About 3 to 4 years ago, my Mom went with CubeSmart as she had to move for a while when having some…read morehealth issues. We kept it until we moved into our larger townhouse and had an awesome experience. We are going to be in our townhouse for about 2 more years until we buy a house, and we decided we wanted to free up some side space in our garage for a variety of reasons. It was starting to feel too "packed" in. When we decided on a storage unit, the first place I checked again was CubeSmart.
I was very pleased to see that CubeSmart bought out the previous company who owned this location (Dominion). We visited on a Sunday and Ali was there to help us. He was extremely friendly, SO helpful, and took a good amount of time to show us 3 units around the place to help us decide on the best location for our needs. CubeSmart rates ARE SO affordable. I know rent raises after a while, but it is insane the rates some of the surrounding places are charging. We did shop around first, and CubeSmart outranked everyone else.
This location has a large easy to park loading bay. Both elevators are right there in the loading area. They also have SECURED restrooms, that are available to tenants only, even if the office is closed which is huge. The facility is extremely CLEAN, well lit, and I love how safe it feels. Our unit itself is great. It was clean upon move in, the door is easy to move up and down, and the climate control is perfect. The location we chose is off the beaten path of the facility and I feel my stuff is safe. Access hours are between 6am and 10pm. Also, you can only use the elevators by entering your code. Additionally, your code will ONLY allow you to go to your floor. You cannot access any other floor (besides ground), that is not yours. I like that level of security.
Although, we would RATHER not have a storage unit right now, just to have a small one to be able to help us not feel so cramped at home (we combined 3 households into one), we are so glad to be here. We met Karen as well, what a class act she is! Both Her and Ali are prime examples of what customer service should be, and to be honest, just good, GENUINE, people. We had some small challenges moving in (Not because of CubeSmart, but one of the elevators has been down for maintenance), and they both have been working so hard to bring it back up and running and are always willing to provide updates when we ask and help where they can.
MY ONLY recommendation right now: To either open the ground doors for the carts and the elevators, you have to enter your code on the keypad. If the elevator is not right there and it has to come from another floor, by the time the elevator arrives, when you press your floor button, it doesn't register. I have had to step outside the elevator, enter the code again, then press my floor selection for it to be able to go. It will be tricky to do from the 2nd elevator. That would be the only TINY small downfall and an idea for a future improvement. But again, being so small, whatever.
For future customers, keep in mind that the locks used at this location are Cylinder Locks. We brought in our old lock from when we used CubeSmart the first time at a different location, but the old company who built the building, used the Cylinder Locks so we were not able to use our lock. We did have to buy the lock but they have plenty in stock and are a VERY fair price. I acutally like how more secure they are and am okay with this. Key's are small, so be mindful and store carefully!
