This is a very late review, but it is the ONLY place that could have done this. We had an iPad…read morescreen repaired there when we lived near there sometime between June 2023 and June 2024. The tech asked for the 4 digit password so he could "verify it worked" afterward. DO NOT EVER GIVE A TECH THIS INFO! Since then that device has been linked to numerous charges on Roblox, attempts to log into various accounts, etc. This is the ONLY place that could have done this. I hope that employee is long gone!

It was a stressful afternoon. The Carbon Monoxide Detector I had inherited started continuously…read morebeeping. The battery compartment was sealed. There was no way to remove the battery & stop the beeping. The display indicated it had reached the end of its life. Everything I found in research was for units whose battery could be replaced. FINALLY I found a Reddit post for the same model which detailed how to stop the beeping. Whewww.,.... The next step was to find a location that would accept it for recycling since it couldn't be disposed of with regular trash. The city, even the 2nd Precinct Police Station, was absolutely no help. Finally.....I found this close business & it was still open. I called Mr. Fix, telling him what I had, and he confirmed that he would take this evil device that had ruined my afternoon. The outside of the store was well maintained with nice signage & tasteful advertising on the windows. Entering the store I found a clean, neatly organized business with a friendly man behind the counter. He immediately knew who I was, probably from my still present vestiges of the continuous beeping stress. He immediately popped open the sealed compartment, removed the battery & cut out a capacitor. We discussed his personal projects that I know require soldering skills that are hard to find in today's generation. Having been in the electronics repair business for 25 years, I recognized him as someone who was competent in his skills & enjoyed electronics repair. Although my experience with the business was in electronics recycling I would feel comfortable with his working on my beloved iPhone & iPad. I'm happy that he will make use of the components in devices recycled with him (not in Phones or Tablets, of course). They won't end up in a garbage dump. The location is in the strip shopping center located on the southeast corner of the intersection on Pleasure House Road & Shore Drive. Parking is adequate. I found a space directly in front of the business. This is a business I would highly recommend for electronics recycling. From my observations of his care & work on the circuit board of the evil unit that I had abandoned, I would think he showed equal care on devices brought to him for repair.

First all, I HATE going into Verizon. There is always a wait and it seems like everyone there is…read moreirritated (customers). Now this location? Exceeded my expectations! The first associate to greet me was Wyatt and he was GREAT. He analyzed my plan and let me know what rates would be with my upgrade and different options. Friendly, personable, and knowledgable. I then had Todd R. help me as he previously helped me before. Just like Wyatt, Todd was super knowledgable and gave me options that I really felt he placed himself in my shoes and showed me the difference as it would apply in my own life. Two great associates. I ended up ordering a new phone and leaving feeling great about my purchase. Thanks guys!

Exchanged our iPhone 12d for new iPhone 16s! Corey was so very helpful and he made the whole…read moreexperience go very smoothly. It did help that I had our Verizon wireless bill with us. We had no cost for the new phones and will be paying less per month. One of the managers, Kathy stopped over to thank us for staying with Verizon! I highly recommend the Verizon store at Hilltop across from No Frills Grill for any iPhone needs! They are very helpful and friendly.

The best service I have ever received. JASON is very honest and trustworthy, reasonable prices…read more Will continue to do business with him.

Completed service on my MacBook Pro and repaired a software issue. Owner also repaired 2 of our…read morecollege students MacBook Air.

These people are awesome! I used to get my devices from them before I started buying directly from…read morethe Apple Store. But the store helps me get the best Verizon plan regarding of where I purchase my phone. Jeff, who no longer is based at this location, is amazing. He has really been good to help my friends, family & our former business by determining the best plan for their needs. I had been holding onto a grandfathered plan for many years & thought it could get no better. He found a plan for Seniors who purchased phones on their own that was better, even including cellular for my iPad & Apple Watch. Recently I bought a new iPad on line through the Apple Store. I knew how to set it up. The only task I had never performed was removing the SIM Card from my old iPad & inserting it into the new. Since the SIM Card lays, rather than snaps into the tray, it was hard to keep it in the tray & get it to snap in. I got in my car & immediately went to this Verizon Store. One of the employees immediately snapped it in for me. They are really nice and helpful. The store is a standalone across Independence Boulevard from Haygood Shopping Center. There is ample parking & a curb cut on Independence so you can turn in coming from the north. No U turn required. The store is spacious, clean and is adequately staffed. I highly recommend it. But if one can determine what store Jeff now works at Remember......He's the best!!!

Customer service was epically lacking. What should have been a super simple visit to turn in fios…read moreequipment turned into a comedy of excuses for not being able to log into their own system. I was redirected to a store five miles away. Bizarre. Can't say that store inspired confidence to capture my repeat business for much of anything. Seems like a training and management problem. (Follow up: And sending a standard bot response from customer service on Yelp doesn't help, it's called just going through the motions, Verizon. )

I highly recommend to go to Mr Fix cell phone & computer!…read moreJacob did an amazing job with assisting me with my cell phone issue. He is personable, efficient, and a fast worker. I was out within mins with regarding my particular issue. I was highly impressed with the customer service skills that I received today. I hope I don't ever have an issue with my phone again. However, if I do, I will definitely be returning to this location and requesting Jacob to assist me again.

WARNING TO ALL CUSTOMERS…read more TLDR: DO NOT believe the initial quote provided by this shop before their diagnosis and DO NOT let the staff intimidate you into paying more than what was initially agreed. LOOK ELSEWHERE or be prepared to DOCUMENT YOUR INTERACTIONS for a more truthful and respectful experience. The following is a summary of our experience to help ensure this does not happen to future customers. Context: An initial quote range of $180-300 for a MacBook screen repair was recieved from staff member Jacob, along with assurances that it would cost no more than that range. An $89 diagnostic fee was charged (they did not inform that this fee was nonrefundable, only that it would go toward the repair cost should the service be accepted) Days later a follow up phone call was made to the shop to confirm the final quote. A new and increased quote of $400 was provided by "Mo", the woman who answered the phone. When asked if a refund of the diagnostic fee could be arranged, Mo stated that the fee was nonrefundable, and did not seem to care when informed that we were never made aware that the fee was nonrefundable. She simply said "sorry". After stating the details of the intial visit to the shop, including the previously agreed upon quote range which was much less than the new quote, a staff member that goes by "Zombie" took over the phone call to emphasize that Jacob "tells everyone the diagnostic fee is non refundable" but an email address can be contacted for disputes. It's worth noting that Zombie's tone on the call was not polite and he seemed annoyed about the interaction. Zombie also stated that they would "check the security cameras to see if Jacob failed to mention the fee was non refundable", and text a man by the name of "Dennys" about the situation. It was not until after an email was sent regarding the refund, and a second phone call was made to the shop (answered by Zombie) to confirm the names of the staff members from the first phone call, that a refund was offered. At this point, Zombie's tone had completely changed to what it should have been from the beginning, empathetic and polite. To his credit, he even apologized. The favorable outcome of this interaction does not negate the negative experience endured, or change the fact that the actions of the staff were unacceptable. Unacceptable actions: - Inaccurate initial quote - Failure to inform that the diagnostic fee was nonrefundable - Failure to honor initial quote range - Rude demeanor of staff when concerns were voiced by customer While the value of $89 varies person to person, how a business treats its customers is what truly matters. Ultimately, what could have been a very positive customer experience was soured by the acts of the staff members regarding our concerns. As someone who has worked in customer service for 15 years at various management levels, here is a script for your staff that may prove helpful, as it seems the current staff has not been adequately trained, or simply fails to execute the training recieved: For customer concerns/disputes regarding conversations that happened in the shop that may need to be verified through camera footage: Staff member: "I understand your concern and I thank you for bringing this to our attention. Let's see how we can resolve this for you. Can you please share the details of the conversation?" (Once details are recieved): "Great, thank you for providing those details. Before a determination can be made, we will review what information we can on our end and get back to you regarding a resolution. What is the best way to reach you?" With the correct tone and attitude, the above script can go a long way in preventing my experience from happening to others. Cheers

This is my first time in this Cox store. I can here with my cousin who also needed assistance with…read moreher Cox account. We walked in and were greeted by Myquasha right away. He helped me by letting me know what benefits come with the next plan tier and my cousin also got the help she needed with her account. It was a smooth, quick process for both of us. I also appreciate the ample seating areas they have in the store and the music station streaming on the TV playing the R&B classics!

I'm paying $270 every month for Internet and basic cable. Is that a good deal?…read more Services Home New Charges $265.33 Total Due $265.33 GROK SAYS: In the US as of 2026, the average monthly cost for standalone home internet is around $70-$80, while cable TV (standalone) averages $80-$150+ depending on the package. Bundled internet + cable TV often runs $100-$200+ per month, with promotional rates lower initially.

I brought my son's iPad here after he cracked the screen. After picking it up, we had a minor…read moreissue, so I brought it back to the store--not really expecting them to help, but I figured it was worth a shot. They stood behind their work, fixed the issue, and even took the time to show me exactly what they did. I've never experienced customer service like this from an electronics repair shop. It's usually hit or miss, but with this store, it's definitely a HIT! I originally came because they had five-star reviews, and now I completely understand how they keep earning them. They CARE, and it shows. You're not just a dollar sign to them--you're a person, and they genuinely want to help solve your problem. If you need a repair, don't go anywhere else. Bring your device here. You'll be treated with honesty, care, and a genuine desire to help!

I've got no complaints. I called because my phone ended up with a bunch of cracks in the screen and…read moregreen lines. Awesome. I called. Gave me 2 price options - aftermarket or Samsung. Aftermarket is fine with me! He had the screen overnight sent. I left a deposit. He called the next day. Said the screen and back arrived! Dropped it off. Not even 30 minutes later, it was fixed! He sells used computers, phones and cell phone plans as well. Easy to find. Take credit. Happy I got my phone fixed!!

ive been going back and forth between verizon customer service and tech help for multiple days and…read moreive had to go into the store to get help after online customer service couldn't come up with a clear solution. Thank you ashlee and katelynn for your help!

I recently traded in my phone. I just called and they said they do not accept Trade in phones to…read moreturn in. When literally the Verizon Agent told me I can go to a local Verizon store and turn in my old phone that I traded in for a new phone Very unprofessional and I hope the Verizon owners look into this. Very disappointed and not Satisfied. If I can give this store a Zero I would.

Apple Support booked an appointment for me here and Justin was knowledgeable, patient and kind…read more Within 30 minutes, he had recovered my phone with no losses and I was on my way to do more shopping. Thank you all...everyone at the Apple Lynnhaven Store is pleasant, helpful and nice. Thank you, Justin.

I went into the store for assistance with Apple Account password reset. The guy that assisted us…read moreover a week ago, TJ was extremely helpful, exceptionally knowledgeable about the Apple product. He did everything within his power to help with a password reset process. We left that day without total resolve but was able to get a call with Apple Support representatives several days later after making an appointment for a callback. The Apple Support representative, Nadine was very helpful, she was able to provide us with the information and details that were needed to get the password problem resolved once and for all. Tomorrow will tell the story! I was unaware that the Apple Store provided the same service and that they also could have been helpful with promos.