We were traveling from Orange County heading to Weed to spend a few days when the engine light of my suburban went on. The car was also making some clicking noises. We had the car towed on Sunday night and brought it to Perry's after my nephew researched their website. On Monday we were there at 8am and to our surprise there was a line of people already in the office. We figured we had no chance but the fact that they were super busy was a good sign. Amy took care of us and said they were super busy but would get someone to do a quick diagnosis. Jeremy, the Manager, stopped everything he was doing and provided us with a quick diagnosis and our options. The car had not been serviced in a while And it needed a new transmission. Expensive but the fact that Jeremy took immediate care of our needs and provided options plus we felt so comfortable with the way he handled it. The rest of the staff were very friendly and super helpful. It's a bummer that our car broke down but I am thankful for repair shops like Perry's who are honest and handle their business with integrity and care for the people that get stranded in the middle of no where while traveling on vacation. Keep up the good work! Yazmin Ranger read more

Who charges a diagnostic fee for every single issue? I did not authorize this ahead of time and I ended up paying over $300. Other customer reviews showed comprehensive courtesy inspections were included as well as an extensive courtesy brake and Tire inspections. I was charged to diagnose a rattle in my brakes. Not only did they diagnose the rattle wrong but when I asked to correct it..It is now still not fixed.. instead, they bent the clips out to build more tension and put spray glue on the calipers to hold them down. I live an hour from town so I got to take 3.5 hours out of my life to have it still not fixed or even diagnosed properly. Wish I could charge them back at an hourly rate. The receptionist tells me they charge multiple diagnostic fees because She can't be having Her guys do work for free. But She apparently doesn't mind having Her customers drive back-and-forth on their own dimes. Awesome. I would pay overly inflated prices if I felt like things were getting done properly. Issac was my mechanic and he did what he could. Very nice guy who I really appreciate. Thank you Issac. But this shops got some issues. Not the mechanics fault. The original estimate link said that the brake stuff would be included in the courtesy brake and tire inspection.. zero dollars. (Take screen shots. I forgot) They found that the rattle clip was bent outward instead of tucked in like they should be on both front tires. So basically they had to bend the clip back in and that cost me 130. They're still rattling. Much better but still it's a band-aide not a fix. Supposedly they checked the back brakes, but one of them is squealing pretty severely and has a stuck Caliper.. completely missed that. When I asked if they looked at them they said, I'm sure I did.. no memory of it and no record of it. The comprehensive inspection also said zero dollars in the original link. 180+ to diagnose the clutch issues. Clutch replacement price was 1400 to 2200. I thought 'that's realistic I can cover that no problem.' Even if the insurance won't cover it. That's a standard price and why the system auto populated as such. After Statefarm got involved I reopened that quote link, completely different price. $3500 plus..more than the Subaru dealership. When I hit them up about it they acted like they didn't know I was was talking about. But I would not have pulled a price 1400 to 2200, out of my ass. I know I saw that. They know that their software auto populates before they change it. I figured that, so I looked it up and that is definitely the case. They went ahead and blatantly admitted to marking up their parts over 68% and mentioned that they added another hour plus to the estimate for labor. If you buy parts online from the dealership that's 105% mark up. Seriously what?? $765 vs over $1600+. I get marks ups, but this over the top. Naturally, the labor rate is not listed on their itemized bill and estimate or website. I will include for you the difference between the actual oem prices versus what they were going to charge. And evidence of free diagnostic and brake inspections done for other customers. Also what ai said about the collision I don't know why, but they insisted that this had nothing to do with the accident. I hit a huge bear, it crumpled the entire right side of my car. It does seem like it's related. The clutch wasn't slipping or going out prior, it's a very young clutch for a Subaru Impreza, and it started directly after the accident. It's a short rubber squeal upon take off. The clutch is still actually working fine. I asked them if they could rewrite the quote saying that this is consistent w an impact only because I have researched it quite a bit and that does seem to be the case. And possibly add that mechanically, the clutch is still sound and operational. They literally told me there is no way that it is related and that I am trying to commit insurance fraud. Are u kidding me?? Guess I shouldn't have bitched that my tires were over inflated. Save yourself the time and hassle. read more

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We need more than five stars! Knowledgeable, honest and kind. We have a car that is new to us with crazy problems and this shop is helping us work through them. So grateful. Honesty feels great in a mechanic! read more

Perrys has did all of my car work for years and they are trustworthy and do very high end work. I had my car smogged yesterday and was in and out in about 20 minutes. I would recommend them to anyone for all types of vehicle repair and maintenance. read more

5 Stars - Honest, Fast, and Friendly! I had a great experience with Perry's Automotive Repair in Redding (774 Twin View Blvd)! Brought my Toyota Siena in for a full front brake replacement. They did the job quickly, but the parts ended up failing (not their fault). What impressed me most is how they handled it--they found the issue, explained everything clearly, and replaced the bad parts right away at no extra cost. Further, they transported me back and forth from my home so I did not have to sit at their shop. Total professionalism! Shoutout to Jeremy, Kelly, Scott, and Tiffany--super friendly, helpful, and customer-focused (family run). It's not often one finds a repair shop that stands behind their work like this with integrity and personal warmth. Highly recommended! read more

I called to see how much for pads and rotors on my truck and they couldn't tell me. They said they "had to see it" but i just wanted a ballpark on the work I was asking for and they couldn't provide it. I was a new customer switching over from my previous mechanic that retired. I called Quility Auto right down the road and they gave me a price on the work I was asking for. read more

Made an appointment for a SMOG check on-line, Great communications via text. I arrived a few minutes early and was greeted with open arms and was taken right in. I was going to wait for this service as I knew it would only be 30 minutes or so. What a surprise to me it was done in 10 minutes you can't ask for any better service than that, GREAT JOB by Perry's Staff, Excellence Service read more

Great shop that seems capable of handling anything your auto needs. I had work done on my 2001 GMC A/C and it works like brand new now and I had some work done on my 2016 Honda Pilot that the Dealer couldn't seem to figure out and now the Honda is starting like a champ. They are great about their shuttle service which makes a huge difference in my day when my vehicle is down. Thank you guys for helping take the sting out of the repair bill with your friendly and polite employees. You have my business! read more

I initially spoke to Jeremy, regarding an issue with our Chrysler Crossfire. There are very few Auto Repair centers in town that will work on these. Jeremy spent all the time I needed, chatting with me regarding the car. He is polite, professional and friendly. SJ Denham charged almost $300 for a misdiagnosis and told me they couldn't get the part for it, which wasn't correct anyway. Perry's did another diagnosis, which revealed a different problem. They fixed the issue they found and the car so far is running fine. The cost of the diagnostic and repair was about half of what SJ Denham charged just for a diagnosis. I appreciate Perry's and Jeremy's honest approach and their excellent staff and attention to customer satisfaction. I HIGHLY recommend this shop. read more

A bit pricey but you get what you pay for. I take my rig there as they are considered the best Jeep mechanics in town and will continue to have my Jeep serviced there. Thank you Perry's Automotive! read more

Perry's Automotive - Auto Repair Near Me - Redding, California

My daughter is going to school in Redding. Her car had a major breakdown that turned into a nightmare. Perry's Automotive stepped in and more than saved the day. I had many questions which where answered fully and their service was beyond amazing. They truly went above and beyond with getting the repairs made. They kept my daughter and myself in the loop the entire process. I cannot express my appreciation and respect for how they took care of my daughter in an affordable, efficient, and respectful manner. My daughter now tells all her friends to only go to Perry's, I whole heartedly agree! read more

Had a mechanical issue with my 2013 Jeep Wrangler Sahara. They identified the issue promptly and fixed it. Very knowledgeable, courteous and friendly. Best mechanic I've encountered in decades. read more

I've been taking my car here ever since I moved to Redding. Good, honest, thorough people who explain what's needed. They aren't pushy at all, but will tell you why you should do it. Very detailed too. I will keep going here and recommending all my friends do the same. read more

Perry's has always done quality work, even getting us more life out of our Subaru Outback than we ever expected. And still going! Thanks guys Marcus Newton read more

A friend of mine and I had a breakdown north of Lake Shasta last summer driving one of his cars up to Washington from the Bay Area. Perry's stayed open late to enable us to get the car towed to them and then gave us a ride to a nearby hotel. Perry's gave us great service, fair pricing and most important, honest feedback. These are people I would trust my car care and maintenance to without reservation if I lived in the Redding area. read more

I've taken several of our cars here for maintenance, smog checks etc.. and I always get prompt reliable service for what I expect to pay, no surprises. Very professional and I highly recommend. read more

I took my car in air bag light was on and power steering was squealing. The diagnosis for air bag was 177.00 and at the end said sensor was no longer made and couldn't fix. Charged me 7oo for diagnosis and replacing hoses on power steering . I would never trust them for anything. I've been working on cars my whole life until turned 72 I would say total RIP off. Don't believe all those 5 star ratings must be friends and family. read more

The girls there are so knowledgeable! Professional, quick and pleasant. Maybe one of the pricier places in town, but they've been around forever and they know what they're doing. I'd definitely go back. read more

Pretty quick and fair with price and service. I like that Jerry does not try to oversell services.

Perry's was recommended by another Automotive shop I go to who is great (Strong Automotive) and they got me in to do a possible smog. However, my car is from my old hometown in LA county and needed to be smogged by a Star Approved smog place. The guy was very nice in telling me and recommending another place! Thank you guys! read more

Dishonest, When I went down a second opinion, I wasn't charged their diagnosis. The reason Jeremy didn't charge the diagnosis was because he got caught. Perry's wanted to charge me $2000.00 for a repair that wasn't needed. My second opinion saved me $1800.00. read more

These guys and gals really know their stuff! I had some air conditioning issues with my work truck and they were able to get me squared away and cool again in less than 5 hours!! Thank you for a class act and perfect customer service!!! read more

I made an appointment a few days ago to get a smog test done so I could renew my car registration. Before this, I have gone to a local shop that queues you up with others so you wait for 45-60 minutes for them to complete the test. Perry's did it in a little over twenty minutes. I know they are honest because I have had work done there before and the word on the street is they are an honest shop. read more

I went to gas up my car! Clearly, someone had hot my fuel door so I couldn't open it! I spent a lot of time trying to pry it open. I went to Perry's as they were close by. They helped me out and fixed it and wouldn't even take money for it. I mean, don't expect that but wow! read more

I couldn't have been more satisfied with Perry's Automotive. Customer service and satisfaction- they get an A++ I loved that they explained everything that was going on with the car in detail. They also let me know of other things that need to be taken care of, but didn't pressure me or tell me it had to be done. I like that they let me choose what I needed at that moment. They also answered every question I had. These guys are wonderful!! read more

Perry's Automotive - Office - Auto Repair Near Me - Redding, California

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As good as it gets? I think so. For many years whenever needed PERRY'S is where I go. Smog to Brakes comes to mind for my most recent needs. Although out of the way they are always willing to drive me somewhere while they work on my vehicle. Class act with great customer service from receptionist to mechanic to owner. Finding a repair person can be hard and I feel that this location is as honest as the day is long. And I'm in no way related to or employed by this place. Just like to see good people get recognized. read more

Altho totally impressed w the service @ Perry's nt overly won over w hvng bn charged $50 just to ck my brakes. A reputable company wld hv provided ths service as complimentary. I understand the terms. Pay now and later the credit is applied to the actual service whn performed. YAY! For you...sucks t/b me. If I relocate, gt a new car or choose to hv...say...my mechanic son do the wrk for the cost of the parts -I've jst bought you a pretty healthy dinner out! I ordered a part thru Perry's. It wasn't super important. But I did order it and ws tld it wld arrive w/in a cpl days and wld recv a call whn it became available. That call nvr cm. Ironically, I totally forgot abt it too until I recvd the follow-up email for oil change service and a reminder that I needed I needed that part. Lol Follow thru is an issue. For an oil change and brake ck I pd approx $105. I've nvr pd anywhere near that for those services - EVER. read more

Perry's Automotive is a class act family business committed to providing high-quality service and unbelievable customer service. My wife and I were traveling with our travel trailer from Washington State when our truck began to misfire and the check engine light came on. Since we were not close to home and only in town a couple of days we Googled local mechanics and are beyond thankful to have found Perry's. The moment we walked in and were greeted by Jeremy and Kristie (shop owners) and their fun-loving personalities we knew it was all going to be okay. Jeremy and his team began working on our truck on a Monday, had it diagnosed by Tuesday, and corrected the problem by Wednesday (our return home day). We are also super grateful for the advice they provided in the "must-see and must-do" things around town. The recommendations were perfect for what we were looking to do in such a short time. Only sorry we didn't have enough time to do it all!! Thank you so much, Jeremy and team!! We are truly thankful for your service!! If we didn't live so far from home, you would DEFINITELY be the one we would trust our vehicles with. read more

Perrys Automotive has incredible customer service. I had the flu the day I was scheduled to come in and drop off my car and the owner of the shop called me personally and asked if he could help me out by coming to pick up my car and drop off a loaner vehicle. Always on time, fair quotes for work performed, and great customer service. I highly recommend. read more

I've been taking my vehicles to Perry's Automotive for a decade or more. They're professional and reliable. I always prefer fixing my own vehicles, but when I run out of patience or something exceeds my knowledge, I get it to them. I've also seen ambulances being serviced there frequently. If the ambulance companies send their vehicles there, I'll send mine for sure. read more

I took my older diesel P/U to Perry's for a "service engine soon" light that had been coming on. I had taken my truck to a number of other shops but no was able to correctly diagnose the the problem. Perry's diesel mechanic, Chris, ran diagnostics and within an hour he found the problem! They had to order the part which took a day to ship. The part came in the next day as promised and I brought the truck back in the following day for the repair. The repairs were completed in about an hour. Their diagnoses was spot on and my truck hasn't run this good in a long time. This shop provides great customer service and follow up. I highly recommend their service for any repairs or maintenance that your vehicle may need. read more

Took my Dodge Ram back to Perrys. Fixed it, and it was ready when they said it would be.

Honest, friendly people that fix your car right the first time. We just had two major issues with two cars and they fixed them quickly.

Perry's was as good as it gets for service. Showed up for my smog test and they were done in 20 minutes! During that 20 minutes I had great conversations with Patrick and (sorry I forgot the following names) another service writer and the super friendly office manager. These folks are clearly not just being nice because you're the customer - they REALLY were so super friendly. I was even given a free Drumstick ice cream on this hot day! Also got to pet the office managers golden retriever. Amazing! I have just moved to this area of town and they will be the place where I go for all our service needs. Thanks so much... read more

Have all my work done with perry's. I trust this place more then the dealer themselves. They are honest and hard working and fair priced too. If you need anything from simple oil change to something more extensive Perry's is the place for you. They don't play games with numbers and they are a very straight forward business. I would recommend them! read more

I previously reported a concern with what I felt was overcharging for a diagnostic report. Since then Perry's has refunded the report charge, a reflection of integrity of service. Their response was most appreciated. Maybe we just got there on the wrong day of the month, but I certainly respect how this issue was addressed. read more

On a road trip in an old car and the gears were having problems. Called these guys up and they made time for me. Did a quick fix and got me back on my way. Amazing service and friendly atmosphere. A real life saver. Thank you!! read more

I know very, very little about what's under my Toyota Echo's hood, but Perry's was very good about being honest about what needed to be repaired versus what could wait to be worked on. The service was extremely fast, and Patrick provided excellent customer service. They followed up the repairs with a hand written card thanking us for our business, which demonstrates the sort of business they run. We'll certainly be using them in the future. read more

I brought my car in for axle replacement due to clunking noise. Since it was a rare part, they couldn't source it locally, dealership, or online vendors. Unfortunately, I paid for the diagnosis and took the car home. They told me to find/buy the part and bring the car back for a quick swap (1 hour service max) at the later date.... A few months pass and I was able to source a new axle on my own. I called in to setup an appointment. However, they want to charge $900 now. They are justifying this ridiculous cost with warranty, labor costs, and business protocol. In addition, they offered to buy another axle on their own for $$280 and install it for another $620. Come on guys... this does not require any custom work. You want to charge $900 for 30 minutes of work? Even brain surgeons and rocket scientists do not ask for that much. Is this how you prey on your customers who are at the mercy of their car problems? Very disappointed for the good reputation you've built over the years on here.... read more

I am new to Redding and I did a lot of research before deciding to take my pride and joy 1986 300ZX. With only 18,000 original miles on a car that's 26 years old I need a company that is just as invested in my car as I am. Everyone at Perry's starting with the first call with Patrick made me feel like I made the right choice. I took my car in to establish a baseline on my car so we can monitor any changes and keep her in tip-top shape. They did a thorough job going over my car and provided a detailed report and explained it to me. Left there only needing a fuel and air filter change. They are honest and a pleasure to do business with and to top it off I received a thank you card! Way to go! Your loyal customer, Xochi. read more