Best service. They are super polite, willing to help, very educational and kind…read more I've been to this location about three or four times and any time I've had a problem whoever is at the desk has always been willing to help and support me. Honestly, the workers here should be provided with tips because they are doing sometimes a mechanic's job. They aren't pushy about buying products rather trying to make sure that the problem is fixed and I really appreciate that. Kudos to you all

Will is the actual GOAT!!! He jump started our car in a DIRE time of need (in the pouring rain, on…read moreNew Year's Eve, in the parking lot of 99 ranch) and was such a kind soul. I would absolutely buy anything and everything from this location, they're incredible and truly saved our night!!

After running all our errands this morning we parked our car in-front of my parents house all ready…read moreto go to the reunion. We started the car and all was well, then we forgot something in the house and turned the engine off and when we went to restart it the engine wouldn't start. Oh no!!!! Well we didn't want to be late so we took a different car. Thankfully we had 3 cars to choose from. Later that afternoon we went back home to tackle the car that wouldn't start. We packed all of our belongings for our trip home and went to start our car and it still wouldn't start. Thankfully we had a solo battery charger in our trunk so we whipped it out and jump started our battery and the engine roared to life. We next googled the closes O'Reilly and found this one on Monument Blvd just a few miles away. We zipped on over and parked right in front next to the other car with their hood up. We went inside and explained the situation to the sales person. He looked up and had our battery in stock. Next we went out to test our battery and yep it was a dead one. Our battery was purchased from O'Reilly back in Nov 2023 and the warrantee had just expired. Too bad. We went back inside and bought a new battery. There were several to choose from. We choose the gel one with a 4 year warrantee. He said if we loose the receipt not to worry as our purchase is on file. We all returned to the car and he installed the batter. For an extra $2 we bought some goop to put on the battery so the connections won't corrode. As it turns out the gentleman helping us has a daughter with the same make and model as us with the same amount of miles. What a coincidence. While we were having out batter installed 3 other people pulled up and were also having their batteries tested. They have a great business going on a Sunday afternoon. With the battery installed we were all set to hit the road again. Crossing our fingers that this one isn't a dud. We bought a battery for our other car last week and it was a dud. After a day the car wouldn't start again and it turns out the battery was a dud. It caused us so much undue stress. So beware lots of these batteries are not exactly new, but recharged and sold as new batteries. If there is a lot of stickers on the top of the battery you don't want it. For us this was a good experience. It's so nice that they will install the batteries for free and take the old one back to dispose of.

Thanks to franky's help i was in and out with some headlight and even installed them for me. good…read moreservice 10/10

Shout out to the Daisy, I needed help with a few things simple stuff to get my AC back running less…read morethan five minutes she helped me get it right. Deeply appreciate the help to get my AC back on and the heat wheeler are living in. Give homegirl a raise!!

Came in to see if they could check my battery in my car to see if it needs to be replaced…read more The guy couldn't find where to attach the device. Then tells me you just have to take it to Mercedes dealership to find out. I had called the other day to ask if they can check and the guy on the phone said yes so when I brought it in now it's a whole different story.

I called four different places in my neighborhood looking for batteries to have replaced for my…read morediesel. I found the best price with the highest cranking amps here at Monument compared to everybody else for new batteries. By far the best Bang for your buck.

These folks go the extra mile and reasonable prices. Two thumbs way up, a solid 10. This is…read moreperhaps my third glowing Yelp review for Monument Auto Parts on Detroit Avenue, Concord. But they deserve it.

Had a nail in my rear tire and Robert took me in and i was out of there. Thanks Pep Boysread more

The staff here are friendly, but there's a serious lack of technical and diagnostic skill. I…read morebrought my daughter's car in for an A/C system diagnostic. I had an appointment, but when I arrived, I was told they were backed up -- so that meant a long wait. After the diagnostic, the service advisor told me the compressor was bad. He even double-checked with the technician to confirm that the relays and fuses had been tested, and the technician said they were good. Fast forward -- I took the vehicle to another shop to have the compressor replaced. After installation, the A/C still didn't work. I mentioned what Pep Boys had said and asked if we could do some basic troubleshooting. Within minutes, we found a bad relay -- something that should have been tested immediately. A quick test, the technican could have easily done was I swapped the A/C relay with the fuel system relay right next to it, and sure enough, the compressor came on and the engine died 10 seconds later. Extremely frustrating experience. A simple, basic test was completely missed, leading to unnecessary expense and wasted time. Friendly people, but I won't be trusting them with diagnostics or servicing any of my vehicles.

If u ever go to oriellys walnut creek... Hopefully Kirt will…read morebe ur clerk...WHAT A NICE AND PROFESSIONAL ATTENDANT. He is so nice and knows his stuff. Ty kirt...ur the best! JR: jr.diamonds@yahoo.com

Usually I'm not a big chain auto parts store guy.. but since Napa sold back to corporate then…read moreclosed, I started going here. Staff has come and gone since it opened. Currently the staff is great, Kirt always takes care of me, has great stories and just a really cool dude. I hope corporate reads these and recognizes the staff at this location. Hopefully he sticks around, and gets a raise. I also want to recognize Brandee. She's always friendly, funny and helpful.

They are now closed permanently. I'm told corporate people from Napa showed up out of the blue and…read moreabruptly closed the store without warning. The employees were laid off and kicked to the curb. The employees were really good guys. I'm going to do my best to avoid using Napa whenever possible.

This store has gone to absolute shit since Paul And Jim sold…read moreto corporate. Corporate fired them after the sale and brought a new crew in. The only person left from the old crew is Ted. He is also the only one that knows what he's doing. The new younger staff talks shit about Ted and the other guys all the time. Lost my business. Been shopping here for over 20 years. No more. They don't stock half the oil they used to, they don't stock parts for older cars anymore, the younger crew doesn't know jack fucking shit. Instead of talking shit about Ted, maybe learn from him. Such a shame that such a good auto parts store has gone to complete shit. Monument has my business now.

It's an old school auto parts, not some huge chain. I have a '53 Chevy truck, and they have parts…read morefor my small block. Anything they don't have in stock, you usually get the next day from their warehouse. They know parts. Not just how to use a catalog-

This most have been the easiest place to go to when I needed a new car battery. As I don't leave…read morethe Martinez area, I had to do my shopping around. Yes, I have triple AAA but there cost was well over $300 for my battery and installation. The store itself is pretty small, the battery selection was not that great and the shelves looked a bit empty. Definitely smells like an auto store. I was able to go on to their website and find the battery I needed at the right price. The cost was about $175 with a $20 deposit fee that was returned when I gave them my old battery. Since ordering it online, I thought it would be quicker. When I went to go pick it up, there was a mishap and it took the poor employee forever to find it. He went back in to the warehouse and looked for it, talked to other employees, and come to find out. It was on the shelf of the store..... I could have pulled it. Anyways, don't expect much. Come here for your car parts and leave. They definitely do not have any special parts you may need. They did advise me to head over to the dealership as it may be the only way to get this piece. Thanked him for the advice! There are a bunch of teenagers that work there so I'm not sure how knowledgeable they are about cars. But I can always be wrong.

Top-Tier Service from a True Pro…read more Stopped into The Detail Firm before a car show and had an awesome experience with Pelle, a U.S. veteran and total pro. He pointed me toward the right products for a quick detail and even went out of his way to show me techniques for stain removal and general car care. Super knowledgeable, helpful, and genuinely passionate about what he does. You don't get this kind of service just anywhere. Also worth following his social media--he hosts car meets that often support great causes like food donation drives. Great guy, great shop!

Excellent customer service. Very welcoming for the novice person who wants to learn how to take…read morecare of their cars finishes. Provided great advise and even gave us an ice cold water. Will certainly be back.

I came to this location seeking coolant for my LR4. Dmytro asked if I need help and assisted me to…read moredetermine my old vehicle's needs, and took the extra step to check its codes. He said I win the prize for the most codes he's ever seen lol. He demonstrated a lot of patience and genuine interest to guide me in assessing with next steps, and provided helpful input to get me back on the road. Thank you, Dmytro!

Went to autozone because our window wouldn't come back up and we needed tools and a whole lot of…read morehelp. Thank you to Charles for helping us and guiding us! We were able to figure out the root cause and be able to get back home safely. THANK YOU CHARLES YOU ARE AMAZING!