I was moving out of my unit and still had a couple of weeks to be out of my storage locker. There was a black and yellow guerilla tote filled with over $300 worth of stuff in it. A friend was coming to grab the tote and discovered Nathan (the manager at this location) had gone into my unit and thrown away my stuff. I called him and explained my discontent. He was super apologetic and admitted to throwing it away, and I asked to be compensated for the thrown away items. He explained to me he could not authorize and reimburse me for the thrown away contents but would follow up with corporate. He never called me back and followed up with me, and I lost $300 worth of stuff. I asked him why he went into my unit, and his explanation was that he thought it was left by accident. I get accidents happen. However, agreeing to push my request on his end with corporate and then not following up is extremely substandard, and the result was me being out $300. I would never go back here. read more

Camper was ransacked. Canvas ripped, was never told there are no visible cameras in backside of where larger rvs are parked. Camper was wide open with no notification. Paying for a unit with no security or cameras makes no sense. Id suggest to go someplace else. read more

Had a great experience here! Manager Michelle and Beth were wonderful to work with and were very informative. I only need a month, but if I ever need storage in the future, I will look back into this CubeSmart! read more

Kevin and his team at CubeSmart have always gone above and beyond to meet our growing companies needs. If you are looking for great customer service a good competitive rates, look no further. Thank you read more

What a frustrating experience our journey with Cube Smart has been. We should have seen the writing on the wall when the person assisting us with reserving our unit had only worked there for about a week and was the only one there. He was trying so hard, pleasant and apologetic for his lack of knowledge, but he had not received the appropriate training to be left alone. If that's not bad enough, I later found out, he is the MANAGER! This company hired someone with ZERO experience in the storage industry, and threw him to the sharks without training him. It took 3 hours...YES, three HOURS, to set up our account and get the keys to our unit. When we were taken to the unit, it was a split unit, which is not what we asked for. Not only did this mean there was a wall in between the items we were storing, this also meant we had to purchase another lock. Because we didn't want to deal with the new employee trying to figure it out, we decided to let it go and deal with the split units. We went in the office to return the single lock and exchange it for the double lock. It took another 20 minutes for the new employee to call another manager to help him figure out how to void the initial credit card transaction. Again, not his fault, but completely unacceptable. The next day, we filled the moving truck with our belongings, drove to the facility, and our assigned gate code didn't work. When my husband went inside, there was a very pleasant and seemingly knowledgable man, who happens to be a manager at another location and was just covering a vacancy. He explained to my husband that when there are split units, it throws off the code system because you have two unit numbers assigned to your name. Since the sales associate had not been properly trained, he didn't know this. The new manager "fixed" our code. We got in, unloaded, and left to load the truck once more. Later that evening when the office was closed, we arrived with a second truck load of belongings. The code didn't work...AGAIN. It was 30 minutes before 10:00 PM and the access hours end at 10. Here we sat, with a truck full of our belongings and nowhere to put them. I called the 800 number and sat on hold for 28 minutes. When I finally got someone on the line, she had to involve her manager and they assigned us a code completely different than the 2 before. This code supposedly has "special access" and we can go in anytime, even after the posted "access hours." The code worked, and we got in. As if I'm not already super annoyed about my experience with this facility, about 40 days into our agreement, I get an email notification that my account balance is past due. I had signed up for automatic withdrawal at the time we set up the account. One more thing that was not done right. If I hadn't already moved my belongings in the unit and I had all the time, money, muscles, and moving trucks in the world, I would move my things to another facility. The place is clean and seems pretty secure, but that's about the only positive. I did reach out to customer service to file a complaint with the district manager, and what do you know- she was the INTERIM district manager. Just another confirmation of what a horrible company this must be. There is not an ounce of tenure in any of their staff and there must be a reason for that. We still have not spoken. It became a game of phone tag, as she is located on the east coast, and I am obviously in Arizona. If you have another choice, I would not recommend Cube Smart. If you don't have another choice, it'll do, but put your patient pants on before you ever step foot inside. read more

They did acknowledge receiving my insurance declaration (via e-mail from my broker). My monthly bill was immediately reduced by the $12.00 per month from their "force-placed" insurance entity. Relatively happy with the service and while the location is "way out in eastern Mesa," the rates are competitive and staff seems to be competent. (Still, could do without the "additional" comments regarding a persons' quantity or quality of items being stored!) read more

I was helped by three different managers here and they were all incredible and patient. They answered all of my questions and never got frustrated. They showed me several units till I found the perfect one. Then when I changed my mind and needed to trade locations they made the process incredibly painless and fast! I never spent more than an hour in the office and they went above and beyond to help me. read more

Just moved our wave runners from Public Storage. Half the price here, a bit smaller space, but still a big savings. Michelle helped us, very nice and we had zero problems. read more

Mike did a great job just really nice very reasonable on time great person great personality would you like a highly recommend them to anyone read more

I was wow'd in the most negative way possible. I should have immediately called the police because of the physically threatening way your employee approached me. It certainly left a sorrow taste in my mind as a new resident to this state. read more

Clean and the people were very friendly. We felt safe leaving our storage items there.

Great staff, everyone very friendly and helpful. They went above and beyond to accommodate our needs. Competitively priced.

No additional comment needed. My very first experience in self-storage, and I couldn't be more satisfied.