Dan and his team are outstanding! I had accidentally put DEF in my diesel gas tank and was really…read moreupset about it luckily I didn't turn on the truck he was very professional explained the process of fixing it and actually went out of his way to let me know my truck would be fine which I really appreciate d that! End result truck is running great and is fixed I'm a very happy customer and will use them in the future.

I got help on my duramax and Daniel was Very relatable, and super knowledgeable. His years of…read moreexperience shine through with his ability to problem solve and get things done right! Every time I come with a problem i know I will be leaving with it solved and happy. Thank you Dan and Marcos!

Freightliner Northwest (Redding) saved our butts and 7 week vacation. Our Class A Motorhome broke…read moredown on I5 in the Shasta mountains with a "Stop Engine Light" the afternoon of July 3rd, before the long 4th of July weekend. First, Good Sam made us figure out where to have our RV towed before they would send a truck. After a couple hours on the side of I5 calling several places (we don't work on RVs...or, we only work on the coach, not the chassis...or, we cannot see you until the week of 7/15...), we finally found Freightliner NW. Our day turned around when we started talking to Nick. He was very calm and reassuring that they could take care of us. He also referred us to Black Butte Towing (separate 5-star review) when Good Sam was quoting a 4-5 hour wait. In addition to his handholding us through multiple phone calls, Nick was there to meet us when we arrived around 10:30 that night and get us settled in for the night. The next morning, Justin picked up the baton from Nick and got our RV in for immediate service. The service tech, Brian, quickly identified the broken $45 part and had it replaced (and drive train reconnected) before noon. We were very pessimistic, given the holiday weekend. But feel very fortunate that Freightliner Northwest: was: - open until 11:30 PM the night of 7/3 - were open half day on July 4th - were able to prioritize our service that morning - had the part we needed - just damn friendly, in addition to being so competent For a trip we were seriously considering turning around for, or at the very least, assumed we would lose several days in Redding (due to holiday weekend), we ultimately only lost 1 day or our trip. Cannot thank the crew at Freightliner Northwest enough for taking care of us and getting us back on the road so quickly.

Our Motor home broke down and was towed Monday afternoon to Redding Freightliner Northwest. Erik…read morethe service manager was great, he kept us updated and dug into our warranty information. Tyler, their Allison transmission certified technician was off until Tuesday. They were extremely busy but knew that we were traveling and worked us in. Our rig was diagnosed on Wednesday & Thursday, repair work was completed Friday morning and we were back on the road headed home around 3pm. Both Erik and Tyler came in as we were checking out. Erik went over the warranty information Tyler went over everything concerning the problem & repair with us. We had a 7 hr drive home and our rig drove perfect, no problems. I would definitely recommend Redding Freightliner Northwest and wouldn't hesitate to take my motor home there for work.

Hi Adam this is Tai the asian guy with the expedition that you help out on Monday morning! I would…read morelike to tell you thank you from the bottom of my heart during my hard times traveling and having car issues! I appreciate you and the owner of the shop for taking good care of me when I stop by. If I live in Redding then you have my business for life. Thank you once more for your helping hand with my car. God bless you and god bless America bro!!!! I manage to drive back home to Vancouver Washington safety because of you Adam!!!

I suppose that those who live in Redding, have their favorite shops. My review is probably more for…read morethose who are visiting Redding, like me. The alternator on my truck suddenly died and just like that, what was promising to be a fun trip, turned into a nightmare. More than just needing work, the alternator on this one is mounted on the bottom, behind the engine, right over the exhaust. While I do pretty much anything myself, I was on the road, far from home, and this job required big tools. If you are in such a situation, reading my review, you know the feeling. Trapped. Unlike my home auto repair market L.A. that is very saturated with such businesses, here in Redding, it seemed there is almost no where to go. And everyone was asking... let's just say an amount that would make an entire LaBrea (LA) come out of their shops and say "WTH? We can charge that?". But I kept searching. And I have found Steve. May I say "Fair Price"? Now, I know, I know. I thought so too. But, I had a pleasure of chatting with some of the local shops before I found Steve, (spent an entire previous day), so, I already knew better. Steve's shop looks like a normal auto shop is supposed to look, if you know what I mean. I liked that. I always want that. And was at the shop, met me personally, looked at everything, made some tests to be certain, and took the job. He showed me exactly which brand of the alternator he is going to install, and that was the one I would have chosen myself. And he kept his word and charged me exactly by the quote. No tricks whatsoever (trust me, I know them all, been around auto repair for a long time). He has two good mechanics there and the job was done perfectly. I like small details, and I always want the repair done right, I demand that from myself and from others. I looked over my truck after the repair, and I found myself to be completely satisfied. Nothing was forgotten, nothing broken, nothing put back the wrong way. Like a factory. Now, to me the price and quality matters, of course, I am just like everyone else. But, I tell you even more important is the quality of the man and his word. I always try to find the shop that is owned by the man who will stand behind his reputation. Steve is the man. If you have found yourself needing honest and qualified mechanical assistance, - my good advice to you is go see Steve. I have a female relative there in Redding, and it is always a big deal which shop do you trust enough to send her to. Well, she ll be going to Frank's S & S Auto Repair, I can tell you that. (Also, how come this shop has only 3 reviews?)

Scam mechanics. I had a blown line from the air compressor and they decide to change air dryer and…read morealmost had me change the air compressor. Luckily was saved by another mechanic. These guys are total clueless mechanics. Do not use at all costs.

Stay away from this shop or their road service.Overprice. Totally SCAM. Will charge you overprice…read morefor parts and for easy fix they'll take more than 4 hours so they can charge you for $labor. There another mechanic shop 1 miles away same road North side try them. SCAM!!

I had a dead key fob. Phone was locked in my car. Walked into their doors and the three staff…read moreworking were the absolute nicest folks I have ever met in a store. They assisted me in getting my car unlocked and got me back on the road. This review has nothing to do with their products or what they sell, but it speaks volumes about the type of people they have working their store. Truly kind human beings. And that still matters.

Went in and got a quote for a tri fold tonneau cover and rhini spray liner for my 2023 Silverado…read moreand next thing I made an appointment for next day, great customer service, great quality work and it was all completed in one day.