We had an outstanding experience purchasing our Subaru this week at Redding Subaru, and it was entirely because of Cheyne Birdsong. The purchaser was a senior, and Cheyne handled the entire process with remarkable patience, kindness, and professionalism. When he first greeted us, he smiled and said, "Let's go have fun." It immediately set a relaxed and positive tone for the entire experience. From the start, Cheyne was knowledgeable and refreshingly low-key. There was absolutely no pressure--just a genuine focus on helping us find the right vehicle and making sure everything was clearly understood. Cheyne took the time to answer every question, explain the features carefully, and move at a pace that felt comfortable. He was especially thoughtful and respectful in working with a senior customer, making sure everything was clear and never rushed. Buying a car can sometimes feel overwhelming, but he made the entire process smooth, respectful, and even enjoyable. Customer service like this is rare, and it made a real difference in our experience. Because of Cheyne Birdsong, we would absolutely return to Redding Subaru and would confidently recommend him to friends or family looking to purchase a Subaru. If you're in the market for a Subaru, ask for Cheyne Birdsong--you'll be glad you did. read more

beware of sales manager Colin, just lost a deal today by trying to get an extra $3500 out of us by lying and saying he called the dealership that had a better deal when he in fact had not and then suggested their sales (maita suburu) where fake advertising and shady. We were able to call and talk to the sales manager at Miata within minutes of having walked out of the sale with Colin. the manager at Miata confirmed the sales prices were accurate and was happy to send over additional information on pricing If we wanted. While Colin refused to budge from the MSRP price and only offered us a discount (of 750) if we were to take a loan and not pay in full. Will not shop here again will not recommend. I do want to say however Mick the initial sales person seemed professional, kind and authentic in his dealing with us but sadly his sales manager ruined the deal at no fault to him. read more

NEVER TAKE YOUR CAR HERE! My car broke down while I was on a road trip and was towed to this dealership. Unfortunately, I was given a diagnosis that turned out to be completely incorrect. Based on what I was told, I was led to believe that repairing my car would cost thousands of dollars and that it was essentially not worth fixing. Because of that information, I made the decision to purchase a brand-new car. Since I don't live in the area, it took some time to get my original car back from the dealership. Once I finally had the car looked at by another mechanic, I was shocked to find out that the actual issue was simply a broken radiator cap which cost me 20 to fix. After that was replaced, the car was back in working order. Had I been given an accurate diagnosis in the first place, I would not have made the decision to purchase another vehicle. This mistake ultimately cost me 20,000 dollars. Unfortunately, my experience didn't end there. The dealership also performed a recall repair on the vehicle, but I was not given the documentation proving that the recall had been completed. I now need that paperwork in order to register/sell the vehicle, and despite contacting the dealership and asking them to send it to me, they have refused to mail it. Because I don't live nearby, I'm now being forced to drive 6 hours back to the dealership simply to obtain paperwork that should have been provided to me in the first place. The combination of the incorrect diagnosis, the financial consequences, and the lack of assistance afterward has been incredibly frustrating. I strongly recommend getting a second opinion before trusting a diagnosis from this dealership, especially if you're being told your vehicle needs thousands of dollars in repairs. read more

Jason and Roman were great as usual getting me the right car for right deal! Subaru vehicles are safe reliable and sell themselves but I always appreciate this dealerships help. I've stopped by twice and called with questions. They always help and give great service. The dealership is clean friendly and I feel give honest helpful service. Check them out and get a Subaru! Their service department with Hunter has also served me well. This is my third Subaru and I have had all their help over the year. My husband family and I really enjoy this dealership and service department. If you need work done get it done by the pros! read more

Redding Subaru - Subaru Crosstrek - Car Dealers Near Me - Redding, California

Roman and Harrison (a dynamic duo) made purchasing this car so easy and so so much fun. When I first started talking to Harrison I wanted a Crosstrek but then I decided I wanted to get an Outback because right now they have some pretty good deals. But then Roman via Harrison suggested the Forester and when we learned that we could get a really deal on it, my husband and I chose this model. We were shown a silver model but i really wanted black. Roman went looking and found the black. If you're into buying a new car, do your loan application on their website before you go. It makes it so so much easier. Jason, the finance guy also was good to work with. He just made us sign a lot of things. Lol have fun shopping! The best place to go and the best car to choose, a Subaru. read more

Redding Subaru - Subaru Forester Wilderness Edition (That's Roman G.'s handing adding the temporary license.) - Car Dealers Near Me - Redding, California

Had a great experience there. I hate the whole car buying process , but Jayden made things easy. Real friendly and super chill. I felt no pressure from him to purchase anything. Found the car I wanted and was out of there in less than 2 hours. 10/10 would highly recommend to anyone. read more

Very friendly staff. My oil change (4th of 6th free one) went quick. They kept in contact with me via text messages

Thank you Service department for the giant waste of time and money. Who doesn't love sitting in a cold lobby for 30 minutes to be told the part that you have been waiting on isn't actually there? Or did you put it on another car? Isn't it common sense to not call a Customer to make an appointment for a part that hasn't arrived ?? I love taking the day off, making the hour round trip drive for no reason. Thanks so much. Just can't wait to see you all again (so much sarcasm on this) Please do better. read more

Exceptional customer service, phenomenal product at a great price! A local small business with a big heart. They always give back to the community could not ask for more. read more

This place use to be a good spot to order parts from. I personally never take my car in for a service because I do it myself. I do however take a fiancés vehicle for maintenance to maintain the resell value and warranty. This past year they have been under new ownership. I didn't think it would affect my purchasing needs when it came to buy parts. As of lately, there are certain things I cannot acquire from them such as coolant and oil. I found this strange but I think I understand what the new owner is trying to do. I'm sorry but for that reason and the other reason being the choppy service when it comes to quoting a service interval for 30k or 60k, I think I'll take my business to Chico. Chico is consistently great with parts and service. They even answer their phones when you call unlike Redding read more

I brought in my son's car. So nice! schmoozing all the older customers of which I was one. I thought it was too good to be true until I had to pay up. All these people trust you because they are good people. Im sorry but you don't earn that. You were "working" us all and are training each young man there to do the same. I guess you think we have unlimited funds but you will find out one day. Too tricky, too expensive and too manipulative. read more

One Million stars to Redding Subaru and Nemo. What a great experience. Friendly, honest and on and on. They pulled out all the stops to make this a really great experience. Highly recommend. Seriously. Go here. read more

Redding Subaru - Happy Cross Trek Owner - Car Dealers Near Me - Redding, California

Hi. After going to every dealership between Redding ca and Chico Ca I was lucky enough to walk in and meet the staff at Redding Subaru. Finding a quality used vehicle within a certain budget was getting exausting. At Redding Subaru I met Nick, Collin and the Sales Manager, These people are down to earth and without a doubt work hard for their customer. I found a vehicle but wanted My mechanic to check it out, The Owner of Subaru actually had his people take the vehicle to my mechanic and return it for me. I highly recommend a visit to this establishment when looking for a vehicle,, Thank you Guys, Amy read more

It breaks my heart to need to update this review after years of positive service. However, I feel it is necessary in order to make others aware of how Redding Subaru is under new ownership. As such it has become an uncaring corporate shell of its former self. Over ten years and five vehicle purchases proves our families loyalty to this institution. Alas, it doesn't seem to matter anymore. One of our vehicles had free lifetime oil changes and tire rotations. The other four we would pay full price for maintenance (or used to as this establishment has now lost our business.) The new owner decided to no longer honor that agreement. So in order to save a hundred or so dollars they have now lost tens of thousands in the future. Bear in mind the only reason we even stayed with Subaru was because of the customer centric mentality and forever program. Unfortunetly there is no longer any reason to remain, why stay with a business that cares nothing for its customers let alone legacy? Upon questioning a service advisor that has assisted our family for the last decade he was apologetic; but said the new owners aren't budging and it's already cost them multiple other customers. What an unfortunate fall from grace... read more

We bought a car here a couple of weeks ago. Waited to make sure everything worked out in the end before writing a review. This is the third new vehicle we have purchased here in the last 13 years. We have bought vehicles at other dealerships as well but Redding Subaru truly stands high above the rest. We really like the brand but we absolutely love the service department. Service beyond compare every time. No nonsense. No BS, and no surprises. On this deal, our sales guy, Cheyne made the whole car buying process a pleasant experience. He had a straight forward and relaxed approach and answered all the questions my wife had. He was extremely patient and exceedingly professional. A good guy! Ask for Cheyne. Again...Michael and Jason in the service department are the best in the business in and around our area. Now we have a Subaru and a Newbaru. read more

Biggest rip off imaginable. They were attempting to charge me $155 for diagnostic and $285 for repair. I was going to need to make a second appointment for repair because they didn't have the part. The next day I took car to another auto place who said the part was fine, didn't need to be replaced, they repaired on the spot in less than 10 minutes, and I asked what the charge was and he said it was free. I insisted that he take $20.. It was like night and day the service I received from the other repair place. I thought I would try Subaru repair out, and I have discovered it to be the biggest rip-off imaginable. Highway robbery, and nothing less. Save your money and go somewhere- anywhere- else. Too bad there isn't a minus stars. They would receive that. read more

I bought my WRX here and Kelcie has been so kind and helpful with questions on multiple occasions

My 2015 Subaru Legacy that I bough new from Redding Subaru began shaking at around 40 mph, so I took it into the service department to get it looked at. The service writer told me that it was determined that the car needed a new transmission and would cost $8,000 to replace. He said I could write a letter to Subaru pleading my case of the economic burden this would have on me and maybe they'd help with some of the expense. I ended up taking it to Thrive Automotive in Redding for a second opinion. They quickly diagnosed it as having a bad engine coil, not transition and replaced all 4 for $700 which I gladly paid. The car runs perfectly with no issues. Not ever trusting the Redding Subaru Service Department again except for the free oil changes they do. Very disappointing. read more

Called service department for a oil change, I have the lifetime service for oil changes and tire rotation, because of changes in ownership I have to pay for tire rotation, and wait over a month for an oil change. So much for customer service. read more

I have a 2016 Subaru Forester. I love my Subaru. I will never buy anything else other than a Subaru. The service department at the Subaru Dealer in Redding is outstanding, they go above and beyond to help their customer service skills are excellent I couldn't say anymore and Michael, the service manager is the best. read more

I purchased my second Subaru here recently. I will always go here for my vehicle needs. I feel like they work hard to get me the car I'm looking for. I loved my Impreza. However my daughter needed a car for work and buying one used at any dealer up here was not working out. So I gave her the Impreza and replaced it with a Crosstrek. So far I love this car as well. If your in need of a vehicle this is where I recommend. The service department is the best. They work hard to get you your car. They keep you informed if parts are needed and it's nice to work with them. I buy my cars here because honestly that's important. read more

I needed to schedule an oil change and tried to do so on their online system. I wasn't sure if it actually reserved an appointment (didn't get any confirmation email from them) so I called and talked to Michael. He confirmed that the Subaru online booking system wasn't communicating with their online system so I was not booked but that he would take care of me right away. In spite of the fact that the morning I wanted was already booked, he told me that if I got there right at opening time (7:30 am), he'd be able to get me in no problem. When I showed up, I was warmly greeted and invited in. I worked with Clay who is the nicest gentlemen you will meet. I had a coupon and he was sure to mark down to use it on the paperwork. I had opted to wait for my oil change to be completed so he was sure to offer me options (what the waiting room had or where the nearest coffee shop/restaurant was) and told me how long it would likely be. About 20 minutes later, he walked up and said, "All done!" and I was shocked at how fast they were! He went over all the results of their inspection with me - everything showed up good - and completed the paperwork. We almost forgot the coupon but he was quick to remedy that and I was off to the rest of my day with a smile and thanks for coming in. Quick oil change! Courteous and kind customer service! Nice waiting area! I look forward to coming back. read more

Can't say enough good things about this place. If you own a Subaru and you get it serviced, you know Michael and his stellar customer service. We've been seeing him for over a decade with our different Subarus and he has been just the best to interact with over the years. Redding Subaru, don't you loose him! read more

I recently purchased a new Solterra which I am thrilled to have. My salesperson, Cheyne Birdsong, did a superlative job! He was knowledgeable and helpful about EV vehicles, including the secondary considerations related to charging and maintaining the vehicle. He did all this in an extremely polite manner, without pressure. Thank you Cheyne. read more

Just what I needed; and WAY more than I had hoped for! Taking my Subaru Forester for its first road trip, I drove from San Jose to Redding for my 1/2-way stop-over en route to Grants Pass. The next morning I had help loading up my SUV, and started onto the freeway when suddenly a pinging started. My Forester helps me drive more safely in many ways, but I didn't know what this was signaling. I wanted to ignore it, but I knew I couldn't, especially with 200 miles on the I5 ahead of me. I asked SIRI to find the nearest Subaru dealership and was delighted to find there was one in Redding. I pulled into the parking lot and parked, hoping someone would come to my rescue. That's how I met Stephan St. Clair. Stephan immediately deduced that the problem was too much weight on the front passenger seat without a seatbelt in use. He connected the seatbelt, securing my travel pillows, snacks, and small cooler on the seat. I drove off, promising to return immediately if it didn't work. Well, it did work, but I returned, anyway. I wanted to let him know what a joy it was to me to have such gracious and timely assistance. We discussed the many safety features -- a key reason for my purchase. He then offered some hints and suggestions to make my Subaru experience even better, even resetting my default screen to be more useful to me. I appreciated the time and care he gave to me, knowing that I was not there looking to buy anything. I just needed some help. Redding Subaru is a great place to visit. And I highly recommend you ask for Stephan St. Claire, read more

My name is Baruch Inbar and I am the co director of the BLESS THE CHILDREN PROJECT, a small non profit from Mount Shasta, CA (http://www.BlessTheChildrenProject.com). Few weeks ago I called Redding Subaru and spoke to their sales associate named Shane, requesting him a written quote for a new Subaru Outback. I explained to him over the phone that I need the dealership's official quote letter in order to present it to our supporters and donors so we can purchase a new vehicle. Few days later I followed up by email with Shane and he said he'll get back to me with a quote but her never did. Few weeks have past and that's enough time for us to realize that we have been ignored by this dealership and not taken seriously. That's too bad because we decided to move forward with another dealership who actually treats us as valuable customers with care and respect, and not like a worthless pest. They lost our business and that's a shame for them. Hope that our review helps. God bless an have a great day! read more

This dealership repair division exceeded my expectation. Redding Subaru Auto Service and Michael Woodward went above and beyond to assist me with my son's out of state powertrain repair. Michael gets special accolades for working with my very difficult and shady warranty company. Redding Subaru was honest and advocated for me when the warranty company was trying to get out of their obligation. Michael emailed and kept me informed on the car status. They gave me amazing professional service that was over the top! read more

This dealer is marking up vehicles $2500. Taking advantage of a bad situation (pandemic) for higher profits. Bad form folks, other Subaru dealers are not. I'd say ordering your car from Chico instead would be worth the drive. read more

We were traveling thru Redding to Washington when our braking system went on the fritz about 1/2 hour north of Redding. We called Redding Subaru and they were great from that moment until we drove out of their service department 3 hours later. They were friendly, calm, got us in quickly and the brakes fixed and back on the road. If we had to have problems, glad Redding Subaru and Jason were available to help. read more

This location is under a new owner. We bought a new Subaru from them. Wish I had read the reviews first. Dealership was not able to process any title / registration electronicly, " snail mail" so that created many issues with CA. DMV. The go to line, DMV lies. Hard sell on extended warranty, FYI, we were able to cancel that. We were offered a 1 free oil change, sales manager reneged on that...lol. They are helpful for the SALE! Our experience, if you have a problem/ question they do not return your calls. read more

This review is for service department : we usually make an appt with service but received a mailer touting their express lube and no need for appts. We tried. 11am on a Friday and we walked in to a line of 5 people waiting to be "processed". Holy cow! No fear - I was checked in within 10 minutes of arriving, notified of a couple recalls they could squeeze in if I wanted to leave it until 4p. Okie dokie! Let's try. As promised, the car was lubed and tuned with a multi point inspection and all recalls handled. All with a smile! You GO Suby Service! See you again - but hopefully not too soon. read more

The service department is ridiculously good and I am just floored with their customer service! Chris just changed my light bulb for the headlight of the driver side right there, and Nemo from Parts showed me how to change light bulb on the passenger side. I am one happy satisfied customer! Will stop here for all my service needs from now on! read more

Worst experience in 20 years of buying cars. Cash in-hand, ready to purchase, had detailed information on specific vehicles in their inventory, only needed pricing and test-drives. They didn't seem much interested in selling a car. 2 minutes with sales staff and decided to go elsewhere. A leading car dealer won't provide a potential buyer with basic information like pricing and availability, and then wonders why we choose to buy "online". One can only hope the practice of interacting with "sales staff" when buying cars will soon be a thing of the past. read more

Had an amazing time here!! I was so worried buying my first car and thought there was sooo much more to it, but Dalin made it so nice and easy. Absolutely amazing. Next time I get a car I'll be back to Subaru!! read more

Redding Subaru - My beautiful new Subaru Crosstrek!! - Car Dealers Near Me - Redding, California

The only reason for the 2 stars is the fact that the service dept is excellent or it would be one star. We were in the market for a 2019 Subaru outback last year and Redding Subaru couldn't even come close, not even in the same ballpark or universe, with regard to price. I had price quotes in writing for other. read more

I'm so mad that I don't remember the three men's names who helped me! I meant to do this review much sooner because I knew I would forget. Anyway, do not even think about going somewhere else to buy your vehicle. The manager helped us initially and found a vehicle that was perfect for me. His sales employee and finance employees were also amazing. In no way were they annoying and pushy like all other car salesmen. The laid back hospitable atmosphere really made me feel like I could trust them and feel good about spending money on a vehicle here. If I ever need to purchase another vehicle, it will be from Redding Subaru. Thank you guys for making it a great experience! read more

I have purchased two new vehicles from this dealership and have been happy with Michael and Clay in the service department. They go above and beyond to make sure your vehicle is serviced properly and all recalls are taken care of. We have only purchased new vehicles from dealers, and Redding Subaru is exceptional. read more

I cannot tell you how happy we are with our recent dealings with Redding Subaru. We were in the market for a "new to us" car and after reading the great reviews of Subaru's in Consumer Reports magazine, we headed to Redding Subaru. This particular day was horrible weather wise but the salesman had no issues showing us the ins and outs of every single car. Justin Shepard was his name and he was awesome...a young guy, obviously destined for greater things than selling cars but that's what he was doing this day. We test-drove at least 4 cars that day and he was patient with all our questions and was completely honest with us from the start. We spent so much time there that afternoon that we were running late to an evening function, he offered us a car to take home for an overnight test drive! I had never heard of that before but we were extremely appreciative! We got to really become familiar with the car and by the next morning we knew we wanted it without a doubt. We went back the next day and had to play the typical car buying game, but Justin made it less painful...we ultimately got the deal we wanted and I think both us and the dealership felt good with the outcome. All the employees we encountered were friendly and happy...cracking jokes with us and making us feel comfortable. The dealership is new to Redding and are currently located in a small building for now...they have big plans to expand this year and a newly constructed building is coming soon. We look forward to seeing how they do in Redding. We were a Toyota family but I think we've just made the switch to Subaru! read more

Redding Subaru - Car Dealers Near Me - Redding, California

I purchased a 2019 Crosstrek in October 2018. Moving from the white 4X4 pickup mode to a lighter environmental footprint. It's a sweet little ride, premium package, sporty and sharp. My plan was to use this as a all around activity vehicle and daily commuter. It delivers all that is necessary with the addition of a tow hitch, bike rack, plus snowboard and kayak racks on the crossbars. Tom was my salesman, pleasant, professional and knows his stuff. They moved the process smoothly along, careful not to miss a dot or a cross on the t...before you know it I'm in the family. I did however have a problem, one that I choose not to disclose because they handled it in the most professional and efficient way possible. The car, not the dealership, was the problem and Redding Subaru not only stands behind their product, they stand beside their customers. Jon worked on the resolve, Tom came back to the plate and the whole Subaru team made it a more than expected pleasant experience. Full service and beyond...I thank you. read more

Redding Subaru - 2019 Subaru Crosstrek / premium package / pearl white. - Car Dealers Near Me - Redding, California

Still hate them. I have a service appointment for a recalled airbag tomorrow. Took 2 months to get it in. F***ing Redding Subaru...called pretending to be confirming my appointment (which was already confirmed by text) and updating my email address....then wanted to pitch me trading my car in for an upgrade. Assholes. I told them absolutely not. It's paid off and I'm keeping it FOREVER read more