It is really sad that this company has to take advantage of their own customers to make money when so many people are struggling today. I am really disappointed in Cubesmart. I find it really shocking that I was charged a 27% increase on my unit for no reason or explanation. I called three times and left messages right after I was charged, as I thought it was an error on their end. I talked to Kyle and asked him why I was charged, and I was not notified by phone or email. Kyle said he would send in a complaint about it to corporate after our lengthy conversation, but it was not even done. I also told him because of the addition of $50 a month I would be leaving asap. I was sent a copy of the PDF increase 30 days after the increase was charged to my account. It shows on the PDF that they give their customers a 3-day notice for a 27% increase, which was $50 over my monthly payment. A 3-day notice, so their customers may not have an opportunity to make a decision to stay or leave. I have been waiting for a call or response but did not receive any communication from anyone at this location in this matter until I called back to confirm I already moved from this location. Sad that this company has to do this to make money by putting people in a difficult position of having to move or forced to pay this ridiculous increase. I will never use your company again and will share my experience with everyone I can, so they do get forced to make a decision like I had to. Again, it is really sad that this company has to take advantage of their own customers to make extra money. All together, it is a wrong and unethical practice. I can't imagine doing that to anyone in my business. read more

I had all of my home furniture stored here for a little over 2 years while waiting for my new home to be built. In October of this year, I noticed water damage and mold all over ALL of my furniture, clothes, shoes, kitchenware, and even brand new items I was storing. Turns out there was a roof leak right over my unit, which was noticed by cubesmart and ignored for months. Cubesmart's negligence and lack of customer care has cost me everything I own. I'm moving into a brand new home with nothing to put in it. I was given the run around for almost 2 months, just to be told by the manager that they don't have to help me. I was an excellent customer who was always on time with payments and never fussed about price increases or anything. I was thanked for being so kind when I brought up my issue to cubesmart- just to be told I'm not going to be helped. My insurance that I paid for helped me, however I paid for a service I did not receive, and cubesmart should 100% be held accountable for their actions and refund me for the 2 years of storage that I have nothing to show for. Not only did cubesmart know about this leak, they refused to do anything about it since "insurance can pay people out". Multiple units were leaking during active rain. If you have your belongings stored there I highly suggest you check on your unit. If you're thinking of storing your things here, don't. You will lose everything. read more

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Customer service 100!! Stop by to check out storage facility and I have to tell you the James did an exceptional job. Walked in and he shook my hand, had a big smile on his face, was friendly... amazing! Thank you for all your help today and I look forward to doing business with you all. read more

CubeSmart Self Storage - This guys walking out of the building is the man! - Self Storage Near Me - Chandler, Arizona

I've had my storage unit I believe since October 2021. I love it! I met with Wendy and she's amazing! She was straightforward, answered all of my questions, and gave me a tour. I don't have any problems with it. I load what I need to in there and it's pretty spacious for the unit that I got. I'm even thinking if I should go a bit bigger. The light by my unit is either out or maybe doesn't sense my motion cause they do have motion censored lights. They do have music playing so you don't feel alone and it's not super loud so you don't have to worry about not hearing anything. I love that there are carts available to use so you don't have to carry all of your things to your unit. I do feel safe with my items being stored there with all their security they have. And I love love love that it is temperature controlled. These 3 things were probably my main concerns and they checked all of the boxes. Being a new year, the price did not change for me. I think whatever you sign for and agreed with for the price is what is locked in. I definitely recommend this spot to store your items! I see more & more popping up throughout the East Valley. read more

I loved this place. People are great. The place is easy to access and is climate controlled. However, after 5 months, I just got a notice that my rent is going up $20 a month. That's not nice!! read more

If you read only one review about this company, READ THIS! DO NOT DO BUSINESS WITH THESE PEOPLE! They will convince you to get a storage unit a nice attractive price. As soon as your are 3-4 months in your lease, they will increase the price by over 50%! When you question them on it, they will point out to you the fine print of their lease agreement that states they can change the terms of your lease with 30 days notice. This means they can increase your rate to whatever they want by just mailing you a letter. I trying calling and speaking with multiple people including corporate and they will not help me. They reason I had to get the storage unit is that I had to move my family out of out house due to loosing my job from the pandemic. I spent weeks finding the most affordable storage unit company. Come to find out that these people are just about the money. I've never paid them late and they think people will just pay the increased rent because theyre too lazy to move their stuff again. read more

if you value your belongings DO NOT RENT HERE I have been with this storage for 12 years it started out $75 a month now I'm paying $275 for the same unit I understand that prices don't stay the same BUT when paying top dollar the building should be safe and clean there has been several break ins the staff is very unhelpful to anyone the general manager John was rude and obnoxious the security doors don't work the lights out front don't work the building at night is in total darkness the lobby and elevators and hallways are filthy I seen bedbugs but never took pictures of them there is dead roaches threw out the building homeless people rent units and live in them the smell of urine in the morning is disgusting there's never no carts the air conditioning is broken elevators are usually broken it's totally disgusting and very unsafe these are just a few photos they change staff weekly read more

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One of the managers named James helped get us set up. He was so friendly and helpful and made the process go so smoothly!

Love this place - it's brand new. Management is extremely professional and go above-and-beyond to ensure you're entire experience is an excellent one. Very easy/smooth registration. Jenn made us feel totally welcome and helped us get a great deal. We feel really good knowing that our belongings are safe here. I wouldn't go anywhere else. read more

Easy, clean, convenient location. Good rates too. I have 2 units here and have no issues recommending to anyone else.

My husband and I were looking for a storage unit and found CubeSmart. Happy we did! The facility is very clean and easily accessible. Patrick, Jen, and Brynn were exceptional! They made sure we found exactly what we wanted and the pricing was great! We are happy we chose CubeSmart and would recommend them for any storage needs! They even have wine storage, valuables deposit box, and a truck you can use to move your items with proper identification and proof of insurance. Overall a great place for storage. We have had a few storage sheds through different companies and CubeSmart tops the list! read more

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The rate increase is just non-stop at this place. The monthly rate is almost double of what we started with, and it wasn't that long ago. Bait and switch all the way!! Getting everything out of this storage facility. Entry doors often seem to malfunction along with the elevators. There's often not enough carts either. Just done with this place. read more

clean facility. Brandi the office attendant was very helpful and friendly. only one small issue, I wish we received an email or call reminding us that our free 30 days was coming to an end. with all the craziness tht comes with a move we totally forgot (on us) and had to pay for a whole new month for a few bags of clothes leftover in the unit. other then that great easy experience. read more

I had to rent a storage unit for my daughter to store her stuff over the summer since she is away at college. This is my first time ever renting a storage unit, and I have to say that Patrick and Brynn went above and beyond in customer service. Brynn took a lot of time to walk my college aged daughter around to show her how to get into each of the doors, and showed her how to make sure her unit is secure and how to open it. They were both very friendly, and the facility is very clean. In fact when we drove up, Patrick was outside sweeping all around. Also, the facility is climate controlled, which is nice since those Arizona summers get extremely hot. We feel very comfortable with them! read more

DO NOT RENT AT THIS STORAGE FACILITY . The storage has been broken into several times and multiple units cleaned out by thieves and this storage facility is doing nothing at all to fix the problem weeks later they haven't changed the security codes and the storage since the first robbery has been robbed again. Also came in the evening to take my storage out and there was absolutely no lighting on the exterior of the building why I ask. They also claim that they won't or can't walk the inside daily to check and see if any of the units have been broken into. You might as well just put your possessions on the field outside it might be safer. My friends unit was broken into and they didn't inform him till 12 days later. Piece of advice if you want a secure storage facility DONT rent from these guys. If I could give zero stars I would. read more

The manager James was awesome. The facility is very clean and the building is air conditioned so moving was very comfortable. This storage facility is convenient and professionally run. read more

What could have been a bad day turned good. I booked the moving van for the wrong week and Patrick and Jenn saved the day. They checked wth the original reservation and was able to get me the van within an hour. We used it for 4 hours and moved out some stuff. Patrick and Jenn are always polite and friendly! Very professional and I am glad we use Cubesmart for our storage need. -Interior Avenue read more

Had such a great experience with Bren when we rented our first unit we came back and rented a second one during the transition of moving out of our house. Then we came to meet Patrick. This guy is amazing! It's rare that you meet someone that has such focus on customer service and attention to detail and knows all the customers names, their history, needs, requests etc.. he's incredible!! If the district manager reads this, you need to give this young man a promotion! Seriously, what an asset to your company! Place is spotless again staff super friendly and extremely helpful can't say enough great things! read more

This is the second storage place we've used but we won't need to shop anymore because this place was really a perfect set-up for storage. For starters, Jenn and Patrick are very professional and friendly and are always cleaning! Every time we came over to our locker for something I'd see them sweeping or cleaning something and that's why the place looks like it was built yesterday but they said they've been there awhile. The restroom looks like one you'd find in a restaurant and is spotless! They also offer wine storage and safe deposit boxes in a vault, plus all the moving type items one may need from boxes to locks. They also offer a moving van for people that rent there that is a screaming deal! Keep that in mind instead of multiple trips in the minivan or SUV. We were there almost a year, I think, and never had a single problem. If we have storage needs again we will go back to this location. Thanks to Jenn and Patrick for making this part of taking care of my father-in-law easy. read more

My brother and I lrent a unit here and ove love love CubeStorage and their staff at Chandler location!!! They have more fleixible hours for access in compared to other storages, and this location has a conference room that you can use for business meeting, quiet time, as well as a business center with computer and printer access!!! What a great idea especially for small business owners like us!!! And their friendly staff is AWESOME!!! Lorie is one of the best managers I am glad to see in the location. read more

This place is immaculate and very professionally run. Have used other outfits but none even come close to this one!!

Couldn't get anything less than 5 stars for customer service!! resolved all needed for storage.. I have 10x10 and it's fair enough with promotion. Great facility, roomy with very good climate control. read more

Jen helped us out. She is very nice and could tell she enjoyed being there. The place is nice and clean, very well organized, and air conditioned. Overall, a pleasant experience and would refer it. read more

Very quick and easy process to reserve, pick up my lock and key, and get moved in! The staff was extremely friendly and showed me all the ins and outs of the place. They also walked me to my unit at the end. They also have carts to use which makes moving in easy. Best prices I found. I would definitely recommend this CubeSmart! read more

The people that work there are the most amazing folks to work with. I had my stuff there for a few months and was always treated like royalty when I had to deal with them. I would hire everyone if he people employed there. Awesome experience read more

Everyone at this location was helpful and polite. I never thought I would get such amazing customer service at a self storage facility.

I chose this company because of location but I was super impressed with Jenn. She helped me on the phone and it couldn't have been more complete or helpful. Then I walked in still concerned and unsure of what size unit and she helped me even further. She was kind and personable to my son, which is always positive. If you have to use a storage place, Jenn and Cubesmart are the ones to talk to. read more

LOVE LOVE LOVE the staff. They've always been so nice and accomodating and very personable. Just tired of the rates CONSTANTLY going up. Where's the customer loyalty. This is why I rated them 1 star, otherwise, they would have received 5 stars. Moving to another storage unit where I won't incur the yearly or bi-yearly rate increase. read more

This is the cleanest storage facility around. I have used several storage facilities across the valley and this one by far is well maintained. I shopped recently three other facilities within two miles of my home and this was the best pricing for climate controlled units (by as much as 20%!). I worked with Patrick Burns and he was great, informative, friendly, and professional. Brynn and Jenn are always nice and greet you with a smile. Just about every time I am at the facility one or more them are cleaning up the grounds or the inside of the storage hallways. Best deal and great staff, secure facility, you can't ask for anything better! The location is great too since the entrance and exit is not directly on the main road (Gilbert Rd). I highly recommend this facility over any up and down Gilbert Rd. read more

Great facility. Always clean and the staff is great. Patrick was excellent and provided us with exceptional customer service! Super facility and a very customer oriented staff. The best storage facility we have ever used. read more

The facility is immaculate, the prices are great, and the customer service is beyond compare. The staff, Jen and Patrick, are genuinely friendly and helpful, and they are the icing on the cake. They make the entire experience enjoyable. You may find yourself making excuses to stop by your storage unit just to experience their infectious enthusiasm. read more

Jen has been great! This storage company is clean and well taken care of. I had all of my belongings here and never worried once. The best storage you will find. read more

I have been at this Cube Smart location for several years now, and off and on have had between 1 and 5 units. Currently I still have two and cannot wait to get out. At first everything was great. Really for about the first six months, everything was wonderful and William was very helpful. BUT, after about six months then I started to see my rates climb (without any notice or warning). A unit that initially cost me about $70 is now $160. When Cube Smart is asked about this, all I am told is that this is a "market adjustment". In addition to paying more and more as time goes on, my account is ALWAYS messed up. Granted, I have had several units which may make keeping them straight hard for management. But, because of THEIR inability to keep track of things, I was paying ahead on one unit while the other was "falling behind". So, one unit showed a $300 credit, and the other was behind. OK, this can happen. I get that. But when I go to my unit at 2 in the afternoon and am locked out and in a hurry, I'm not to happy. Thought well, I'll go to the office and get it straightened out. Sign on the door says "back in 15 minutes". Three hours later and 10 phone calls later, I finally get someone to show up to open my unit. Then, I am told it is all my fault for not "properly registering on the website" and not even given an apology. Although I liked this place at first, the prices continue to rise and the service continues to drop. I just yesterday spent an hour in the office trying to get them to get my access card to work. Should have been an easy fix, but I wasted more time due to their incompetence. AVOID THIS PLACE, UNLESS YOU WANT TO BE OVERCHARGED AND TREATED POORLY. read more

From the very first time my husband and I went to CubeSmart, we loved it. We were given a tour by Patrick, and introduced to Jen. Both of them were informative and very friendly. They didn't do a "hard sell" or push hard for a commitment from us. We were also impressed with the facility and knew right away we would get a unit there. We made a reservation, and then eventually came in to get a unit. We love the accessibility to our unit. I also love that every time we go in, Patrick and Jen remember our names and are always sure to say hi. That is great customer service. I work in the auto industry, and bad customer service turns customers away even if the product is great - because you can always get the product somewhere else. Great customer service keeps customers coming back, and telling their friends about you. Best free advertising ever! The Benzer family loves CubeSmart on Gilbert road! read more

We have used Cube Smart Storage for years and have had nothing but POSITIVE things to say! The facility is awesome, as well as the entire staff! Every time I go there, I'm recognized, greeted, and made to feel very welcomed. The whole facility is kept wonderfully clean, and it's been very comforting to know that our things are kept in such a caring place. It is the best storage place I've ever used! read more

Like most people, 2016 was a rough year for my family and I. We had a last minute move out here from California. In Cali they didn't have our truck ready until much later than they said so by the time we got out here cubesmart would be closed. We called and told them this and they tried as hard as they could to help with our situation even offering to stay open a bit later so we could get our things in our storage, but the truck had been so late there was no way they could stay open until the time we would finally arrive. Life happened and we missed a payment, they were very polite and understanding, and we got it paid as soon as possible and squared away. When we moved our things out, again we had issues with the truck and the truck company had promised a dolly but when we went to pick up they didn't have any. Cubesmart was awesome enough to lend us theirs! I just really appreciate all that they did for my husband skyler and I. You made a rough year a little easier on us by being so understanding with everything. Thank you! read more

We were moving cross country and our new house wasn't ready so we decided to pack up the car and head out for an extended road trip. When we got to AZ, we realized we had too much stuff to keep loading and unloading out of the car as we traveled from place-to-place. We decided we needed a small (3'x3') locker in a climate controlled facility to hold some of our "stuff" so we wouldn't have to lug everything from place to place. We had been to several storage unit places in the greater Phoenix area and then we found CubeSmart in Chandler. It was a bit farther away than we wanted (we were spending a lot of time in Scottsdale); however, we just couldn't find anything. We decided to check out the Chandler location and once we met William McBride (a manager), and told him what we were looking for and how difficult a time we had been having, he showed us EXACTLY what we wanted. This is by far the nicest storage facility we looked at (with tons of different storage options), all at very reasonable prices. We visited the unit many times over 6 months and it was always clean, well-lit, and bug-free. The office is open 7 days a week and the access hours are more than reasonable. William remembered us every time we were in and made a point to say hello (and even offer us a bottle of cold water)! If you're looking for a great storage facility, check out this CubeSmart in Chandler. read more