It is really sad that this company has to take advantage of their own customers to make money when…read moreso many people are struggling today. I am really disappointed in Cubesmart. I find it really shocking that I was charged a 27% increase on my unit for no reason or explanation. I called three times and left messages right after I was charged, as I thought it was an error on their end. I talked to Kyle and asked him why I was charged, and I was not notified by phone or email. Kyle said he would send in a complaint about it to corporate after our lengthy conversation, but it was not even done. I also told him because of the addition of $50 a month I would be leaving asap. I was sent a copy of the PDF increase 30 days after the increase was charged to my account. It shows on the PDF that they give their customers a 3-day notice for a 27% increase, which was $50 over my monthly payment. A 3-day notice, so their customers may not have an opportunity to make a decision to stay or leave. I have been waiting for a call or response but did not receive any communication from anyone at this location in this matter until I called back to confirm I already moved from this location. Sad that this company has to do this to make money by putting people in a difficult position of having to move or forced to pay this ridiculous increase. I will never use your company again and will share my experience with everyone I can, so they do get forced to make a decision like I had to. Again, it is really sad that this company has to take advantage of their own customers to make extra money. All together, it is a wrong and unethical practice. I can't imagine doing that to anyone in my business.

Customer service 100!! Stop by to check out storage facility…read moreand I have to tell you the James did an exceptional job. Walked in and he shook my hand, had a big smile on his face, was friendly... amazing! Thank you for all your help today and I look forward to doing business with you all.

Family owned. Super helpful. Always clean. Always secure. You really couldn't ask for more. And to…read moretop it all off, Jo is the friendliest. Anytime I'll need a storage unit in the area I check with them first.

I recently rented a unit at Arizona Self Storage. Jo was great to work with and answered all of my…read morequestions. The paperwork was a breeze. The location is perfect, less than a block off the 202. They had similar pricing than other storage businesses but given the location, this was an easy choice. My unit is large and clean, with easy access, even for a 26 foot moving truck. It is the only storage company in the area I will even consider moving forward.

I have had nothing but the best experience with Krystal! I have a storage unit for work purposes…read moreand she is always willing to help no matter what! Whether it's communication or moving purposes. Could not reccomend this business and location enough! She is always smiling and in the best mood so it makes me feel great about my decision to choose ExtraSpace!

My experience so far has been good. Casey was super helpful and the facility seems clean and is…read moreeasily accessible. We are storing furniture here to be donated to refugees and the location and space are ideal to hold everything we need to at a good price.

I really didn't want to write this review, but i am so frustrated with this place. I rented a…read morestorage unit to move my goods into an air-conditioned unit from a non-airconditioned storage elsewhere. BUT this unit is NOT AIRCONDITIONED even though they say so. I have talked to the manager 3 or 4 times already, and each time she says that she'll call an HVAC to come, or that the air is actually running, or that the HVAC was just here yesterday, or they're coming tomorrow. In fact the last time I complained it was a variation of all of the above. It is HOT in my unit, and I'll continue to post reviews until this is repaired!

Great place for storage rental - fair pricing! I have rented from the competitors and this place is…read morethe BEST hands down, especially the customer service you receive from Carrie. The units are clean and the common areas are kept up as well. You won't be disappointed checking this place out and renting from them.

Tower Storage is exceptional and delivers exactly what Chandler, Ocotillo, and Sun Lakes residents…read moreneed: clean, secure facilities, top-tier amenities, and a team that treats you like a valued neighbor, all at prices that make sense. Amenities: * Clean, well-lit units with climate control options for sensitive items. * Advanced security: gated access, bright exterior lighting, and reliable surveillance. * Convenient features: drive-up units, wide aisles for easy maneuvering, loading docks and complimentary dollies/carts. * Customer-friendly hours and an online account system that makes reservations and payments effortless. Staff: * Professional and courteous from the moment you call to move-in day. * Knowledgeable attendants who explain unit options clearly and help match you with the right size and features. * Responsive service -- questions are answered promptly and with genuine helpfulness. * Personal touch: staff remembers repeat customers and follows up to ensure everything's going smoothly. Affordability and Value: * Competitive rates with transparent pricing and no surprise fees. * Flexible lease options that work for short-term moves or long-term storage. * Excellent value: when you add cleanliness, security, and exceptional service, Tower Storage feels like a premium experience at an accessible price. Final Verdict -- Tower Storage strikes the ideal balance between amenities, service, and affordability. If you want a hassle-free storage experience with thoughtful conveniences and a staff that truly cares, this is the place to go. Highly recommended.

Quick service gave me a wonderful discount very accomplished Thank you so much !!! Check em out !!!read more

Things have been pretty tough financially for me lately I've been in the storage for nearly 5 years…read moreyes, my rent has gone up over that time (like everything else in Gilbert AZ) but I can tell you that I got a call from Peter After a feedback comment I left saying that it's priced me out of the storage market. He lowered my rent substantially and told me so during that phone call. He was very nice and this really was a blessing because I don't have anyone to help me move my stuff out and I'm almost 70 years old is that alone it's worth the top star rating in my book. If you have any problems reach out to Peter he can help.

Sandy was informative, friendly and helpfull. I Would recommend this facility…read more Supercalafragalisticexpaladotous.

We rented a small storage spot last month. Move in was easy and straight forward. Big shout out…read moreto PETER who was super helpful and very friendly as well! We had so many questions and he was so great answering them and very patient with us. The move-in instructions were very clear and easy to understand. The move-in was easy. The facility is very clean, looks new. The actual unit is also clean. We were very impressed. Cost was super competitive. Nothing but a great experience so far. We will update our review during move out !

Cameron was awesome. Professional and courteous the location is very clean and well lit.read more

Oh my goodness! I feel terrible about this. As I thought I had reviewed this business. Now I find…read morethat I have not. My apologies to them and to you looking for a storage facility. I have had several storage units over the years at different places. Armored Self Storage, is the absolute best I have ever done business with. They always go out of their way to help you . The staff and the owner are such nice people. The facility is clean and they provide trolleys to take from your vehicle to your unit . Please make sure to return them inside. The Very best thing is, it is air-conditioned inside. It is actually nice and cool and they play nice music over the PA SYSTEM. The great thing about having air-conditioned storage, is that your items don't get ruined ,they don't get cooked in 120° heat . You can even rent a moving van from them . So you can bring your things to the storage unit if you need to. At one time I had rented 3 units at once. The more you have rented, the better rate they will give you. I rented from them for about seven years . I had payments taken from my card each month. It was hassle free. If you live in Tempe or the area ,and you need storage . I believe this is the best place you'll find .

I had stuff here from June 2018-Feb 2019 and every time I went there the place was clean and the…read moreservice was wonderful. All of the employees were friendly, helpful and polite. They went out of their way to offer help, sometimes before I even had to ask! The manager is who I saw most often and he remembered me by name and my unit number. He asked about the friends and roommates I had that had visited there with me asked how they were doing and stuff even if he had only seen them with me and never spoke to them directly! I was blown away by how personalized our interactions were and it made me feel a lot safer somehow. When we were first getting the unit he broke down the agreement into simple easy to understand terms, explained all the policies/fees in depth, and still got the whole process done and the keys in my hand in less than 15 minutes. The place is air conditioned and temperature controlled. There is a huge freight-sized elevator with covered/lightly padded walls to take you to each floor. They have free mattress dollies, carts and furniture dollies you can use for free, no questions asked, as long as you put them away. The building and every hallway was always always clean, no Trash, no dust, nothing just laying around. The bathroom is large but only one person can use it at a time. It was always clean and well stocked and never really had a bad smell. You can make your payments online, (with no extra fee!) which is a big plus to me since I would hate to have to drive down there every month to pay in person. We never saw any bugs, mice or, other vermin anywhere at all on the property. When I got my things unpacked, I double-checked and there were no bugs anywhere. Not even silverfish or crickets! There is a soda vending machine, a water fountain and they also sell bottled water if you forgot to bring a drink. My only complaint is that I wish they were open for more hours especially on weekends, at least until 9 like the majority of businesses in the valley, but I get it. They have a small staff. They are open 7 days a week which is awesome! We had one really bad day on move in and we were stuck there after closing and the manager was very understanding and courteous and worked with us, not against us. At every opportunity, any time something went wrong (throughout my entire 8ish month stay), he went out of his way to be flexible and patient and try to lighten the mood. I will happily come back to this Armored Storage any time I move and will recommend to everyone I know who's looking for a secure, temp controlled place with great customer service and reasonable prices.