lone Star III wheels. What also got me was the color combination of frame and graphics. It was black cherry candy with pearl white graphics, and silver skulls which were faded down to the color frame. Hmmm...new luxury SUV?...or a Low-Liner Bike? Such temptation...a choice must be made... ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ We did not get to meet the legendary Arlen Ness himself this past weekend, a missed opportunity...But we did have the pleasure of meet his grand daughter who made us feel welcome... "Chica you ROCK! By the way, thanks for the thought of helping us score free movie tickets - we did enjoy our movie that day...And we do look forward to you building your first bike soon!" Thank you for letting us feel at home Arlen Ness Motorcycles! Hope we'll see you again soon... (CHECK OUT MY UPLOADED PHOTOS) *SPECIAL BONUS FEATURE* - Feel free to ask any of the sales people if they can give you a tour of the facility. - Arlen Ness himself works five days a week...so like all of us...the man enjoys his weekends! *VIDEO FEATURE* - Arlen Ness Motorcycles http://www.youtube.com/v/UQzuCx_LRkU read more

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It's no longer the Icon of motorcycle perfection, ever since Arlen passed his legacy has been reduced to little more than a storage facility for basic motorcycles you can get anywhere. Very disappointed. read more

Could not be happier with my experience. First, I walked in to the store to shop for Indian Scout Bobber or Sixty and there was no manager available to talk to, I was asked to wait. I thought: "Alright, seems like there is not much interest. No biggie, probably will walk out as soon as I walked in". And then Danny came over. Oh boy, did he make my day. This is my first ever motorcycle and I felt absolutely welcome there. Danny and Steven walked me through everything I had to know and what bike to chose. Danny gave me an excellent deal to completely remove all my doubts about what bike to buy. No tricks, no BS, no attempts to upsale what you don't need, etc. He also helped with best finance and insurance I could get. I just couldn't resist and walked out a proud owner of Indian Scout Bobber. As a bonus, I got a tour of the place and had an honor to meet Mr. Arlen Ness himself. This place is as awesome as it gets, I totally had the best motorcycle purchase experience that I could hope for. That's aside of the joy of the new Scout Bobber. Thank you Danny and Steven! read more

Now called Pro Cycles. Very friendly staff. The technicians expertly diagnosed and repaired my Victory, and even cleaned and polished it. Strongly recommend. read more

Definitely a place to check out... friendly staff and the second floor is a mini museum of Ness customs. read more

Arlen Ness Motorcycles - Motorcycle Dealers Near Me - Dublin, California

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Battery was on it's last legs. Bike didn't even start. Had to get it towed to Arlen Ness. I did not want to deal with Tracy Motorsports any longer. Thank God it was not anything more serious. This place gets busy during the riding season, so plan ahead if getting routine maintenance done. Despite the 4 week wait list, Susie and John squeezed me in between jobs for the battery change. Thank you so much! I will be bringing my bike back in the future! read more

Arlen Ness Motorcycles - Arlen Ness Motorcycle Museum - Motorcycle Dealers Near Me - Dublin, California

So glad we came here! Met with Zach Ness, he is so nice! We got a special tour which was so cool! Got to go to the museum upstairs as well. My husband was in heaven! Love the Dublin area as well. Such a pretty town read more

I have always liked this dealership & showroom. When I had my Harley, I would visit often. The upstairs custom motorcycle & vintage display always amazes me & others. I used to work close by, in San Ramon, & sometimes, would stop by before heading home. I recommend to any motorcycle rider! read more

After getting thrown off my motorcycle by some idiot driver who slammed into me while I was commuting on Hwy 242. Thank goodness for the witnesses- because the other guy was 100% at fault and now I get to choose my repair facility. You couldn't believe my excitement when I found out that I could take my bike to Arlen Ness. Needless to say the Service Manager Susie Stanton was knowledgeable and extremely thorough . She kept in constant communication with me and detected every scratch that was relative to the accident. Because I had a few after market parts including a Hacker/ripper exhaust system that by the way wasn't originally mounted properly because I needed a rear bracket that i just never got around to getting and aftermarket mirrors. In a nut shell Susie's relationships with all of the Insurance adjusters made getting the claim approved and the estimate paid on the spot- This was truly AWESOME because ordinarily you have to haggle and determine if anything is considered pre-existing- But At Arlen Ness Susie is regarded highly reputable and the insurance adjusters pay the estimates based off of their reputations. My bike was repaired superbly and since I was there for the repairs Susie offered me discounts if I wanted a 20K mile maintenance tune up. Of course i said YES. Then because the exhaust got damaged in the accident- the issue came up that it was missing the rear bracket and that installing the exhaust was going to be a issue- You'll never believe this -but Susie referred this issue to Arlen Ness's personal builder by the name of Wayne- for 1 hr labor charge Wayne built me a custom rear bracket and spacer then mounted my exhaust so professionally that anywhere this would have cost me more than $500. And Wayne powder coated the new bracket and spacer along with my rear license plate holder so all the parts would match my matte black motorcycle- this paint alone would have also cost a minimum of $500 - and it cost a total of $115. Now the last amazing thing- I have a 2014 Victory highball with 23K miles and the engine and cylinder head grooves were faded and oxidized from the sun and heat over the years- Well when I went to pick up my bike up I literally didn't even recognize it because the bike was cleaned like showroom quality- The engine and cylinder head groves were beautifully cleaned and in showroom condition. I was amazed to how they were able to do this. I asked and they said they used a spray called "Pig Spit" and this came free of charge. If you ever need service I recommend Arlen Ness- Truly they are top notch and they are serious about 100% customer satisfaction and live by there reputation!! Thank You so Much Susie and Wayne and Arlen Ness... Customer: Bill Cooper read more

Always had the best service at Arlen Ness. So much that when we decided to trade in our Harley for the then new, Indian Roadmaster, we went to Arlen Ness. They have always been amazing with customer service and their service department was always on point. Today, we regret purchasing our Indian, we found out Arlen Ness Service Dept is no longer open on Saturdays. For the average working person, that is not convenient. Time to trade in the Indian. We don't have time to ride to Auburn or Fresno, to have the bike serviced. It's a shame, up until today, I have always referred people to Arlen Ness when purchasing a new Indian or Victory. read more

I bought a brand spankin new 2017 Indian Scout 60. Absolutely love it. But it was because of Doug and his personality that sold me on this place. You see, I went to test ride the (used) 1200 Sportster and Dyna. I honestly knew nothing on the Indian bikes. But he pumped me up. I could've dropped $4k more on a used Dyna with 7,000 miles, or could've walked out with a 1200 Sportster for $5k. All in all I felt like I could trust him. So I came back and test rode the Scout. Done deal. No regret. Steven and Jake are great guys too. Good customer service and that's why Livermore Harley didn't capitalize on me. They sucked. I went in there ready to buy a Harley, but dull personalities will turn me away. Be personable and people will like you. So that's my wrap with Arlen Ness. I will go to them for whatever I need. Thank you. read more

This would have been a five star review if I based it off the showroom floor and the sales associates. Unfortunately, my perspective of this place is now reflective of my ordeal with their service dept and store manager. I bought my motorcycle through them and six days later I was rear ended. I called the shop right away and let them know I have the insurance information and I'm sending the bike there way to begin an inspection/estimate on getting the bike fixed. They said okay and they'd be ready for it. After the bike was delivered, I received a call from my sales associate that sold me my bike that he saw it and wanted to check on me. He then requested the service dept to try and get a jump start on this. I called a few days later and there was no schedule on their books and the next appointment wasn't for another week on a Monday. That's fine. They didn't see it, they didn't have it on their books, no big deal, it is now. I'll wait. I didn't hear from them until end of Wednesday that they started the inspection and would have something for me the next day. Okay. I get it. Upon reviewing the estimate I got there was no mention of the tire or rim that was damaged in the accident. I pointed this out over the phone and I then got an updated quote. I had to ask myself, "Their tech really didn't see the bald spots and scratches on the rim?" Okay, whatever. It happens. Let's just move forward. I get an updated quote that puts the bike right at totaled with the insurance company. They said they could still do the repairs. How the next question came up, I don't recall, but I had to ask, just in case cause you never know: "The frame and engine are good though?" "The bike isn't in a riding condition so we can't check." You want me to sign off on a $9,000 check to "repair a bike" that you haven't even checked the frame or engine for? Haven't checked the two major elements that need to be inspected after an accident or crash? I finally reached out to the Store Manager and was greeted with doubt and attitude. The conversation in a nutshell: "Well I'm not familiar with the situation so I don't know what to tell you" he said this at least three times and I had to respond every time with "I know... that's why I'm talking to you now" You know what sent me over the edge? "Sounds like you're just upset cause it's taken longer than expected." "No sir, I'm a very patient individual, I know time isn't what we want it to be. What upsets me is your service dept failed to do a proper inspection of the motorcycle I brought in." They almost got away with getting a $9,000 job that could have left me with a "repaired bike" with a bent frame and engine. We then argued over what I was told and what they are expected to do. I never heard from him again after he said he'd look into it. I called my insurance, told them to pull the bike from the shop and be done with them. The bike was a total loss due to the bent swing arm. Good catch, Arlen Ness service dept. Beautiful motorcycles, friendly sales team. I have nothing nice to say after that. read more

Pure, unadulterated, biker art. Arlen Ness and Kassabians.... my 2 favorite places in the Bay. So close you can visit both in the same day and have a lady boner this big {----------------------------------------------------------------------------------} read more

AWESOME! This place is any biker's dream come true. The Bikes here are beyond gorgeous....artwork at it's best. *Drool drool drool* I can't comment any further then what everyone else here has mentioned. What was really neat is upstairs in their Museum area they had tables set up for what looked like a small wedding reception. It's a small area but really a perfect place to throw a party for anyone who loves bikes. It looked like a party for 20 or so. Staff is friendly and helpful and they don't get weird when you touch and sit on some of the bikes. Way cool! read more

I ordered the wrong year model part for my Harley. I have sent 3 emails and left 3 messages to help with an exchange. No contact from them. I spent $173 and get nothing from them. I do not recommend and will never buy another product from them. read more

This is a pretty large museum of Arlen Ness bikes, Indian, and Victory. There is a lot of things to see and a lot of history. Now although hubby is a Harley man they do have great parts and accessories for Harley Davidson motorcycles as well. They do sell bikes here as well as clothing and other items. Great place to check out and great staff as well. read more

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My brother Jimmy and I took a drive to check out the custom bikes here. Very cool bikes upstairs. Spent hours just admiring everything in this motorcycle shop. Even got to say Hi to Arlen Ness. read more

Arlen Ness Motorcycles - I bought a cool t-shirt here. This is a picture of the back of it. - Motorcycle Dealers Near Me - Dublin, California

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Are you SERIOUS? I am really the first one to review Arlen Ness' Dublin motorcycle extravaganza and freak show? Ok, so it's a custom motorcyle dealership/museum fusion thing, but close enough. This place is AWESOME and you need to make sure that you go for their annual Summer Celebration. I think it might be in August. Not only can you see some really cool production bikes. They've got less expensive bikes that folks have traded in to them, and you can trade yours in there if you want to upgrade. But their crowning glory is the custom motorcycle museum that must have somewhere around 100 different custom motorcycles. There are so many different kinds - and they were ALL made by Arlen Ness. Who's Arlen Ness, you might ask? Oh, he's only one of the premier custom motorcycle gurus and has been for something like 40 YEARS! He could probably make the perfect custom chopper for an 87 year old grandma with a need for speed, if you asked him to. And if you go there, check out the articles on the wall and look at that white haired guy. That's Arlen and there's a good chance you'll see him strolling around the showroom floor. His son Cory might be hanging around to. If you're looking to buy one of these biker beauties, Bill Byler is probably still the guy to talk to. I hope he's still there. He's great. So get off your lazy butt and check this place out, even if it's just for fun on a Sunday afternoon. read more

Crazy Bernie is a huge fan of everything Arlen Ness creates. When it's time for a new Crazy Bernie bike I always drive up to their place. In my opinion Arlen is the brightest bike designer alive. read more

I could wander around this place for HOURS! I just love all the cool stuff they have for the Victory. I am based out of LA but always stop in when we head up to SF. Andrea who handles all the apparel is so AMAZING! If you have seen it on line and don't see it in the show room she will cheerfully hunt it down for you. The showroom and the museum upstairs are drool worthy! If you are every passing by or passing through you should stop in and take a look around. If you are lucky enough to live close by they are THE place to buy your new or used Victory! read more

Thank you for getting me the right bike for me. I was advise by a friend to contact Arnie and I did. Honesty goes along way for me. Very satisfied with the whole transaction from start to finish. I even got a picture taken with the Master builder and Icon Arlen Ness himself. Again! Thank You!! read more

Arlen Ness Motorcycles - Motorcycle Dealers Near Me - Dublin, California

This review is based on my customer service experience (or lack of) for my online order. Long story short: UPS tracking indicated that they had not received my item for delivery, so I called UPS and they confirmed that the merchant hadn't sent the item out. I called the number on the Arlen Ness website during business hours, was transferred to the parts department. No one answered so I left a detailed message, but never received a call back. 2 days later, I sent an email inquiry via the online form under "Contact Us" and never received a response. I ended up receiving my package outside of the "3-5 business day" shipping window, despite living on the other side of the bay, which I found odd. Shipping was free so not a big deal. But why post a contact number and form for contacting you guys if you aren't going to respond? Based on the other reviews, it sounds like Arlen Ness has excellent customer service, especially in the showroom, so maybe this was an isolated incident. read more

Great service!!!! I bought a 1200 Indian Scout. Great times! I love the bike and the staff know their stuff. read more

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Not four but 5 stars for Andrea the apparel guru of Arlen Ness. Her personal and engaging "hanger side" manner fills one with confidence that she not only understands but enjoys providing solutions. I'm not proud of seeing my surroundings through critical eyes and yet it makes truly great people shine brighter. Although my girlfriend and I are over six hours away from this facility, Andrea has taken our fondness and high regard for one of the industries best and hottest manufactures of after market badassery, and turned it into full blown customer satisfaction and loyalty. The reason for only four stars is because of a small issue at the parts counter. We were told a particular Arlen Ness part would work on a 2014 model that proved to be incorrect. Go and see this incredible museum/ dealership and give Andrea a chance to dazzle you. read more

My two boy's and I went to Arlen Ness today 10-26-2013 looking to buy a Harley. The salesman's were no where to be seen at all. We saw only 4 customers in the store. I asked the FAT GUY in parts I, need help and the FAT GUY said oh...OK. We were in the store for about 25 min. So we left and came home. I did have $18.500 cash in my pocket! Maybe I should of had a leather G-string on! I was looking for a FAT BOY HARLEY, but not the FAT BOY IN PARTS! IS IT ME?...OR HAS THIS STORE GONE TO HELL? read more

I ordered the Tearchop mirrors for my brand new Shadow Phantom and they're sick! I made a little error, called customer service, and they went above and beyond to help me fix a problem that I created myself. Exceptional. read more