Bought a new ( to me ) truck and I have low to bad credit and this awesome guy ( Travis) was able…read moreto get me a loan and I drive a way with my new 2014 ran love it thanks again for everything you did

Worst dealership I have ever dealt with. Don't waste your time. The manager Austin and salesmen are…read moreextremely shady and do not have your best interest. They will 100% screw you over.

We just bought a really nice Dodge 4x4 Big Horn truck. Kurt's Grandell was real easy to work with…read more They have a great selection and he gave us a great price. The buying process was very easy and smooth transaction. We will be repeat buyers with these guys.

If I could give 0 stars I would. Avoid this dealership at all costs…read more My initial interaction was was great. The sales rep at their Red Bluff location was amazing. Fast forward 5 months and it has been literal HELL. I was visiting from out of state when my previous vehicle died and I had to purchase a vehicle to return home to Oregon. I purchased my vehicle outright and also purchased the extended warranty they offered. I went to use the warranty I paid for when we had some parts fail on this vehicle (after only 5 months). This is when I discovered that my warranty contract was NEVER sent in. I attempted to reach out to the Red Bluff location only to find the number disconnected. I then reached out to the Anderson location, explained the situation and was told the manager was at their other location and they would have him call me back. A few hours later, I called in again and asked to speak to the manager only to be told no, that the manager was not working that day but they would call me back with information in an hour. A few hours later, I called in again to get ANYONE to send over my contract to the warranty company so I can get my vehicle fixed. Spoke to another employee who told me that I could not speak to the manager because they had a death in the family and it was hard to get someone on the phone. This employee then explained to me that the company they use for the extended warranty often claims they don't have paperwork because they don't "save" it when it is sent in. Again, I asked for a direct line to a manager so I can at least leave a voicemail to get answers and was told no. So off to the warranty company I go. I called them to find out what exactly was going on from their end. Turns out payment for my warranty was made with no copy of my contract and they had been trying to get it since OCTOBER (it is now the end of May). They informed me that they have made multiple attempts to reach the dealership with no cooperation from them. At this point I'm livid so I call back again asking for contact information for the owner. This situation was getting messy and I just wanted answers. Miraculously, the manager was able to get on the line. According to him, he had been in the office all day assisting customers and had not had a death in the family. When I informed him that I was at the end of my rope dealing with their location and wanted to speak to someone above him I was told he is the "end all, be all". After a lot of back and forth, this manager now wants me to send him a scanned copy of MY copy of the warranty contract so he can send it to the warranty company and we can "be done with it". A contract that they have the original of AND should have already been sent in months ago. His response to how they were going to make this right was that they "did the hard part and sent the money in" to the warranty company. Save yourself the headache and do not purchase from this company. They're shady, have horrible customer service and apparently do not know how to handle important documents. If the owner reads this, I sincerely hope you revisit who you have in management and policies around who to contact when management fails because this is absolutely insane.

Freightliner Northwest (Redding) saved our butts and 7 week vacation. Our Class A Motorhome broke…read moredown on I5 in the Shasta mountains with a "Stop Engine Light" the afternoon of July 3rd, before the long 4th of July weekend. First, Good Sam made us figure out where to have our RV towed before they would send a truck. After a couple hours on the side of I5 calling several places (we don't work on RVs...or, we only work on the coach, not the chassis...or, we cannot see you until the week of 7/15...), we finally found Freightliner NW. Our day turned around when we started talking to Nick. He was very calm and reassuring that they could take care of us. He also referred us to Black Butte Towing (separate 5-star review) when Good Sam was quoting a 4-5 hour wait. In addition to his handholding us through multiple phone calls, Nick was there to meet us when we arrived around 10:30 that night and get us settled in for the night. The next morning, Justin picked up the baton from Nick and got our RV in for immediate service. The service tech, Brian, quickly identified the broken $45 part and had it replaced (and drive train reconnected) before noon. We were very pessimistic, given the holiday weekend. But feel very fortunate that Freightliner Northwest: was: - open until 11:30 PM the night of 7/3 - were open half day on July 4th - were able to prioritize our service that morning - had the part we needed - just damn friendly, in addition to being so competent For a trip we were seriously considering turning around for, or at the very least, assumed we would lose several days in Redding (due to holiday weekend), we ultimately only lost 1 day or our trip. Cannot thank the crew at Freightliner Northwest enough for taking care of us and getting us back on the road so quickly.

Our Motor home broke down and was towed Monday afternoon to Redding Freightliner Northwest. Erik…read morethe service manager was great, he kept us updated and dug into our warranty information. Tyler, their Allison transmission certified technician was off until Tuesday. They were extremely busy but knew that we were traveling and worked us in. Our rig was diagnosed on Wednesday & Thursday, repair work was completed Friday morning and we were back on the road headed home around 3pm. Both Erik and Tyler came in as we were checking out. Erik went over the warranty information Tyler went over everything concerning the problem & repair with us. We had a 7 hr drive home and our rig drove perfect, no problems. I would definitely recommend Redding Freightliner Northwest and wouldn't hesitate to take my motor home there for work.

Second truck purchase at this dealership in two years!!!! Very pleased! Great products! Great…read morevalue! Excellent customer service! We will always give This dealership first shot! Thank You Jose!

I have never purchased a vehicle from them but I have spoken to one of their salespeople over a few…read moredays and he was very helpful and low key. He did not pressure me or even try to bullsh*t me. He was patient and easy to deal with and for me, that's huge! I have never bought a car at a dealership that I actually wanted or could afford because I haven't had good experiences with the sales people I have encountered. I recently received another prequalified offer and I deliberately searched for the same sales person. I messaged them about it but unfortunately they didn't respond. That'll knock off a couple of stars in your rating if you ask me! Otherwise they are pretty much just another car dealership, doing what they do! To be fair, I don't think I would ever give any dealership more than three stars. I think that would be a great rating in the grand scheme of things.

Well they are a very busy shop. We came in and now we wait for them to work on r trk…read more Ok we on day 3 and they finally got our part! Yeah!!! They did find a short in some wires going to the def system so at least that is fixed yesterday. So now they are working to put a new def sensor in. Unfortunately they have to take the def tank off to put in the sensor in!! 3-4 hr job. So I think we will be on our way north today! They have been really nice here. Drivers lounge is pet friendly. Most dogs that came in were very friendly. Vending machines. And the Westside Pizza delivery... awesome. We had the big Kahuna. They do have a book for delivery in lounge. And TV has good Chanel's at least.

Well where do I start the company starts you at low pay .promise pay but has hi expectation…read morefrom you and if you don't meet them you don't get a raise .low miles .long wait time at shippers and receivers good luck getting detention pay .all there trucks are governed at sixty five and if your truck breaks down and has to be sent to a dealership you won't be in your truck for quite a while because the backlog to get your is a long time. One good thing is that if you want home time if you give atleast a week notice you should get . The kitworms have Pat car motors, which break down frequently and the internationals. That they have have transmission problems on a regular basis. All I can say is, if you want to work for this company driver.Beware, you may have good days and good weeks.But be prepared for the bad days and bad weeks because they will happen .

Great safety meeting today with over 60 people. Well established OTR transportation company that…read moreruns 95% I5 with newer fleet and satisfactory safety rating.

When PG&E shut down our power for an extended period of time we relied on our 5000 watt generator…read moreto help preserve perishables in freezer and refrigerator. It all so was able to run the pump for our water well. The generator is rather old so when it stopped we were worried what we could do. I called around Oroville (where we live) and found it would be at least a week before we could get anyone to even look at it. We lucked out when we called Feff's Truck Service in Chico, they were very polite and did not promise anything but that they would look to see if they could fix it. What a savior We took it to them and got it back the same day and was not charged and arm and leg. Thank-you, JEFF'S TRUCKING We will not forget the good work you have done.

The owner John is a true professional. He is very passionate about this industry and it shows. He…read morehelped us sell a boom truck for our business and throughout the entire process he was readily available by phone and made it a easy comfortable experience. We would highly recommend mach 1 machinery to anybody in the industry. Reliable Honest Trust worthy

I've bought equipment from Jon for many years. His knowledge and fair business practices are why I…read moreknow that we can count on Mach 1. I look forward to the next machine from Mach 1.

Michael was very helpful throughout the purchasing process. Communicated every step of the way.read more

Michael did a complete, professional job for us. First, he came to our house and. took 60 or more…read morephotos of my '55 Chevy Belair. With no contract (only verbal), he went ahead publicising the car. I did nothing. He did it all. The car stayed in my garage, Within six weeks he had a buyer for us from Gilroy. The buyer brought a flatbed trailer and a grocery bag of cash...directly to my bank where the three of us did business. Michael did the paperwork. I got my copies. Michael did the follow through. Everybody happy. Me, totally satisfied. G. Beaumont