Had a wonderful experience here. The back of my phone had cracked, and Kevin attempted to fix it,…read morebut was very honest and letting me know that when he fixed it, something went wrong in the phone no longer works. He then worked with me to get me a replacement phone as soon as possible at a reasonable price. Very honest and trustworthy young man.

The HDMI port on my son's PS5 was going in and out then completely stopped working, which I…read morewitnessed. That same evening, my son took the console here to get the port replaced after getting a quote over the phone. The next day, they called to say 6 pads on the motherboard were missing so it would be $100 more to repair and take another week. It seems more likely for 6 pads to come off during a repair attempt and not while playing a game, but they claimed it was like that when they opened it. Feel free to Google how this usually happens, especially with not one, but six pads.

I have mixed feelings about getting services or buying new equipment through Verizon in store it…read moreseems like with promotions they have are sometimes misleading due to our experience of what is actually offered as a Verizon customer. where yesterday we were told that by employee in the store that we were able to do a one for one trade meaning the phone would be covered and of course any fees that applied will reflect that. But today that was not the case unfortunately we end up only getting a credit instead of getting even trade in to applied to the new phone. But after we got the salesperson to understand what we was told. he did clarify that the deals to change from time to time very understanding and that we only had basic plan and that didn't applied to the offer that was present.

We had a great experience with the associate Tevon, he made it very easy to understand and is easy…read moreto talk to. Would go again.

I visited this location on 7/12/2021 at 10:30 am. First, the door was locked when I arrived at…read more10:30 and the business hours posted said the location opens at 10:00am. However, this was not a big issue. Alexi (the store employee) opened the door, but told me that she only takes monthly payments and I would have to go to the store on Atlantic Ave (on VA Beach - 30 miles away) to purchase anything. I asked if she would call the store Manager, Tony. But she refused. She said she was in the middle of inventory and couldn't help me. The customer service here was extremely unprofessional and I would not recommend visiting this location.

From the owner: Welcome to Boost Mobile Premier Store. Boost Mobile is your go to Boost Mobile Authorized Retailer…read more We have the best selection of all the hottest devices with the added bonus of the best customer service in the area. We pride ourselves in helping you find the right phone for all your needs. Come on in and check out our great prices. We will make sure that you leave the store a happy customer. Habla espanol

Today, I contacted Cox Communications via live chat with one simple request: to cancel my internet…read moreservice. We found a provider offering faster speeds at a better price, and we've decided to make the switch. Instead of processing my request, the agent repeatedly stalled by asking intrusive and unnecessary questions: "How many devices do you have?" "What price are you paying?" "What do you use the internet for?" I explained that I had already made my decision and did not wish to answer personal questions. The agent insisted I had to answer them in order to proceed with the cancellation. Then, rather than moving forward, they pivoted to a sales pitch about Cox cell phone plans--something I have absolutely no interest in. At that point, I started making up answers just to get through the process. This is not customer service--it's harassment. Making it intentionally difficult for customers to cancel services is a shady business practice and only serves to drive them away for good. If I had even the slightest thought of returning to Cox in the future, that experience completely erased it. Your company needs to seriously rethink how you treat outgoing customers. You don't win people back by wasting their time, interrogating them, and pushing unrelated services. You just leave a bad taste in their mouth.

Cox should not do mobile or anything really. Service was miserably terrible and customer service…read moreis just nasty and rude. We had the service for less than 1 month. 2100$ dollars later three phones no service and crappy care. Use this service at your own risk you have been warned.

I had my daughters iPhone battery replaced within a day. A few weeks later had to bring my…read moredaughter's iPad for a battery issue. The guy was friendly and fixed within a couple days. I was skeptical of these repair places because you never know if someone's trying to upsell parts to make money. I got one price and no changes. Would recommend!

Omg he was so helpful I had just received a birthday…read morepresent, a very nice watch, but it was too large. I was asked by my boyfriend to wait and he'd fix it this weekend. So of course I removed a few links myself and in the process lost a pin. This pin completely disappeared into thin air! I pulled pins out of a couple other watches desperately trying to get this put back together. I gave up and decided this is it something I should not have messed with, but now it was too late and I needed to get this fixed. I didn't wanna go to the mall and deal with that so I just came to this location and gave it a shot. The shop guy (didn't catch name) fixed it and it's on my wrist right now and he was extremely helpful and the price was unbeatable. Thank o

I bought a new phone and four days later I could not text with it. I took it back to this store at…read more7:30pm and told them I had to have my phone for the work I do. I was told they could not help me because Sean, the guy who sold it to me, wasn't there. The person I spoke to didn't even look at the phone. He said there was nothing he could do. I asked for a different phone. He said they didn't have any in stock. I said I would take a16 instead. He said they didn't have any in the store.??? I said let me speak to your manager. He said she left. I said call her. He said she was in a meeting?? He lied to my face. In a meeting at 7:40pm at night when she had just left??? I have never had such poor service. And to be lied to all because he didn't want to bother helping me? I will never come here again.

So, On 02 Mar 24 I purchased a phone online; I paid the…read moreextra money for two day delivery. Between Verizon and UPS something went wrong, and after five days of drifting around, my phone was "returned" to Verizon's Fort Worth warehouse. I was never informed of this; Verizon's website shows my order status as "delivered." Well I spent 8.3 hours between online automated chat (which is totally worthless), online chat with a rep (pretty much totally worthless), and four different calls with reps. Two were worthless; one was dropped; one was helpful. And two trips to Verizon's local Hub store. Verizon holds you hostage: 2-3 business days to evaluate the condition of the return? Why do I care? It was NEVER attempted to deliver. And then 7-10 business days to refund. So Verizon gets my money for two weeks. Good thing that I didn't need a phone, right? NEVER ORDER ONLINE WITH VERIZON. VERIZON BLOWS; THEY'RE NOT GOOD ENOUGH TO SUCK.

My husband and I had an exceptional experience at ATT yesterday because of Denzel W. He was very…read moreknowledgeable, friendly, polite, and respectful. He patiently answered all of our questions and we ended up buying 2 new phones (iPhone Air)--not because he pressured us but because we needed them and he walked us through the type that would best suit our needs. Denzel is the best customer service we've had after being ATT customers for the past 20 years. If you need assistance, definitely ask for Denzel!

Great service from Shanelle, sorry not sure how her name is spelled,…read morebut she is fantastic! Very easy to work with and extremely knowledgeable. I was able to get all of my requests cared for in a timely manner. Thank you, Abbie