Great customer service and good cookies. It's usually gooooooooooooooooooooooooooooooooooood read more

Crumbl - Hastings Ranch - Dessert menu - Bakeries Near Me - Pasadena, California

What a bad location! It might sound silly but cookies look ugly and smashed. Nobody will welcome you and of course DO NOT expect a smile from staff or a greeting. I was given the wrong order and did not receive an apology nor a single word from the girl making the cookies, instead she just took it out of the box, while my order was at the front counter, and tossed it in the trash right in front of me and without making any type of effort to look professional.. she probably had to do it, but is just THE ATTITUDE. While I understand she probably is super young, she might want to be trained properly to provide a better experience for clients in general. It is my second time giving this location a try but it just gets worst :( Store is always dirty, it's always messy and it just doesn't feel like a Crumbl! They taste raw, it isn't our taste as clients, but IMO they also look raw. read more

See all

My brother ordered a 6 pack since it's Crumbl's birthday. The 6 pack costs the same as a 4 pack. The flavors were birthday cake ft Oreo, strawberry biscoff, pink sugar cake, chocolate chip cookie cake, and cake batter blondie. It was 3 minute wait. The employee was nice and apologized for the wait. Crumbl was clean. It was well-lit. The birthday cake ft Oreo cookie was delicious and reminded me of Oreos. The frosting was sweet. I love how soft the cookie was. read more

Crumbl - Hastings Ranch - birthday cake ft Oreo, strawberry biscoff, pink sugar cake, chocolate chip cookie cake, cake batter blondie - Bakeries Near Me - Pasadena, California

OMG, I went there yesterday and got a chocolate chip cookie and this is what I got. I also got a 3 pack, one of them looks like a cat threw up, the other one is undercooked. read more

Crumbl - Hastings Ranch - Chocolate chip cookie "fallout edition " .... - Bakeries Near Me - Pasadena, California

See all

The worst cookie I ever had and the service was horrible fat dough with no flavor but too much lard a total waste of money experience trash

Came here to get their free cookie today thanks to their CEO. There was only 1 staff member but she was helpful. There are a total of 3 iPads to order but 2 are out of order. The one that is at the "register" is open and you order by yourself. The free items/promotions still need to be ordered through there. It was fast and quick! Parking is free and I was happy they opened at 9 am. read more

I am a little late to the game, but finally tried these viral cookies. I have to preface this by saying I do not have a huge sweet tooth, but I do enjoy a great chocolate chip cookie, and any unusual flavors. I heard they change their cookie flavors out regularly so was hoping for a selection of customer favorites and some creative flavors. The store decor and concept is adorable. Very clean and modern. I was happy with the self ordering tablets and friendly service. I originally wanted to try the mini desserts to taste more but they ran out of the flavors I was more interested in. I got one full sized skillet cookie. It was a thick chocolate chip cookie with some vanilla cream and chocolate sauce drizzle on top. I just tasted a bit of the cream because I am lactose intolerant. It was delicious with a creamy and light texture. This is mostly personal taste - I prefer some crunchy edges or outside on cookies. These cookies are soft throughout and crumble if you try to break them. The ingredients seem to be top notch and it is way above average in freshness. I believe I saw them appear in Shark Tank many years ago and am happy to see how successful they are. read more

See all

Fast delivery! Great flavors as always. Chocolate chip cookie is the highlight. Although they are extremely sweet, it is worth an indulgence every once in a while. read more

Crumbl - Hastings Ranch - Bakeries Near Me - Pasadena, California

Great place clean will come back love the service and cookies, and will referred all my friends and family

Horrible experience here tonight. To even look at this "cookie" and think it's okay to give to a customer is insane, this looks like oatmeal that was made with oil. Absolutely disgusting. Customer service was even worse, we were treated as if this wasn't even an issue. This isn't Crumbl cookie this is RAW cookie. read more

Crumbl - Hastings Ranch - Disgusting. - Bakeries Near Me - Pasadena, California

Visited once and really loved the cookies--they were fresh, soft, and full of flavor. I'll definitely stop by again to try more of the weekly flavors. read more

Very clean & Welcoming. Love the location. Service is excellent. Would recommend. Cookies are delicious.

Maybe someone is having a bad day today. The strawberries display and the presentation really disappointed my daughter. She is heartbroken when she see it. Please have some quality control when you serve your products to your customers. It can ruin someone's day. read more

Crumbl - Hastings Ranch - My daughter was sad when she saw this . - Bakeries Near Me - Pasadena, California

Do not come to this location, they don't know how to properly bake there cookies. Think snicker doodle was burn and soo bad it had an after taste and The reg snicker doodle was raw inside. Employees at the store excuse was there busy and they don't have time for quality control. read more

Crumbl - Hastings Ranch - Raw snicker doodle and burn thin snicker doodle - Bakeries Near Me - Pasadena, California

See all

The cookies were good, but the presentation was horrible. After paying $32 for 12 mini cookies, what I got was definitely not what I expected. The cookies were piled on top of each other and the frosting on the sugar cookies looked as if a five-year-old decorated them. Purchased them as a gift but ended up keeping them because there was no way that I could've gifted it. read more

Crumbl - Hastings Ranch - Bakeries Near Me - Pasadena, California

See all

The presentation of the cookies was absolutely a joke. I ordered 4 cookies and 1 of them looked like the picture on the app. I actually went back in the store to tell them. This was my first time at this location and will for sure never go back. The customer service was LACKING. read more

Crumbl - Hastings Ranch - Oreo, celebration (how crazy is the icing?!), cinnamon pop tart (no topping) and snickerdoodle - Bakeries Near Me - Pasadena, California

Was craving cookies and was very disappointed when we opened the box to see that the chocolate chip cookies we ordered did not look like how it usually does. It also tasted very doughy and buttery. We frequent crumbl often and we always order chocolate chip cookies so we know it's suppose to look and taste. This is the first time being disappointed in their cookies. read more

Crumbl - Hastings Ranch - Chocolate chip cookie - Bakeries Near Me - Pasadena, California

See all

This review is solely because of t-mobile tuesday. Came on last day of free cookie from Tmobile tuesday. They say they ran out of the free chocolate chip cookie. How is that possible!!!!!! Their cookie is delicious though, only the regular chocolate chip. I tried the other ones and they were on the sweeter end. read more

Crumbl - Hastings Ranch - Samples as of 11/04/24 - Bakeries Near Me - Pasadena, California

What can I say, love to hate it, hate to love it haha... is there better cookies than crumbl? Certainly. But sometimes they just have the absolute best flavors available and the fact that they rotate flavors gives them a lot of points! Their service is fast and friendly at most locations including this one. Definitely a to-go cookie place no space to eat in order at a kiosk and go! Try it out, but make sure to pick a good week! read more

See all

Yes, these cookies are expensive, but they're delicious! Ordered a three-pack through one of the big delivery services and it came in a nice, classy-looking carton. The shop is in a large strip mall over in Hastings Ranch. Not a high-visibility area as it's kind of hidden out in the back. Anyway, I believe most of the cookies have the same base, but with different toppings. The cookie itself is delicious! It's not crunchy at all, but chewy and has the texture of dense cookie dough. Not too sweet at all. And they came a bit chilled, so the toppings held firm. If I had to describe it, I'd say it's like a cookie version of a cupcake. Flavors change every day, it seems, so check the website. Of the three I ordered, the mint chip ice cream was the best by far. Nice minty flavor and tasted like ice cream. As stated, not too sweet at all. Menu is full of different, interesting toppings, and worth exploring for sure. read more

Crumbl - Hastings Ranch - Bakeries Near Me - Pasadena, California

This is my 2nd time eating a Crumbl & 1st time at this location. Parking is large, shares with many businesses. You do your order from a kiosk machine. They had about 2-3 employees walking around but not 1 acknowledged me at all. I placed my order & within 10 mins your order is filled. The cookies & cakes are extremely tasty. read more

Crumbl - Hastings Ranch - Bakeries Near Me - Pasadena, California

See all

The shop is clean and the worker was super sweet and friendly. I ordered my cookie on the kiosk and it was ready in a few minutes. I opted for the Buttermilk Pancake and it came out warm and toasty! Loved the buttermilk syrup and dallop of buttercream on top that really took the "pancake" to the next level. The packaging is super cute as well with the pink and an individual box for the cookie! Their cookies are definitely on the expensive side at $5 each individually, but they're huge and the weekly rotating menu is so much fun. There are plenty of parking spots in the plaza as well. Would love to come back and try their other flavors! read more

Crumbl - Hastings Ranch - Buttermilk Cookie - Bakeries Near Me - Pasadena, California

It was my first time ever inside a Crumbl store on Halloween. They have tablets up front for you to order. Once you pay, they are pretty quick to fulfill the order and call your name. My son was very excited to see how ginormous the cookies are. We got the regular chocolate chip, which had a tad of salt on top. While not my preference, it complemented their cookie pretty well. Their location is next to the Carter's store and nearby Marshall's. read more

Brought my daughter in today so she could receive her birthday Confetti and Benson Boone cookie. When we arrived and the order wasn't there, realized she had ordered in Pasadena TX, instead of Pasadena CA. She was immediately broken hearted. Ashley helped us out with such compassion and care. I am so thankful for how she handled the situation. Truly kind. read more

See all

Yes it may be over hyped and a little expensive but the cookies are amazing. They are very soft chewy and crunchy all at the same time my daughter and I love them so much great for a dessert. Definitely recommend getting them once in a while tho because those calories for one cookie is insane. read more

Drove 20 mins for a T-mobile promo. Arrived and there is a sign saying they have an issue with the promo. Very disappointed. I wanted to try it read more

Crumbl - Hastings Ranch - Drove all the way here for this - Bakeries Near Me - Pasadena, California

Went here in October and tried a few of their unique flavored cookies. Staff were friendly and the cookies were pretty tasty. A bit on the bigger side so a regular one is shareable as a little desert. read more

Be very careful with cookies from here! I tried the flour less cookie and two bites in something cut the inside of my mouth. There was a large piece of glass in the cookie. I contacted Corporate and they didn't seem all that concerned. Threw the entire box away, it wasn't worth the risk of the kids (or adults) swallowing glass! read more

Crumbl - Hastings Ranch - Glass piece IN the cookie! - Bakeries Near Me - Pasadena, California

I feel like this doesn't look as good as the other locations I've seen online. they totally skimped out on the Dubai filling. The brownie to topping ratio is quite off. But! I would say I ordered another cookie it was Oreo and it was made pretty well. I wanted to give Hastings Ranch Crumbl another try, but again I'm a bit disappointed:( read more

The moment we walked in, we were blown away by the delicious and warm smell of freshly baked cookies. The staff was currently battering up fresh dough too! This was around 930am on a Friday! The cookies were deliciously moist and the chocolate chips were still melty. The dough on the inside was also moist and seemed to be "medium rare." $5 for a big cookie seems reasonable and worth it to me! Especially because it fills me up as a whole meal! Pros: -New and clean cookie shop -Cute simple decor -Friendly staff -Early open hours so you can pick up goodies for your coworkers! -Late hours for your midnight cravings! -Free parking lot -Delicious, moist cookies -Weekly menu changes -Kiosk for self ordering -Rewards program for Free Crumbs! Cons: -No seating area to enjoy your cookies on the spot with friends but that's okY Tip: If you read this on time today at 7/7/23 they have a temporary promotion where of you download the crumbl cookie app on your phone, you get a free chocolate chip cookie! read more

See all

So disappointing. So I wanted to suprise my nephew with a 6 pack cookie box since he made the honor role because he loves these cookies. But tell me why they burnt the hell outta my semi sweet chocolate chip cookies. It looked like a damn graham cracker with chocolate chips thrown on it. Like the damn chefs were tryna create a new flavor to add to next weeks menu. It was giving "oh! I found 3 cookies underneath the oven! Let me go ahead and just plop these bad boys into the cookie box." These cookies look like they bite back. Likeeee... I'll still be ordering from CRUMBL but never again will I uber my cookies like ever again. read more

Crumbl - Hastings Ranch - Expired burnt ass molasses graham cracker pumpkin chocolate chip cookies - Bakeries Near Me - Pasadena, California

The cookies were large and looked great. The cookie themselves were fine but too cakey for my taste. They seemed a bit underdone but that might be the style. I'm giving it 3 stars because of the price, the value is not there for me. read more

Crumbl - Hastings Ranch - 4-Pack Chocolate Chunk, Peanut Butter and Oatmeal - Bakeries Near Me - Pasadena, California

Everything I tried was delicious! The cake was moist and the frosting was creamy. I was helped quickly and the worker was very helpful.

Fast service quality of cookies are very good. Everything taste nice fresh. High recommend this location to anyone looking for some delicious cookies. read more

Crumbl cookie is an amazing business and I like their cookies a lot because they taste very amazing. Their service is nice and welcoming, and the ambience is very aesthetically, pleasing and appetizing. read more

The cookies here were not good at all. I tried a 4 pack flavors or cookies and they were all made horrible. It was underbaked and lacked so much flavor. The person behind the register was so sweet but the cookies HORRIBLE read more

Service is quick. Store is clean. Staff is super friendly. A++ customer service and I didn't think a cookie place could make such good cheesecakes especially the biscoff cheesecake which I had to go the next day again to get another one before the new flavors started. The staff also had a poll if soda and carbonated water was the same thing. I say No! The manager was correct so he gave me a prize for agreeing with him. What a fun store. read more

On a Saturday morning in December, I stopped by to purchase a gift card. We went inside with no greeting as the counter person was taking out the cookie dough. No instructions just standing there until I figured out to order by the tablet. I also ordered a chocolate cookie. The clerk finally took my order. 3 stars no instructions or greeting read more

See all

This is the best crumbl location! everything is great, fresh with friendly staff here, cant wait for my next trip to satisfy my sweet tooth :) read more

I'm seeing bad reviews here and I can't quite understand why honestly I had been serviced by Steph and she was extremely helpful as it was my first time coming into a crumbl location. She walked me through the different cookies they had and took her time but was extremely efficient. I'll definitely be returning again! read more

Crumbl - Hastings Ranch - Bakeries Near Me - Pasadena, California