I needed cross-country transport (1,700 miles) from Prescott, AZ to Channahon, IL and all 3…read morerepresentatives did a fabulous job! Charlie was our broker and scheduled our transport (along with our reasonable quote), George was our contact for actual pickup and delivery day, and Alexi was our driver. All were super nice and fantastic to deal with! Was a much easier transaction than I had anticipated and my Jeep was delivered safe and sound within 2 days - thank you!

This business does not handle the service that I needed. However, the young man that I spoke to…read morewas very pleasant and referred me to another company.

Transported a brand new vehicle from a dealer in SC to AZ. The car was a gift for my wife. The…read morevehicle arrived very quickly (within 3 business days) and the transaction was seamless. I paid for an enclosed container so that the car would remain 'spotless' as advertised on their website (https://www.montway.com/enclosed-auto-transport). However, when it arrived the driver acknowledged that my car got dirty because he loaded a dirty wet car above mine. When I submitted a claim Montway politely claimed that the shipping company cannot be held responsible for dirt and debris despite being in an enclosed container. To be clear, my car was in no way damaged and I remedied the situation by taking the vehicle to be hand washed. However, I believe that consumer expectations should be met in particular when those expectations are set as advertised. The cost of me having to arrange for an external wash and detail is a two star deduction.

WORST COMPANY. Cancelled my order the day off. Doesnt do anything to help you. Responds to…read moreeverything with "sounds good". Driver was supposed to show up on a Friday. Ignored all my calls. Saturday came--nothing. All Montway could say was "we can't do anything" STAY FAR AWAY

Scheduled a pickup for a Tuesday, but the local carrier called and asked if I could do Monday, a…read moreday earlier instead. I was fine with that. Pick up went well and on the back end, my car arrived safely without damage. Great. There are a few things, however, that made the experience less than stellar that left me with only giving two stars: 1) Communication-I received an automated text at 6 AM on the morning it was scheduled to arrive and then...silence. The message said I'd receive a call 2-3 hours ahead of delivery and I waited the whole day+ and got nothing. Calls to the agent I booked with went unanswered. Calls were made the next morning and only received a response from their broker dispatch-they had to contact the actual car hauler. I had the name of the carrier and contacted them and was told the driver had a delay somewhere and would reach out ahead of time. That was more than the Road Runner CSRs could offer. 2) Real time tracking did NOT work AT ALL. While it gave start and end days and the "route", there was no update other than the car being in transit. And contrary to what is clearly advertised, no way to look and see where the actual vehicle was in progress (from PA to AZ). That alone would have given me some idea of their arrival time when the dispatch had nothing to offer than "the driver will contact you". 3) Arrival time-still expecting a 2-3 hour advanced notice window, I received a call when the driver was SIX MINUTES away. I stayed close to home, but had I had real time tracking and actual communication, it would have lessened the stress of not knowing where my vehicle was. 4) Language barrier-I suspect that a clear language barrier was also a factor-the driver spoke very broken English and while he was pleasant and professional, there was no explanation for the additional 30 hours I had to wait for some type of response.

I had a confirmation from Roadrunner and received two messages that everything was on time and…read moreconfirmed. On day the car was to be picked up, no one called or texted to confirm a delay. When I called they said they were not sure when they can pick the car up. They would not let me drop the car off at their office in Phoenix because they did not know if there was space available. They were rude and unhelpful on the phone after being on hold for over 45 minutes. Please do not ever use their service. There is zero responsibility they took for the losses incurred by their lack of communication and commitments. Please do not use their services.

I have used Gary on multiple occasions to move my vehicles from various places throughout the…read morevalley. Most of these cars are either lowered specialty vehicles, or inoperable vehicles that require special care and consideration. Gary is always prompt, courteous, and very pleasant to deal with. His rates are extremely favorable and I would reccomend him to anyone who has a car that they care about.

Awesome dude. I call him first for any transportation needs. I've never had to call a second…read morecompany. He has always been reliable and was a great price.

do not trust them with your vehicle. it will be damaged and they will block you. they will blame…read moresomeone else and not take responsibility. their pre photos are not time stamped

I absolutely DISLIKE writing NEGATIVE reviews, but as always, I am fair and honest. That's really…read morethe meat in the sauce, Baby. I called this trucking company out of Phoenix, to get an SUV shipped to Iowa. I SPOKE WITH TWO PEOPLE AND LEFT TWO VOICEMAILS. I should have let it be there. However, since I had a good experience with them before, through a broker, I gave them the benefit of the doubt. I finally got ahold of a woman named, LYNN. She gave me some SORRY EXCUSE about how the prices have nearly doubled and she can't help me. First saying she could help me, then finally saying no, minutes before hanging up. I ended up getting extremely FRUSTRATED, by the outcome. In the end I DECIDED TO GO WITH MONTWAY. A broker. It may have saved me $200-$300, but my time is worth more than that.

Very little hustle, Took all day to move my stuff, Saw the "head guy" Coulton smoke a cart "weed"…read morebefore driving my stuff to its destination. would not recommen in any sort of way this company is very unprofessiona.

Long story short: if you don't have time restraints surrounding pick up and drop off (work, school,…read morechild care, etc.) they have fair prices and get the job done. My car got here within the original window and undamaged. Prices were fair- moving from Arizona to Minnesota for $1,000. I'm giving 3 stars because the communication throughout the process was really not good and I was often left totally in the dark. A few days before my car was to be picked up, They told me it would be picked up Monday. They didn't show up so I called to ask. They said they'd be there Tuesday. They didn't show up. When I tried to ask what was going on, they just said they were within their original window and were not apologetic. The same issues happened upon pick up. They missed a few windows and then, with my car less than an hour away for 1.5 days, said it was because the driver could not deliver ANY cars that day due to some regulations. Then the driver contacted me to say he wouldn't deliver to me because he had too many deliveries that day. Kim in the main office was AMAZING and probably the only helpful person I talked to the entire time I was going through this. Everyone else was condescending and not apologetic because they were within that original window.

Wow....I called them as I am looking to move, but whoever answered surely didn't want the business…read more I asked if someone could stop by and give me a quote, but he insisted to give me a quote that was at least double everyone else I've called. I had hoped he would have said they would come out and take a look because they want business, but he was fast to hang up when I told them I'll have to look elsewhere because other companies were charging half. I"m not a buyer that only cares about price....service is my top priority. I would have thought that if I was getting quotes for half and he was charging me double, then he wasn't calculating things correctly and would have offered to come out But it's okay....some companies want work....others don't. This company does have some good reviews so I'm happy for those that got good service.....I sadly didn't experience that today

Best movers ever! Don't even think about using anyone else. I have heard nightmare stories about…read moremovers and even though these movers are a little more expensive than others, they are worth every penny.