Just another typical dealership! ALWAYS takes a minimum of 2 visits for a repair and I've have had to go back more than twice on a few occasions! this last visit was the 4th time for them to get it right, and they slightly damaged the interior of the brushed trim around the radio/Navi system! Worst part about it is, they never told us they did it! My bad for not noticing it till a few weeks later. I should take it back,but being a few weeks out after the fact, there is no doubt in my mind they would deny the damage! Service writer has always been easy to deal with. Moral of story? Always check your vehicle over at time of pick up, just like THEY do at time of drop off! read more

Terrible customer service. Go to another town to buy your car. It really is worth the drive. They cashed a check on a partial down payment that they promised to hold for 28 days causing my checking acct. To bounce. After seeing the canceled check sent me back to the bank said it wasn't good enough. Ended up having my daughter cover the check but they were kind enough to pay the NSF charge they created. Cashed it within 6 days of me giving it to them. Then didn't even offer anything for my time or stress or the fact that I was supposed to be in Sacramento finishing up employment paperwork. Thanks for jerking me around. Will never buy there again. read more

HIS NAME is David Burch! This isn't even my dealerships where I bought my ford focus RS I was merely in search for another car of the same package be a use mine had a bad motor and this gentleman went ABOVE and beyond what he needed to to help me find one. I only started with a question as to if he had one the same package as mine which he unfortunately didn't. which is fine but he ended up insisting on helping me locate one and he did JUST THAT! If u lived closer I tell you I would've for sure bought the car from their dealership as he was a stellar example of the awesome customer service I'm sure they have! I hope this helps you in making the right choice of dealership you buy from go see him! I'm sure he would be MORE THAN helpful! read more

Very helpful staff; my steering pump blew out while visiting for the weekend. The service staff immediately assisted me with repairs, even scavaging for spare parts when they could not find new ones. I highly recommend this shop for their excellent customer service. read more

A good local company. I have owned 8 Hondas, bought 3 of them here. As little as anyone likes to buy cars, I want it to be easy, fast, and if I say I don't want something, don't shove it down my throat. Their Honda service department is great, a very welcome change from most. read more

The worst car dealer in Redding. We wanted a Dodge and drove to Sac to get it. Way better price and the staff in Sac was on point. Why is the owner of this place always complaining about people buying out of town. YOU and your staff are the reason. read more

It is wise to check the BBB.org rating for this business BEFORE you use them.... I have pointed out their rating to them and the reasons they have an 'F' rating. They said a year ago; they would "fix it, and they have yet to do anything....? read more

Called to order a part for my truck. The representative was talking with a co-worker as he was dealing with me. Never knew for sure who he was talking to. Finally in an exasperated voice...I was told they can order the part. I have a phone and a lap top so I ordered it myself. I'm hoping that this review somehow makes it up to the top of the food chain and a change will be made. If you are reading this Sir...you need to find people like me to run your business. What you're doing is obviously working but you could do it much better. In the end...isn't that all that really counts? read more

Best buying experience ever ! Andy was awesome! Very knowledgeable about all the cars and very helpful with everything- he was not pushy at all and very personable!! We love our new Honda and he made our buying process 100%better!! When we ever need a new car, I will definitely go back and see Andy! read more

They do a great job on oil changes except that it's very difficult to get an appointment unless you are willing to schedule way way out. They will occasionally allow drive up without an appointment but that's rare. 5 stars for the quality of work 1 star for availability of appointments = 3 stars read more

Just bought a brand new 2013 Honda Fit! The salesman Bob Sallinen was great! Bob was very personable and didn't pressure us at anytime. He helped us get a great price on a great car. The finance manager Kim was also amazing. My husband and I have average credit and Kim worked her magic and got us a reasonable interest rate and monthly payment. read more

As with any business worth doing business at, Crown has it's good people and it's bad people. It's been 3 years now since I dealt with the sales department but I deal with the service department regularly. Typically just the standard Oil Change package (The Works) but over the last two and a half months I've needed more extensive work done. Naturally thrown for oil changes from advisor to advisor until I brought it in for a specific issue and began a working relationship with Bill Ridge. This guy is great. Thanks to his attention to detail I was saved $3,000 total in repairs covered under a little-known CA emissions warranty. Going forward with Crown he's my go to guy. read more

Crown Motors has it all! Amazing sales Tjay Zanotti, and amazing finance manager Alan Richmond! The best car buying experience of a lifetime......again! I bought a F150 almost two years ago from Alan Richmond and it was amazing! So when I decided I wanted more......here we go again! Tjay and Alan went above and beyond to get me the truck of my dreams again! I won't go anywhere else or deal with anyone else ever! To anyone who posts negative things about crown motors.........obviously, ur a negative person who sucks at life. read more

Just bought a Honda CRV and we were completely satisfied with the experience. We had done our homework, so we knew what we were talking about. But we actually enjoyed the experience and brought home exactly what we wanted. We had made an appointment beforehand with Bill Boeger, so we avoided what one of the reviewers called the circling shark experience. Mr. Boeger gave us several long, fully informative, but not pushy test drives. Then, when we had all our questions answered, we were able to pull the trigger on our purchase without too much trouble at all. I'll add to this review when it comes times for service. But I can say that these new owners are 100% satisfied, at least so far. read more

If there were any other car dealer in Redding, go there instead. Crown Motors boasts about customer satisfaction and ratings but they have been nothing but unhelpful and greedy. Bought a 2012 Dodge Ram that had been sitting on the lot with 240 miles on it. Didn't think anything of it at the time, super excited to get into a new truck - only to have the transmission start making noises and the truck doesn't even have 6k in miles yet. Contacted the dealer, told them about it. One of the managers - John Taylor - met with us and told us that our best bet was to try and fix the truck. We let the service department look at it and they said there was something wrong with the valve body, etc and they had to put in a restrictor plate or some such nonsense. Let them do their business, get the service report back and they had 'staked' the park gear, etc. Regardless, they looked at the issue and supposedly fixed it only to give it back and it makes the same noises as before. Got in contact with Dodge. Dodge tells us to go through the dealer. Dealer says they were cut out of the equation when we contacted Dodge. Today is the 60th day we had the truck and we're stuck with it now. A piece of crap they're trying to stretch out the warranty on so we end up paying out of pocket for the future repairs. Did I mention we had the same truck back twice to get the steering wheel aligned and it took them three tries to get it right? Well yeah. That happened, too. read more

In 2006 bought a 2005 Dodge RAM with a 7 yr an 70,000 mile extended warranty. 3 yrs later the motor blew. Spent 4 yrs paying on a truck I couldn't drive. Crown wouldn't do anything for me. Said warranty ended at 70,000 mile's. Payed 40,000 dollars for a yard ornament. Will NEVER GO BACK. THEY STRAIGHT UP LIED! Don't go there. read more

I went to crown last week to look at a new car in the first day that I was there everybody was so friendly and helpful I didn't have time to stay so that they can give me a quote on what they would pay me for a trade-in on my current vehicle they told me to come back the next day at four when I got off so when I arrive back the next day I was asked by the salesman and I had been dealing with the day before why I had returned and then he had the audacity to tell me that I should come back when my husband can come and make decisions for me he then told me that they wouldn't pay off my current loan and I could get that idea right out of my head and that they wouldn't even look at my car until I sign something saying I'll buy something from them. I walked out of that show room and within twenty mins was speaking with Ryan from Corning Ford who gave me a quote over the phone on how much the trade in is on my car and negotiated a price on a new car for me. I'll never deal with Crown again. Someone should do something about that salesman. I did however speak with a Jon and a Jose in sales who were both very nice. read more

Worst place to go to purchase vehicle! The salesman are incredibly racists! I would advise anyone not to go there. Extremely disrespected and wasn't even allowed to sit in the car after I expressed interest in purchasing the vehicle. This not the only place to buys cars in California will take my business else where and buy my car with less discrimination. read more

The worst customer service. Not only were they rude and unprofessional they also are not willing to compete with their competitors prices. Luckily my husband looked around and even though he found a better deal he was willing to work with them if they matched the price. At first they said they would see what they can do and give us a call back. When they called us back they Rudely made some excuse and we're not willing and basically told us To go take a hike. Really?! After they called us for 2 days straight in row and only for a 1,000$ less? Then if that wasn't unprofessional enough they began trash talking the other dealership we had mentioned. No thanks I'd rather buy from somewhere that has some integrity. read more

Originally bought our car at Crown and had it serviced there. Within 6 months the brand new car's battery died. Had it jump started and took it in and waited there. BAD MOVE. Five hours later they said sorry it took so long but there was also a fuse out and that confused them! Now a couple years later the battery goes again ( Redding's heat kills batteries.) Had the battery replaced and our GPS now said it needs the code the dealer gave us on a card. We got no code. Called Crown and they said look for a sticker with a code. If no code bring it in to them. We took it in and Crown's service rep said they would have to pull the driver's seat out to get the code off the GPS (and we would have to pay for that time!) We went home figuring we would have to set an appointment and go back later. Looked up the GPS code issue on the car owner's forum and all we have to do is press a couple buttons on the GPS screen to get the code! Either Crown didn't know what they were doing or they were going to unnecessarily charge us for no effort on their part. You decide! But they won't ever see us again! read more

I drive up and yes as other person commented, many salesman standing their like Eagles watching you drive up. Right away, salesman approach my vehicle with questions.Within five minutes of being there, I was asked if I had a trade-in. I much prefer to walk around at my leisure and if I had a question, I would go seek someone.I have been to dealerships where that was the case. Salesman was very nice but also a great smooth talker. But after all he is a salesman and thats his job to get a sale, right. It's best to go there with the upper hand (having a large down payment and good credit) or you will definately be paying top dollar, top interest, high monthly payment and you will be giving them a large commission. And again, that's their mission, to make as much money off you as possible and give you as low possible trade-in value for your car. Today they marked down every little tiny ding, wear, chip, scratch and so on just to bring it to its lowest possible value. I worked hard keeping my vehicle clean and taken care of, yet I was given a very low trade value.Therefore I walked away. If they do give you a low trade value for your vehicle, they turn around and sell it for thousands more. I mention this, because I have purchased a vehicle from this dealer several years ago and their practice is still the same. In just three years time passed since I purchased a vehicle from Crown Motors, they appraised it over fifteen thousand dollars less than I paid for it. They were going to give me a trade in of only five thousand. The car had new front tires, new battery, new brakes and in good condition other than a couple tiny door dings and normal wear. There is something wrong with that picture. read more

I contacted Crown Motors to purchase a 2008 Lincoln Navigator. I had purchased two other Navigators from the same salesman in the last five years. I called him and told him give me the best offer on the car and to cut through all of the back and forth negotiations.He told me that the figure that he gave me was the best they could do. I did my research and found the car for nearly $6,000.00 less in Fremont. After telling him of the offer in Fremont. He told me that Crown Motors would match the offer. At that point I had no faith in Crown Motors. Funny, Crown Motors big advertising statement is " We all pay the same for the cars it's what what we are willing to sell them for that matters" They are right, so be careful when dealing with Crown Motors read more

Came in with my in-laws to buy a brand new 2016 Honda Civic this morning and we walked over to Ford to see what they had and the salesman approached us in a very rude manner from the get-go. He was very prejudice, way out of line and was not professional at all. When we realized how rude he was being and decided to not buy a car from his lot. When I asked for his name he said his name was "Rich". I called in to report it and there was no Rich in that day, he lied to us and we found out his name was Mike Wilson. Thankfully we didn't buy our car from him, we bought it from Dave and Joey at Honda. They were very helpful and kind, but Mike was one of the meanest and most prejudice salesman I've ever come across. NEVER will we ever go to Ford again if Mike Wilson is working. read more

I had not one, but TWO terrible experiences with Crown Motors and their sales manager. He was rude and cocky and acted as if my business meant nothing. The first experiece came when he told me to, "Have a good trip down the freeway," after I told him that I was going to shop around for vehicles in Sacramento. Next I was told by him to drive with the inside of my back window obstructed with ice! Mind you I have a BRAND NEW 2009 Civic that for no reason should have frost on the inside of the car! He also told me to take my vehicle elsewhere. RUDE!!! I would not reccomend going to Crown Motors to purchase a vehicle. Shop around for a dealership that will treat you as if you matter!!!!! read more

Terrible customer service!!!!! Would NEVER buy another vehicle from them!!!!! Full of empty promises.

I was driving on I5 when my air conditioner failed. I drove in and asked them to look at it. They explained that depending on what was needed it may not be a quick fix. I went to get something to eat and received an call in about an hour and a half saying it was fixed. Wow, quicker that I had expected and it is working fine to this day. Thanks Crown. read more

Told them what I was looking for and they got me a great deal right away and I now for a great price have my dream car.

I couldn't recommend Lucas Richard, the Internet sales individual, more. I purchase a new car every few years & have come to dread the dishonesty & pushiness I experience at dealerships. With the Internet, you have the capability to reach out to several dealerships but your experience with Lucas will be far above any other dealership. He is honest, caring, knowledgeable and goes to extreme to make sure you are happy with your experience. I recently bought 2 new Honda's in a different state and would never go back to either dealership. This is the 1st time I can say I would search out a specific car salesman. I saw another customer state that Crown Motors is straightforward and this is so true. Kudos to Crown Motors & Lucas Richard! read more

Ok - I am going to post a review a little different from some of the others on here. This review is for sales only as that is the only experience I have had with them. We just bought a new Ford and I was very pleased with the sales experience. The salesmanship name was Mike Eastman and he was great to work with. No high pressure. We left as happy customers and have no regrets or buyers remorse! Thanks Mike! read more

I am a full-time RVer, and I was staying in the Redding area for a couple of months. My F-350 King Ranch dually was due an oil change and inspection. I got an appointment, arrived on time, and saw the service manager. I told him what I wanted, and he gave me a price, before I had a chance to tell him that I wanted full-synthetic oil in it. He seemed amazed that I would want full-synthetic oil, 13 quarts of it. I get my oil changes done at the Ford dealers because I still have some engine warranty left. Everywhere I have gone, all of the service managers have recommended full-synthetic. It's not required, but it is a nice thing to do for your truck. It's what I wanted, anyway. He then said he would look around and see what he could find for full-synthetic. Well....that shouldn't take long....you are in a FORD DEALERSHIP! Everything else went well, I did get the Ford oil I requested, and had the oil and air filters changed also. Their work seemed up to par, they left no junk or smears on my truck, and they were done in the time they said it would take. All in all, it seems to be a decent, quick place to get an oil change. read more

My wife and I had the best ever auto purchase. We have purchased autos from almost every dealer in town including Crown. This was the second purchase from Crown and as far as we are concerned we will always purchase from Christian, the salesman that sold us our new Ram PU. He was honest, quick and said it like it was and is. He was friendly and cut the deal we were looking for and within our budget. We started with a quote on the Internet then upon our visit to look at the truck and meet Christian, we changed our mind and purchased a new truck. Christian made the quick transition from a used car and at our request to look at a new one. I think he was surprised at out change of mind to go to new rather than a very nice pre-owned Ram truck. We were there less than 4 hours from start to finish including a great orientation on the new truck. I would highly recommend Christian as a salesman; he is unique compared to other salesmen we've worked with in the past. Crown is truly the "Home of the Right Price!" read more

I made the 90 mile journey to Crown Ford because I was purchasing a Ford F150 through Costco's car buying service and Crown Ford was the contracted dealer with them. Personally, I would rather be waterboarded than go through the car buying experience, which is why I use Costco as they have a set "Costco" price. Having had terrible experiences in the past with the dealerships in Chico, I was really not looking forward to this at all. Once I got to Crown, I was greeted warmly. Rich Potillor went above and beyond to patiently explain my options, searching far and wide for just the right vehicle to meet my needs. He worked hard on my behalf, finding what we all thought was just the right truck, and when it turned out that it was not going to meet my needs after Crown Motors received it (the other dealer failed to tell Crown that it had a lift kit installed), he immediately found another suitable truck that met my criteria and resolved the issue before contacting me to inform me of the issue. Problem solved before I even knew there was one! That is what I call excellent customer service and is part of why I will make the 90 mile drive to Redding to have my truck serviced at Crown. Another part of the excellent customer service was Don Bertagna. He managed to make the painful process of signing all of the financial forms a fun and enjoyable experience, something that has never happened to me before. I will certainly be recommending Crown Motors as the place to go for Ford products. read more

I recently purchased a used Nissan from Crown Motors in Redding, Ca. Shopping for a car is my worst nightmare. It is not something I like doing. Dave Vanklinken, the sales associate that helped me through the process did everything possible to make my experience a positive one. Once a price was agreed to, I wanted to get through the paper work and get out of there as quickly as possible. Dave made that happen and the finance lady, Misty had all the paper work ready for me and I was done within about 1 1/2 hours. I would go back to Crown Motors to purchase a car again based on the excellent customer service I received from all of them. Even John, the Manager! :) Thank you Crown Motors!! read more

No way to treat people. Paperwork was done in 15-minute spurts and did not seem to have an end after 2 hours. I think they were trying to starve us and make us tired so that I wouldn't notice how much they were charging for extras on the car. They took an hour of my time to appraise my potential trade-in and then totally low-balled me on it (I wouldn't give it to them for next to nothing - not worth it). I finally walked out and told them I would be back the next day to sign the papers. When I returned, they had the wrong numbers AGAIN. I left after telling them I would return when it was right. I have bought quite a few cars but have never had such a horrible experience. The car is great but the detailing was done in a hurry and not a top notch job. They missed a lot of places. Here is my advice to the dealership: paperwork should not take HOURS. Especially if the buyer ALREADY HAS FINANCING! read more

We went to Crown Motors to look at late model used cars. 109 in the shade. Jose gave us cold water as we looked at the pre-owned lot, but didn't find anything. Took our name and # if anything came in. A few days later another salesman, Jack, followed up to see if he could help us further. still no results. I suggested maybe a new one! We went back and forth over the phone, changed cars & prices with his boss and drove up and bought a car! Good price and a good loan. Thanks guys!!! See you in 6 months ...Ross in Chico. read more

Absolutely awful dealership. Not as bad as Future Ford of Sacramento, but very very close. Beware of this place. Go to Corning to buy a new car instead. read more

I recently purchased a used pickup at Crown (the 300 E. Cypress location). I didn't have the intention of buying that day, just doing some checking before going to Sac to purchase. The sales person, Jim Eddy, was very helpful in finding me something within my budget and was able to do the deal then, even though I had to have the check mailed from another state, a delay of several days. The price was fair and the people were good to deal with. I would go to them again were I in the market for another vehicle. read more

I have never had a good experience with Crown Motors Sales and Service departments. Parts people are helpful thought. It seems to me that all they are after is your cash and they move the their next victim. I will never purchase a car from Crown Motors, ill drive to Corning. read more

Friends don't let friends do business in rip off Redding. Crown motors prices were too high and the service department prices are outrageous. Redding shoppers seem to enjoy being ripped off. I purchase my vehicles and have them repaired at Corning Ford . The best prices on new Vehicle purchases, service prices are way better a than Crown Motors and I have even had the tech come out to discuss the needed repair on one repair job. read more

Crown sold us a vehicle that we really didn't want, convincing us that there would be no problems with our brand new $80k Ford. We did not want a sunroof or a truck prone to excessive road noise. The salesman assured us that this vehicle was exactly what we wanted. On his advice, we purchased the 2015 Ford F250. Sadly, we've had constant problems with it since. We bought the truck in August of 2015 and had it into the service department 4 times by November. It began with the driver's window leaking air excessively while driving, making a howling sound, vibrations when turning left, and the brakes resonating with a with a noise that seems to travel through the front end of the truck to the brake pedal. We took it in for these issues adding over time, problems with a weak sunroof seal, and concerns about the sluggish acceleration of the engine. On the first visit, the weather stripping on the driver's side window was replaced, but this came with a new grinding noise when rolling the window. Again these issues were reported to their maintenance department, again the truck went in for repair, and again, nothing was fixed. The downhill assist system also became problematic, but Crown assured us that "nothing appeared to be wrong." We took the truck in for service 7 times in 6 months for all of the above mentioned problems, we have contacted Crown over 40 times in an attempt to replace our vehicle or return it for credit. Instead, they transferred us to their fleet department whereby allowing them to sidestep Lemon Law standards as our vehicle is in the company name and considered part of a fleet, which negates proceedings. Crown's people from the service dept. to the sales reps, and all the way to the manager avoided this unhappy customer. They have offered NO assistance, shown NO remorse, and have NO desire to rectify the situation. Clearly, they lack respect for their customers. read more