Had to do a recall on my CBR to get it registered! Called to make appointment. Talked to Eric in…read moreservice department. He told me to just come on down on Saturday morning, it's first come first serve on Saturday. Got there about 8:30 in the morning. Was 3rd in line they had the recall completed by 10:30. Great service A- service I have found a new repair shop!!

I have gotten my bike serviced from them. I have gone in for a helmet. They are phenomenal. The…read morecustomer service is amazing. They're willing to do whatever it takes to get you back on your bike and running. They are above and beyond amazing, especially in their parts department!!

What an awesome place! Have had my bike in twice for routine services with awesome turnaround time…read moreand great communication. The hourly service rate is fair compared to any other shops and they have most of the parts in stock which is great for small things like filters and gaskets. Shout out to Jake and Ryan in the service department for helping me out. I got a master cylinder rebuild done on my front brake after a recommendation on my first service. It is one of the best feeling brake levers ever, excellent job

I rode a GSXR for about 10 years before finally making the switch to a 2006 Road Glide back in…read moreNovember. Shortly after getting it, I took the bike to Harley Pacheco to get everything dialed in and road-ready. I ended up having around $3,000 worth of work done to make sure the bike was solid. After that, I stored the bike, starting it occasionally and taking it on short rides. Fast forward to March--while doing a pre-ride inspection before a planned trip, I discovered an oil leak. With my ride scheduled for the very next day, I was definitely panicking, especially since I had recently had work done on the primary. I contacted Jake in service and explained the situation. They were able to get me in the very same day I called. They replaced the primary seal along with the drain plug and O-ring at zero cost, which was a huge relief. Thanks to their quick response and standing behind their work, I was able to leave for my trip directly from the dealership. They truly saved the day. The ride went great, and the bike performed flawlessly the entire time. Thank you to the team at Harley Pacheco for the outstanding service and for standing behind your work. That level of support means a lot.

I've bought a bike here, and had several bikes serviced here, and so far things have been great…read more When I bought the bike, we "haggled" a bit over the price, but nothing dramatic and we came to a fair price. Bike bought. Done. I had it serviced there a few times, and they always were polite, prompt in the service and fairly priced. I've brought other bikes that I didn't purchase here in for service, and that too was a great experience. The service people are always helpful, polite and don't make you feel like an idiot for asking questions. When I've walked the floor, the sales guys are also polite, but not pushy. I mean, you know they are there, but it's not a hard sell. I'll keep coming back, until I don't. Vrrrrrooooom Vrrrrroooom

SoSo Cycles is awesome! I visited for the The Triumph Holiday Party, and was among the first 20…read moreguests and got a Triumph ornament and a coloring book. Kansas' "Carry On My Wayward Son" welcomed me when I entered. Joaquin is AWESOME! I have been debating upgrading to a more road-trip-durable motorcycle, so I sat on a few different Ducati and BMW models to get a sense of how it felt sitting on them. He was very friendly and courteous with answering my questions about the different bikes and sharing his insights on the models and the use cases I'm asking about, and also swapped one of the normal seats for a lowered seats on one of the Ducati Monsters. Nice selection of books and magazines on their shelves. Holiday food/snack selection was great! They provided pork sausage rolls, fruit and cheese and crackers charcuterie (pomegranates included, I love pomegranates!), and apple sticky toffee pudding. Definitely considering getting a future Ducati from SoSo Cycles.

Had an amazing experience with this establishment.... Took…read moremy classic car here to get a dyno tune. It's a performance 455 Olds engine that I felt needed some precision tweaks to take her to the next level. And boy, did they.. From start to finish the work was well communicated and explained to me by Chad. He has deep knowledge about intricate details of good ole American performance engines and how to get the best out of them. Upon pick up and as soon as I started my car I could not believe the difference he had made. I took a test drive and immediately felt the power. My hat flew off my head as I pressed the gas folks...(MY WINDOWS WERE ROLLED UP!) He unleashed the hidden beast in her. If you have a classic car with a performance engine I strongly recommend them if you want to take it over the top. Hats off to Chad, Jose and Kristen for their professionalism and great service. They care about their work and most of all their customers. I'm a happy camper..

I have never used this business...I once made an inquiry into cost of services for my motorcycle…read more.. I did receive an estimate of costs for services and noted on a sheet of paper from the front desk...

Kyle was amazing! He's very knowledgeable about my bike (06zx14) I bought from someone on Facebook…read moreand he straight up revived it! He told me what It needs next to keep me safe on the road and I'll definitely be calling him again soon!

Man, all I can say is AA Mobile Motorcycle Mechanic is amazing. I have a 2009 HD Roadglide that I…read moreneglected ( it sat) for about 2 years. And not that it matters, life and death happened and the bike became less of a priority. Nonetheless, a friend suggested to look for a mobile motorcycle mechanic, and behold Yelp did its magic in putting me in touch with Kyle ( owner & mechanic). Kyle contacted me, we agreed on a day, a time and cost. He came to my home, and did his thing Long story short...because I neglected the bike, it needed new parts etc. And additional trips to the house. But ultimately Kyle got her up and running better than before. Kyle is a cool cat...who is fair in his pricing and does amazing work that's guaranteed. I highly recommend AA Mobile Motorcycle Mechanic. He definitely will be locked in my contacts for any other mechanical needs for my bike.

I had a great experience here. The sales and service department is great. Every question I had…read moreabout making a decision to buy my first BMW motorcycle was answered by Lennon who spent about half an hour of his time to help me. Service representatives also answered some questions I had about maintenance and options. Other salespeople were friendly too. They are honest about their opinion and knowledgeable about facts regarding their motorcycles. That is what helped determine my decision to buy a BMW motorcycle.

Yes a solid 5 Stars! I bought my new RninT/5 last September and so far have 4100+ trouble free…read moremiles. I was sorta in the market for a new bike when I decided to check out a few dealerships. I use to work as a sales person for Harley Davidson and I know it's hard to get a test ride at some places and I respect the fact that dealerships really don't want to put miles on new bikes that might be sold to someone else. Yes if I bought a new bike I would not want to have really any miles on it... But I was lucky enough to get a test ride with a used RnineT so I didn't feel bad about adding miles. Yeah, I don't like a hassle when I look at new vehicles especially being a former sales person myself and at this location I wasn't hassled at all. The sales people did spend time with me and answered all my questions. They left a great impression with me so much so I was at the San Jose BMW dealership looking at a used RnineT but decided at the last minute that I wanted the pretty blue /5 and even though SJ had one in their showroom my wife was kind enough to drive me the 2+hrs in rush hour traffic to Concord to buy it there. So yeah both sales people are great as well as both of the guys at the parts department who are super knowledgeable and passionate about their jobs and will set you right with any parts or suggestions you need. I also had BMW Concord do my 1st service and I am very satisfied and will bring it back for my future services. Speaking of, I dropped it off in the morning for the service then walked over to the shopping centers to kill time and had lunch. But yes I reccomend this dealership. Everyone is very approachable, knowledgeable and create a genuine and positive atmosphere.

Had them program a key for my 2023 road glide. They had the fob in hand and programmed it with no…read moreproblem. Way cheaper than the Dealer. 10/10 great service.

Love this place for making sure my man has his bike repaired correctly to keep him safe while…read moreriding. They have been super kind and accommodating. 10/10 would recommend.

Did great work on my bike and I recently dropped it off again to have them do a few other things as…read morewell.

This place is terrific. Vince, Christina, Antonio, Chad and…read moreGeorge are an A+ team! They are knowledgeable, skilled, pleasant, and easy to work with. I've got a 99 Softail that they've kept running like a loud clock. And, over time, they've serviced both an 09 Street Glide, and now my 14 Road King. There is no place better to get your bike taken care of.

I owned a Fully MODIFIED 2020 Ducati Panigale V4 25° Anniversario 916…read more I installed SC-Project WSBK Full Titanium exhaust further customized with Termignoni Silencers. So I need the ECU to be upgraded with the Ducati Official Akrapovic Full System Exhaust Up-Map which only can be performed by official Ducati Dealer. I also want to add the DTC EVO2 software to further optimized the traction during track use. I start my research by emailing several Ducati Dealership in the Bay Area, Becki Moreno, The Service Business Development Manager from Ducati Concord was the first to respond back to me and quickly provide me with a quote by email. Not only Becki provide me with the fastest response, she also was very friendly, provide all the information that I asked in details and also provide the best quote (both software and service cost) compare to other dealership. Not to mention Ducati Concord is the only dealership that offer pick up from your home by their Mercedes Sprinter Van service. This is perfect because my bike is a "Display Only bike" with only 4 miles on the odometer, so I don't have to arrange transport myself. Then Becki introduce me to Mario Lopez, the Service Dept. Director at Ducati Concord. Mario further provide me with more information, on how the Software upgrading procedure will be and take notes of all my extra requests due to customization level of my bike. Mario basically provide me with the feeling that my bike is in great professional hand. At the agreed date, Marco their Van Transporter Driver called me in the morning, giving me real time update on when he will arrive at my house to pick up my bike. Marco arrived on time, have great friendly personality, and also a motorcycle enthusiast. Please note that Marco is a young person but have the great personality and attitude that is usually not found with a person at his age. He took great care of my bike when he secure it on his van and off my bike go. Later, Renee from their head office called me to confirm that my bike arrived and also ask me for final confirmation to all the service that I agreed. The following day, Renee again called me to let me know all service had been done and to get my payment information. Renee is also very pleasant to talk too and super nice. A day later, Josh is the Van Transporter Driver for delivering the bike back to my home. Like Marco, he called in the morning and also have some great personality as Marco. It's feel like Josh is the Twin Great Personality of Marco. In summary, I never felt treated as good as this with every service dept. Car or Motorcycle I had been to. Ducati Concord Service Dept. level of customer service is even better than at Porsche/Lexus/BMW/Mercedes/Infiniti dealerships that I deal in the past. I greatly recommend anyone in the Bay Area to give Ducati Concord a chance to service your Ducati. Thank You Becki, Mario, Marco, Renee and Josh. I really appreciate and so happy to see my dashboard now shows Racing EVO and Race EVO each time I started my bike :-)

I took my 2021 Ducati Multistrada to Ducati of Concord because I was having a warranty issue that I…read moreneeded help sorting out. Mario, the service director there, was extremely helpful. Mario took the time to listen to my concern, throughly investigated the issue, showed me what they did, and made sure I was happy with the work. I also spent some time talking with some of the people on the sales team while I was waiting for my bike to be serviced and they were all very knowledgeable and helpful. They were putting the finishing touches on their new showroom while I was there and it looks really nice. There were plenty of bikes for me to check out while they were looking over my bike. I cannot say enough good things about the service department at Ducati of Concord after my first experience there. Even though I live quite far from them, I intend to continue having my Ducati serviced there.